Greg May Hyundai Tx-340 Loop, Waco

Our salesman Clayton White was the easiest to work with and very communicative. My wife and I came in from Austin to Waco, and we do not regret the decision. The entire dealership staff was very sweet to our child, quarters for snacks and drinks, and included her in the process to make her feel included. Clayon was very accommodating, and he was very late and stayed over. Best dealership experience by far. Very satisfied. Will return.

We have been to multiple dealerships within the past few weeks and none can touch service that Greg May Hyundai gave us. Our sales rep, Jacob, was hands down the best. He knew every feature and explained everything in detail. He was very patient and helpful in this big decision. I will be looking for him when we purchase our next vehicle. Management and finance were outstanding as well.

I found the new car I wanted on cars.com. I called and spoke to Clayton in sales and he was very helpful. I also spoke to Ramsey regarding the price. Both were very friendly, responsive, and eager to work with me on getting the price/payments where I needed them. Thomas in finance was beyond patient and helpful in explaining the warranty options and pricing. I drove down from Fort Worth and this was seriously THE BEST car buying experience I have ever had. I will totally be referring Greg May Hyundai to all of my family friends. It was worth the trip!

Always have a great experience every time I get my car serviced. The techs always explain everything in detail before it’s done, are really nice and professional. Even talked to the tech that did my service. He answered all my questions and gave me his card in case I have any troubles. I have bought 2 Hyundais from this dealership and from the same representative. Kudos to you Mr Justin. Satisfied and worry free!!

I took my car in for an oil consumption test. It had to go through 3 oil checks to see if they needed to go further with what is going on with my car. For those oil checks I took my car back every 1000 miles for the service department to check my oil levels. Each time I was there Dylan, my service writer, always went above and beyond to provide excellent customer service. As a matter of fact, Dylan managed to get me out from under a quite hefty fee that was being charged by Hyundai. Greg May needs to be proud to have an employee like Dylan

My car shopping experience has been a nightmare until I met Jacob and Clayton… these guys made my vehicle purchase absolutely seamless. They made us feel very comfortable and not like i was about to be scammed. I have not met a salesman that has had the amount of knowledge that Jacob had. They guy explained the car in detail as if he put it together himself. I can’t thank you all enough

Paul Malvaez is great to work with I highly recommend him! He was helpful, patient and friendly. We had a great experience which is usually hard to say when buying a car. Everyone there was friendly and made the place feel very welcoming. We will definitely be going back!

DO NOT BUY FROM THIS LOCATION! Absolute WORST management here. The General Manager, Chavez is the laziest and most unprofessional being I have ever met and the service manager, Bill Knight does he even really exist? Funny how car dealerships will take all your money and then not even honor the simplest of warranties. Trust me folks if you buy from here you'll end up making a formal complaint to corporate due to lack of follow through by management. Save your time, money and energy.

Friendly, courteous and beyond reproach in all areas of my vehicle purchasing transactiontion. Beyond reproach interactions with the parties involved in my purchase of my SUV. From Clayton, Ramsey, Thomas and the helpful porter, it was the best service that can be expected. The service center was most receptive to my operational questions, in particular Dillon and Bill Knight. Overall, I was highly impressed with my experience in all areas and love my new vehicle which was purchased at, in my opinion, an excellent price. Keep up the good work!

They made me feel like an honored guest instead of another customer. During the check in process I was given detailed reasons for each service need. And they kept me informed of the progress of the work on my car.

I was only bringing in my older vehicle in for service. Thought we would check out newer vehicles. No stress, no pushiness, we were told if we had questions to let them know. It was the nicest car buying experience that I have ever had.

Great service team! Took our Hyundai in for its first service, and two recalls. All was done within 5 hours. They even stayed 15 minutes extra after closing time waiting on us.

The sales team that we worked with was awesome and answered all the questions we had. A much more friendly environment and friendly staff then the Hyundai in Killeen. I will take the one hour drive for great customer service then drive fifteen minutes for really horrible service. ⭐️⭐️⭐️⭐️⭐️

BILL, PAUL, MARY were very helpful with arranging my appointment and following up with me often while i waited for my car to be serviced. also, offered items to consider for future care of my car.

