High Desert Community Credit Union S Main St, Aztec

One of the most frustrating groups to deal with. They charge you fees for paying over the phone on time. They make you run around if your paperwork isn't exact to a fine tee. They make you go down to their building claiming your behind on your payments even though I'm on automatic withdrawal paying $65 more than my bill is supposed to be. State Farm and Nusenda are much more pleasant to do business with.

- 0 STAR - We have been banking with the Credit Union for over 15 years and we recently had an issue about a Dormant Fee on my Savings Account. Ever since the new CEO Dan Ford has been involved with the business, the company has gone down-hill extravagantly. We never recieved a letter stating they would start to take monthly money out of my savings account and they have been taking my money for the last two years behind my back. I tried to explain to Dan Ford my concerns, he was extremely demeaning and had no sincere interest at all about my concerns. I absolutely DO NOT Recommend banking with High Desert Community Credit Union! However, the employees there are all wonderful people. We have had a relationship with them all for over 10 years and it is sad to have to leave them. It's unfortunate that one man that doesn't care about the customers will push us away to take our business elsewhere.

High Desert Community Credit Union has the most friendly employees. They know you by name and they greet you with a smile every time. Alise and Sherri are amazing and work hard for you. Go see them

Very great place that I have purchased two vehicles from. Great approval odds and very helpful staff. Very flexible on working with you in a timely manner. Sherri and alisa make that place go round. They are very funny,outgoing and helpful ladies as well will make you laugh for days.thanks high desert for being great.

Thank you Liz, Sherri and Alise for going above and beyond in helping me with my vehicle loan. They all made me feel like I was more than just a customer. Thanks again for everything.

Alise and Sherri do such a amazing job at High Desert Community Credit Union. I have the utmost respect for them both and the way the do their jobs. They both made it a great experience while getting loans and accounts. We have several loans and account with them and these two women have done a wonderful job helping us navigate everything when we applied for our loans and opened our accounts. The are very Professional and and prompted when helping me. I own a small business and do a lot of business with the Banks and credit Unions in the area, and I would put High Desert Community Credit Union at the top of the list if your looking for a great place for your money.

I would recommend this Credit Union to anybody and everybody. Alisa and Sherry are so friendly, caring and efficient. You won't get a better team. Thanks ladies for saving us some money on our auto loan, enjoyed working with you both.

Worst banking service that I have ever had!! My auto loan was set up with direct withdraw (ACH). This means that my monthly payment should be withdrawn from my bank then applied to my auto loan. SIMPLE RIGHT? Well this place just can not seem to complete this simple task. My loan is 15 months old. I have had 5 past due notices sent to me in the mail. THREE of which I have been required to take time from work to go pay in person. NOW they want me to go in and pay TWO months worth of payments because they have FAILED to complete " this simple task " TWO months in a row. THE WORST!!

I am so disappointed and now just angry. After closing a loan with High Desert, they have continued to deduct the money from my personal checking to pay a loan that has been closed for 6 weeks. No apologies. What businesses don't understand, acknowledging an error goes a long way with customers. The fact it happened once is annoying, the fact it happened again after we had to go there and have a conversation with them, is just unprofessional and bad business. This is a matter of someone not doing their job. Not once, but twice. When I went in today to once again rectify the situation, no acknowledgment of the error, no apologies. This is a small town, customer service and professionalism does matter. There are other banks, credit unions around. You've lost my business.

It's like banking with family ( the ones you like lol )