Gerald Kia of North Aurora Hansen Blvd, North Aurora

Just finished buying our car here at North Aurora with Martin. He worked with us on getting into our price range and found a car matching what we were looking for within 15 minutes. You can’t go wrong with any dealership owned by the Gerald group. They have the best customer service and you can’t beat the Gerald Warranty!

My husband and I were looking for our Telluride within a very short time frame and Gerald Kia took every step to ensure that we not only purchased the car of our dreams but all our questions and concerns were attentively taken care of! Special thanks to Romero for his excellent customer service and working so well with us while we were under such a slim window of time. He was helpful, kind, and even helped us laugh a little while we were making a big purchase and commitment. Shopping for a vehicle may not always be a pleasant experience, but for our family, shopping at Gerald Kia in North Aurora and an excellent staff made this an easy and pain free process. Thank you again! We love our new vehicle.

These guys assessed correctly that our 2016 Sorento's driver side door actuator was faulty. They ordered a replacement, then went to extraordinary lengths to get us into a service appointment to ensure our car was ready in time to be transported out of state for a move. All this just before closing for a holiday weekend! Big shout out to John and Bennett. Your dedication to the best experience, saved us. Much appreciated. Also, while I was waiting for the car, at my request, Trevor from Sales was able to arrange an EV6 test drive! Even the base model is a phenomenal car with a build quality that blows anything from Tesla out of the water. Even though we're moving out of state, this Kia dealership has earned our loyalty.

Gerald Kia provided me with a wonderful car buying experience! My salesperson, Adil, was professional and courteous and took the time to explain everything about my new car in great detail. He also made himself available to answer any questions and kept me informed about the delivery of my new car. Alex in the finance department was also great to work with and made the car buying process so much easier and enjoyable. I would highly recommend Gerald Kia!

From scheduling to receiving my car, I experienced high quality customer service. I appreciated the calendar invites and the text reminders from the staff. From the service desk to the courtesy call from the technician who completed my work, I was treated with respect. I value the text link that gave me an overview of other work that needed to be completed and the convenience of being able to select each item that I would like to add or delay with a check mark, and then send it back to the technician for review. I returned right at closing, where most people would be a little agitated, I was greeted with a smile and the service writer kindly pulled my car up while the technician helped me pay my balance. High quality People and a great experience…rolled out with a clean car as an added bonus.

I’m so grateful and fortunate to have had Ramiro and Alex as my agents. They were extremely helpful and made the process fast, simple, and were very professional. As a first time buyer I had one of the best experiences and was fortunate enough to drive off in my 2022 Kia Forte! They were very accommodating, understanding, and overall my experience was better than I expected.

The service department went above and beyond to make good on a issue my salesman and his manager said he would take care of but didn't after several attempts. Sales manager told me to come in the following Tuesday and they would have a loaner and take care of the issue. Showed up on Tuesday and the service department didn't even know I was coming, did have a loaner or the needed part. John Kainz and the service team rescheduled me for the following week and all was taken care of.

My husband loves his new car! Great people to work with & would definitely recommend. James helped us & he was so nice & helpful! Quick & easy experience :)

One time they left a broken lug nut in my cup holder. Found out when I got home that it was MY lug nut and they left it off the wheel and didn’t tell me about it. Another time they took the antenna off my car and also left it in my cup holder. Today I left my car in for a 2:00 appointment for ONLY an oil change (planned to pick up after work at 5). Never got a call or email. Turns out that they didn’t actually finish it until around 5:30. When I did get there to pick it up, no one greeted or acknowledged me for actually 10 minutes. I just sat there. Waiting. Also overheard the service director say “did he look in the right spot? Because her light is on again” referring to a different customer, and that’s not reassuring about the mechanics they have behind the scenes… All in all- For a dealership the prices are average, the waiting room is about what you’d expect from a Kia. It’s very nice that they offer shuttles for services. Their organization is lacking though. Three and a half hours for an oil change? Really? Ps- I can’t tell if he left or was fired, but bring Mose back because he was the only rep there that actually talked to the customers. I’ve had very mediocre experiences since he left.

