Gunn Chevrolet I, Selma

Just had a Fantastic experience with Fred Dame. Fred offered me Top dollar for my truck, compared to all the other dealerships. Top that with a smooth carefree process. Absolutely recommend calling Fred Dame if you are thinking of selling your car or truck. Great guy. Great dealership.

Had a great time at the corvette C8 Z06 tour at thier dealership! No high pressure sales tactics and everyone was just as pleasant as could be. Definitely going back!

My husband and I went in to the dealer with a vehicle in mind to purchase. I can’t say that I’ve has such a smooth transaction any where else from previous purchases. Alex there was helpful and easy to work with. We were in and out in about 2 hours. Not that that’s typical, but beyond that I’d say it was a very simple no back and forth on a price. Everyone and everything was straight forward and to the point. Yes I’d return here if ever we do decide to make another purchase in the future.

Estimate on time and price was incorrect. He provided a two hour wait and ended up being over four hours. He quoted a price of around $300 and ended up being over $450. I received a call back to resolve the issue I had which proves that they do care for their customers. This restored my confidence and respect for Gunn Chevrolet. I appreciate it and will continue to have vehicle serviced there.

I would 100% recommend Gunn to anyone! They are very professional and pleasant to work with. I didn't have to spend all day haggling on price, Jacob was straight forward and honest from the start. Made for a quick and easy purchase on my dream car a 2022 Z71 Tahoe. Thanks Gunn you've earned a lifetime customer.

I recently utilized Gunn Chevy’s service department for concerns pertaining to my husband’s truck. When I arrived, I was immediately greeted by Eric Sanchez. Eric was professional and patient as he took his time to understand my worries. Through the duration of my appointment, Eric called me and updated me with recommended work, cost of parts and labor, and answered all my questions. I would highly recommend Gunn Chevy based on my experience and interaction with Eric in the service department.

The staff here is amazing! Would buy a car here again. They really are one simple price, the price we were told is what we paid out the door. No high pressure when you get to finance either. Will definitely be recommending this location to family and friends.

This was one of the best experiences of buying a vehicle I have had. Ben was great. No one at Gunn Chevrolet is pushy. They make you feel welcome. The process of buying a car is an art at Gunn. It is super easy and efficient. We will for sure come back again for our next vehicle

I specifically let them know I needed an oil change and was concerned about my tires. They said they'd have the tech check my tires. I know the tread looked good but my concern in the Texas heat was more with the inner wall that appears to be cracking. Either way upon it being done no one even spoke to me. The girls at the checkout were nice enough to print out the checklist for me which a few items were marked "red" and yet again no one even bothered to mention them.

After the first Tech looked at my truck and said it would be 1Jun before they could get me an appointment, Eric said he’d take it and call me when ready…I wouldn’t drive any further w/my steering wheel angle sensor problem. Eric called the next day and said it’s done…and it was fixed! Amazing! Great service w/a friendly smile and great courtesy. TY

My husband and I just purchased a 2022 Suburban from here and we had the absolutely best experience! We ordered our truck last October and our salesman Roger Juarez was the absolute best! I cannot recommend him enough! We knew to expect it to take a while but he continuously kept us updated and always answered all our questions! We’ve been driving the suburban for almost a week now and we love it so much!

I tried to call Gunn this morning with a simple question about the car and the tires I bought my daughter last year. After getting transferred 3 times and then it rings and disconnects. I waited an hour to call back. Got the run around again. Someone finally transferred me to finance to see if I had bought the warranty, I had left a message. Lets see if they call me back. I can honestly say just from this experience which may be small and with no one trying to help, I would never buy a car here or recommend this dealership. Update: I did receive a call back from review and I got my answer. Thank you, one simple question with a simple answer. I appreciate it.

Beware! When you use their very vague trade in value on their website they will offer you the lowest of the numbers....Per their software, they were valuing my vehicle from $43k to $48k. Their offer was $43k. Their excuse was that since my tires had 20k miles on them they would need to put new tires on my car before resaleing. The true value of my car per their evaluation was $46k to $57k but they reduced it due to destination charges, make ready, etc. The vehicle I was looking at was well over priced and I even asked for new tires and was told NO. They let the deal go over $1k difference. The sales was polite but chose not to make the deal!

We already knew what we wanted when we arrived. Ben had the vehicle brought up for s test drive. It was exactly what I thought it would be. I had done all my research. Ben was able to get them to match my trade in quote from another dealership. I came pre-approved but their fiance person Maddie was awesome and got me a better rate. Overall process was 2.5 hours. Well done 👏 ✔️ 👍

Visited Gunn Chevrolet as an established customer for routine Oil & Filter service on my Chevy Trail Boss. On previous visits for Oil & Filter services on my Corvette and other trucks, I had noticed discrepancies with the services requested and prices at the time of picking up the vehicle. Interestingly, this always happened only when Mrs. Alyssa Cantu would serve as my service advisor. On my last visit, a $75 over was noted. As usual, Mrs. Cantu would claim that the prices were continuously going up and that she had no control over the increase in prices due to the economy. This time, I decided to double check her allegations for higher prices. Surprisingly, through one of her co-workers, I discretely found out that it appears to be Mrs. Cantu's practice to ADD UNREQUESTED SERVICES to customer's invoices WITHOUT telling the customer so that her check was bigger via greater commissions...a VERY DECEPTIVE, IMMORAL, UNETHICAL AND UNPROFESSIONAL PRACTICE. Mrs. Cindy Valle (Manager) was notified and she refunded the transaction. Mrs. Valle was very professional and showed a lot of concern about the issue. Later that same day Mr. Jeff Busby who introduced himself as the Asst. GM called me to apologize and indicated that he would bring the issue up to the dealership's management as these type of actions are the "face" of the institution and certainly represent the way in which the dealer operates and cares for the customers. I recommended that Mr. Busby pulls Mrs. Cantu's records and verifies her transactions. I feel very bad for the many customers that may have overpaid for unrequested/unnecessary services so that Mrs. Cantu's pocket could be filled with a little more UNEARNED MONEY. Not sure if the issue was ever brought up to their higher management.

My experience was great at Gunn Chevrolet Selma. I worked with Sal in used cars and his professional ethic is unmatched and first class. From the moment I arrived until the moment I drove off in my new truck, Sal was just a pleasure to work with. I definitely recommend Sal and Gunn Chevrolet!

The person handling the service did an excellent job keeping me informed and insuring the vehicle was services quickly. When I went to get into the vehicle, the seat protective plastic was ripped exposing the seat and the floor protection was crumbled and off to one side. There was also an open pack of cigarettes left in the car. Rather disappointing conclusion

Hands down the worst car buying experience ever, the sales person wasn't very helpful, didn't give daily updates on the vehicles status. We waited a week after giving all our information for the credit check and making a deal on the price. The vehicle had a recall which they took it to get looked at and All they said was that it could be a week or month before it gets fixed. During the week we didn't receive daily updates on the status of the vehicle, which I had to call the dealership they took it to and ask what's the status on the repair and how long it'll take. Which is something I shouldn't have to do. They were quick to sell the vehicle but weren't professional to call us to give us updates! Needless to say we walked away without purchasing from this dealership and took our business elsewhere, we drove 300 miles away to get the vehicle we wanted when all they had to do was gives us updates.

Sales reps were very nice and helpful. My only complaint is that they are slow with getting back to me after I emailed or text them with questions. They seemed to be very busy with their customer New Review. Had my oil changed at Gunn & the ladies at the reception area are very nice and efficient. The mechanics changed my oil faster than expected and I’m very pleased with their service.

Purchased a vehicle back in January been having problems ever since then. Til this day my vehicle has been in and out of Servicing for the same issue. When I ask for and update all I get is they will call me back after they talk with the tech/advisor. Soon as I tell the sales rep you sold me a lemon. He wants to try to put me a different vehicle. That is not worth putting myself in a hole for. And instead tells me well you have warranty let them fix it. I wouldnt have to use my warranty so soon if they new how to do their jobs and resolve the issue. We called again for an update there’s no communication. When we threaten to bring our lawyers all he says is go ahead then we won’t fix your vehicle.

Everyone that I talked with from the time that I first called Gunn Service, describing the issue I had with my truck until I came and picked my truck up, was very knowledgeable, polite, and helpful. This means Geof Busby and Amber Garcia filled those main roles. But their colleagues and support personnel where also very polite & helpful. I think Gunn is unmatched in service compared to competing Chevy dealers like Valmark.

The technician was polite and informed and helped as much as possible. Was able to take care of safety Recall issues but not main problem that I brought the truck in for due Limited staff on weekends.

I took in a new Tahoe in for its first oil change as well as to repair a loud squeaking noise. When the receptionist and the service advisor told me the car was ready, I asked to learn more on the cause of the noise. They each said they needed to check with the technician who repaired it. When the service advisor returned he said it was not fixed, and that he had in fact heard the noise when the vehicle was coming up the drive to be given to me. I asked him why it was not fixed and he couldn’t provide an answer and would only say I needed to make an appointment for a future date. Throughout the process he seemed very uninterested in helping or providing solutions. He left me to the scheduler and quickly walked away.

I usually do not leave reviews but this was a great experience buying our new used 4Runner we had a lot of questions and Ben,Daniel and Kinneth were amazing. We will definitely contact them in the future and refer them to anyone in need of a used vehicle. They were honest and helpful about all our needs thx guys

"Awesome Dealership!" Stopped by Gunn Chevrolet back in 2005. 04 Duely had a AC Condenser go bad. I just had run past the miles on my warranty. Service Manager looked up the History on my Family, GM Vehicle purchases. Fix my problem for 1/2 the cost on a "good faith" estimate. I told him I would be back...

Came to Gunn Chevrolet for an oil change. I purchased service package when I bought my truck from ancira (1 Year prior) and still charged for oil change. Gunn stated I should have informed them earlier. I did inform consultant at dropoff that I had a service package for free oil changes but did not really think it was necessary as to wear I bought the truck since Gunn is is a Chevrolet dealership. Also it seems logical if I informed them prior and it could be honored, then why could they not have adjusted the charge. Bottom line is I paid $149 for a service I already paid.

I am really impressed with the Gunn Chevrolet Dealership in Selma, Texas. I was shopping for a small car and looked at 2 different dealerships who tried to take advantage of me with a bunch of added fees and only wanted to give me $500 for my previous car’s trade-in value. They were only thinking of the best interest of themselves in how much they would profit off me and did not care of the best interest in what I was looking for in my price budget. However, Gunn Chevrolet stood out to me with outstanding customer service the moment I walked in! I want to thank the Sales Director, Tommy Thompson for giving me honest feedback and a fair price for my Honda Fit trade in! I also would like to thank Ben Camarero for greeting me at my appointment and Daniel Evans for helping me set up my On-Star account. They both were really helpful showing and letting me know how to work everything in my new car. Also, thank you to Josh González for answering all my finance questions and making sure I understood everything. Overall, I had a wonderful experience at this dealership and highly recommend them! Everyone was very professional and most importantly they took my needs & concerns into consideration and gave me the best deal for me. I am very happy with my new Chevrolet Trax and once again thank you Gunn Chevrolet! - Petra Ong

My wife and I enter the dealership, and everyone stood there staring at us. Than I made eye contact with Nathan who immediately ask is we need help. He didn't hesitate and acknowledged us. Nathan didn't hesitate when we asked to see the vehicle(s), I had seen on the internet. Super friendly, answered all our questions. Everything went smooth, from the beginning to the end. Nathan really took care of business and I would recommend him to friend and family. Ron, Manager was very helpful, friendly and professional. Ken, Finance Manager was professional, friendly, and very social. He answer all our question and made sure we had a clear understanding of warrantees of the vehicle. Nathan, Ron, and Ken, true professionalism. Thx.

