Guaranteed Rate S Front St, New Bern

We used Guaranteed Rate to finance our first home. After a year, and after they sold our mortgage to another company (who has been wonderful), we found out that Guaranteed Rate made a mistake on our initial escrow projection (meaning we were underpaying all year), causing our monthly mortgage payments to increase drastically by nearly $200. When put in touch with Chris Pinner in Loan Services, our phone calls, voicemails, and emails were all ignored. I had to call our local branch on more than one occasion to ask them to get someone to contact us. And in the end, Chris never replied to any of our inquiries after promising to get back with us within a certain time frame. When someone did finally call us back, I was told that a $200 increase really isn't that much, and we shouldn't be surprised if our payments fluctuate by that much on the regular. I understand that $200 may not be a lot to some people, but to us, it is a big blow. I'm so disappointed in our first mortgage experience and would NEVER recommend Guaranteed Rate to anyone trying to finance a home.