I’ve had two great experiences at Greg May Hyaundai with both of my vehicles. My car salesman Clayton is awesome & always has a great attitude. He’s very friendly & always helpful!

horrible company. i left 1 review the other day they already deleted it don't bother goin; they will just lie to you and try to steal your money. i have also been waiting on a manager to call me back for over a week. this was so absurd I'm refinancing my car w/ someone else even cause i refuse to give yall any extra $ if i don't have to. just go elsewhere for service !!! all you will get here is a headache, dishonesty and EXTRA MILES ON YOUR CAR AND CIGARETTE ASHES IN YOUR BACK SEAT. trust me. esp if you're a woman that wears scrubs; they see that and try to take FULL ADVANTAGE. and i've taken a photo of this one to add to my next if its deleted again :)

Good experience at this dealership. Paul was a great salesman, and I feel finance did a fantastic job getting us the best rate.

Me n my family really loved your atmosphere,it was really a professional experience and our salesman MR ETHAN was awesome and the finance guy was AWESOME as well, we will really recommend everyone to go experience your atmosphere!

Thank you for the amazing service on the 2020 sonata followed by Justin and the whole team making 2 amazing deals so I could surprise my husband with a new car and my daughter could upgrade. Misti

Excellent service very professional staff when I do get ready to find a new auto I will be looking towards yalls product lines as well

Clayton White and the Team at Greg May Honda created a flawless purchase process for me in buying my new Elantra. They were transparent in pricing and the challenges with the supply chain. Even when I asked for options in buying a used car or leasing, while they could have cleared out some inventory, they waited to make the right sale to fit my needs. Clayton is high responsive and timely. The finance department was friendly and moved quickly as well. They even offered to deliver my vehicle. I urge everyone to explore your options here.

Clayton is the best salesman I ever experienced!he provided very professional and extremely friendly service!!! It was our second car purchase at this dealership and mainly because of Clayton who is always there for you! Thank you and definitely will see you again on our next car purchase!!!

I had a great sales experience with Greg May Hyundai. Thank you SO much to Justin Owens to making this one of the very best car shopping experiences! If you're in the market for a new vehicle stop by and be sure to ask for Justin!

Justin Owens is the best! Takes the time to make sure you are happy and really understand the features of the car you buy. Understands your specific needs and is able to help find the perfect car for YOU and YOUR family. The finance team is also quite helpful. They will do whatever is in their power to get your payment where you need it. Great place to visit! I highly suggest asking for Justin!!!!!

I have always what makes a great dealership is the sales of a vehicle but it is how your service department treats patrons. Well Tommy Clark and his service team as well as Michael Burke and his parts crew are proving Greg May's service is a step above. My family and I had a flat and called AAA to change it. This is when we found out our new Palisade had locks on the tires and dealership we purchased from failed to give me a key. I called GM and spoke to Mr. Clark for assistance. He said they close at 6 and if I could get the car there before 6 they would try to help me. My family and I pulled up a 5:58. They stayed after hours and made sure my family was helped. What they didn't know was I was recovering from a transplant so I couldn't physically change the the tire. Without their help we couldn't have made it back to North Texas. That's the difference between customer service and "Quality" customer care! Thanks Mr. Clark and the Greg May Team!!

I had my oil changed on August 18, 2021--5 star experience. Best experience I've had at Greg May Hyundai and I've been going there for years. Fast turnaround, they checked up on me to let me know where my car was at in the process & queue, etc. I like the changes y'all have implemented. The Staff were friendlier than ever before! Keep up the good work!

Friendly and courteous from arrival to vehicle return. Keeps customers well informed of the status of their car and estimated time of work being completed. Will recommend dealer services at Grey May Hyundai!

The service rep and mechanic were very professional and helpful to explain the repair work and also show me how to change the interior cabin air filter.

They went above and beyond the call . They made me feel like royalty. I love my new car. Thankful for their service. GOD Bless them and they families

I have a few concerns and called left a message but have not received any calls back. I do really like my vehicle. If they would just call me and address my concerns I would have rated higher.