Overall Gunn took great care of my car. They replaced my battery (under warranty) and performed a couple of recalls (computer updates), deleted my check engine codes (erroneous codes triggered by a weak battery) and changed my oil (first oil change for my car). In addition, they cleaned and vacuumed my car. No charge for anything (warranty work, free first oil change & a courtesy wash).

Gunn Chevrolet is the place to go for all your car needs. Their employees are professional and have superior customer service. Eric Sanchez will get you back on the Road very knowledgeable with the services your car or truck needs. Thanks Gunn Chevrolet

I walked in the glass office with multiple people sitting behind the counter and everyones eyes were on me but no acknowledgement. A few moments after another employee walked in the same door I did and right away asked if I needed assistance. He directed me to another employee who helped me with my tire. The employee was David. As I was browsing the lot I had a salesman approach me who was also very interactive with me. His name is Greg Rollock. I then walked inside the sales floor after talking with Greg and was not acknowledged from anyone. I even sat there to cool off for about 10 minutes.

Excellent buying experience. I traveled 8 hours to make my purchase and the staff made it a painless process. There were no “surprises” once I arrived, as the buying price and fees were disclosed before I made the trip.

great service department, clean and staff very professional. Service Advisor Amber G. she is very knowledgeable and makes sure she keeps in communication if your vehicle is in service. Thank you and amazing job

Ben was very helpful in the selection of my daughter's new vehicle. Zach was very efficient in setting up the finances. I will definitely recommend this place to ask who ask about buying a vehicle in the future.

Stopped today to look at a used Bronco on the lot with my son. Salesman opened the Bronco and started motor but immediately told us it was $76000 and we couldn’t test drive it because they didn’t want to put any more miles on it. Apparently they thought we couldn’t afford it. Little did they know we were rear ended and looking for a new Bronco. Would never shop with Gunn again they apparently discriminate based on how you look!

My experience with Gunn Chevrolet has been positive and trouble free. John Bishop helped me with this visit regarding a software update. He answered every question I asked regarding my Silverado HD. Gunn Chevrolet has my business for all future Silverado servicing with employees lkie JB. They have treated me right and that will earn my repeated business.

Great customer service! They made sure the paperwork was ready and I had my new car in no time! Go see Jake and tell him Justin sent you.

I like the attention given to us by Ray the sales man and how quick he would take care of any questions and request we had. Thanks to everyone at Gunn from the sales man to the man that installed our tint even the make ready crew for cleaning the suv. Went again bought car 2 same sales man hope he stays there I’ll keep going back. 3/15/2022 update 👍🏽

It's almost impossible to find an honest dealership in this town these days. I found it! And Ben! Reliability, honesty, no pressure, nice inventory, and in my neighborhood!

Great experience, the staff was very helpful and it was obvious they were working on my behalf through the finance process. Happy to recommend these folks.

The customer service and ease of car buying was excellent. Salvador helped me with my new car purchase. I was in and out under 3 hours. Usually it's a long affair at the car dealership. I appreciate their help and not trying to add anything to my purchase price. The vehicle was a great price and my trade in was given a top trade in value. Thank you for great customer service Sal and to the finance at Gunn Chevrolet.

Buying a vehicle is a very big decision. You want someone who’s knowledgeable and understand what the buyer wants. And Vincent Gray understand that. He is a true Gentleman he treated me and my family with respect and honesty very hard to find people like him.

This was by far the easiest vehicle transaction ever made!!! Tommy Thompson and his team were hands down the most professional and had everything waiting on me when I arrived!!! I could not be more please at the customer service!!!! So happy to be apart of the Gunn family now!! Will never go anywhere else again.

The service was exceptional. They got to my vehicle and found the problem right away and I didn't even have an appointment. They gave me a loner vehicle in these trying times and fixed my vehicle in a very short time. I am very happy with the service they provided me.

The experience was wonderful. Everyone was incredibly friendly. My salesperson Ben and finance officer Mattie were AWESOME! They made the whole experience wonderful. I ended up with the car I wanted and finance I wanted. Totally would recommend Gunn as while as Ben and Mattie. Another very impressive thing about Gunn was how clean the showroom was. They go above and beyond making sure everything is clean and wiped down during COVID.

Albert was a great salesman to work with; no pressure and product knowledgeable. Easy to talk with and I will recommend folks to go see him. Trustworthy veteran. Kinneth in finance was extremely patient and helpful in sorting out financing with RBFCU and had options for me late on New Years Eve just in case we couldn’t get the deal done before closing time; nonetheless we prevailed. Good, down to earth guy.

Cindy V. Was so helpful in assisting me in handling my vehicles issues. She kept me informed of how repairs were going and made sure that I had a loaner vehicle while my car was at Gunn. She’s very knowledgeable and very caring for the customers at Gunn!!

Service department is unsat. 1)Previously owned a 2021 Camaro and the brakes constantly squealed, brought it in with 3000 miles and they replaced rotors. Brakes continued to squeal constantly but we just dealt with it, brought it again (10,000 miles) and the service department told me unless there was a bulletin or recall then I just to deal with it. I work in customer service, I’m a regional manager for my company, if I EVER told a customer I’m sorry, you just gotta deal with it instead of correcting it I’d probably be unemployed. Needless to say we traded that Camaro in with 12,000 miles and upgraded to a new Cadillac. 2) Recently purchased a 2021 Black Ops edition Silverado and brought it all the way back to Texas from NC. At 8,000 miles the engine started to have a small squeak upon start up. Brought it in for an oil change and service dept was able to verify the sound. I brought it back a couple weeks later and again they tried a few things but it did not resolve the issue. I was once again told that the Service Dept Manager said that there was nothing else they could do as that sound was considered “normal”. There are 3-2021 Silverados in my family and mine is the only one that makes this sound upon startup, it is obviously not the norm. This truck MSRP well over 85k and it should not have any issues like this or if it does they should all be resolved. Telling a customer that you can’t or won’t do anything more to resolve the issue is unsatisfactory and there is plenty of room to level up in that dept. I live in Cibolo area and I plan on going to New Braunfels or Freedom Chevrolet for service from here on as Gunn Chevy does not provide great “service”. -RH

This was our first time buying from GUNN Chevrolet. Jacob Rodriguez went above and beyond to make sure my husband and I were getting the vehicle we wanted. He was constantly in contact with us regarding the status of our 2022 suburban. Thank you, Jacob, for everything you did.

Possibly the best dealers I've done business with! The prices were the best in town, the salesman was very knowledgeable and friendly, and the process was explained thoroughly. 5 stars

Just bought a Tahoe from Gunn Chevrolet and I would highly recommend this dealership. Specifically, I worked with Ray C. - he was outstanding to work with. We had a remote/online transaction from out of town, and he was super helpful and very responsive/courteous/straight forward. I would not hesitate to buy another Chevy from this dealership and would definitely ask to work with Ray again!!

Buyer beware they sold me a lemon and refused to fix it while it was under warranty now im stuck with either coming out of pocket or sending them back their trash vehicle and their customer service is top tier trash dont expect any help if your skin is anything other than white

Mike Hennigan did an excellent job every step of the way! From walking me through the build order process to ordering the exact truck I wanted and to finally delivery of the vehicle!

WE had to have our windshield replaced on our 2021 Tahoe. We were very concerned about getting the CORRECT windshield because of the Heads up display. Alyssa Cantu our Express Advisor old me he would make sure or was The right windshield. She called me to keep me updated on the process . Sh did a super professional job. She is a get asset To Gunn Chevrolet.

It was a great experience, the oil change and the tire rotation and the inspection of the other key component areas of my suv are professionaly.done.I could not get better attention else where. Thank you Joe Rodriguez.

My car drop was good. The associates friendly. I got a call later on telling me they recommended doing more work. Over the phone they quoted me it would cost $441. I verbally agreed es to the price. The problem started when I picked up my car. I don’t remember the name of the lady that helped me but she said my total was $578. I told her I was quoted 441 and she proceeded to look over the paper work and could not figure out the price they had quoted me. I proceeded to tell her the price they quoted me plus tax would be 477. She did some more checking and even asked the person who spoke to me over the phone and eventually she ended up charging me 489. As I was talking to her about the situation she proceeded to become irritated with me. She explains that I should have gotten an email or text with the pricing, which I did not. And also said the price should not have been given to me verbally. Eventually I agreed es to pay the 489. After she went and got my car she was very short and not friendly when she said she left my car running. I would not recomiendo any one going to get their car serviced at Gunn Chevy. This is not the first time I have had an issue with my car serviced there. I will be taking by business elsewhere. It is not my fault the person did not follow correct process for my price quote And the lady that checked me out was not very nice when I was trying to understand the price difference.

I always have a great experience at Gunn, whether it’s buying a vehicle or going for an oil change, the service is always top notch.

Just want to give a shout up to John bishop and Jeff Busby durning my last visit they where outstanding you can tell they care about they customers

I love Gunn Chevrolet. Getting an oil change is always a seemless process. I don’t even have to make an appt. I drop off my vehicle, John(shuttle guy) is my favorite. He’ll come pick me up and drop me off at the gym. By the time I’m done my car is usually ready and he’ll come pick me up. I pay and im outta there. I love that everything runs pretty smoothly there. Everyone is friendly, I trust my vehicle with them, and I know what to expect every time. Makes getting an oil change or any service not seem like such a headache. Thank you all for always creating a great customer experience

Ben was amazing! We got so lucky finding my husband truck at the price we did. We ended up buying two new vehicles and getting a extremely fair amount for my trade in. Couldn’t be happier

I've bought many vehicles over the decades and this ranks among the top. I would recommend them highly. Service department is second to none. Bravo!

Eric was great. Too my truck in on Saturday at 8am. It was diagnosed by 9:15am and ready by 1pm that day. Awesome!

We were very happy with our experience at Gunn Chevrolet. It was very simple and about as stress free as buying a vehicle gets.

Very slow service and recommended parts that did not need to be replaced.. air filter was at 80 percent and tech said must replace now... sell what's needed and stop trying to upsell customers stuff not needed

From the sales team to the finance folks, had a very good experience with all involved. It was fun and very easy, no issues along the way.

What a great overall experience from start to finish. My Sales Consultant Steve was upfront and honest, and guided me throughout the entire process. Mattie in the financial department was so kind and genuine in explaining my options. It’s been a very long time since I have purchased a vehicle, so I was very anxious at first but the outstanding service and staff at Gunn Chevrolet put me at ease. I would highly recommend purchasing your next vehicle from them!

Quick service and great customer service from Alyssa Cantu. Thank you for getting me in and out in a timely manner. Really appreciate the effort put forth.

My salesperson Vincent was awesome. No pressure, was able to work with my unique situation, and had my truck ready and waiting when I went to pick it up.

I was in and out with the help of ALEX. I drove 2 hours down and didn’t stay longer than an hour and 30 minutes. Best dealership hands down

Worked closely with me to give me the best deal for trade in, as well as the service to get me in and out in a timely manner was greatly appreciated.

From the drop off of my vehicle to the pick up everyone was pleasant and professional. Will continue to use them for my service needs.

It’s usually good but this last visit when i got back in my vehicle i noticed my gym bag was opened and they went through it. I was very upset.

Service is not as good as it used to be. Now there is a loss of trust. I have loved going to Gunn, but I have loose parts that were not reconnected! O2 sensors just dangling and a ripped off engine cover! Sensors could be damaged now too. This looks to have triggered an emissions error code. Feel quite unsafe having driven my car to Austin and back to SA this way. Also, was told that I have a valve cover leak, but I can't see it. Oil near cap up top because cover not reinstalled correctly, but no oil below. I am completely unsatisfied. I love my Camaro and it looks to have been torn apart and just left that way! Not to mention the service advisor said the mechanic was working on 4 others cars. Which explains the poor service.

