Hancock Whitney Bank N Loop, Conroe

Customer service is ok, but drivethru states open until 5:30pm on Friday. I feel a business should honor those hours until closing time which states 5:30pm. Clerk working drivethru requested an earlier deposit. This is not the first time I have visited with the drivethru open light being turned off at 5:15pm if not earlier. This most certainly isn’t a positive view for customers who choose this bank. Felt this should be shared and hope this branch shows more appreciation and value for customers they do have.

Bank employees very rude. Jennifer and other employee that did not share her name. Lost of words for how they acted. Would not bank at these. Chase and other better establishments way much better class and respect.

Long time customers of Whitney bank, we were glad to find a nearby branch in Conroe, TX. We were even more pleased to find a helpful courteous staff inside. Jennifer Lavender was just wonderful. She greeted us as we walked in, took time to get to know us and took care of our concerns quickly and professionally. We left knowing everything was done correctly and feeling valued as customers. Jennifer renewed our faith in banking customer service and we are so glad to have a new home branch.

I enjoy the staff at the Conroe branch and even enjoyed better when it operated under its former owner Mid-South. My experience with the new owner, Hancock Whitney, hasn't been positive and will be moving to another financial institution. The move has nothing to do with the current staff as they are still great to work with.