My oil change took 4 hours to complete. When I came in I was told it would be done in one hour so I waited at the dealership. After 2.5 hours of waiting I finally asked if I should just have someone pick me up. I was told that they hadn’t even started my oil change. The guy who runs the dealership was super apologetic and wanted to make it right and had my car dropped off at my house. They waived my cabin filter fee of 25 bucks that I guess needed replacing…but bottom line this took Up a huge chunk of my day and I had to cancel an appointment I had. Super disappointing for my second oil change experience on my new car.

Walked me through the process and truly found what I was looking for to replace a car I was very attached to. The process went quickly once deciding and everything explained well. Made a bad situation much better. James was so good throughout.

I had just bought the car used and started having issues. John Kainz and his team identified the issues and Chris Brischetto happily helped ordered the parts. Everyone was knowledgeable and kind. I always love going to Kia of North Aurora.

Great place to service, buy or sell a vehicle. The personal was friendly polite and knowledgeable. I am really happy that I have purchase my vehicle from Gerald Kia of North Aurora. Thank you for your service.

When I purchased my car I bought the extended warranty. I just used it, 155,000 mile in and after several thousands in repairs, I paid $50. Yep, just $50 bucks. The service team was excellent, called me to keep me up to date on the progress and even got me into a loaner. John and his team surpassed my expectations. Thanks I just used my extended warranty again. And only paid $50 for over $1,500 in work. The team was awesome yet again, this time with Rich as my customer service rep. Great Job!

Gina and the Kia Team were incredible! Sometimes it can be intimidating being a female and walking into a dealership alone but that was not the case here. Gina made me feel comfortable from the start and answered all my questions and explained everything with patience. Even the facility is welcoming to women having a feminine product basket in the women's restroom. It is little touches like that that break the stereotypes of dealerships and let me know I can confidently walk in and always be welcomed!

I saw somebody had posted an ad on Facebook marketplace. So I messaged to inquire about the vehicle in question. We went out to look at a few, and went on a test drive and really liked the vehicle. Unfortunately, the color we wanted wasn’t readily available for about a month. I received a message the next day, saying that one came in, only it was a different color. The color instantly grew on me. Marcellous, our salesman, was just outstanding to work with. Really laid back, not pushy, very knowledgeable not only on Kia, but all other cars! He even went the extra mile, came in on his day off to help us out. He’s a super cool guy with an old soul! I highly recommend you ask for Marcellous on your next car buying journey! 5 stars!!

Jackie the e commerce manager made an appointment with me, and told me the lot had plenty of sportages. We drove 45 min to get here only to learn she went home, doesn’t see customers, and there are no cars on the lot. However, when we were leaving the house she sent a text saying she’ll be All we ask is for people to be genuine and honest. Jackie was neither. A terrible experience. Kindness and honesty should not be this difficult. Shame on Kia. Shame on Jackie. Do better. We were set to drive off the lot in a new car. All she saw were numbers and said whatever she could to get us in. I am apalled.

Service writer was nice and friendly same as the service manager . Made an app for an oil change and tire rotation. And it took them close to 2 hours to complete both services ! I understand if you are under staffed . But please let your customers know . So they can plan accordingly .

Very professional and courteous. My car was ready when promised. Have never been upsold for unneeded service. Customer waiting area has always been very clean and well stocked with drinks and snacks.

I just recently bought a new car from Gerald Kia in North Aurora, IL and my experience was great. Ramiro from the Sales Department was great to work with and really helped make the process very seemless!

Martin was a great salesperson, he was very knowledgeable and helped me find my dream car!

Gerald Kia provided me with a wonderful car buying experience! My salesperson, Adil, was professional and courteous and took the time to explain everything about my new car in great detail. He also made himself available to answer any questions and kept me informed about the delivery of my new car. Alex in the finance department was also great to work with and made the car buying process so much easier and enjoyable. I would highly recommend Gerald Kia!

I just recently bought a new car from Gerald Kia in North Aurora, IL and my experience was great. Ramiro from the Sales Department was great to work with and really helped make the process very seemless!

Always treated well....John kantz and his team and are top notch with you in mind!!

Wife was sold a warranty from this place but they have no record of it in their system. Phone tag with all the finance department for no reason. Kia naperville was a lot more helpful than here.