Great experience with buying my 2016 Chevy Colorado. My fiance had bought the 2016 Camaro convertible a few months ago, so I felt comfortable going back there to buy my truck. We worked with Bobby Smith both times and it was a pleasure. The whole team there is super nice and professional. If you're looking to buy a new vehicle, go see Bobby.

Kudos to this dealership for excellent service. We had no appointment, was extremely tired from a vacation. Emergency maintenance was performed in record time, we were able to get back on the road and arrived at our destination only 15 minutes later than planned.

My car was having multiple issues with acceleration and shaking. After having a mechanic look at the vehicle they said that Chevy had a warranty on the valve cover that was causing the issues. I called and spoke to the service representative Paul at Gunn Chevy, and was told that they were booked out until October but if I dropped the vehicle off they can try a squeeze it in to have it diagnosed. I received a call from Paul the next day and he told me that they had already fixed my car. My vehicle is now running great! I received exceptional customer service from Paul and would definitely recommend them in the future!!

The whole experience from start to finish was easy, comfortable, and quick! I purchased my new Trailblazer from Roger and he is the man to ask for. I went alone to take a test drive and not once did I feel pressured or uncomfortable. He was patient and answered all my questions. The next day, to sign and get my keys, my husband joined me and the same courtesy was extended to him as well.

Gunn Chevrolet went over and above getting me a very nice vehicle to drive while my truck was in the shop. They kept me up to date on the status of my truck, and contacted me before they did any additional work that was recommended by their service department. Reply excellent service.

Purchased a 2021 Silverado back in April and I started to have minor issues with it already during some very hard times in my life loosing a family member to this virus. Paul from the service team could tell I had been through it and really stepped up and took care of me right away. Service department is the most important department they let the customers know if the company actually cares about them and Paul did just that. These experiences mean the world to people and I want everyone to know they are doing business with real people that actually care!! Thank you Paul for representing Gunn so well I hope your manager reads this because you deserve recognition for what you did for me!

Louis was attentive professional and very patient with us. We are glad he is back

Love their One Simple Price way of doing business! My salesman (Steve Boswell) was great keeping me in the loop as we negotiated the trials of building a C8 Corvette during the pandemic and chip shortages that closed the factory. Love the car and will definitely be back!

Overall, my experience was exceptional. Ben was great! He was efficient, well spoken and organized. The only knock I have with this sale was the vehicle was a demo, it was clearly stated. My complaint is Gunn could’ve spent a few bucks to have the 70k vehicle cleaned and detailed. Whomever the demo driver was enjoyed a day or two at the beach with their dog. The vehicle had sand and dog hair throughout. Not a deal breaker, but presentation matters.

Amber was the individual that assisted me, she is a knowledgeable and helpful person. Was able to explain and keep us informed on what needed to be done throughout the process. Thank you Amber!

The oil change was fairly quick while I waited in the warm waiting area enjoying some free quality coffee. I didn't have an appointment for the service, but I lined up in the service lane at 6:45, before they opened at 7am.

Paul was the best. His customer service was great, always greeted me with a smile.. I felt very at home with him. He took care of all my issues as well as replied ASAP.

The real test of an organization is when things don’t go exactly as planned. Gunn Chevrolet stepped up and made the deal. Thanks! Excellent job.

Roger Juarez and the make ready team bent over backwards, working way beyond the scope of their normal work schedule and responsibilities, to ensure the delivery of my new C8 Corvette was everything I dreamed it would be. The Gunn Chevrolet team has an amazing culture that really understands how to make a potential customer feel welcome. Many thanks to the Gunn team...keep up the good work!

Louis Rivas is the best at Gunn Cheverolet! Absolutely no pressure sales but gets to know you as person. He is extremely knowledgeable about all of Cheverolet's vehicles and helps you with every aspect of the purchasing process. He doesn't push you into things that you don't need or want. I highly recommend Louis if you are even remotely thinking of a new car. He knows just as much about me and my family as he does my cars. You become more of a friend than a customer with him. I will definitely buy from Gunn Cheverolet again, but only if it's with Louis!

Everyone was professional and took great care of me and my car!

I have purchased 10 vehicles from Gunn Chevrolet over many years. The customer service is the best and you cannot beat their prices. I have worked with Mike Baird for over 10 years. He is the reason I keep coming back. He is dependable and wholeheartedly committed to meeting all my vehicle needs. It is worth the 3 hour drive to get this kind of service. I always recommend Gunn to family and friends.

Well, my issue was not a common one I suppose. The roof on my convertible top got stuck in the not open not closed position. I took my car in on June 28th and did not get it back till the 22nd of August. I understand that it took sometime and that it was a complex problem and was ok with that, however I do remember calling once, after my car had been in the shop for more than a month, to get an update and was told that the tech who was working on my car was pulled to another project and that is what upset me most because even after a month it seemed like my car was not a priority. Other than that I am pleased with the repair and will always go to Gunn for my future needs.

Everything was great up until the financing. Just because I use my own bank no hard feelings man. The fact that he couldn’t offer me any other coverages made him give such a petty experience. The guy needs to get laid. Average height chubby Latino finance manager. Ben Camarero did an amazing job updating and keeping my in the loop with my transaction. Made this an experience of purchasing another vehicle witch I will this upcoming year.

I was very satisfied with Eric & the first oil change maintenance I received. After I attended on a mix up of dates he welcomed me to move forward with the service. While I waited I appreciated the amenities & service as I was not able to have my wheel locks present but he informed me of my options. I did end up having a prissy tire I notified him of & as I've called back my phone service has been great also. Currently awaiting a follow up response & will update as my experience allows on Google.

The shuttle driver was Amazing! Car wash was ok minus the front end was horrible (not sure the brushes touched) The maintenance personnel got a small smudge of oil or residue on inside ceiling! But other than that service was good! Thank you

Mike was very professional and helpful. Gunn did not try to low ball me with my trade-in, and left me not feeling like I got ripped off. I enjoyed doing business with these folks.

Ron, Laz and Delivery Gentleman made me a believer in Gunn. Cannot say enough good things, planning to buy with Gunn again because of these guys! Update: Service has been great, shout out to Alyssa for the quick turn! Thank you

The staff at Gunn is excellent. Starting with the sales manager Tommy, to my sales person Vincent and finally closing it up with their finance manager, the whole process is really smooth. Highly recommend them!

I brought my car in for a scheduled service appointment. I arrived early and was told that they would get to me but it could take longer because they were busy. It was recommended for extra services and I agreed to them. When I paid and left I noticed the filter reading was still at 50% same as before the service that I turned around and went back. I explained why I returned and was told they did change the filters but forgot to reset the warning. The person in the service area then jumped in my vehicle and reset the warning…I’m sorry but I feel that the might be cheating me and just changed the reading and did not change the filters. I then asked why the car wasn’t washed vacuumed ( vehicle behind was being vacuumed) and was told it wasn’t washed because I didn’t ask for it. I then questioned the tire pressure for tire each one was a different rate and since I just had the tires rotated I felt that the pressure should have been checked and same on all 4. I am disappointed with the service I have received I felt like I was bothering them when I questioned what was going on. I brought in a coupon that was mailed to me for the oil change and coupon stated was car and check fluids and tire pressure was all part of the services. Over all I was unhappy with services because I felt like I was being cheated (were my air filters really changed?). It is bad when I make a conscious effort to return to the location were the vehicle was purchased for service…maybe I need to go to another dealership instead

Representative helped me very much with the deduction making. I was impressed how fast I was done with the paperwork, even with a trade in.

Yet another great experience with Gunn Chevy!! We purchased our 8th car with in my close family. Each time has a been enjoyable!!! No high pressure tactics just good people making a good deals! Love Vincent Gray, Wayne Jenkins and all the friendly staff there!! Highly recommend I wont buy anywhere else !

From the time I checked in until the time that I checked out, Mr Cody was so helpful in explaining and understanding my issue. He is knowledgeable and went into detail about how to fix my tire and why I had the blowout. I am truly appreciative of his kindness and willingness to assist me and getting me back on the road again. Forever a loyal customer Petricia

Though I ultimately got the service I scheduled it took far to much reminding the Gunn staff what Customer Service looks like. I shouldn't have had to fight as hard as I did to get the service I deserved and scheduled. From my first interaction to the last it was a fight and I didn't ever get the feeling they even genuinely cared that they were dropping the ball. I won't put myself through that type of treatment on purpose again. Gunn Chevrolet showed me who they are and I believe them because they can't give just do what's right without a push.

Great customer service. Are salesperson was Jacob Rodriguez. He helped me look for the perfect truck . He kept in touch with Me for about 2 weeks even on his days off until finally he found the truck that I have been looking for a couple of months. Jacob was very knowledgeable with the truck I was buying answered all my questions, he was great to my wife and myself very nice young man went above and beyond. Thank you Jacob . Your finance department was very helpful, Richard made it easy for us to get in and out .this is a third vehicle from Gunn and we will keep going back .

The wait time was a little long, but the customer service and staff is always nice.

I've been buying and having my cars serviced at Gunn for years. Great customer service!!

John Peebles helped me get my brand new car & was super sweet & friendly! He made it fast & easy & was super informative! The financier, Josh, was also super helpful & fast! I will definitely recommend Gunn Auto to my peers! Thank you guys!!

Seamless process to trade my vehicle in for another one. Sal (Salvador Meza) was a great salesman. He was very polite, helpful, and not the usual pushy, predatory type of salesperson I've encountered in the past at other dealerships. I got the trade in value that I wanted for my vehicle, and the new vehicle that I wanted with no issues. I am very happy with the overall experience, and I will buy from Gunn again when I need another vehicle.

The express lane for oil changes was a good experience. Many dealerships do appointments but still take 2-3 hours to finish a routine service. I was in and out of there on a same-day service in about 1.5-2.0 hours. Not bad at all.

I've been going to this dealership the last 3 years and they hands down have the best, most personable service staff that are warm and friendly. Additionally, the quality of work the mechanics perform on my car never leaves me wondering if I have to second guess their craftsmanship. I highly recommend them for car service. They take care of you and appreciate your business.

Gunn Chevrolet, what an awesome place to get your vehicle serviced! Out of town and Silverado needed an oil change, felt like home. Service team got me in early on a Tuesday morning and was great from start to finish, very communicative! The waiting area is awesome and the dealership is incredibly clean. One of the best Chevy dealerships I have been to, will definitely be back when in the San Antonio area!

I dropped of my car to have a sunroof leak repaired. The service rep was very friendly. Courteous and professional. He had a helpful attitude. My repairs were done and my vehicle was delivered earlier than promised.

What an easy and seamless car-buying experience!! We worked with Josh Gonzalez and he went way out of his way to make things easy, fast and super frictionless, even when I asked for a last-minute change to the deal. Would absolutely return next time we need a car!

Took my car in for a routine 105000 mile check up. Found out I needed a lot of work but it was explained to me what could wait and what needed immediate attention. Only took a few days to get parts and have the services complete. Did not pressure me to do anything and did not start on anything until they had my verified approval. I will be going back to get some of the services I put off. Definitely recommend to anyone for services.

