Golden Rule Community Credit Union W Fond Du Lac St, Ripon

After banking with the big banks in Ripon and getting treated like I was a 2nd class citizen with a middle class living, I needed a change. Golden Rule is a respectful face to face credit union that got me back on my feet! They took a leap with me and will never choose big bank to handle my money! I've been a member for around 10 years now.

My wife and i have done business with Golden Rule for 20 years now and i can't even express the incredible job and professionalism that we have received from Ala and Tom. We have sent numerous friends to them over the years for auto loans, mortgage loans and personal loans and they have been as happy as we have been. Kudo's to both Ala and Tom and GOLDEN RULE CREDIT UNION.

Have had a checking and savings account with them since 1980. I've never had any issues with them. I have taken out my car loans with them also.

Poor customer service, per phone call. After introducing my self as Amy was called Ann. Made reference to similar situation yesterday. PRIVACY? Don't think name of credit union matches the way I was treated.

ANSWER your phones when members are calling

I used to be happy to bank here. I have belonged to a credit union almost my whole life in another town. One reason I joined this one was because before the pandemic I needed to cash in a lot of coins. I needed to do that 2 weeks ago and the first time, I lugged 2 large piggy banks in to be told that their coin machine wouldn't be working for 2 more days. That made me realize as I struggled in and out the door with employees watching me, no help, that they don't have automatic door openers for the handicapped but they have parking for disabled people. The next time I came in to cash in my coins, I had to empty my banks myself into plastic plates. Hmm. Then when I went to get the cash, I was charged nearly $10!! For cashing in my own coins that I had to dig out myself? Yah, not so much of a fan of this particular credit union anymore. Not to mention they offered my stepson a loan for $5000 and he has nearly a 400 credit score, but we went in for a loan with 650+ and got turned down. This place is nuts.

Tom Huber was professional and easy to work with as he helped us set up accounts for our sons, refinance our mortgage, and more.

The bank tellers are awesome but the lending department not so much. Can't even get a title loan there for $500. Avoid if you have any type of credit issues because they wont lend to you.

I wish we could go inside to do our banking. I hate the drive-thru banking