Heritage Acceptance Corporation S 2nd St, Elkhart

Reviews aren’t my thing but I had to drop by and leave some positive words because a lot of people don’t give enough credit to good companies or good people, my sister account specialist Dorothy was patient kind and gave her over the top customer service not sure if these reviews are monitored but Mrs Dorothy at Hertiage Corp Was outstanding and that’s exactly what my sister needed at this time she was extremely helpful went over and beyond to ensure things got handled so hey thanks so much for all you do you make such a great impact on this company! Be blessed

Y’all customer service rep Dorthy was very patient kind and so nice everything I didn’t understand she explain it to me so well. I wish we have more Customer Service Rep like Dorthy she deserves a raise. And thank you Dorthy for your help

The customer service with Kayla is so horrible . She happens to me my rep and she is so rude . the encounter has always been disgusting. Today was off the chats , she was yelling at me and raising her voice simply because am Trying to ask a question which she clearly did not know how to answer . Instead of answering the qn she was agitated and exposed her Ill manners . No customer service Etiquette at all . I asked to speak to the supervisor and she was still giving me attitude, eventually she put me through the supervisor (Cassidy) who happened to explain the situation in a few seconds and problem Was resolved immediately But Kayla has no business working in customer service with her Ill disgusting attitude . She has no business representing heritage because she gives it a bad reputation. Calls are recorded but she has no chill disgusting! . I want to change a rep asap .

Dorothy was very helpful! I absolutely love the help that she offered me. If it wasn’t for her I would’ve been very angry! Thank you Dorothy.

I went through Heritage for financing my vehicle. My vehicle had a mechanical issue and was deemed totaled. It was an unfortunate event, but Toni helped me through everything. She was a Godsend! I was almost forced to file for repossession, but Toni went above and beyond to make things right and took care of all of my concerns. If you want someone who truly cares about customer service and doing what’s right for their clients, go through Heritage and ask for Toni! She is fabulous and you won’t be disappointed with her customer service. Thank you so much Toni! You absolutely rock!!

I don’t know where to begin, First, Heritage acceptance is the best finance company in my opinion... 2nd. April is my account representative If I was a boss - her boss- I would give her a raise and an award of some kind But that’s not enough for her..... Since day one she excepted me as a customer but much more- She has made my car financing very easy My experience talking to her every time I make my payment is much more than customer service.. she worked with me through any life challenges... Just recently my mom passed away since that very moment ~ she has been my box of Kleenex through the wires She caught every tear drop over the phone in Her own way. I cry as I type this- I wish I could meet her in person I feel like I know her through the phone There isn’t one thing that she doesn’t know about me what Customer service representative Goes above and beyond for a customer like that? From the day my mom passed she has been more than understanding, caring and concerned. The day I felt like my whole world crumbled she was there to pick up the broken pieces, she didn’t judge nor did she make me feel the stress of (shut up & pay me we don’t care about your personal problems ) That some other companies would make you feel. Where there was a will There was a way she encouraged me she gave me the flashlight when I felt like my whole world was dark.. I went through a period of depression ( I didn’t care if I lost everything or not) but she made sure I was not going to lose my car & worked with me in anyway that she could.... The bus doesn’t stop there When I had a job loss ~ I don’t think I need to go there do I ?? just seeing how she supported me during my experience of losing my mom Should be enough. April, I want to say thank you thank you for all that you do you are not just some customer service representative you are much more than that and you deserve it. Again thank you You being so understanding during what I feel is the hardest time of my life You have made it seem like I CAN get through it...

Overall experience was great. My rep Sarah and Dorine are wonderful and talk to me with respect. But the manager I spoke to was very rude and needs to learn customer service there is a way you speak to people. Instead she insisted on telling me “When I get paid we get paid” that is beyond rude to say to someone. Did not even attempt to ask what may have happened in my life to cause me to be behind. Sad part about it is I don’t even have the car I did a voluntary repo back in January due to engine failure. She did not even know that. All I’m saying is figure out what is going on with someone before you jump to conclusions.

GOD bless DORIEN. I had a horrible experience with the work order department regarding my vehicle issues. Dorien went above and beyond her description and helped me with the unpleasant experience I was experiencing with the work department. She definitely made me feel like a valuable customer. She made sure communications were made to fix the issue I was having. She is Phenominal in her job and beyond. She made me feel like I was talking to Mrs. Heritage herself. From one business owner to another, she is a valuable asset to the company and an Outstanding employee. THANK YOU DORIEN YOU WERE A BREATHE OF FRESS AIR. GREAT CUSTOMER SERVICE IS HARD TO COME BY AND SHE VALUES HER CUSTOMERS

I am so deeply appreciated to Heritage Acceptance because I’ve been through a lot financial issues and they always work with me and this is probably the longest I’ve had a car.. They all have been so friendly and very helpful… Thank you so very much God bless u Brenda Miller

This is thee ABSOLUTE worst company I have ever dealt with. Ryan doesn’t know how to talk to his customers. They are RUDE. My engine blew in one vehicle, so they “repossessed” it, even though it wasn’t a “repo,” put me in another vehicle, but I still have to pay for the first one, FULL price. At that, it took me 2 months to even get into another vehicle. I will never refer anybody here EVER again, nor will this place EVER have my business again.

My representative was Dorothy and she did a fantastic job helping me with the loan. I highly recommend Heritage Acceptance for your loan needs.

They are bad wit communication I got a car wit a bad transmission had it replaced twice first time I payed bout 800 for and still had issues wit it. They wanted me to keep paying them for the car even after I told them the issues that I didn't cause . Now they trying get money out of me after the car was took on false charges that was later dismissed

Only time I have an issue with heritage is when I speak with someone else other than my rep. Had a bad customer service experience with Toni. I can understand that maybe there was an error but it’s all about respect and how you talk to people. You shouldn’t be cutting me off, telling me that I’m wrong and don’t know what I’m talking about before even looking into what’s going on. If it wasn’t for that I would have gave them 5 stars. Jaycee is a great rep I had her first, we had a misunderstanding, but she was a wonderful rep. And I absolutely love Darcey! She always had a great tone of voice and she is very helpful. 5 stars for Jaycee and Darcey!!