Follow Up: Paul responded quickly and professionally! Gunn/Paul took care of everything I requested! They were very friendly and ensured I was taken care of! I’m very happy with the outcome! Great job, much appreciated! Where do I begin? 1. I used the chat feature on the website to schedule a service appointment, chatted with an actually person to schedule the appointment and requested a call back to explain what I needed done. She informed me my appointment was set and I would receive a call prior to my appointment! I called 4 days before my appointment, no history of my appointment being scheduled! I was told the chat feature and those who schedule it do not communicate with the service department! Waste of my time chatting for 30 plus minutes. 2. My service pro Paul was very professional, he did a great job! However, I went there to get 100,000 mile tune up / service! Paul provided a list of things the tech recommended and I approved everything because I really wanted to have my car serviced for the next 100,000, cost was not an issue! I was told belts were recommended for change, again I approved all recommendations! I get there thinking everything was done! Nope, the belts were not changed! Was told they didn’t have them and that it was only recommended, my reply was I approved the recommendation, therefore I recommended as the customer to change them! Not done! 3. When I got home I check under the hood and seen a hose or hose that protected the wiring torn up, wires exposed which it was not like that when I brought the car in! I took pictures and sent them to Paul! I spent over $1000 dollars, details matter! It makes me seriously wonder what was really done to my car! Was there short cuts, did everything that I paid for really get done? Paul said he would take care of getting my hoses replaced! I was asked to get things changed I agreed and it was not done! Waiting for a solution from Gunn for the next step!

Inquired about a pickup they had the salesman ran everything told me my down payment price I got him all info on my trade called the next day and he had not entered anything or even worked on my deal. They don’t seem like they want to sell vehicles

I will never purchase a vehicle any place else. My sales person was attentive and listened to my needs. He thoughtfully built my 21’ suburban with great insight as to options and attention to small things like the type of floor mats offered. With one price I felt no pressure. Totally satisfied!!!!

I want to Thank Michael Brown in service for great customer service. My cars coolant hose connector broke. With no coolant in my engine I had to get it towed to Gunn Chevrolet. Michael Brown was able to look at my car and get me estimates after I arrived. He had all repairs done the next day. Once again THANK YOU!

My experience was phenomenal. I called to inquire about an online vehicle being available, the person stated yes. Then called me back stating the car was being tinted and detailed to test drive it the next morning. He text me information on date and time and which person to speak with since he was not going to be in. Once I arrived I asked for Ben and he brought the car around. He was very understanding about me waiting in my car with my kids due to Covid and had no issues accommodating our social distancing requests. Ben was very polite and kind in both English and Spanish. He made us feel like the car was ours without us even having a final decision. He show cased the add ons and answered all of our questions. It was very delightful not feeling like he was trying to force the sale. We stated we were paying cash and he moved very quickly to get us on our way. They updated us on the process so we wouldn't be sitting there not knowing what was taking so long and often offered refreshments. All the staff greeted us and were kind and not one looked bothered at my screaming 1 year old. We had a small hiccup at the end but Ben was available to help even after we drove off the lot.

Absolutely fantastic service! Ricardo was very helpful and made sure that everything was ready when I arrived. I was in and out in under an hour!

I was due for services and had a transmission issue to correct as well. The service department was excellent in how they treated me and were very efficient in a smooth drop off and loaner pickup. Jeff Busby explained what was the concern and handled it with no second guessing his advice. I have worked at the local Cadilac dealerships for years . I see the service here at Gunn as the best GM has.

John Peebles in sales and Joshua in fiance were fantastic to work with...no hassle, no pressure...as the customer, we were allowed to control the entire buying experience and it went flawlessly! Gunn is second to none in customer service with the entire buying process being painless, very timely and extremely competent! Thank you so much John and Josh at Gunn Chevy Selma...we will spread the good word and definitely be back in the future!! Scott and Kim Michael, New Braunfels, Tx

I have purchased at least fifteen vehicles over the years and I must say that my experience at Gunn Chevrolet has by far been the best. From the warm reception that I received upon entering the facility by the receptionist to all of my encounters with other staff members, i knew that I arrived at the right place. My Sales rep was a young man name Trent Williams. His product knowledge, professionalism, and above all his patience let me know that I was in good hands. After I selected the vehicle I wanted, he briefed me on all aspects of my selection. He answered all of my questions without exception and again displaying his knowledge and expertise. He also briefed me on all of my add-ons and help me make the right decision on my selections. I requested a pickup date for my Vehicle and he assured me that he would do everything in his power to make it happen. Not only did he keep me telephonically informed on all of the upgrades i requested, he delivered on his promise on the pickup date. The day that I picked my vehicle up, he patiently briefed me on all operational aspects of my vehicle. Once again he displayed his knowledge and expertise.. This young man put the "Q" in quality when it comes to customer service. I can honestly say setting aside the extra add-ons I requested it took 1/ 5 the time to purchase this vehicle than all of my past purchases. found a new home for my future vehicle needs. Thank you Gunn Chevrolet but more importantly Thank you Trent. It has been a pleasant experience. I would have no problem recommending you and this service to others.

Started the process online Monday 24th of July at 12-noon, by 3-pm I was being called in for a test drive. Next day Tuesday I walked in the store at 9-am & at 1:30-pm I was driving off the lot with my (new to me) certified used suv a 2014 Hyundai Santa Fe Sport 2.0-L Turbo Shout Out to Fred Sanchez & Ron Blankenship for making all this happen in 4-hrs y'all are absolutely #INCREDIBLE Thank You.

Steve Boswell was great to work with. He was able to find the vehicle that met our needs. I look forward to working with him again for our next vehicle. The service department on the other hand leaves something to be desired. I've had the truck less than a month and I'm having to take it back for a second time about a "service steering column lock" message. A 1 1/2 hr drive round trip is not fun 2 weeks in a row about a truck I haven't made a payment on yet. So, they got it fixed and made things right. On a side note, just bought a traverse for my wife. I'm very pleased at the moment, so is she.

I purchased a liner for my truck bed. When the dealership was done with the job, they parked my truck in a dark area. I inspected to liner as much as I could and found a flaw immediately. The liner did not sit flat so I asked the service person if this was normal. He said the liner should set and lay flat over time. The next morning when I went out to check the liner again, I was in a state of shock at the quality of the liner. In addition to what I noticed about the liner not laying flat, it was dirty, scratched and in some corners the liner appeared to be forced into the corner. Basically, it was a hot mess!!! I was so disappointed that Gunn would allow something like this to even leave their dealership. I went back later that day and they replaced it with no questions asked. I gave the performance a 4 because they fixed the problem immediately but can't give it a 5 because this should not of happen. This was something that was visible to see. I will still recommend Gunn to others because all-in-all they do have good customer service. Their staff are very respectful and courteous and I will continue to use this dealership for future services.

Steven and Jacob took the time to make sure that I was satisfied with everything. Can't thank them enough

Friendly staff. Great service. Gunn Cheverolet is number one.

Went in for an oil change, only thing I could complain is the wait time… but customer service was great. The guy that came up to my window to get my information was very helpful answering all of my questions and really nice about it.

Very pleased with the service provided by Gunn. Alex was extremely helpful and made the car buying process extremely painless. Highly recommend Gunn.

IF I COULD RATE ZERO STARS . I took my 2015 Chevy Traverse for a diagnostic, and was quoted$6700.00 in service and repair. I was told by Eric that my car needed a brand new transmission , because it was beyond repair and it needed immediate action ,required on my vehicle. I was also told I only needed to replace my front motor mounts. I could not believe I needed a new transmission, because my car only have less than a 130K miles. I declined all services and asked for my vehicle back. I took my car to Selma Auto Repair and they did a new diagnostic and they found that my transmission was completely empty and that it did not need replacing. Gunn told me that they checked my fluids and that it smelled burned but not that it was empty. Selma Auto checked my motor mounts and found that I needed all mounts replaced not just the front. I’m disappointed because I rented a car to travel back and forth until Gunn was finished and I’m still in a rental because my car was misdiagnosed by Gunn. I felt like I was taken advantage of because I’m a woman that was overly trusting in this establishment. I was given an appointment two weeks out and still was not given a correct diagnosis. My point is that Gunn told me my transmission fluid smelled burnt , my torque converter shuddered and that’s why I needed to replace it. After I took my car for a second opinion, Selma Auto found my transmission fluid completely empty and that the vehicle shudders was from the motor mounts needing replacement. I was misdiagnosed and I have completely lost all trust in Gunn Chevy in Schertz.

This was my first time buying a vehicle with Gunn and I was over the moon when I left. My sales rep Vincent was absolutely amazing. My husband and I showed up at 6pm the night before thanksgiving and Vincent had me in a my dream vehicle and driving off the lot that night! Everyone was helpful and answered every questions I had. I couldn’t be more happy with this dealership. Thank you everyone that helped us, y’all are truly amazing!

It' s my first time that I deal with Gunn Chevrolet. I just bought a preowned car, because of Jeff B. He was fantastic: I have to wait for a week before getting my car ready(they have to fix some parts on the car), but Jeff sent me an update every day. He is very professional. All sale process were very fast: from test drive thru payment process with the financial department. I am satisfied and encourage everyone who look for a car(new or used) to come to Gunn Chevrolet. You won' t be disappointed. Gunn is one of among the best place car dealer in San Antonio.

Jeff under stood the problem and scheduled and repairs made by Gunn Tech did an exceptional job from the minute I pulled up at 0730 to the End of a list of repairs that same day.

George, John and Alissa in the service department were extremely courteous and professional. Thank you!

Charles was awesome! My only feedback not to Charles but the company is to advise the customer if the car will not be returned the same day so they know if a loaner should be requested. And maybe wash the loaner before giving it to the customer. Other than that great job!

The staff at Gunn are always nice. The techs are engaging and thoughtful... and this is a Chevy dealer... who else would know how to work on your Chevy better than a Chevy dealer. Overall it was a great experience. I will definitely be taking my truck back to Gunn if it ever needs work again. I say this because in the 6 years I've had it, this is the first major repair its needed.

Used Gunn Chevrolet to complete a airbag recall. The service reps were friendly and very attentive. The service was completed quickly and I enjoyed the comfort of the waiting Area.

I had a great experience buying my truck from Gunn Chevrolet. I saw a vehicle I was interested in online, was contacted by Steven Boswell to setup and confirm an appointment time to look at the vehicle. When I showed up Steven had everything lined up and ready to go. I test drove the vehicle. The vehicle was exactly what I was looking for at a great price but still needed to think about it and didn’t get any pressure from Steven which is good because there’s always enough when buying a vehicle. Decided I wanted to buy the vehicle the next day so I sent Steven a text with the down payment and payments I needed to be comfortable with and within minutes he had taken care of it. I arrived that day after work and signed all the paperwork within an hour. All in all I had a great experience it was quick and easy no haggling, no pressure, no long draw out process. Steven Did an excellent job this is my go to place for a vehicle thank you Steven and Gunn Chevrolet

It was an awesome experience! Our salesperson - Laz- went above and beyond to find us the truck we were looking for! He never gave up - we thought we would just order one but one was found that day...we were so excited! The finance team - Rob - worked with our credit union - we were done! Big Thanks to Gunn Chevy for another awesome deal!

I had an amazing experience, the sales and finance dept were outstanding, they worked hard to get me the vehicle I wanted with the payments I could afford.

I had a 1pm appointment appointment for routine maintenance. They had no record of my appointment. Since I needed an oil change, they suggested I use the Express Service and then the 51 point check would determine anything that needed to be done and I could schedule an appointment to come back for that, but they were currently booked at least a week out. Express Service took 3 hours. The waiting room was nice with WiFi, beverages and snacks. That was the highlight of the whole experience. They were cheaper than Jiffy Lube, but I prefer the quicker service.

My overall experience was very good! They were professional and quick! My car was out the next day! Very satisfactory.

Took my truck in for a recall on air bag. Left it there and expected to get it later in the afternoon. Dropped it off at 8 and it was done by 10 in spite of the fact the service drive was full. Great service. Ill buy my next vehicle from Gunn because of the great service.

Service was great and quick. What I liked the most was the $14.95 coupon for the oil change. I don't believe Gunn will have that offer again but it definitely made me chose Gunn over other dealership.

