Haselwood Volkswagen Auto Center Blvd, Bremerton

Completed an oil change and courtesy check for my Volkswagen Passat a few days ago and was very happy with the service. I was helped by Preston who was very polite and friendly. While waiting he was able to answer further questions and give guidance on a few things. Walked me out to my car at the end and when there was an issue with an indicator light within a minute he had several employees on the case to get me out the door as fast as possible. Highly recommend this dealership. Thank you.

Buying a car was a great experience. Really easy and painless. The sales associates were amazing! Very high praise for them. Their service department on the other hand is horrible. The worst customer service I and my husband have ever experienced. We have been dealing with them for at least 8-9 months trying to get my car fixed. We took it in to get diagnosed, they ordered the part, said would call when they arrived. Never got a call so we called and they said yup parts are in. When we got there, they told us they sent the parts back! ( Part were orded 3 different times and either they ordered the wrong part or sent it back) Service gal said she would order and get them there in a hour. This was 10am. Hubs calls 6 hours later only to be told the gal we worked with in the morning no longer works there. Still no parts. The next day we were told she was with a client. They had my car for 5 days and still did not do all the things. Fast forward 2 months to yesterday, they call, parts are in, take the car down and guess what? Couldn't find one of the parts. An hour later part was found, service was done, husband check to make sure. Guess what part wasn't put in my car. They did not, again for the 3rd time fix my car. The manager ended up giving my husband the part and sent him on his way. . At this point I do not recommend buying a vehicle from them because you will have to deal with their very flawed, uneducated, lazy service department. The service manger asked we give him a a5 star review. No sir. Especially since he wanted to blame the issues on the call center.

Came in for a flat repair because I didn't get my car with the Lug key. The service manager here took awesome care of me and fixed the flat and replaced the lugs at no charge. Normally would of cost me $100 bucks for this repair which was frustrating. He recognized my frustration and offered to fix it at no charge! These guys care about their customers!

I had my brake cable snap on my Routan. So I did what everyone else would do and took it to the mechanic. My mechanic told me it was a manufacturer part and I would have to take it to them. Hasslewood made me wait a month to charge me for two diagnoses I have already had from a different professional. The guy looking at my car when I first showed up tried to remind me my brake pedal was to the floor WHICH IS WHY I WAS THERE. They then took 30 minutes to diagnose and give me a bill for over 400$ for just diagnoses, they told me part would be in a couple weeks. It’s been a month and still no word wanted to charge me over 1400$ in stuff I can get from other mechanics for half price. Would never recommend going to this place for repair. They only care about money not actually getting the job done. I’m disgusted with my experience and will more then likely just get the part and have someone actually replace it for me. Thanks hasslewood for the hands down worst experience I have ever had a mechanics

Update to my previous post, regarding what I thought was a bad starter during the early winter of 2022. Daniel initially handled my problems related to my last review. After a month waiting for someone to reach out and schedule my cold weather intercooler kit install, I contacted the service manager Brett. Brett apologized for the delay, and let me know that Daniel was no longer with them. I believe this caused the delay in having Haselwood VW contact me, when the cold weather intercooler kit came in. Immediately upon notifying Brett, he described the delay and apologized for their shortcomings. Brett set me up to drop-off and helped navigate my rental experience. I have a special needs child, and necessitate a vehicle with a larger cargo area, to accommodate a wheelchair. Brett emailed the rental company (west hills autoplex) identifying my need. I was provided with a current year suv with adequate space to accommodate my sons non-collapsable wheelchair. I believe Brett went above and beyond what was required trying to help me. I absolutely appreciate it, notice it, and will be a return customer. Nothing at all bad to say with my experience.

I purchased a jeep a few years ago and had a great experience. Flash forward 2 years, I bought a Nissan feeling confident it would be a smooth process like the first time. This was the most difficult car buying experience I’ve had. I was told it was x amount of money, I even put a hold deposit on the Nissan since I had to leave the state for the weekend. Upon returning from my trip and going to get the car, the salesman raised the price thinking I wouldn’t notice bc I’m a girl. I told him I would not be paying what we did not agree to and he “lowered the price after speaking to his team” I recently received a call to check up a few months after buying, was asked how the car is, i mentioned I’m donating it to the Wounded Warrior Project since I’m being sent overseas and cannot bring the car with me and the salesman had the nerve to suggest that I donate it to HIS personal charity, get out of here. Horrible of him to disrespect my decision to donate it to a vet.