From the best prices to the best people Greg May Hyundai was all around a great place to buy a car. I highly recommend them for you car needs.

I had a similar issue as others. Took car in for a repair. They "diagnosed" the issue and it took 4 weeks for the parts to come in. Another week and a half for the repair. After completing the repair they called to say they misdiagnosed the issue but were still going to charge me for everything including work i refused. It was 1400 total and a 5 week wait for a vehicle that isnt driveable. The icing on the cake was the sales manager calling to ask if i wanted to buy my new vehicle from them. Practical tips. Get everything from the service department in writing via email. They go through service managers like water and you'll want written record of everything they tell you. Once they tell you the cost of your repair go to the shop and get a printoff from them showing the cost of parts and labor before agreeing to the work. I did this and was able to successfully dispute 400 worth of charges since i had the original cost of repair from them. Finally consider not buying a vehicle from them. If the service department is poor your vehicle will ultimately pay the cost. Ive seen at least 5 service managers go through here in the past 3 years. It used to be a trustworthy department. Not any more. Im looking forward to moving on and buying a vehicle from another manufacturer.

I inquired about a vehicle. They called back playing dumb trying to down-trim me. Said they'll look into the one I'm interested in but never called back.

Today we visited Greg May Hyundai in Waco to look at their cars. We were met by Clayton White. For at least 90 minutes he patiently answered our questions. Eventually he gave us a little tour of South Waco to demonstrate its handling on the highway. Furthermore, Clayton took time to show us the many features of the automobile. Clayton was thorough, informative, and professional. For those reasons, I believe we will return to strike a deal. Clayton white is a 5 star sales representative for Greg May Hyundai.

Best experience I have ever had buying a car. I am a repeat customer of Greg May and will continue to do so, as needed. I have always been very pleased working with Justin Owens. He's always been very attentive to what I needed and followed through. Excellent rating.

This was my first oil change at Greg May Hyundai and I was 100% pleased. I called just before 8am and they didn’t have space but did everything to get me in before my trip the next day. When I got there, Mary greeted me and took care of me. They were a little behind and she said that she had me and would get me in quick. With full bays in the garage, she got me out in 37 minutes. Mary went above and beyond for me to make sure I got home on time. But it wasn’t just her. 3 other service employees engaged with me about my car. They were asking questions about my car and about my life in my car. I travel a lot in my car for my job and it felt authentic and honest. Very pleased! This is my 5th car from Greg May between the Honda dealership and the the Hyundai dealership, and this experiences reminded me of my old Greg May Honda days about 10 years ago. It’s nice that the customer experience seems to be the Greg May brands focus again.

Kirsten and Justin were incredible at assisting me in my first new car purchase. They were knowledgeable, friendly, and made sure I left with exactly what I was searching for at the right price! The finance team was great at explaining the details of my financing and answered all my questions thoroughly. The customer service at Greg May Hyundai is unbeatable.

I normally feel stressed purchasing a vehicle but I actually had a different experience at Greg May. Ramsey the General Manager was very kind and informative during my visit and had complete knowledge of his dealership! Clayton the Sales Associate really helped me with getting the best deal on my vehicle and really helped me to understand my purchasing documents. I drove from Dallas to Waco for their service and it was superb! I’d highly recommend them for everything’s

I am thoroughly impressed with my experience here today! Came in for an oil change, had several different employees come up to me at various times to give me an update on the time remaining on service, and got my car back and noticed they did a full wash of my car! The customer service here in unmatched. I’ve never had a dealership wash my car as a complimentary action. 5/5 stars!

I can not begin to Express my Gratitude to Clayton White and the entire team at Greg May Hyundai. I am without a doubt completely satisfied. Clayton really seemed to connect with us on a personal level, and made this experience easy and happy. Never once did I feel like just a sale. Never felt pressured or pushed into anything. Clayton White is an absolutely exceptional salesman. I highly recommend doing business here, and from now on will continue to. Thank you all for helping to make this Christmas amazing for us.. Huge thank you to Clayton White.