The Service Team at Gerald Kia (No. Aurora) is fantastic. They can figure out any puzzle my Sportage throws at them. The convenience of being open until 9pm to pick up my car was a nice surprise.

Very disappointed in the service we received at Gerald Kia. We are a military family coming back from serving 3 years in Japan and facing a much inflated housing and automobile market in the US versus when we left in 2019. The US does not allow bringing our vehicles back from Japan, so we are now needing to buy 2 cars. Gerald has the vehicle we have been looking for and wouldn’t budge from a $5,000 premium over MSRP. We have made a lot of sacrifices for this country and it disappoints me that this dealership will not consider MSRP, which I am sure still provides a hefty profit for them.

Santos was wonderful to work with! Very knowledgeable and so nice! I would highly recommend going to him for your car purchase.

Had a bearing in my motor fail on my 2015 kia Optima. Had it towed to the dealership because it was covered under warranty and the whole process in getting a new motor was very quick and painless thanks to John Kainz!

Just recently purchased a 2014 KIA Soul and was very impressed with the customer service we received from Tim. He certainly went above our expectations. Our initial visit did not go well, so when he contacted us to rectify the experience we were a little skeptical. After a discussion with him, we were reassured that he would find the vehicle we were looking for. Within a day he was able to provide us with just the right vehicle. We are very happy with the end result and appreciate his help in making our experience so pleasant. We have also serviced our other vehicle here for the last 6 years and have been very pleased with the quality of work from both Jamie & John. They are top notch and are always willing to answer questions and address concerns with our vehicle. Friendly, efficient & quality service 👌 👏 highly recommend them. Thank you once again to Tim Slattery for your exceptional customer service. You are to be commended for the effort you put into our purchase.

Quick and easy visit! Bennett was Great! No line at 7am! Way better than an overcrowded Mercedes Dealership :)

I recommend asking for Jordan he’s a great sales man Edit:The Finance and management department never answer calls. I have been calling for over a week about a warranty sold to me by this DEALERSHIP and have even spoken to them in person. But nobody can explain to me or provide a record explaining what I bought. At this point I’m stopping payments for this “insurance sold to me by the dealership” through my bank. Management and finance needs to do better.

My wife and I went in to look at a new Niro. We worked with Kyle Crawford who really made it a great experience. Kyle was is knowledgeable about the vehicle and had the car we wanted ready when we got there. He listened to our wants/needs with regards to the new vehicle and got the deal done for us. The Finance Department was also easy to work with; it was such a fast/smooth process for purchasing a vehicle. Thank you we will definitely recommend others people to your store!!

I had quite literally the best experience with Gerald Kia in North Aurora. My salesman Josue Valladares was so easy to work with, he found the absolute best car to suit my needs. He addressed any concerns and was very knowledgeable. He saw to it I got the most for my trade in and got the best of deals on my new vehicle. The incentives and warranties offered through Gerald cannot be beat. The finance team worked hard to get me the best financing rate and made the purchase process easy to do and to understand. Josue and Carlos assisted me in becoming completely familiar with all features and aspects of my car before driving off the lot. I know if I have any questions or concerns I will be well taken care of. Seriously the best team at this dealership, making this the best car buying experience I've had. I am also 100% satisfied with the quality of my new car. I am sure all the salesmen at this location are fabulous. However I highly recommend working with Josue Valladares.

I did not purchase my Kia at Gerald. My check engine light came on so I had called the Naperville location to see if they could get me in since my dealer could not and never returned my call (not a great past two times for oil changes at my location as well). Jessica the customer service representative was so helpful and made it possible to get me in to their North Aurora location. She was very friendly and went above and beyond to help me out. I brought my car in Friday and they had it all day. The code was an odd one for them so they said I would hear back from them in the next few days when KIA tech called them back. Well I just received a call from Kyle V and they are going to replace my transmission. Even though I live over 45 minutes away I will be definitely using GERALD for my oil changes and future service needs. Keep up the great work!

Richard in service was super amazing and helpful. He was attentive and helped me figure out the extended warranty. I will definitely come back here for my routine service !

My husband and I had a great experience buying my car here through Gina! She was relatable, understanding, and worked with us to get exactly what we wanted, not only with my trade in but with my new car, as well. We appreciate all of her hard work and would highly recommend Gina!