Came in to check out a few models. Had the pleasure to speak with Preston Young. He was very knowledgeable and confident in what he knew. I have better idea of what I’m looking for now. Thanks!

The service department always does great work on my vehicle; and Preston was very friendly and helpful. Definitely Great Customer Service!

Customer service at this dealership is absolutely atrocious. Technicians have zero accountability and have been caught creating problems to squeeze extra cost from customers which will of course be denied. The ownership should be ashamed.

We started this "new car" thing knowing what we wanted in the car but without any preconceived ideas about models, etc. We saw a Santa Fe at another dealership and it looked like it met what we wanted so we headed over to Haselwood Hyundai. We were working with Cat Williams and she was excellent, knowledgeable about the vehicle and very professional and engaging in helping us through the whole process. The other folks we worked with were also very helpful and professional. We've only had the car a few days but it looks like it is going to be a good fit for us. Highly recommend the dealership and Cat.

Just purchased a new car here. My experience was great. The team seemed motivated to sell and were reasonable and flexible when getting down to the numbers. The facility was clean and they had a large inventory. I left with an excellent car and what I felt was a fair deal. Win/win.

What a great dealership! We had the pleasure of being helped and guided by Tevin. He was both knowledgeable and friendly. Although we had a long visit (due to the traffic of customers that day) the superb customer service never ended. We were treated to a gift certificate to a nearby restaurant because of the lengthy appointment as well (which was an absolutely awesome place to eat and soak in the sun! *Boat Shed*). From start to finish the experience was seamless and comforting. Negotiated with Crystal before driving out to the dealership from Everett. Was greeted by Mike and transferred to Tevin. Enjoyed our long day with Tevin while we looked at our vehicle. And ended it all with Don in the Finance Dept. All associates were knowledgeable and honest. I will refer everyone to this dealership.

Got a quote for a little over $1200 for an oil tube. I had it printed up from Hazelwood VW. Today when I call the parts department. They quoted me $91 and some change. I didn't get it the first time but since I need service I decided to try again here. That's when I seen how much of a difference the quotes were just for the part. The others I did compare and here they charge way more for part than other stores. They also charge more for servicing it. Be careful of their inflated part prices. Especially if they work off commission. I did speak to the parts department and when I asked to speak to a service member. No one assisted me.

I am so happy with my service from Aaron Crawford. The two cars I wanted to look at were ready and warmed up upon my arrival. I had no intention of buying a car but he took such great care of me and answered all my questions and concerns that I was confident that I got the best deal ever. I will absolutely refer to family and friends. He even ordered wings for us while we worked on paperwork. My experience at Haselwood Volkswagen was fantastic. OH, and by the way my car is AWESOME and beautiful!!!

Worked with Brice from Mazda, we found a car here at Volkswagen that ticked every box. He was very transparent and helped me through every step of the process while ensuring that I knew exactly what was happening each step of the way. If you want to shop at West Hills, talk to Brice at Mazda. He'll make it happen.

Nina Shaw was my service professional today. She made my experience easy and effortless. I came in for a scheduled appointment and was seen right away. I will continue to purchase cars from the Haselwood Auto Group and I will continue to utilize the service departments because of all the wonderful people that work there. Thank you Nina!

Marshea customer service was top notch. Our experience started out a little rough but she went above and beyond finding us our new vehicle. The rest of the staff that assisted us in or purchase was amazing as well.