Ramsey Ruiz and Thomas Gentz on the management side were amazing! And my salesman, Justin Owens was phenomenal and made the process seamless! He was very knowledgeable on the car I purchased. The time from entering the building to the time I drove off the lot with my 2022 Calligraphy Palisade was less than 2 hours! Highly recommend!

Nice helpful people and quality work. Partially my fault for not scheduling a wait for my car rather than dropping off. Was quoted 20-30 minutes for an oil change and tire rotation but warned when I arrived it might be an hour. It wound up taking an hour and 45 minutes which caused me to overstay my lunch hour. Once again not totally their fault but if i had known it would be that long I would have rescheduled it for another day.

I am impressed with the courtesy and professionalism that Waco Hyundai service department constantly demonstrates, especially Dylan. I was able to schedule my appt. with ease, the maintenance was performed timely, and I was thoroughly satisfied with the customer service I received. Keep up the excellent work team!!!

My car has been acting up. I called the warranty people and kept going back and forth. So I called Greg May Hyundai and spoke to Director Of Fixed Operations Bill Knight and explained to him what was going on. He is the best and he calmed me down and said we will take of your car and make sure anything will be okay and he dried my tears. Then he had Paul Myrick service my car and I advise I him I need my car by 4 30 2022 because I had ton go out of town. He called me and made it happened. I was so pleased with service and my car was in there only for a week and they pulled strings to make it happened. We will keep coming back and they are the best.Thats what I called great customer service.

Had my vehicle serviced while in town for an oil change. I'm from out of state so I just chose a Hyundai in the area. I made it home and found a few rags and 14mm wrench left under my hood. I checked my oil and it still looked black and wasn't completely at the fill mark. I called and spoke with someone who claimed to be general manager named "Matt" who basically called me a liar and hung up in my face. I will be sure to stop by and have a conversation with this guy when I'm back in the area. Anyways took to Hallmark Hyundai here at home and they confirmed the oil had not been changed it free of charge since I still had my reciept

I purchased my vehicle through this dealership and have had the WORST service experience of my life! I'm 58! My vehicle is still under warranty and my front windshield washer fluid was leaking. I've tried 4 times to have it repaired. No part ordered, wrong part, etc, etc. I've even spoken to Bill Service Manager. I called again to say it still wasn't working, oh we have an appointment available in 9 days.

This is the 2 car i bought from them. First one was a great experience 6 years ago but they have went way down. Didnt have my car 2 weeks the AC messed up. When i got the car i kept telling them the 2 front tires are bad and they kept telling me no they passed safety inspection. Well havent had my car 2 months yet and the front tires are showing the wires because they are bad like I said 4 times so if this passed safety inspection im very worried about thier so called safety inspection. My paper plates go out in 2 days still have not received my licenses plate i have called 3 times they cant find it or tell me whats going on. Most horrible experience buying a car. Will never buy from them again.

After struggling to schedule a routine service appointment in Austin due to overwhelming Hyundai demand, I am grateful to have found the outstanding pros at Greg May! Not only was I able to schedule an online appointment without any delays but, once there, they went above and beyond with delish coffee and candy in the calm and quiet waiting room! Also, they were able to replace and make like showroom the hood ornament that I had bought and “Macgyvered” from Ebay using a diabetic meter which (by itself) was a !@&$! miracle!!! From now on, I will plan to make this journey without hesitation so please plan to build a bigger facility to meet the future demand from across the state! Thanks, y’all, and keep up the phenomenal work!!!

Top notch from start to finish. Highly recommend Greg May Hyundai! Ask for Paul!! Excellent employees every step of the way!!! Love my new ride!

Honest and fair. Respected my time and decision. Willing to work with me to make a deal happen. This is our second purchase from here. Any future purchases will start with this dealership. Shout out to Jacob for working with me through my indecision.

Got myself a Santa Fe from this place and once Kirsten took over the process was amazing and stream lined, if y'all try and get a vehicle from here, I recommend going with her or Justin, both are phenomenal people

I just moved to Waco for a new job, so when my car broke down a few days ago, I didn't know what to do. I applied online and made an appointment with Justin. He made this stressful situation a fun and smooth experience and was able to find me the vehicle that met all my wants/needs I didn't even know I had. Ramsey was also super friendly and helped to put my mind at ease as we went through the process. I drove my beautiful 2019 Hyundai Santa Fe home today with no stress and no regrets!! Thanks guys, for everything! I'll definitely be going back and sending friends and family your way!