My engine light went on Friday night and I had company in for the weekend. I took my car in early Saturday to take a look at it. I had no expectation that they would even be able to look at my car until Monday since they were completely booked. To my surprise and delight, John worked his magic and got my car fixed, washed and ready to go by 3pm! I am so grateful for the excellent service I ALWAYS get from John and his team

Great sales rep Romiro, and very friendly staff. Took a bit long but partially my fault was torn between 2 vehicles and my credit is not that great but they found me financing at a decent rate. So far sales is a 5 star rating. I will update as soon as I start scheduling for maintenance then I can rate customer service and the maintenance department. Right now I'm pleased with my Rio S.

Had an absolute wonderful buying experience with Gina at Gerald Kia! After negative past experiences at other dealerships, this was extremely refreshing! I would absolutely recommend this dealership. Gina, her manager and the finance person were really great. Just one of the most pleasant car buying experiences I've ever had.

I’m really happy with the service I received from Gerald Kia in North Aurora. I was not overcharged for something I didn’t need, but instead, the issues were explained in a clear logical way, the repairs were done, I was told what to look for in the future to avoid problems and, for once, I didn’t have to take out a loan to pay for my repairs. I would recommend this dealership to anyone who is tired of being taken advantage of by car repair places/mechanics who are only concerned with making a buck today, and who are looking for a business that cares more about keeping you as a satisfied customer. Thank you, John, and thank you, Gerald Kia of North Aurora. You definitely gained my loyalty today.

I can not recommend this place enough! What is usually a grueling process, sales rep Ramiro made it quick and easy to purchase my new Kia Sorento. Dan in finance was super helpful and personable. I even had a minor issue when reviewing my (signed) contract when I got home and Dan was able to fix it quickly and hassle free! Thank you!

Marcellus and Allen both did a wonderful job and were very knowledgeable. Great experience and we are so happy with our new telluride! Thanks for everything!

I came in with very specific expectation and needs that I wanted met. Ed and Scott definitely made that happen. I use Kia of north aurora for service and I will continue to be a loyal customer due to my recent purchase. They were upfront about costs and didn’t try to scam or haggle with me.

Damien was very personable, knowledgeable & always available. We would recommend him to anyone! When we purchased the vehicle we met with Ed in finance and he was also very personable & knowledgable. We had to wait 6 months for our car to come in and Damien kept in touch during this time giving us updates. He spent a lot of time with us going over the features and encouraged us to call or text if we have any questions. Overall, it was a great experience!

We had a good car buying experience. Rimero our sales guy was very nice and down to earth for a sales guy 😊.

My husband and I have been searching for a Kia Carnival for a couple weeks. I spoke with Jim at Gerald Kia in North Aurora. These cars are far and few between. We knew they didn’t have the trim we liked but we wanted to test drive one anyway. They ended up having exactly what we were searching for at another one of their locations. Jim and the general manager Tim had the car brought over just for us to see. They worked with us, never being too pushy and got us exactly where we want to be with our payment. First class service, incredibly friendly staff and a beautiful facility. Would recommend to anyone looking for a new car. Thank your Jim and Tim for a great experience!

The service writer Richard Olsen is a very pleasant and polite person to do business with. These days it is refreshing to meet such a positive person!

I had a great experience at Gerald Kia of North Aurora. Gina found me a car that had everything I wanted. I was out the door in 3 hours! It was the best experience I’ve ever had at a car dealership and I love my new car! :)

I was waiting in waiting area even after my car was done. Another customer who was there asked me if the yellow kia was mine and said it had been sitting in the front of the finished line for awhile. He had checked on his and it was behind mine. Also done.upset about service time. I had been there about an hour and 45 min

Had a recent service appointment for my 2018 Kia and they were very professional and got the jobs done quickly.

If you stop in ask for Ramiro, He’s knowledgeable with cars and he’ll go out of his way to get you taken care of 👍🏼 Made my experience a great one!

We purchased a vehicle from this company few weeks ago and I am impressed by the quality service. Ben Badger, the sales consultant is very knowledgeable, accommodating, kind and polite. He worked hard to get us the best deal. He went an extra mile and made our vehicle purchase such a breeze. It was quick and easy. Alex, the finance manager and the staff were also awesome. I would definitely recommend Gerald Kia of North Aurora!