It was truly a fun experience,Bill was very patient and didn't push us in any way,then when we went to sign papers Edwin did an awesome job!again no pressure and he talked with us about our warranty, and I got all my questions answered honestly. I've worked for a dealership in the past so I was ready for the games that are played,none of that happened! these people are fair and square! This is also my first new car purchase.,

Our salesperson was great! The rest of the process has been a mess. The attitudes and lack of caring has been appalling. People do not return phone calls, even when multiple messages were left. She came in for the internet price and they quickly tried to write it up at full lot price. We caught that and corrected it.They are holding the car stating that the funding from the finance company has not come through. The bank says that Haselwood has the money. USAA is reputable and has no reason to lie. My daughter does NOT have her car. A car she is paying for with her own money at 19. Money she has worked for since she was 17!! It seems as though they do not want to honor the deal they made. How do you treat someone so poorly? Thinking about calling the attorney general, and the Navy. Maybe being blacklisted will help them understand the importance of being honest and doing business with integrity.

I just wanted to express my sincere gratitude to Mr Engell Pellumbi, Service Manager at Haselwood Volkswagen Hyundai in Bremerton, WA, for going above and beyond to answer, over the telephone, some technical questions and concerns I had had in regards to my personal vehicle. Mr Pellumbi kindly and transparently explained some of the service processes and made me feel valued and respected. I couldn't be more grateful for his exceptional communication and customer service skills. I can imagine with a manager, such as himself, his team can only be as professional and supportive.

Came in for my 75,000 mile service. I was happily greeted by front desk employees who guided me to the correct place I needed to be. Preston, who helped me, was friendly and clear with everything that was included in my service. He spoke with confidence and seemed to know what he was doing. Easy man to work with and talk to 🤙🏼

Edit: Not happy, my cars brakes started squeezing literally a week after I bought it. The service light was never reset so my car is constantly beeping at me, and to top it off the finance department deliberately ignored me for an entire week. My loan agent at the bank gave me the directors phone number so I could get the information about my loan. The guys who helped us, Tyler (our sales guy) and Donald (finance) were both great! We work in the hospitality industry and were impressed with the level of service here. Tyler was extremely impatient with us being so indecisive, even though he was busy. Donald explained everything in great detail. I have never bought a car before and I left feeling confident and informed on my purchase. We will forever be loyal this dealership. I didn't think I would ever use the word "genuine" to describe a car dealership! My car came with maintenance for 3 years free of charge which made buying a Mercedes A LOT easier considering how expensive oil changes and simple maintenance can cost. Thanks again!

This should be a zero! We have thankfully never purchased a vehicle from this dealership! We own two Volkswagens and made the mistake of bringing one of them here for service. We purchased from Volkswagen the dealer preferred prepaid maintenance package for one of our vehicles which means 3 of our services are completely paid for including the additional maintenance items at our 30,000 mile service. This shop only changed our oil, but wanted to charge us for the two items covered by our package. Gave us the scheduled maintenance paperwork however with the items highlighted for that service. We contacted another dealer who tried to communicate this shop's mistake. Hasselwood not only refused to speak with them, but after we called several times trying to speak with the service manager and only getting someone in finance who said they would get Brett to call us, never called. Not one returned call. Nothing. We took the vehicle to another dealership who had to contact Volkswagen to reset our service and they finished the job haselwood didn't. Take the extra time to go to Olympia volkswagen for service. I have never been disappointed with that shop.

Went in for my scheduled oil change and the Service Advisor named Xavierre provided excellent customer service. He let me know that I had 2 recalls and got them both taken care of. Everything was completed in just about an hour. He was very personable, professional and courteous.

We (also) started with a True Car Price that we took to Haselwood Hyundai, that scored us a fantastic deal that other dealerships could not match, and our daughter her new 2020 Tucson AWD that was ready and waiting to go on our arrival. Kudos to Mike, Mike, and Barry for their pleasantness and courtesies extended to us, and made this vehicle purchase seamless and troublefree (as it should be!). We've already received our $40 Amazon Gift Card for our initial test drive two days ago (wow!), and can't wait for the new car owners dinner they host in April. We'll be back, and definitely recommend to others!

My fiance and I went to test drive a 2019 Hyundai Tucson Sport. Dawn was our sales rep for the evening and she was absolutely amazing; fun, friendly, and informative when answering our questions. The welcoming attitude from Dawn as well as the rest of the team helped in our decision in purchasing our first new car. Thank you again to the Haselwood Hyundai Family!

