Heritage Bank W James St, Kent

Love it to see people who take care of you. I came to this place after failed to open an account with most banks that I know. I asked Lori if I could open an account with them hoping to get an appointment but guess what I was able to open my account right there with no wait at all. It was easy, fast, and clear! I am not a technology guy but with the help of Lori I was able to open online account that serves my needs. Plus it is good to know my money states locally and serves local people. Love it! When need help I am able to talk with people right away other than waiting on line to get the right number to press what I was calling about it. I don’t see that here. You feel that feeling person to person thing and not person to machine. Moreover, I have other services that help me to save money. Come here if you want good experience in regards to banking online.

From the very beginning, the staff has been welcoming and very helpful.

One of the worst banks I've ever had to deal with! If you do anything online (like most people do) it makes it highly inconvenient to make the final payment on a loan in person during their banking hours (M-F, 9-5 only) when they don't have branches close. I am able to mail the payment, but I'm sure they are adding interest & a late fee. Their online portal will not accept anything and I was only notified of this upon attempting to make a payment. I will not do business with them again.