“Excellent buying experience!! ” Purchased my vehicle from Gerald Kia in North Aurora. My salesman Eric Rose was very easy to work with. I am very pleased with Eric and the dealership all together. The staff is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade.

Absolutely exceptional car buying experience! The entire staff was friendly, knowledgeable and professional!!! I would definitely recommend to anyone looking to purchase a car to start at this dealership!

Great customer services and reasonable prices. As always, in order to get the best deal, you should do as much research as possible and prepare for laser focus negotiations.

I could not be happier with the purchase I made at Aurora Kia today! Usually I am really skeptical about buying a car..But Cosme who is a relatively new employee ( although you couldn’t tell) gave me a very thorough and detailed explanation on the car I had my eye on and no question went unanswered and I can rest easy that I have made tab right purchase. He was honest, polite and didn’t push me into doing anything I didn’t want to and worked very hard to get me the best deal he could. My mom is also a sniper when it comes to car salesman and can outsmart anyone and she even felt good about the car I went with and left feeling optimistic and over joyed with my new Kia Soul as an early Christmas present. Thank you so much Kia! Especially a big thanks to Cosme. Happy holidays to all of you! Spectacular staff. To add to this review I just went and got my first oil change and my tires rotated and the experience was easy breezy and efficient. The staff there are very professional and kind hearted. I couldn’t be happier once again. Thank you again To the sweet man who helped me this morning. I don’t know your name but I will call and find out to be sure that you got the recognition that you deserve.

We are very happy to have made a purchase within this dealership. Santos should be proud of himself, his knowledge, personality and determination made it happen! Also would like to thank the finance manager as he was instrumental as well. We will be back in the very near future!

I bought a used car from Gerald Kia. There was a problem with the catalytic converter and a TPM sensor. They ordered parts and installed them on the following day. They took care of the issues quickly and at no cost to me. Many thanks to Gina, Kyle and the rest of the team at Gerald. I bought the car for my daughter and she's thrilled to have it.

I always have a great experience at Gerald Kia North Aurora. They always work with me whether it's for a new car or having my current vehicle serviced. I've been a very loyal client since 2006!

Absolutely the best experience here with Oscar. Oscar is an amazing salesman.He understood my budget and got me exactly where I needed to be. Buying a car here was not a stressful experience at all. Jon and Alex made the process so smooth in the end with paperwork. It was truly a great experience. Definitely a place you can trust buying a car!

We came in to look at SUV’s. We were immediately greeted by Advil- our sales consultant and he was a great person to deal with!! He sold me a car so quickly and a big thanks to Adil and the General Sales Manager for making this such a pleasant experience!

Anytime I need to go into this dealer, for service or maintenance or just to look at the cars for sale, everyone that works there is very friendly and knowledgeable. My family has now purchased 4 cars from Gerald and wouldn't change a thing. The prices for service are perfect and they don't exaggerate what needs to be done or push you to get it done. We will buy from here again. Be sure to ask for Joe H.

Fast friendly service. Totally surprised today when they said “the 5th oil change is free”! Made my day!

I bought my Kia from Gerald Kia North Aurora and chose to keep coming here for service. Their online appointment system makes it super easy to schedule my appointments with suggestions on what services I should get based on my mileage. Jamie has been my main service tech when I've visited and he's great at leveling with me when I need additional unplanned services. He gives honest estimates and if a service can be pushed out to help with financial budgets (my own) he let's me know that too. John is a great service manager and I even appreciate the service reminders.

First time getting an oil change at the North Aurora location and this was probably the FASTEST oil change I have ever gotten. I usually go to the Gerald Kia in Naperville (& have been for the past 4 years) and It’s always an hour and half or more of a wait. Was definitely impressed and definitely coming here instead. Staff was very nice and welcoming as well.

John leads a great team at Kia. Very friendly atmosphere and great staff!!

Martin Martinez was our salesman. He was very professional and polite. Sold me and my fiancée our first Kia purchase. Explained everything thoroughly and got us a deal we were both hoping for. Very satisfied!