The staff are amazing at this location; friendly, knowledgable, professional. The manager Brett leads a tight team!

I used to get great service here. I took my VW Atlas in because the service indicator light was on. They kept my car for 5 days. I would call every day and most of them time no one would pick up the phone. When I did get someone to answer, it was the same front desk guy who is not a mechanic and had no info for me. I finally just showed up to get my car without knowing if they had worked on it. The front desk guy (same guy) told me they couldn’t find anything wrong with it, so they just turned the warning light off. He also charged me for the mechanics’ time looking at the car. His explanation was, “Because they didn’t find a problem, the warranty doesn’t cover the mechanic’s time.” When I repeated that to the next (and great) VW service department I went to, the guy said that sounded unethical. I will never go back to Haselwood.

The service has gone downhill. I used to take my Hyundai and my Volkswagen there for service. I recently took my Volkswagen there for warranty service for the lane assist and the automatic headlight dimming control. The service technician performed the first diagnostic and realized that the problem was related to a windshield replacement and the warranty was void. Instead of advising me of the voided warranty the technician did a second diagnostic knowing that it was unnecessary and also related to the windshield replacement. I feel Hazelwood ran up the bill with an unnecessary diagnostic. Good customer service would have been to advise the customer that the warranty was void after the first diagnostic. The service advisor was supposed to call me to discuss the diagnostics, but she never did, even though I called her back and was told she would call back. I am also disappointed with a $24.30 shop supplies fee added to my bill. This is in addition to parts and labor. Was it $24 for the paper thet put on your floorboards? Who knows,it was never explained or justified. Hazelwood is not about customer service, they are about upcharging.

HORRIBLE! Haselwood? How about hasslewood because that’s all I got from this place. Brought my vehicle in for service and check engine light. Pretty standard for a dealership you would think. Just pray you don’t get stuck with Peyton in the service department. AS CONFIRMED by Volkswagen’s secretary/receptionist that I spoke with, this guy “doesn’t answer the phone, return calls, messages, or emails.” Believe me I tried for a week. He never ordered the replacement part for my vehicle and couldn’t be bothered to call me back to answer any of my questions regarding the service. Then I spoke with Daniel. He seemed to be a little more competent. Listened to my concerns and ASSURED me he would give my message to Peyton, because unfortunately for me, Peyton was my service advisor (fancy title), and god forbid someone else could help me. But if you recall the beginning of my story, Peyton doesn’t return messages or phone calls, but I bet he’s really good at cashing his paychecks every week. After a week of calls and getting transferred from sales to service to parts to financing because the customer service people couldn’t figure out who I should be talking to even though I asked for service every time, i finally just gave up on this dumpster-fire of a dealership. I never encountered an entity such as this with so much disorganization between departments and incompetence of its employees to get me to the right person or the help I needed. I would be embarrassed to work at this place. HASSLEwood Volkswagen! Where we don’t care about you or your needs…and it shows. 😉

Went to another West Hills dealer to look but they did not have what I wanted in stock but the sales person, Briyana, told me about the same car under the Hyundai brand. She brought over the car, which I liked. She told me that to the purchase we needed to go to the Hyundai dealer. There she turned me over to Brittany. Both ladies were excellent and I am now the proud owner of a 2021 Hyundai Palisade. Highly recommend Haselwood Hyundai and all the people there.

One of the best dealerships I have worked with. Staff was amazing, Tyler was very honest, and very well versed in the differences between an Explorer and a Palisade. Made me very comfortable. The whole staff was amazingly professional, and very friendly. One of the easiest purchases I have made in years!

We have bought cars from Haselwood before, so we knew exactly what to expect. We originally brought a car in for service but had been researching SUVs so we were using our trip as a fact-finding mission. We had our cars appraised and perused the lot, then test drove a Palisade. Catherine was awesome and didn't pressure us into a decision at all, but she was thorough in making sure we had the info we needed. She worked with us for two to three hours in a low-stress kind of conversation. We took the info home, thought it over and came back the next day. She greeted us like old friends and made the entire experience very comfortable. On the paperwork side, Don was a champ. This team is top notch. Thank you!

