Golden 1 Credit Union Calle Real, Goleta

New to the area, long time credit union in other areas. I always look for the shared co-op credit unions to do business with. This is the only shared branch partner in the area, which is truly unfortunate as the staff is completely patronizing which is such a shock to encounter for the area. The representatives by phone and in person provided bad information which instead of being corrected was just brushed off as someone else’s problem. I was hopeful to start using this branch in my new home town, it’s clear they don’t want more business and have enough already.

Old reviews pretty negative but they are one of the only credit unions in the area and certainly I looked at others. The tellers are always nice to me and their debit cards , website etc has all been greatly improved recently I agree bad at first but improvement is not something you always see from a company and it’s about the now not the past.

Horrible customer service, the branch manager is rude, demonstrates poor professionalism and lack patience.

These people act like my money belongs to them and send me through hoops every single time I drive 1 hour one way to go and do a transaction. I will definitely be taking my business elsewhere. Today. Mine is a long story but several instances of the same attempt to block what I want.

Tellers are all l busy can't help you, but what they don't understand is l have a 1/2 hour lunch if l want lunch l have to skip golden one but it's the money I need for lunch,,, so please stop trying to look busy and just set down your paperwork and say, . Next Please Who's Next,, moved account to Rabo bank drive Thur.

Been a long time customer with Golden 1. My last two auto loans have been through them. They've always been extremely helpful, competent, and did everything with a big smile. Would highly recommend them.

Every time I have gone in to Golden One I have been Greeted with smiles and they have been very professional with me. I had an issue with an Overdraft that honestly was kind of embarrassing at the time. I was waiting for my next check to be deposited to be quite honest they covered me and dealt with me with me in a courteous and professional manner. I was apologetic and the manager said don't worry about it that's what we're here for it happens to everybody. I wasn't penalized or anything just moved forward. I was like this is definitely My Bank.... 💜 Blessings y'all in Tha Precious name of Jesus....

The worst banking experience we've ever had. The bank manager was not only horrifically rude to us multiple times, she actually lied to us- telling us our car title had been mailed to the DMV when the bank still had the paper copy and claiming things like our name had been corrected when they hadn't.

Rudeness at its finest. Branch manager named Silia was extremely rude to us. Placed us on hold during a phone call but instead of putting us on hold we could hear her discussing our situation with employee Jonathan then soon after we were placed on hold again(this time with music) for a long time without her letting us know that they were busy. I was forced to hang up and call back. Silia answered the phone showing absolutely no remorse from been extremely unprofessional and unethical during our first call instead demonstrated sarcasm and stated " yeah we are busy with another customer.." really? so she just put us on hold for ever and doesn't even explains whats the situation. How can someone with this level of customer service can be called a Branch manager? Really disappointing, rude and very unprofessional. How sad. We are taking our business somewhere else. Mr. Jonathan did call us back afterwards but obviously was instructed to not make things easy for us because we complained about it. Please get some training or hire more qualified people. Unbelievable!!

My first impression was that they are unwelcoming. I patiently waited for 20 minutes before I was acknowledged and then was told I couldn't be seen because they were busy reviewing reports and didn't have an estimated time frame of when I'd be helped. As a potential customer, I felt unimportant. Needless to say, I will be taking my business elsewhere.