Everyone at Gerald was fantastic. If you’re looking for a hassle free and easy purchasing experience go visit Damian Nunez. He was very knowledgeable about the vehicle I purchased and took the time to find one with all the options we wanted and followed up and made us feel like top priority on a busy Saturday. 6 stars

Overall great service! The auto repair service team is friendly, knowledgeable and professional!

The sales manager, Jon was excellent. He gave me a great deal and was able to work within my budget. Damian, the sales consultant was very knowledgeable and able to find me just what I needed. The whole Kia team had wonderful customer service. Definitely recommend.

It was a good experience at this dealer. Very clean, had a few cars to choose from. Salesman was new but helpful. The add on part of the sale is always hard to get through but Gerald is the way to go

Got a car here in 2018 and come to them for every service. Jaime always helps us at the service desk and he is great! They have good prices and service is amazing! A bonus that just made me write this review is they have feminine products in the bathroom in case you are in need! I love that they provide it. Something so small really makes a difference and stands out! Thank you! There is a kid spot so they can play and watch tv. Water, coffee, and snacks available in the waiting room. Overall, great dealership.

I've used Gerald Kia service since I bought the car. Staff is polite, helpful, and respectful. They're surprisingly right about how long repairs/service will take. They even do what I call special service: for example, I've gone in with my tire gauge reading low, and someone checks them all and puts air in where needed, no charge.

Had a great experience with the whole buying experience. My sales representative Eric G. Was awesome. Very fun guy to talk to during the experience. Great follow through as well with any questions I had. Highly recommend asking for him. Manager Tim S. Was amazing as well. Really cared for my needs in the whole buying experience. Chatted with Tim via phone and he was very responsive and helpful in what I needed to purchase vehicle. Definitely recommend Gerald Kia of North Aurora!

It's 2020, so of course I ended up needing a new vehicle! Gerald Kia was the best dealership I visited, hands down. First off, it means A LOT to see the staff making customers feel safe and comfortable during these crazy times. But that's exactly what they did! Clearly customer's concerns are at the forefront. In addition, the staff and sales team were wonderful. No pressure. No craziness. Conversations were all great and my sales rep made sure to answer all my questions and find all the best choices and options for ME. All in all, my experience with Gerald Kia is one that will stay with me. I will continue to refer and recommend them to family and friends. And if you do decide to go in, ask for Tim. He's great!

I did not experience a pressure sale like at others dealers I have visited. I did most of the paperwork/application over the phone. My salesperson Eric even drove to pick up the car in the color I wanted. When Eric promised me something, like calling back with information at a specific time, he followed through. I felt comfortable through the whole process.

Kyle Huhn was courteous, professional, and very informative. My car was in and out in a one day turn around. I was given a Kia Soul for a loaner. And the entire process went beyond smoothly. One of my very best dealership experiences ever.

This was the best car- buying experience I have ever had! I recommend you ask for Adil, Sales Consultant, as his product knowledge is beyond compare! He patiently walked through all the vehicle functions and answered all my questions. He is very easy to work with and the whole staff is very friendly and customer- focused.

Dropped off car for an 830am appointment. No one even bothered to call me with any status update or anything until I called at 4pm. Supposedly the advisor was too busy to talk to me about my car. Called to speak to the general manager and not even a call back from him either. So finally got a hold of them and said oh we need the car overnight. So the next day comes and same thing, no called me with any update til I called at 11am. All for them to say is nothing wrong with car but clearly there is something wrong. Avoid this place. Service is horrible especially if you live out of town. I will not be coming back here

Gerald Kia of North Aurora helped me out immensely. My car engine died in front of the auto mall on my home. John, the service manager, happened to be driving by and stopped to help me. He went and got the general manager, Tim, and helped push my car to the dealership to get it out of the road. They loaned me a car for the night to get home so I could take time to make a decision on what I wanted to do. I went back the next day and worked with Oscar who helped to break down everything about the two cars I was deciding between and helped get me a payment at a rate that worked best for me. I am very happy with the help and service that was provided by this location!

When I called Our appointment was made quickly and at our convenience when we arrive to have our car repaired the servicemen gave us excellent and easy and interesting information. Our concerns were under warranty and he very nicely explained that as well as give our car a thorough check over. Very personable an excellent service

Jim at Kia is a great guy! Very knowledgeable, patient, and easy to work with. Tim, Alex, and Jim make a great team and know how to treat their customers. Thank you all for making the buying experience easy and enjoyable!

