Hancock Whitney Bank Airline Hwy, Prairieville

Just went through the drive-thru for a simple deposit. I was the only car there. One attendant working who made me wait while she finished her business. Finally got to me. Never greeted me nor thanked me when I was through. Very unprofessional.

Great experience! The young lady I was working with (Sayia) did everything she could and then had to turn it over to branch manager (Carey)and he did what he could as well. The experience as well as these 2 people could not have been better. True Professionals with great personalities. I was new to there bank and they did not have to fix the problem but they did. I will always use this branch and the whole bank has a good feel to it when you walk in.Thank You Both

I would never personally bank here. They have no ATMs across the country and are a small Deep South oriented bank. Their mobile app is very very poorly designed and is often impossible to access to new users without several lengthy calls to customer service. Use CHASE and spare yourself many long hours of head aches and not being able to access your money. Plus the constant name changes is the dumbest thing I’ve ever heard. First it was Hancock then it was Whitney. Now it’s HancockWhitney? Really catchy. I’ll be changing banks soon and advising others who use this bank to do the same

The manager is not nice with customers, I was talking with her very clear and nice I want to help me in my account , she told me I don’t understand your language I was speaking English then she said I’m the manager here you must to go outside from bank or I’m gonna call the police

Customer service is a joke at this location

Ms. Yolanda and all the ladies are so sweet! Excellent customer service, friendly, and convenient! Thank you from all of us at Ascension Auto Title.

terrible bank! we don’t have an account and they are the only bank on airline and we can’t cash our check through the drive through. the lobby was closed so we couldn’t cash it inside. they told us that we had to have an account and we asked if we can make one. they said you can only do it from the lobby. like what does it hurt to cash a check that we absolutely need. and they say they sorry be they ain’t. my mom stared crying and she started to drive off and i said “no wonder we don’t have an account here” and i made sure they heard me. terrible service. learn to respect people is all i can say. and i hope y’all are reading this.

Horrible the branch manager is inhuman I take fault for my actions but the manager is worth less I suggest staying clear. Their non caring, and in this economy there should be some understanding and compromising

Clean Bank friendly helpful people .