IF YOU ARE LOOKING FOR A FAMILY TYPE ATMOSPHERE AND A TOP NOTCH SALES STAFF, BUY HERE! I have been searching for my next vehicle for over 6 months. I just happened to stop by the Haselwood Volkswagen Hyundai on "Black Friday" for their sale. That is where I met the used car sales manager Kyrsten and sales associate Tevin. I test drove a couple cars, none felt right. However, what was right was the Top Notch treatment I received from Kyrsten and her sales team. It felt like a family atmosphere.... kind of like home. A few months went by and I was still searching for the right car. Wanting to take a look at a Toyota Tundra, I texted Tevin and he was no longer there but he set me up with the next best associate, Tyler! The Tundra was not the one, I narrowed my search down to the 4Runner. They finally got one in and Tyler and I took it out for a spin. I wasn't convinced it was the one yet... So, we parted ways and I went to a couple other dealerships local and across the water and test drove more 4Runners. I found a couple I liked, but I really liked Kyrsten and her sales team. They were patient and wanted to make sure everything was right. That's what brought me back buy the 4runner. Tyler and his sales partner Max make an excellent team, just don't challenge them to a game of HORSE cause you'll probably lose just as I did to them. When the time comes to buy another car, I will be buying it here! Thank You, Kyrsten, Tevin, Tyler and Max!

First I want to start off and say that everyone was very kind especially Don. BUT we waited 8 hours to sign papers...we were there from about 2 pm, left for 1.5 hrs to eat dinner, came back and weren't done until 10:30 at night!! Than found scratches on our BRAND SPANKING NEW Atlas. They did fix that a couple weeks later - thank you but there still were scratches on it even w the expel. .. After we signed papers they misplaced some of them and we had to come back AGAIN to resign them. We ordered a remote start over 2 months ago, not one word from them since and I've reached out multiple times with no reply back, THAN we waited for over 2 months to get license plates to find out they never were even sent to us and were at the dealership. -_- They really need to work on their communication, and organization.

Thanks to the great Team: Catherine Williams, Michael and Edwin You were awesome getting us the car we wanted at the price we could afford. You made us feel like you were really working for us, the best buying experience ever. Y'all made our buying experience a great day. Thanks for caring...

Would leave HALF STAR if it were an option!Bought a new Tiguan from this location and the roof started leaking through the electrical component. Scheduled for an appointment 5 days out with no option for transportation in the mean time. Horrible customer service! Most any dealership has loaner cars or at least a shuttle. Update: had my car there for 5 days last week, they did provide a rental at no cost, they said the found ineffeciencies in the gasket, ordered new parts and installed, 4 days with no rain, rains last night and the roof starts leaking AGAIN! Call into service and the soonest I can get in is Thursday, do go another 4 days with a leaking roof. This is now the third time I will have this issue looked at/repaired since the purchase of the vehicle October 1st

Haselwood provides a high level of customer service. They care about your experience with them. The service consultant, Caroline, was so helpful and knowledgeable! Caroline, made this a very easy, stress-free experience for me. They have a very nice waiting area with drinks, snacks, TV and wifi. Customers are asked while they are in the waiting area how their experience has been so far, they want the feedback! Lindy, the gal that asked those questions, is very nice and great to talk with. I am happy to travel the 1.5 hours it takes me to get to the dealership. Definitely recommend!

A big thank you to the team that helped me fine a safer and better car for my family and I. Wonderful customer service all around. They truly train their team to have the answers you need and if they don't know they will still go the distance to find. If you get a chance to work with Marshea at the Haselwood Volkswagen then you are in good hands. I would not have found my way into her care without the help of Sera over at their West Hills Honda location. Thank you guys. I love my car.

Dawn and everyone else were great. I had to exchange a new vehicle for another new vehicle and they made the process a piece of cake. Had a wonderfully awesome time working with Dawn made me feel like family. Kudos to you Dawn and a special thanks to Mike for jumping on my situation so quickly. Made horrible memories go away and new memories have begun. Thanks a million, Bob