I went in for a free software update but tech found a nail in one of my wheels which explained why my tire warning light would not go off after air was put in it. Kyle Huhn took time to explain and answer all of my questions and concerns. I got treated to a free car as well. I would recommend going here for service because it seems they genuinely care.

I went it to talk about my options with my leased car and I had met Gina there and she was just hands down AMAZING. The best saleswoman I’ve met, she didn’t make me feel like I was being preyed on as a customer, she was very real and outgoing with me, we laughed so much while I looked at options that day. She offered me water and asked if I needed anything, kept me company while I waited for the other sales associate and was just so so nice. I loved going there the other day. Really awesome people

This was my first time buying a new car and Scott Vickery and Jon Molero made it so easy. I was clearly nervous and they did everything to make me feel comfortable. I would definitely recommend them and Gerald Kia to anyone. It was a great experience all around! There was one other guy, I didn’t catch his name, that took me on another test drive and he was awesome as well. All of the guys were amazing!

Although I dread car problems, and paying for those problems. I’ve enjoyed both of my experiences at Gerald Kia of North Aurora - everyone is extremely kind and helpful, the service area is straight forward and explains what is wrong with your car and the reasoning of the cost. I highly recommend connecting with Moe in the service area, he is great!

Excellent service from start to finish! Gina was so knowledgeable, friendly, professional and kept us updated on the status of our car arrival date. She even went out of her way to put a red bow on the hood of the car when we picked it up as she knew that was something I was excited about since this was the first time we have ever purchased a brand new car. She also was so thorough with reaching us everything about this new car, and was very helpful with all of our questions. Highly recommend Gina and Gerald kia!

When I was here, I felt that I was treated with respect and Ramiro was extremely helpful with the purchasing process. I was offered an array of options for pricing and technology, and thanks to him I was able to drive my new Rio off the lot the next morning with no problems or delay. The employees here are knowledgeable and friendly and if there wasn’t a Kia dealership closer then I would absolutely be coming back for my maintenance needs as well.

We had been to quite a few dealers this week. So glad we found Kia of Aurora. It was By far the best car buying experience ever. Gina was very knowledgeable and was able to answer every question we had.The finance manager Bernardo was excellent, He went over everything thoroughly and explained every document that we were signing, he went above and beyond making this experience great! Would definitely buy another car from here.

As soon as I arrived to the dealership Ramiro helped me out. His service was great and with his help I was able to drive away that same day in my new Camry. He was very helpful throughout the whole deal and helped finding the perfect car with the perfect price as best as he could.

Ramiro was able to help with my purchase today, he was helpful and knowledgeable about the brand. I was not knowledgeable about the Kia brand but they blow my mind with the exceptional details on the interior and exterior of the vehicles. Once I found the vehicle that I liked , we worked some numbers, I liked the deal and I walked out of the dealer with the new car with in four hours that is the fastest vehicle purchased I made in my entire adult life and I will high recommend this place to make the purchase of your next vehicle!

We had an awesome experience at Gerald Kia in Aurora. The manager was extremely helpful and accommodating. Ramiro was very attentive to what we needed and answered all our questions. We got exactly we wanted. Would highly recommend getting your car from here.

Our sales consultant Martin Martinez, was incredibly helpful. He was honest to the point and incredibly knowledgeable. He made us feel like family and made our buying experience one that we are fully satisfied with. I would recommend him in a heartbeat.

The Finance and management department never answer calls. I have been calling for over a week about a warranty sold to me by this DEALERSHIP and have even spoken to them in person. But nobody can explain to me or provide a record explaining what I bought. At this point I’m stopping payments for this “insurance sold to me by the dealership” through my bank. Management and finance needs to do better.

Gerald Kia is the place to be, I’ll tell ya that. Andy was pleasure to talk to and to work with! Could not have asked for a better experience. I will definitely be coming back and recommending Andy to everyone I know looking for a new car.

Felt like it may have taken a little longer than I thought it should which is the only reason I took it down a star. But service and communication were really good, Tyler was very nice. They worked with our third-party extended warranty with seemingly no issues.

