Highlands Residential Mortgage Creedmoor Rd, Raleigh

THE BEST. This was my first time buying a home and our realtor recommended a local lender, knowing that responsiveness and turn-around time would be critical in such a sellers market. That's why we chose Bill but we're writing this review because of everything that came after that initial decision. Throughout the process, Bill was easy to get a hold of, even on the weekends and late at night. He moved everything quickly and was there for the millions of questions I had. He got me an incredible rate!!, and the process was smooth and enjoyable. I recommend them 110%

Bill was amazing to work with! His knowledge and willingness to educate us about the mortgage process was extremely helpful. Bill was also very accommodating during the application process when there is paperwork that needs to be submitted and completed. His team was quick and efficient with keeping us updated on the status of everything and even offered to bring papers directly to us for signing to keep everything moving smoothly. Overall, we had a first-class experience with Bill and his team!

Bill Duff is professional, attentive and personable. Bill and his team showed exceptional care and respect throughout the entire process. Highly recommended from local and non-local mortgage lending. Thank you, Bill and Mary at Highlands Mortgage Company.

Great communication. We don't always know where things are in the process but with Bill, I had regular updates on where the buyer was in the process. Sadly, this is seldom the case so while Bill did a great job for his client, he made the overall process a much better experience for all involved.

Do your research and shop around for the best mortgage rate and closing cost fees. Bill Calder added on $1200 in lender fees and was much higher than other lenders we spoke with. When we told him his were high, it was then that he wanted to negotiate. Nope, put your best offer forward anything after that you have lost my trust. He became quite rude, sending us numerous reprimanding emails. As a homebuyer it's your choice to shop multiple lenders even after you have a rate locked in, don't let Bill bully you like he tried to do with us.

Bill was very communicative, prompt, and diligent as we worked through the mortgage process. He demonstrated excellent customer service and an in-depth knowledge of the process in general and our particular loan. Would absolutely recommend Bill to anyone looking to finance a home!

Bill and Sylvie were there for me every step of the way. As a self-employed artist I had a ton of paperwork to submit and they helped me cross every "T" and dot every "I." Truly appreciated Bill's genuine, transparent and down to earth attitude guiding me through a complicated mortgage process.

Bill was accessible and responsive while shepherding us through the refi process. We were happy to have the opportunity to work with him again and highly recommend!

Bill Duff at Highlands Residential Mortgage made the mortgage loan process so easy, especially for a first time home buyer like me! I can't thank him enough! I will recommend Bill at Highlands to anyone looking for a mortgage loan in the future.

Bill was so easy to work with during our first home buying experience. He was extremely diligent, and always available to answer any questions that came to mind - even the dumb ones. I would highly recommend using Bill during the home buying process.