Global Credit Union W 4th Ave, Spokane

Everything went fine through my auto loan except for customer service. Setup of the loan, Covid issues a couple years ago and loan completion were all frustrating. I was coming up on my last payment recently so I was paying extra attention and sure enough, they charged the usual 250 instead of the final 150. - I called to ask why and at first, she said I was wrong; I re-checked my bank again and confirmed I was right, so then she said they charged extra and put the remainder in a savings account. She didn't have an explanation of why they did that and didn't apologize. We agreed for them to send a check for the amount. - I then asked when I would get my newly paid off title. She said "I don't know, probably several weeks to a month... Is there anything else I can help with?" I finally said, "Hey, I want to know when you're sending the extra money you charged and my $12k title". - Finally she checked with someone and said they would be sending it in a week or so. It arrived in a week with one more unnecessary inconvenience. Instead of them letting me know ahead of time that my loan was almost paid with perfect history and congratulating me, they printed a piece of paper that says nothing but "thank you" and stapled it to my permanent official title document.

I get great friendly greetings from all staff members all times of the day. They keep my money in my know now app. easy for me too understand.

The staff are very friendly or not they're very helpful

Everytime I have to talk to someone they are rude and not helpful. I have a loan through them and it is the worst and most miserable customer service I have had to deal with. I do not want to be talked to like I am trash while I am trying to do business.

Branch manager was rude. I was treated like less than a human being. And I have 2 car loans threw them . Would and cant recommend them to any one. I normally dont do reviews. But had to let people no .