Buying from Gunn Chevrolet was HANDS DOWN the best buying experience we ever had. Everyone was helpful and courteous. There was ho hassle, no back and forth like you normally get when buying a car. These guys are pros and treated us very well.

I have purchased two Silverado trucks from Gunn Chevrolet. Gunn has always taken good care of my vehicles. It seems now that my vehicles become older I find that Gunn Cheverlet does not have mechanics anymore but parts replacement people. You can purchase more extended warranty for a price but my most recent experience proved to me that their customer care values are not there anymore. I’m sorry to say that but seems to be proven now. I’ll see how long my vehicles will fair now until all my warranties expire.

Kinneth was the best finance manager to work with. Not only does he have a lot of experience under his belt, but he got me exactly what I wanted and needed in a vehicle. He takes his job seriously and doesn’t mess around

Roger Juarez made the car buying process very easy. I appreciate the outstanding customer service and sales he provided. Because of him I recommended my mom to purchase a car 3 days later I will definitely continue to recommend more buyers to Roger. He went the extra mile and valued my trade in over the phone with pics, vin and other information needed. Most of the buying process was done over the phone and online. When it was time to finalize he brought the vehicle to me. Taking his time explaining all the features and setting it all up. What better service can you ask for?!? If you are reading reviews to see if you should buy from here. Just ask for Roger Juarez you won't be disappointed

Visiting Gunn Chevrolet to purchase my truck was a great experience. Immediately upon arrival, I felt very welcomed there. They asked a few specifics about what exactly I was looking for pointed out a few models that had those features, and the up front pricing. Overall, it was a great experience and I would visit them again for a new Chevy.

Fabulous place to purchase a vehicle! I went in looking to purchase a vehicle cash and was assisted immediately by Vincent, and from start to finish he was fantastic! Very respectful, helpful and polite. Very clean and comfortable place, and overall everyone there is awesome. Would definitely go back and recommend to others.

If you are going to visit this dealership, ask for Jose. I had a great car buying experience because of his customer service and superb knowledge of the vehicles. When we pulled up, he greeted us warmly and asked us some basic questions. Within a few seconds, he had an idea of what I wanted. He asked us if we wanted to ride in the golf cart since it was so hot out, we agreed. But this is where he went above and beyond! He told us to wait in the AC, while he ran in to get us some waters for the ride. It’s the little things! He knew a lot about his current inventory and even knew some things about the GMC cars next door. I know this because I had a few comparison questions, he answered them confidently. It was impressive! Overall, a great experience. I would return to buy from Jose again.

We like the service you all provide and the professionalism that you all show. We are loyal customers, and intend on visiting your dealership for our next vehicle.

I was impressed with the excellent customer service provided by the staff and the clean accommodations of the lounge area. I will definitely be a life-long customer!

I contacted your dealership 3 times to get a quote on an oil change and how to use Chevrolet points to pay for it. No one could answer my questions, and Alyssa nor the cashier returned messages that I left for them. Very frustrating. Recommend better training for your service drive personnel. I had excellent experiences with your service department prior to this.

I had an 1130 am apt. And when I asked a gentleman at 12 noon how much longer before my vehicle would be taken back, he said it will be a while. I informed him of my apt. time. Then he told me of short staffing. I suggested that the customer be told of that upon arrival and the they can make the decision to wait or reschedule. At 1230pm my vehicle was taken back. I only needed an oil change. I also asked how many Apts they take at a time, nobody had an answer.

I purchased a 2021 Silverado 1500 LT with a Duramax 3.0 6 cylinder engine. Not even 100 miles on the vehicle in the rear end suspension is already making clunking sounds. The reason why I'm not able to give this dealership five stars is because I specifically requested to the salesperson to not shotgun my credit. He assured me my credit would only be ran through two or three lenders. They ran my credit through more than twice that. If you buy from this dealership make sure you secure your own financing and do not let them check your credit.

Primary reason for visit was to finally have dangerous Takata air bag replaced under warranty. Accomplished perfectly well under estimated time stated ; no problems. Upon arrival discovered LR taillight assembly was detached and hanging by electrical wiring. Gunn replaced this at reasonable cost also while I waited. Then had Dexos oil change. Service Advisor "Cody" was the true professional who made this all happen ! Kudos Gunn and Cody!

This was the best vehicle purchasing experience I have had. I was in and out with my new vehicle in less than 2 1/2 hours. The whole experience from the sales person (Jeff Barnett), to the financing, to the close on the vehicle was top notch!!

One simple price is right! I had went to another dealership before I came here, the salesman that helped me was so aggressive trying to sell me this black SUV so bad, that was the color I did not even want! And the vehicle was way more expensive then the great , exact vehicle I wanted that I found at Gunn Chevrolet. 🤗 The salesmen was so nice and GREAT and not at all aggressive like Seguin Chevrolet salesman, I was so happy with the outcome of my purchase and the great price I got with Gunn due to all their discounts and specials!! I highly recommend them!! I will be coming back here if I ever need a vehicle, Thanks Ben!!!

My appointment started on time which was great, advisor was tentative & the services and wait went smooth

Gunn Chevrolet treats their customers right. Their service advisors are friendly and your car gets taken care of quickly. 2 years later I brought my car back to Gunn and was very happy with the service and repairs. Michael Brown was my service advisor and he was great. He communicated everything to me, explained everything and didn't pressure me to do more than I needed.

My experience at Gunn was excellent. I worked with Jacob Szuck and he ensured I saw every vehicle I wanted to see before making my final decision. I appreciate the honesty at this dealership. I've purchased many new vehicles over the years and my experience at Gunn was definitely the smoothest out of all the places I've been. I would recommend them hands down. I got a fantastic deal on my trade-in and I'm certainly more than content with my new 2020 Silverado Trail Boss. Thanks again guys for your honesty, integrity, and for helping me get my new vehicle. While I'm sure all the associates there are fantastic, I would definitely recommend working with Jacob!

Just wanted to let you know that my wife and I took possession of a 1500 LTZ last night. Please, thank everyone involved in this transaction. From the receptionist, to John Peebles, the sales manager, Bob in finance, and everyone that prepped the vehicle and made it ready. The purchasing process was very easy and everyone I dealt with was very professional. John did an outstanding job finding me truck I was looking for and explaining the warranties, options, vehicle features, and service department. Bob was great at finding me an amazing interest rate and getting me in and out quick. Last, I want to thank the shop staff for delivering a flawless vehicle and the lobby staff for keeping the contact surfaces clean and sanitized.

Came from Dallas purchased my vehicle at Grapevine. Had my oil changed they actually changed my oil unlike Grapevine service department who had not; On my first free oil change. Thank you !!

Ben, Daniel, and Zach were extremely helpful through the entire process. I was able to look around on my own to narrow my search down. Ben was able to help find the exact deal I wanted. Zach in finance took time time to get the best deal. Daniel was very helpful on getting my truck set up and getting me on the road.

I WAS VERY FRUSTRATED AT THE WAY THE GUNN DEALERSHIP HAD SOLD ME A CERTIFIED USED VEHICLE, BUT WAS ONLY GOING TO GIVE ME ONE KEY AND KEY FOB. THEY GAVE ME A WORK ORDER THAT WOULD SUPPLY THE REQUESTED KEY AND FOB, BUT DID NOT HAVE THE KEY BLANKS OR THE WORKING MACHINERY TO CUT THE KEY. AFTER SPENDING THE MORNING WAITING FOR THIS TO BE TAKEN CARE OF, I WAS TOLD I WOULD HAVE TO COME BACK AT A LATER DATE WHEN THEY COULD SET UP THE NECESSARY PROCEDURE. I HIGHLY COMPLIMENT YOUR SERVICE EXPRESS ADVISOR, ALYSSA CANTU, AS HER DEMEANOR AND PATIENCE WITH MY FRUSTRATION WAS ABOVE AND BEYOND WHAT I PROBABLY DESERVED. SHE TOOK CARE OF ME AND MY KEY REQUEST WITH GREAT COURTESY AND PROFESSIONALISM. SHE IS DEFINITELY AN ASSET TO YOUR SERVICE DEPARTMENT.

My service advisor was Charles and he was very professional. He even took me back into the bay to show me exactly what was wrong with my vehicle and took the time to explain what they’re going to do. I will definitely go back to Charles again and recommend them to other people in the future.

My vehicle was with Gunn Chevy for over a month and a half approximately only because of the COVID-19 situation and during this time I was always taken care of and keep updated on my vehicle. Gunn was the one that took their time to check my vehicle and found the problem and were able to get it fixed. I recommended Gunn 100%!!! I will always go back from now on. They got me a rental during the time my vehicle was being worked on. This was the best service I have ever had. Great people especially Charles.. he was awesome

Made an appointment for a oil change 1t 1430, was not told at check in tat it may take a little while since I noticed their was a number of cars in front of the line. After 1530 I noticed my car still out in line 3 cars back, I asked why the problem and not informed it be longer !!! After 1640 after noticing my car in the parking area out back of the service office I went to the payment office and said my cars is out -- let me pay. Not a very good report for a major auto company that needs better communications for the customer

The work was excellent and Amber the service tech that helped was excellent, BUT the price was horrible. IDK if that is just Gunn or everyone.

Eric was very helpful. Though my issue hasn't been fixed yet due to the wrong part being sent to the dealership and the right part is on backorder, he has been keeping me up to date (while I waited at the dealership and after I left).

My experience with Gun Chevrolet, more specifically my sales person Alicia Vazquez, was extremely exceptional and culminated in a life long dream to purchase and own a new Corvette. All my interactions with Ms. Vazquez was timely, professional and efficient. She kept me informed every step of the way of what was going on with the delivery of my new vet and immediately contacted me upon arrival of the vehicle. Ms. Vazquez made my experience, and dream, of acquiring a new Corvette extremely pleasure and be etched in my memory as outstanding customer service.

First and last time i come here. I read reviews about this place and decided to give them the benefit of the doibt. Last time i do that. I waited over 2 hours for just an oil change! I had to hunt someone down to inquire about my car. When i did, they told me that it was ready. Really?? Who knows how long it was sitting there before i came out and asked for it.

Gunn Chevrolet is an absolute top notch dealership from the moment you purchase a vehicle from them. Everyone welcomes you and offers a pleasant environment while your vehicle is in the service department. I look forward to future visits with Gunn Chevrolet & their entire staff.

Quick and Easy.. just the way I like it.. Not a long Wait Time.. Great Job.. Appreciate the Coupons, because today every discount Counts!!!

Alex and Roger were both pleasant and easy to work with. Mattie in Finance was also wonderful to work with.

I live in Ft. Worth and was headed to Padre Island for some vacation time with family when my 2013 GMC Yukon began making strange noises and running poorly. I stopped in one dealership who told me they were too busy to do anything that day, but directed me to Gunn. Upon arrival, I was greeted warmly by service advisor Charles Clark. After I explained my situation, he offered a rental car to help me out. We made it to our destination with a slight delay. The next day, he informed me of the diagnosis which required a major repair. During the whole process, Charles kept me informed and I was able to retrieve my car within my schedule with the repair performed at a reasonable cost. I highly recommend Gunn, and especially Charles Clark if your GM car is in need of service.

We had the best car buying experience ever!!! I highly recommend this dealership. And ask for Jessie Dominguez!! He is so kind, friendly, and knowledgeable. When we were unable to go to Gunn to test drive the car, he brought our car to us (on his day off!!!). We were dealing with a few other dealerships and the manager (Wayne Jenkins) matched the lowest price offered. He to was very kind and friendly. The facility is huge, clean, and very nice! We are so in love with our 2019 Traverse!!