My oil was changed, the service team did a thorough inspection on the under side of my Accent, when they were done they even did a courtesy wash! Thank You Greg May Hyundai!

I bought a 2016 Hyundai from them. 9 days after I bought it the check engine light came on and the struts on the rear hatch failed. The premium warranty doesn't cover nothing. And they don't stand behind their product. Might as well go to a tote the note lot.

I have had nothing but wonderful experiences with Greg May. In fact I don’t take my cat anywhere else but Greg May. The associates there are all professional but personable. The shuttle I had this morning was very nice. I believe the driver’s name is Anthony. He was so friendly and enjoyable. Thank you for your great service. The service at Greg has always been exceptional to me. In fact, Greg May is the only place I take my car to get serviced. The staff is very friendly and helpful.

In response to the person who replied to my review, you are a liar pure and simple. My car does not have over 200,000 miles on it. I do not need luck in the future; I found a reputable person who fixed what was wrong for 1/3 of what you were going to fix that wasn't wrong. You obviously have no idea who I am and this is the pathetic b.s. you have come up with. People, DO NOT GO TO THIS STORE. Read the company's responses to legitimate complaints and you will learn all you need to know about them. Do not trust that they have a good rating. Ratings can be rigged so search for the other 1 star reviews. I can't give them zero stars but that is what they earned. The dealership has the worst service I have ever encountered and I am pretty old. Greg May Hyundai promises to get your car done and then do nothing. I spent 5 weeks waiting for them to fix my problem. They had the car the whole time. They finally got back to me saying it would cost over $3,000 to fix it. I got a second opinion from a reputable shop and they fixed the problem for under $1,000. Greg May Hyundai misdiagnosed the problem and would have charged me to NOT fix the problem. I have to go out of the county to get my two Hyundai Sonatas serviced for recalls. I am not alone. One person I know was lied to about the used car they bought having a spare tire. He should have checked but he shouldn't have HAD to check. A customer came in while I was there and she had spent over a month trying to get her "free" oil change for buying a new car but couldn't get it scheduled. You have to go to Hyundai for oil changes on new cars because of the special tool they require. Another person went in with their car and was told they did the recall work. He knew enough about cars to know they never touched that aspect of the car but still billed Hyundai for the work. I have loved my car but will never buy any vehicle related to Greg May (Honda, Hyundai, etc.) If you buy from them, you WILL have problems. You have been warned.

I took my car in for service and the service department was wonderful! Liz assisted me and her co-workers were very cordial. They took me back home and picked me up when car was fixed. Great bunch and when I'm ready to buy my next car, I will buy from them.

I would travel 1,000 miles and pay more money just to NOT buy a car from these people. Save yourself grief and go anywhere else. These people are rude ans wouldn't even let me look inside a car without showing proof of being able to afford the car. Which I had cash in hand ready to buy that day. Sad for them they missed a sale which are hard to come by these days. I'm happy I went somewhere else to buy where I will be treated with respect and dignity when spending my money. Edit: Regarding the response to my review. The dealership is covering for themselves. They told me the car was for sale and I told them I was interested in purchasing which I was. Good luck to this dealership that lies to cover bad reviews.

Ask for Paul. He helped me buy my awesome 2022 Santa Cruz. He is a great salesperson. Super helpful, personable, and I didn't feel any pressure. He made the process a whole lot easier than I was expecting.

Bought my 2021 Hyundai Venue from Clayton. He was able to help me find a good deal that met all the criteria I was looking for. While discussing the features, he showed me an app called SharePoint GPS that allows you to track your vehicles location at any given time. Fast forward not even a month later after my purchase and my car was stolen. Fortunately, due to the app that Greg May Hyundai includes in most if not all vehicles sold, I was able to retrieve my car in less than 4 hours from when it was reported stolen. Thank y'all for helping me find a new vehicle, setting me up with the app, as well as following up once they heard the news to make sure I was doing fine.

