Greater Nevada Credit Union Sierra Center Pkwy, Reno

Great place to do banking. I love it. Service is great but anytime you need to do something in person the be prepared to wait awhile to speak to a teller

Took four months to open a HELOC and checking accounts. First time I need to call its taken 25 minutes(so far) to get someone on the phone. 25 years with USAA (who I also still have) never took more than 15 seconds to talk to a real person. I’m typing this while I’m on hold…

I tried transferring my business account from out of state to GNCU. I made sure to call ahead to three separate branches (Vegas, Reno, Elko) to find out what documents were needed to transfer accounts. The Reno Representative gave me partial/incomplete information. The Vegas representative ignored my voicemails and never responded, and the Elko representative insisted on using completely different requirements that weren’t mentioned anywhere else, even their website. After a week of not getting anywhere, I ended up driving about 400 miles and spending 2 days trying to make the change in person, only to be turned away for not having the right paperwork. I was, however told to, “come back and try again.” At any point along the process, a single phone call and 5 minute discussion about clarifying exactly what is needed to transfer accounts would have either prevented this issue or solved it entirely, but even this small effort was beyond every single employee at GNCU. After this incident I realized that these people would only jeopardize my ability to maintain my business, as their carelessness toward their own documentation combined with zero accountability would inevitably result in a clerical error that would cost me time and money. This flippant attitude toward losing customers might be acceptable with their executives, but it wouldn’t fly with me. With all of the online options in banking, there is zero reason to open yourself to this level of incompetence and aggravation, just use any other company and save yourself the trouble. They were so incapable…they couldn’t take the money of someone who drove 400 miles to open an account. They instead chose to lose my business.

We needed to finish opening a new account today and Karolina did an excellent job assisting us today. Fast, pleasant and professional. We are happy with our first in branch transaction and ate thankful for their knowledgeable and friendly staff.

I've been going to this branch for more then a couple of years and have to say the customer service was always good. Until I attempted to pay my loan payment. The hours online say that the drive through teller is open until 6pm. Once I arrived at about 430pm it was closed. I then attempted to call the branch. And the branch was going to accept my payment but I had to pay a convenience fee. I explained to the customer representative I didn't understand why charge me a fee when your online times say that the drive through is open until 6pm. The rep explained its due to covid19. Well covid19 been here for about three months since the lock down in Nevada. Why couldn't this branch have fixed it times of availability.

The review is solely based on my experience inside this specific bank location.. Workers were RUDE and very unhelpful. Needed to open a new joint account as mine and my husbands old one had some fraudulent activity. Hubby works Monday-Saturday and goes in before they open and wouldn’t be able to make it to the bank before closing. So tried to work something out with timing, maybe convince someone to stay an extra hour, to which I got a very rude “that’s not my problem” attitude. GNCU you need to work on customer service if you want to keep people around. If you can’t work with us and help us out as your clients, what’s stopping us from no longer utilizing you guys and changing banks?. F+ to you.

This place is a s h i t s h o w. The people are rude, ignorant, lazy, rip offs, and liars! The general manager won’t even respond to me. I was treated like garbage and I know I didn’t deserve it. They don’t know how to do their job at any level and if I wasn’t so far with the processes I would have gone somewhere else. This place is trash.

Someone stole a large sum out of my elderly parents account, and this bank refuses to do anything to help them. This is god awful. I would stay the hell away from this place

I was denied a business account here for what appear to be illegitimate reasons. In addition, the bank took money from my debit card to fund my prospective accounts but won’t return it to me for 7-10 days! I have already filed complaints with the BBB, among other places. My point here is to warn others but also to find out if others have had similar experiences. If you are a person of color or a freelance artist/writer who has been turned down for banking even though you have a valid and active business license in the state of Nevada please contact me at n y c r a w g i r l @ g m a i l . c o m. Thanks!

Rates and payment plan I have for our auto loan is great. Customer service - could greatly improve. Before I make a trip to the very limited locations there are I'd like to make sure certain services that are offered are operating. In this case, the coin counter that always seems to be out of order at the Sierra Pkwy location. I'd be more than happy to call the branch directly to verify but the only contact I'm able to access is to their customer service in general who 1) either transfers me back into the queue 2) offers me the business hours for the branch or 3) no one from the branch is picking up. I think if communication and/or access to speak to someone who is physically at the branch becomes available I'd be more than happy to change to 5 stars.