I've been using Gunn for the last year or so for my vehicle and I have no complaints. It is a little further than the dealership I used in the past but, the professionalism and quality of work is so much better. So for I haven't had to go back and get work redone. So far so good. Keep up the great work

We moved from NC to TX last year, and I generally use chevy dealerships for service on my vehicle. I’ve always had a great experience with them letting me know if my car is good to go and even get a run down or report on if something needs to be fixed or if tires are getting low or anything at all. I’ve went to this dealership a few times now and have not gotten very good or friendly service. I’ve never received a report and I know my tires were needing to be replaced soon. My husband and I will be looking for a different place to service our vehicle and hoping for better, friendlier environment.

Gunn Chevrolet was beyond helpful! I took my car into service for warranty repairs, and they went above and beyond for me. They also had a loner vehicle for me as the repair was going to take a few days. Service Advisor Michael kept me updated every step of the way. I went to another dealership for one of the same repairs a few weeks earlier and was treated very poorly. (Chuck Nash) I highly recommend Gunn for anything you may need. Friendly, courteous, and knowledgeable. Thanks guys!

First time here. Great service. Most of all, fast! Gave price ahead...paid not a penny more. Everything went smoothly and great! Definitely a new customer!!

Matt in the service department has been amazing! In fact, the entire service staff has been a pleasure to work with. I will definitely buy my next vehicle from Gunn just because I know that no matter what happens, Matt and the service department will be there to make things right! If I could sum up their performance in two words, they would have to be HONESTY and INTEGRITY.

When I got there for an oil change they were extremely busy. Even though I had to wait longer than expected, everyone I spoke to was nice and apologetic for the situation. My only criticism of my visit would be a lack of planning for an unexpected rush.

Took only 30 minutes to do the recall on the airbags for my truck.

Ben Camarero was very professional and made it very easy to choose from the selection of vehicles on the lot. Also, Mattie Pierce made the whole car buying experience very enjoyable. She has a great personality and the perfect attitude which topped off the whole car buying experience.

Rodger was super knowledgeable of all the ins and outs of the Blazer. Mattie made all the paperwork a breeze. Best car buying experience ever. Dealership was open and the staff were great. Definitely the best place to buy car in San Antonio

Alex Jordan and the rest of the Gunn team did a very good job and our vehicle purchase was smooth and hassle free. Also the finance department was courteous and helpful and explained everything and answered any concerns we had with our purchase. This is the second vehicle we have purchased and we are very satisfied. Also we came in on a buying appointment with Alex and the team even stayed late to deliver our vehicle! Also thanks to Mikel in the finance department, he was very nice and courteous.

My review is specifically for their service department. I had a pretty big problem with my hybrid car not charging. Paul Trujillo, the service advisor who assisted me, was a consummate professional. My repairs took longer than expected but Paul was kind, courteous, and kept me updated every step of the way. I highly recommend Gunn Chevy's service department and also that you ask for Paul Trujillo by name.

William Forehand took care of our car buying process and made it extremely easy. We purchased a Tahoe and weren’t completely satisfied with it and were able to contact Bill and have the vehicle exchanged with their 48 hour return policy. Everything was smooth and recommend Gunn for purchasing a Chevrolet.

I worked with Jesse recently to purchase my Chevy Traverse. It was a crazy beginning when I came to the store with another Traverse from another dealership to compare two cars. Jesse greeted me full of joy and continued with his upbeat personality through the whole experience. He made the headache of trading in and purchasing a new car FUN! I’m grateful that we were able to work with him! Zack in finance was knowledgeable as well. These two are a 10+!

Tony and Scott in the parts department were quick and helpful!

Gunn Chevy is very clean and all staff were wearing a mask. Alyssa my service advisor was very efficient, friendly and helpful. My shuttle driver was very courteous. Will take my vehicle for service all the time.

Jacob answered all of our questions. He kept in contact with us the whole time. Gunn had the lowest price from many dealerships that we shopped around from

This review is for the service department. I recently bought a 2020 Colorado Diesel that has been in the shop a little less than half the time I’ve owned it. Positive side, my service rep (Michael) has been great in communicating with me on timelines, getting me lined up with loaners when I needed them and even apologizing for GM when they were slow to send parts (not Gunn Chevys fault). Proves that even though your vehicle turns out to be not-so-great; your service rep can still provide great customer support!

It took almost 2 weeks to get my deal done only because I was hesitant. I wanted to be at a certain price point and was very picky. Sal and Maddie were very patient with me. I am very grateful and left with the truck that I have been wanting for a very long time. This is my 4th car from gunn Chevrolet and I have not regretted any of them. I'll be a customer in the future.

Having worked with Eric, during my vehicle’s service at Gunn Chevrolet, was incredibly wonderful. He, and the entire staff I personally encountered, were nothing but courteous, professional, and accommodating. The online platform for making service appointments was extremely easy to use so just helped to make my overall experience with the service department that much better. MANY thanks to the mechanics who remedied my issues as they 100% delivered on the services I requested based on the time frame given.

We had an awesome experience using Vincent Gray as our salesman. He was very educated, nice, helpful, and went above and beyond for us. He got us exactly what we were looking for and worked his butt off to ensure we were happy. Vincent made the purchase process very easy as well! We drove four hours one way to purchase our new vehicle!! Our drive was well worth it!!

Great service and no back and forward between prices. They were right on point for what we wanted for our trade in and we also sold them another truck as well. Quick friendly professional service. Happy to get rid of two vehicles for top price and end up in a new truck all in one day.

Update: Jeff called immediately and expressed concern regarding this matter. The problem has been taken care of. Parts and Services Customers BEWARE When I brought my car in for an oil change I did not realize I had coverage. Nor did this location. So, I paid for an oil change. When I had taken my oil change at a different location I was then notified I did have coverage. I went to parts and services and brought it to their attention. I was told An advisor by the name of Cody would contact me. Never did. A week later I called. Customer service automatically told me no. I wouldn’t be issued a refund. The matter wasn’t looked into when I called. I was just told “No!” Again, I brought it to to their attention in person. I was told I would not be refunded due to the date when it occurred. Therefore, please be aware. Employees did not take responsibility and kept my money. Sadly, i feel ripped off. Who knows what attentions they have when they sell you a car. The low ratings simply say it all. I won’t be returning.

Thankful for going to Gunn Chevrolet to get a vehicle for my husband. We didn't wait long and there was no run around at all. Benjamin was great. You could tell he was a seasoned car salesman. We told him our price range and he took care of us right away. Go to Gunn and get it done right! Be blessed! 🙌

Edit: The sales portion as stated below was a great experience. Financing is a complete disaster. 2 weeks after purchasing the vehicle, the financing manager messages saying they are missing a signature on a form we never needed to fill out since we were pre approved already directly through the bank. Then through further investigation, the dealership sent in an approval form to the bank which made it hit our credit twice when it wasn’t necessary. The finance manger wasn’t of much assistance and kept insisting they didn’t do this. The bank says otherwise, but couldn’t back it out since it had already gone through. All the dealership could do was say sorry. Never once tried to make things right. Needless to say, I signed incorrect forms for the dealership so they would just leave me alone. Be careful purchasing here and dealing with their financing department. I usually stay away from this dealership because of their no haggle mindset, but I caved and I’m glad I did. I went in looking at a truck and was greeted by a gentleman by the name of Vincent. He was extremely professional and knowledgeable about his job. He never got pushy or hard to deal with. He made the buying experience enjoyable, and for me to say I enjoyed purchasing a vehicle from a large dealership says a lot. Thank you for the wonderful experience. I will recommend Vincent to all of my friends when they are buying a new vehicle.

I went in for an oil change for my car and Mr. Juarez was very professional and very informative. He took great care of my car and was very polite. Every staff member I came in contact with was very friendly. Management should be very proud of this team they are great and I am definitely going to get my car serviced here again. I am so pleased with this dealership.

Was a really good experience at Gunn Chevrolet service department. The associates for attentive to my needs courteous and went above and beyond to help me accomplish my goals having my vehicle repaired. I would definitely recommend them to anyone needing service on their vehicle.

It was handled very professionally and quickly! They are always so nice and friendly from start to finish. They have such a nice break area with coffee and sweets with very comfortable seating for everyone. I like going over there for the flavored coffee they have available lol! Its just a great experience period.

I took my Equinox to Gunn in Selma Texas. The staff was very friendly and kind. I worked with Paul and he was very professional and courteous. He kept me informed of all needed repairs. I felt at ease and will return again. Thank you!!

As a Law Enforcement Officer in Austin, Texas, I have always purchase a Chevrolet truck every two years here in Austin. I have been doing this since 2005, however I have never had a sales man like Mr. Vincent Gray. He was very helpful and very honest and made the entire purchase an easy one for us. We will definitely be going back to Gunn Chevrolet for future purchases. I HIGHLY recommend Gunn Motors and Mr. Vincent Gray to help with a purchase of a vehicle!

Took car in for three reasons: replace blower, replace hatch-door latch, repair STABILITRAK error. Received quote from dealer stating that I needed to replace or repair engine. $6k for rebuild, $9k for replacement. Only 65k miles on the engine. Common engineering defect with the engine. Special repair program had expired. Told that the engine excessively burns oil and that it was low on oil when I brought it in. Very diligent with oil changes. Not about to spend a huge amount of cash on a ten- year-old third car. Turned down the engine repair/replacement and had the other issues dealt with. $2500. When I picked it up on 4/1/2022, I asked the service guy if oil had been added. He told me, "Of course." Engine light came on on the way home. Checked the car in my home driveway. 3 quarts low. But that's not the end. Today I went to lock the car with the key FOB. Nothing. Tried to start the car. Nothing. Popped the hood. The battery cover was laying loosely on top of the battery. The positive terminal was completely loose. It had not been tightened even a little. Ridiculous!

This review is based on my last visit to Gunn Chevrolet on 11 February 2022. The personnel with whom I interacted were my service advisor in the "Express" lane (Michael) and my cashier (Victoria). I'd brought my vehicle for a state inspection and oil change (which includes tire rotation). The service department opens at 7AM. I arrived at 7:15AM thinking I may be one of the first two or three cars to arrive. Nope! I was fifth in the [first come; first served] Express lane. I figured I'd be there no less than two hours, but probably closer to two and a half even though Michael had estimated approximately an hour and a half wait for me. It took what felt like an hour for my vehicle to be taken from the arrival bay to one of the mechanic bays although it was closer to forty-five minutes. Since I had the state inspection scheduled (which I expected to take at least twice as long as the oil change), I thought for sure I'd be waiting for about another hour and a half. NOPE! I was surprised when about forty minutes later Victoria (the super positive, nice, professional, cashier with the impeccable fingernails) came and told me my vehicle was ready. Michael was spot on in his estimation! I thought I'd be there for at least two and a half hours, but everything was done in about an hour and a half. Michael was professional and proficient at his job, and clearly knows his people and has a very good understanding of the work flow in the service department. Victoria was a ray of sunshine. I almost forgot to mention my technician (Alex H.) who did a great job getting my vehicle in and out quickly without forgetting to pay attention to the details...like remembering to recalibrate/"relearn" the tire pressure monitors to my vehicle after the tire rotation. So many techs forget that. As any true professional/tactician will tell you...details and timeliness count for a lot! This experience at Gunn Chevrolet was great overall. I credit that to Michael and his team of professionals. Thank you.

I went to the lot looking to purchase, and drive away, with a new truck that day. after finding exactly what I wanted, I was disappointed to learn that it wouldn't be ready until a later date. Sal was able to expedite the process and get me into my truck that same day. I would recommend Gunn Chevrolet to anyone for their selection, but also the professionalism and care they provide in house. would give more stars if available.

We drove from Humble, TX to Gunn to hopefully purchase a 2020 BMW X1. Our Salesman was Scott. He was so nice and very professional. He catered to our every need. We got the deal we wanted and we left with my 2020 BMW X1. Thanks again Scott.

