Guild Mortgage - Shayla Gifford Kietzke Ln, Reno

My home refinancing with Shayla’s team was a great experience. The whole process was a first class experience with great follow up and all my questions were answered. I’m so pleased with my lower rate and everything turned out perfect ! I highly recommend her team and appreciate the great customer service and professionalism .

Shayla Gifford's team at Guild Mortgage is exceptional! All the people on her team are very friendly and extremely knowledgeable! If you are looking for the best lender in town, then congratulations, your search is over! Shayla Gifford and her team of honest, hard-working mortgage professionals at Guild will not only meet, but exceed all your expectations!

Shayla seems like she doesn't have enough time for old fashioned customer service, had a easier time with Timothy at Chase.

We have bought and sold many homes, and working with Shayla and her team has been THE BEST homebuying experience we have ever had. From start to finish we have been so impressed by the organization, communication, and total professionalism! We were informed every step of the way and heard from them every week. This team knows what they are doing and the process was seamless. We will recommend Shayla to everyone we know looking to buy or refinance. 5 star service!!! Thank you Shayla, Lynne, Kris and Jessica we cannot express how thankful we are that you were on our team!

Poor experience doing an out of state investment property purchase in 2018, lack of communication and poor follow up. Inquired about refinancing rates in 2019, person was too eager, gave me the wrong rates and did a hard pull on my credit. Shayla said she would write a letter to get it removed, I checked last month and it's still there. Bad news, will do Costco finance next time.