Just save yourself the trouble. Poor communication, dishonest sales staff, terrible service. I don't have the characters to write out the full story but they sold us a vehicle that was completely road unsafe and lied about it for months, leading to me in a dead car rolling down a hill, before finally agreeing to service the car at all. After 7, yes, SEVEN, weeks of minimal communication with 3 working adults trying to share 2 cars (because they had nothing to loan us), they could do nothing but buy the car back and offer us a different one. However, we have no interest in any of their vehicles and do not have confidence that we would be able to buy anything of quality from this dealer. This is the most disappointing customer service experience that me and my family have ever experienced. Buy a car elsewhere.

I recently bought a 2021 Ioniq from this dealership, and I love the car!! The dealership however has not lived up to its promises. I discovered a few weeks after the purchase that the there was no tire mobility kit. I spoke with Justin who said he get back with me. He did, but his attitude along with the GM was that I was lying and once was there. I tried calling back several times but no response. I will never use these guys again for service or sales. Very bad way to treat customers. I ended buying a spare from eBay at a fraction of the cost they quoted. It was a brand new car! Shows how little you even looked into it!

My overall experience was OK but, after the sale has not been satisfactory. My sales person, Justin Owens, has not kept his word and has not replied to three emails I have sent him. I guess he could care less about repeat business. Making the initial sale appears to be his only concern. Even after bringing in a friend, who bought a car, I can't get a reply to my emails. This is NOT at all professional, much less courteous of the man. I'm not sure if I would recommend Greg May to any of my other friends or not??? Ted Chastain

Luckily I saw your response before you had a customer's review taken down for disputing your fraudulent response. I can't believe a company would allow such un-professional remarks to be made on reviews. The age of customer service has indeed ended for Greg May Hyundai...

I can’t say enough about their service department. They went above and beyond to get my car fixed so I could get to an appointment. Very nice and professional.

The 1st time going to this location, it was amazing. Staff was very friendly and my oil change was completed within an hour. This last time was not so great unfortunately. There system allowed my to make an appt. on a day they were closed. They called me and we were able to get it rescheduled very easily and quickly. When I arrived to drop off my car (opening time), there were about 10 other cars and took me about 30 minutes just to check in. About 6 hours later, we called to check on the car. Nobody could give us answers about the status of the car. After 7 hours of waiting, I go to the dealership to find out why an oil change is taking 7 hours. The employee was overwhelmed with in person customers and phone calls. The manager came in about 25 minutes of me waiting to help. Both employees were very kind and apologetic. I understand things happen, especially in these times were so many people are unwilling to work. Hopefully they get more help and my next experience goes back to like my 1st experience at the location.

I came to the right place to come make my first car purchase. My salesman, Josh was exceptional! He was a tremendous help in helping me find the car I wanted. I had been searching for a Hyundai sonata some time now and he, without hesitation, was so willing to help me. He greeted me and my family with a smile even on an hot day. He helped me get a great deal for the car. Josh was kind enough to also show me a tutorial on how my new car works and gave me a rundown on how hybrids work. From Josh to the other salesman, Matthew, to the people working in the back, they provided phenomenal customer service, were attentive, and patient. It can be intimidating to buy a new car for the first, but at Greg May Hyundai, Josh and the rest of the staff made it be one of the easiest decisions I have had to make. Thank you so much. Would highly recommend!

Service was great, but…the extra fees are sneaky and the service manager couldn’t explain them, which lead to my greater suspicion. “Storage fee’s”, “shop supplies”, too many “fees”.

Friendly, quick and overall great service department. I’m thankful for there being a local service center minutes from my home and job.

I was kind of skeptical at first because I didn't know how things would work out but both salesmen I spoke with (Darwin Rice & Justin Owens) made me feel at ease. They were so helpful and straightforward with me from the beginning to the end. I was very pleased and satisfied when I left and they put me in a new car. I will advise all my friends and colleagues to seek them if they are ever thinking about a new or used vehicle. They were awesome!!!