Went to Gunn Chevrolet for service and John Bishop took care of everything. He was very friendly, courteous and professional during the entire process. The entire experience was great and I will be returning for all my future vehicle services.

Roger Juarez is very professional, he knows the business and makes the whole car buying process so easy! Maddie in financing is amazing to work with and doesn’t prolong the process, she is prepared and on top of things! This is my second Tahoe I have purchased from Gunn and I definitely recommend them.

I had a great experience at Gunn! Roger my salesman was friendly and knowledgeable and Peter, “Polish Pete” was terrific. He helped me get to a comfortable place with my purchase.

I took my truck in for some recalls and I have an issue with my seat being stuck. I say this to explain why I gave 3 stars, they charged a $95 diagnostic charge. I think no biggie welp they looked at the back of my seat and said I needed a new seatback(my son broke it) which I was already aware of. I was going to pay until I realized they didn't do what I asked, but one of the employees made it right. I have never had any issues with anything at your dealership so I was surprised to say the least. People have bad days and I think it was just that.q

Our sales associate Ben was very professional and new exactly what we wanted. He is a great sales person. We would definitely recommend him any day. We did have a bad experience with someone in finance. It took Maddie almost 2 days to send our bank what was needed to get our deal funded. She made it really clear she wanted us to get financed with another company.and we ended up having to pay extra out of pocket because of her delay. The 5 starts are for Benjamin Camarero.

I scheduled an appointment for service online, which was pretty simple and convenient. My issues were for the Check Engine light that turned on, and for an ongoing issue of stealing and humming brakes on my Chevrolet 2500hd. Upon arrival, was greeted and escorted inside the service desk to gather information and a description of the issues I'm having. I explained the Check Engine light and then explained the squealing brakes. It was clear that the young man helping me was fairly new. Totally understandable. I explained to him that I had done research on the brake issue and discovered that here was a Technical Service Bulletin(TSB #20NA020) that would correct the brake issue. His response was that the tech would make that determination. Fair. The next day, I was called and notified that the truck was ready for pick up. When I got there, i immediately asked what was done to the truck. The same young man explained to me that the Check Engine is was self corrected and the brake dust was cleaned off the brake pads, which according to tech, caused the squealing. Once again, I explained to him that the pads needed to be replaced, according to the service bulletin. He excused himself to go get the truck. Another employee asked for my signatures on the receipts for the service. I argued about the service bulletin with him as well. This was his response: The tech said the pads were still good. Even if they change the pads, they may still squeal. They didn't have any pads in stock and would need to be ordered. AND finally, he didn't know much about diesels. I explained to him that if they continued to squeal, I would return. Well, i stepped out and my truck pulled into the carport. As the trick came to a stop, the annoying squeals were heard. At this point I was pretty furious. I told the young man that the issue needed to be resolved. He walked in for more answers and I followed. I was eventually told that a manager needed to be notified but he was no longer there. They told me they would call me back. The next morning I get a phone call from Gunn asking if I can take the truck in to get the brake pads changed. WOW. I managed to drop off the truck in time to have them complete the job the same day. Late afternoon, I get called notifying me the truck was ready. I went to pick up the truck and left satisfied with the work. However, when I got home, I looked for the wheel lock key. It was no where to be found. I called the service center and after a lot of back and forth, I was told that the tech was certain he put it in the glove box. I checked several times. Then, I was asked to go back the following day to get new wheel locks and key, but they would need to be ordered. One day passes, the I called to a status update. I'm told that they may have found my wheel lock key. I head over immediately and sure enough, it was mine. Although the issues were corrected, the process after making the appointment was such a headache and inconvenient. I chose to give this review 2 stars instead of 1 because I feel like although there were disagreements, the staff remained professional. This is by far my longest review lol.

This was a flawless transaction! Everything was lined up for our purchase, we were told exactly what was needed from us and what to expect during the transaction. There was ZERO pressure to buy or steer us to a different vehicle. The staff was friendly and accommodating and gave 5 Star service! If we are in the need to purchase another vehicle, We'd DEFINITELY drive back here from Houston just to receive this kind of service again!

Brought my daughter's 2020 Spark into the dealership last year, 10AUG21, for A/C issues. They said they couldn't find an issue. A/C has been in and out since then. She’s damaged bumper since then. Finally scheduled it to have the A/C looked at again. Now I'm being told they can't do any warranty work because of the bumper. If they would have fixed the issue the first time I wouldn’t have had to go back. Then they charged me $95 for a diagnostic not covered under warranty without letting me know.

John Bishop is great. He was very understanding with the unfortunate coolant malfunction I had after my car was serviced the day before. The whole crew cares, and do great work. Thank you for everything.

Great experience. Quick in and out, hassle-free purchase. We were lucky enough to find an almost new low mileage car for a great price.

Fantastic service! My husband and I had an excellent experience with Ben Camarero as our sales representative. I usually hate the whole buying a car experience, but Ben was so prepared, kind and not pushy. He listened and delivered. He had about four other customers as well as us, but he handled it very well, spending time with each of us. Applause 👏 to you sir, keep it up. Not only was Ben super nice, but Josh in finance was just as kind, friendly and listened. Overall a wonderful car buying experience and I will surely be back. Thank you, Ben and Josh! #2022equinox#lovemynewbaby

The service Dept is amazing from the time I drove up till I pick the truck up. They kept me posted on the vehicle.Cody and Jeff are first class advisers I could have had it any better . Thanks for the service. I will be back!

We all know that service at dealerships can be as enjoyable as an unplanned dentist visit but my experience at this dealership especially in the service department as been incredible. The team has been extremely professional, informative and timely. Major credit to Amber as she is an absolute pro when it comes to professional service while keeping it friendly and stress free. Super responsive and extremely helpful. Can’t say enough about her and she singlehandedly changed my perception of working with dealerships after a vehicle purchase for maintenance/services. Thank you, Amber and Gunn Chevy!! Update (next visit): Amber once again broke the mold for Service at dealerships. She is an absolute asset to the service team at Gunn!! Thanks, Amber!!!!

When i call to schedule my recall for the airbags i was told I would get a loaner vehicle, of course when I showed up at 7am they wouldn’t give me one. Then i was told it would be done by lunch so lunch comes and goes so i call around 1 and they said they are working on it, finally i call again at 3 and said 30 more minutes it will be done. So I finally got it back at 4 i check the cameras in my truck and they didn’t start working on it until 3:15. Basically they just lie about Everything and will be taking my truck somewhere else to make sure it was done correctly since they hurried to get it done

Our sales representative was honest and helpful. The new car inventory was low; however, we found what we were looking for and received terrific service.

Everyone was quick to get me taken care. Very kind, communication was awesome. Over all my experience was great. I was in and out within an hour which was amazing to me

We have been to this dealership twice to try and get parts or service on our suburban. We were told that they can't service vehicles older than 2010 because they can't get parts for them. How in the world can chevy not get their own parts? You can literally get them at any auto parts store and when we took our suburban to Firestone, they were able to get the parts in less than an hour. It concerns me a little that this dealership is not aware of this so I think I will stay away.

I had a recall on my truck they took me right in and got it back in the afternoon. We bought it from Ben in 2015 and couldn’t be happier with the truck. We pull an travel trailer around have made several trips to the east coast. No problems. 😊

The process to get my oil changed was simple and quick. The people I was in contact with, Amber and Aaron Rodriguez did a great job.

Excellent customer service. Great to work with. Steve Boswell was extremely professional and courteous. I will shop mith them again. I went to Gunn first then I shopped around and was unable to find any other dealership that was as professional and courteous and had exactly what I was looking for.

We bought our truck from here! Mike was super helpful and knowledgeable about Gun's products. Way better than ancira.

Awesome experience it was the first dealership we went to that day,we went in found a car I liked then found a truck we liked,came back home with 2 new vehicles,good experience with the guy helping us out his name was ben

I took my car in to get my oil changed…Jordan was extremely helpful and honest of which I’m very thankful…have been taking my car there since 2014 and would not go anywhere else.

Dropped my car, that I bought from the dealership, off for a repair on Wednesday. It is now next week Monday and they said they will work on it today. I’ve had to call at least 2 times to get updates on my vehicle. I’m feeling certain that had I not, it would still be waiting whatever fortune they had planned. I will update when I actually receive my vehicle in my possession.

It's been 5days since I contacted Gunn, and nothin yet. guess they don't want my business? Email from Ron telling me that Ben Camarero would NOTHIN..

My car had started malfunctioning on new year's eve and the dealership I bought the car at wouldn't do anything for me so I went to Gunn because it was the closest and John Bishop in the service department provided outstanding service for me with constant updates especially considering that it was a holiday and was able to get my car back to me after only 4, 2 of those days being days that weren't worked due to being a holiday and a Sunday. I would and will be recommending Gunn Chevy and getting help from John Bishop if you can

The simple pricing made this the most enjoyable experience I’ve ever had buying a car. Trent was so helpful answering all my questions and helping me set my phone up in the car. I will most definitely go back to Gunn.

The staff was actually nice, courteous, and professional. I opted for a coupon for an oil change and tire rotation for $54.99 I believe. I was charged $80+ With no explanation why it was so much more. Now, that coupon was for a 6 quart oil change. I don’t know how much the Silverado 5.3 actually takes but no one explained that to me. No one told me about the air filter, fluid check etc. just simply a “ ok sir your truck is ready”. I didn’t even get the next oil change sticker with date or mileage of next service date. My appointment was at 2 pm and I dropped my truck off at 1. I stayed around for a bit to see if it would be serviced perhaps earlier and it actually did get serviced very quickly. But, no communication as to how fast it would be done. So I got the call that it was done as we pulled in the driveway being that my wife picked me up. That’s not that big of a deal but there’s no communication at all. The people that I talked to at drop off, and the lady I got my keys and final paperwork from were SUPER nice and courteous and professional. It’s not the amount that I had to pay that is the issue, it’s that no one explained to me why it was more than the coupon I opted for. I do understand that my truck may have needed more quarts of oil but not one person went over that with me.

The customer service was good, the speed of service was great but the cleanliness was a 1 star. My dashboard had dirty hand prints all around the area where they replaced the recalled airbag. If they took a little more pride in their work and return a clean product then they would get and deserve a 5 Star review. V/r RB

Upon arriving I was greeted promptly by one of the staff members, he was friendly and professional. I believe his name was Mike. I was told there would be a wait as they had quite a few vehicles ahead of mine. I appreciated the honesty. I was updated on the status of my vehicle periodically. He also informed me of other services that were recommended. I appreciated that as well because I live about 45 minutes away from the dealership and can make it inconvenient to make several trips. My overall experience was great! And that is the reason I keep coming back to Gunn Chevrolet.

Paul’s customer service is amazing. I recently purchased a GMC Sierra pre owned and I didn’t know if it still had factory warranty. He took time and broke it down for me, and explained the warranty the truck had. He immediately scheduled me for service. My truck was repaired within an hour. I will continue to visit and do business with Gunn Auto Dealership.

Paul services our vehicle and it was smooth and fast service. Dropped it off in the morning for a diagnostic and they had it fixed by 3 for pick up. Would definitely recommend

We always use Gunn as part of our truck svr. Rick and the team are always been supportive

my spouse was so impressed with the treatment the dealership she and her car recived. i m the the one who usually do these duties but i was in hospital for over a week. she took the traverse and was very impressed how they took the car and it came back with oil change. outstanding treatment...loyal chevy owner

Had my truck for a year now. I absolutely love it and the service I get from Gunn. I hated dealerships, but these guys are different. I’ve been out of state, had a minor issue and the service dept helped me out over the phone. I’ll be back when I need another vehicle.

Had a great Truck buying experience at Gunn Chevrolet!!! The entire staff was extremely courteous and helpful during the process. It was the least amount of time I have spent in a dealership, which in turn lowered my stress level and made buying this truck very easy! Extremely satisfied with Gunn Chevrolet and will be making all of vehicle purchases there in the future! Definitely lived up to their “Real Simple” pricing!!!

I pulled into Gunn Chevrolet and my dream truck was sitting in the front on the curb. Sal came up to my husband and I and introduced himself. He was friendly and efficient. We took a test drive and decided this was the one. He had the side steps installed while we were waiting for finance. It did take a little longer due to it being the last Saturday of the year, but I was extremely pleased with Sal and Zach in finance. I would definitely go back. I love the One Simple Price. They gave us a good deal on our trade, so no haggling and experiencing that frustration! I love my new truck!

We were so excited when Ben in the sales department got in touch with us to let us know that a suburban which fit our family‘s needs and budget perfectly had just arrived! With such low inventory we had been looking for a couple weeks and were told that what we wanted was near impossible to find. We were there within the hour and completed a test drive. Daniel, who also assisted us through the whole process was wonderful. He answered all of our questions, showed us all around the new vehicle and made us feel so welcome! We have been showing our brand new beautiful suburban to all of our neighbors and encouraging them to visit Gunn Chevrolet for their next vehicle upgrade! When a couple tiny defects were discovered on the vehicle they immediately sprang into action ordering parts and paint. Michael Brown in the service department is great. He listened to all of my concerns and was able to address every single one. I feel confident that we bought at the right place!

My service advisor Jordan Batson took real good care of my vehicle and all of its service needs. Just wish that there wash rack was available to clean my vehicle afterwards.

Worse service I have ever experienced from a service dept. Made an appointment for 3:00 pm to have my Tahoe’s first time service. I got there early at 2:30. I noticed other vehicles getting taken on back except for mine— but hey I was early and maybe they had an appointment ahead of me—an hour later my Tahoe is still waiting to be taken back— I asked others in the wait area if they too had made an appointment no one had and ever though they came in after me they still got their service done before me. So it does no good to make an appoint apparently. Finally at 4:45 I get my suv back. I will not be going back to Gunn Chevy for any reason. Did I mention they left trash and car parts in my suv?? Smh I will advise everyone to NOT go here. Worse service ever

Cody Nuckols has been fantastic. Cody follows up and keep me up to date. Cody had big shoes to fill with Jeff Busby moving up, but is off to a great start.

Customer service was first class. My car salesman was very professional, and made sure the whole process went smoothly.

I don't understand the $40 increase for an oil change. Also, for the services that were recommended, the price was similar to a package that includes a car wash, yet my car wasn't washed.

I do not recommend this dealership to no one. I took my truck here for service two years ago for rodents eating some wires. After paying $1500 out of my pocket I did some searching and found out chevy uses oil based parts on their vehicles. I called Chevrolet and still didn't want to reimburse me after what I had found out on the parts. Anyways I dont drive the truck much and it still acted up. I took it back to Gunn and said it was good to go and they didn't find anything wrong with it. So I took it to ValMark in New Braunfels and their tech found that Gunn had used the wrong wiring harness and connectors. The connectors weren't even crimped correct. ValMark charged me a diagnostic fee and paperwork to show Gunn. I went back to Gunn and the Service guy even told me the Manager that had my truck worked on was no longer working their and he would see what he can do! I gave him the paperwork and I said I would like to get reimburse on my diagnostic charge at ValMark and I guess that went in one ear and out the other. So a couple days later I got a call and my truck was ready to be picked up. The Manager didnt even mention about the reimbursement and gave me the keys and walked away without saying a word. They didn't even have the time to wash or vacuum the vehicle like ValMark does. Shotty Work! I don't recommend this place to no one. Go on your own risk.

Excellent experience. Highly recommend buying you next vehicle through Gunn Chevrolet. Alex and his team were very helpful

My car was fixed in a timely manner, the young man who took care of me was very professional, however they always wash my car and Vacuumed it. This time they didn’t even put the paper on the floorboards to keep my carpets clean. My son brought me to pick up my car while we were waiting there was a Vietnam veteran who needed his car serviced and washed and detailed. Overhearing the conversation the dealership re fused to do this for the gentleman because he had a handicap ramp on the back of his vehicle. My son offered to take it off because it was just a matter of taking one pin out and he would wait until the car was done and put the ramp back on himself so the gentleman could get his car done, The dealership refused I found this offensive

This was my second experience with Mr. Vincent Gray, I would highly recommend him to anyone looking for a new car. He made the buying experience painless.

The sales team at Gunn is phenomenal. The team was professional, transparent and took the stress out of the car buying process. Thank you!

Wait of 1.5 hours for a scheduled appointment for oil change and tire rotation is a bit excessive. Discovered a gouge and reddish paint on the left front bumper shortly after leaving that wasn’t there when I arrived. Paint package protection purchased when I bought the vehicle so will be back to get that fixed.

The service was friendly and was very quick. They answered any questions I had and made sure my car was taken care of.

Vincent Gray was very knowledgeable and helped us every step of the way. We are very pleased with our purchase.

Mike in service dept. was very helpful and knowledgeable when I inquired about other issues for future service. From my phone call up to completion everyone was very courteous and professional.

Jake was awesome. Truly such an easy process. Will continue to purchase future vehicles here!

Bought my first truck here, but she was stolen from me a little over a little over a year after I bought her. I'll be back to buy another truck from Gunn Chevy very soon.

Looking at the Gunn Chevy web site, I saw a used car I had to get. The only problem was getting there! I had no car being that I made a recent move from NY, and wouldn't you know it, I recieved a call from Katrisha, a sales rep, who came and picked me up. From explaining the features on the car to her attitude and patience with me thou the intial paperwork was superb. I flew thru the finance process with Richard, the finance manager, who explained everything I had questions about. These two individuals made the car buying experience a joy. Thank you!!!!

Bought a couple of cars through the used side. Some issues with cars that are not their brand, but through communication we did work it out. Very happy customer and would consider re returning.

Ben was excellent to work with. Seamless process and got us into our new truck.

Great customer service. Got my vehicle fast. Process was a breeze! Thank you again!!!

Great service and great people. They take care of you and help to get you in and out quick. The waiting area was thoroughly stocked with teas, water, and other beverages. I got there around 7am and was out little after 8. While that seem like an hour long, rest assured it went by fast. Also the parts department doesn’t open until 8am so that was most of the wait. Service was just an oil change for my Corvette so it was quick and clean. Interior and exterior came back clean with no finger prints or oil drips under the hood like you’d sometimes get at them quick lube places. Highly recommend Gunn Chevrolet for your automotive service needs. Same for parts as they are highly competitive with oem parts. You can’t go wrong with these guys. My service advisor was Michael Juarez and he was very courteous and knowledgeable and careful with my car and insured the work would get done as quickly as possible and kept me informed as I was waiting in the waiting area. Thanks Gunn Chevrolet for a memorable and honest experience. I will be coming back for my service needs.

Had my oil change Gunn Chevrolet in Selma TX they have Great customer service. I was told it would take an hour it took less.

Finally got the title to the vehicle we purchased 3.5 years ago from Gunn. Not a fan of this dealership. Certainly wouldn’t recommend, but I’m not going to waste further time by elaborating. If they can’t get the title work done correctly, there’s no telling what else they’re inept at doing.

Excellent service by personnels and mechanics at the service department and also the driver. Inspire of the busy holiday schedule they were able to check, diagnose and did the necessary repairs for my vehicle.

Salesman Ben did an excellent job in informing when vehicle was received and helped me out to his fullest ability to make deal happen I would recommend Gunn and Ben to everyone.

Our salesperson, Alex, provided us with the best car-buying experience my wife and I have ever had. We purchased a vehicle while we were overseas and the process could not have been smoother and less stress-free. Not once did we feel any pressure from Alex to buy the car nor any pressure to buy any unnecessary add-ons. Although the fixed-price policy took a lot of car-buying anxiety out of the process, Alex was the consummate professional and always had a great sense of humor. I would most definitely purchase a car from him in the future.

After providing me written documents indicating all the wonderful checking that was done on this 2017, the torque converter was bad and I returned it to your shop the day after I bought it. If I could tell there was a problem while driving at highway speeds why could not your service department. Sad for your special level of incompetence.

I had a Phenomenal experience at Gunn Chevy. Car buying can be a long daunting process and this dealership made it feel easy and completely worth the wait. I never once felt pressured to purchase and I visited 3 times before I actually bought. When I was finally ready to buy, Ben, Daniel and Mattie were extremely thoughtful and took care of me in more ways than I could’ve expected. If I could buy all of my future vehicles from that team, I would. I love my new traverse and I’m completely satisfied with the process, the service, my new Traverse and the experience in its entirety!

i was able to check in with cody very easily. it was nice to be able to run errands and have them call me when my truck was ready. everyone was so nice. i do wish the wait was shorter than 2 hours. i know to expect it now so i plan ahead

It has been very bad lately, but this last time was the worst. I brought the SUV in, because the battery was dead. I received a call about and hour later that the battery was fine and that one of the cables was loose. Then they told me I needed to do all of this services that will cost me over 600 dlls, I told them to go ahead and take care of the services that were needed? About 2 hours later they have finished the job? and told me that I can go by and pick up my SUV. I went the next day to pick up my truck only to find out that the battery was dead. They couldn’t find my SUV, so I have to walk the lot with the guy that was supposed to bring me the car. When I found my SUV, about 30 minutes later, the battery was dead. I complain to the person in charge and they kept the SUV over the weekend, they still have it. I took my car there for something that was not address, but then charge me all of this money for things they said was needed? I wonder if they even did all the stuff they charge me for, since the main reason that I took my SUV in was not address. But what bothers me the most is the lack of respect for my time. I had to drive on Saturday to go pick up my wife SUV and come back empty handed. I will find another dealership moving forward. I bought my SUV there and have taking it there all of this years, but if my business is not appreciated, I will take my money somewhere else.

The sales associate Greg made it fun and smooth for us to make the purchase. From the sales floor to the finance, the whole team were very helpful, nice and fun. Thank you.

After having terrible experiences with other dealerships play games rather than sell cars, we spoke with Ray at Gunn and he understood what we wanted. We went to the dealership and were in and out within an hour. This was the perfect experience for us! We definitely will be coming back in the future! Ray went through every feature of the car and left no question unanswered.

I recently purchased a preowned 2020 Ford Raptor from Gunn Chevrolet and had a very pleasant/different buying experience. Having never purchased a vehicle from Gunn prior to this purchase I was not familiar with their one price no haggle policy. The overall experience was hassle free. Thank you to Albert and Mike at Gunn Chevrolet for their no pressure, no gimmicks honest sales approach. The only knock I have on this purchase experience and I admit it’s picky but when I left the dealership I noticed that the truck only had a half tank of gas. I did not contact them to bring that to their attention due to the ice and snow storm we had last week. I’m sure if I did they would’ve addressed the issue. Overall a very pleasant buying experience!! Highly recommended as a dealership you should look at for your next vehicle. Thanks Gunn!

I was told repairs would be over $5,000 and was billed $200 to diagnose it. Took it elsewhere and repairs were $1,400 with $100 diagnostic fee going towards bill. You tell me if you did a good job.

I bought my Traverse in New Braunfels but never planned on making the trip out there for the service work. The staff was very friendly and knowledgeable. When I returned to pick up my vehicle I didn't know where to check out at, and an employee was very courteous and walked me to the check out area. I'm glad I decided to give Gunn a chance and look forward to having my vehicle serviced here again.

I took my truck for an oil and filters change , they did a therough checked and it needed a few other things which they took care of fixing. The customer rep who helped me was very prompt and professional eventhough I use another dealer for maintenace , however my other dealer takes the time to return my vehicle washed and impecably clean thus the 3 stars