Salesman Mike did a great job, very friendly, respectful and polite. Finance did a good job explaining their part and the GM made sure I was happy and wanted to work with me as well.

We had the most dishonest experience in 30 years of buying cars. I am not sure if Jacqueline Pierce works for Gerald Kia, but everything she told us over the phone was a blatant lie just to get us to show up. They even had the gall to offer us $2000 less for the car we were selling than was offered by another dealership, even after Jacqueline said they would match it. Lie upon lie upon lie. When we showed up, suddenly our car was worth less, there were no deals to be had (even though we had an email from Jacqueline with deals), and there were no cars on the lot even though she told us there were many. Lies lies lies. Will never set foot on another Gerald property.

Came in for Service- the service over all was good. Got everything taken care of that needed to be done on my vehicle. While waiting I over heard the Service Manager speaking very rudely to what I found out was a new Employee. The Service advisor was asking a question to the manager & the managers actions were disgusting. Everytime my husband & I come in for service we happen to notice there is a new crew of employees every single time. I wonder why… I felt so bad for the new service advisor that he was asking a question & the manager didn’t even care to pay attention to him or give him the time of day. How are you going to hire someone but not help them when they are asking? I think instead of trying to hire a new crew everytime we come in they should consider hiring A NEW SERVICE MANAGER. This was so unprofessional from now on I will take my service else where & be telling all my family/ friends to not come here. If you as a business/ manager can not respect your employees than how would you treat customers? Very disgusted with what I seen. Will not be back.

I recently had an awesome experience purchasing a new car at Gerald Kia North Aurora that had to be ordered ahead of time. I was kept informed throughout the process and all of my questions were answered right away. When the day came for me to pick up my new car, the entire thing couldn't have been smoother! Oscar and Tim made the entire purchase painless from the moment I arrived. They genuinely cared about my comfort and made sure everything was taken care of quickly and with the least amount of hassle. I would absolutely recommend Oscar, Tim, and the entire group at Gerald Kia of North Aurora!

I wanted to take my time to thank Ray and Alex for being very helpful throughout the whole deal and helped finding the perfect car with the perfect price as best as they could. My process was fast and easy. Thank you both again very much.

I had a concern to follow up with after an oil change. They checked that issue and the whole vehicle. Plus they washed my car. Only about 45 minutes. Thanks Again Kyle!

Marcellous was great! He helped us get the payment we wanted on a car we love. He took the time to listen to our needs and made it a great experience for us.

I had a great experience with Gerald Kia, after going to Gerald Hyundai to get an oil change done. The team has a great vibe, and are very courteous. Thank you!

That was my first time I went to Gerald Kia. I went inside and at the reception no one was there. All of sudden I heard, can I help you from my back and it was Ramiro Perez. He made me sit in his office section and ask about my needs. Then he really explained in details about Telluride. I didn’t have any intention to purchase but the way that he approached me, I didn’t feel pushy. He was very much knowledgeable about each and every detail and knew exactly what options should I purchase. I was very much satisfied with his dealings. I thank him for his services. Asif Kassim

Mikey is super amazing handling my purchase. He will get my full gratitude for my beautiful vehicle. My thank you so much! I love my vehicle.

Service was good. Took a little longer than planned but they took great care of us.

Walked me through the process and truly found what I was looking for to replace a car I was very attached to. The process went quickly once deciding and everything explained well. Made a bad situation much better. James was so good throughout.

Excellent experience and service always leave with a smile

One time they left a broken lug nut in my cup holder. Found out when I got home that it was MY lug nut and they left it off the wheel and didn’t tell me about it. Another time they took the antenna off my car and also left it in my cup holder. Today I left my car in for a 2:00 appointment for ONLY an oil change (planned to pick up after work at 5). Never got a call or email. Turns out that they didn’t actually finish it until around 5:30. When I did get there to pick it up, no one greeted or acknowledged me for actually 10 minutes. I just sat there. Waiting. Also overheard the service director say “did he look in the right spot? Because her light is on again” referring to a different customer, and that’s not reassuring about the mechanics they have behind the scenes… All in all- For a dealership the prices are average, the waiting room is about what you’d expect from a Kia. It’s very nice that they offer shuttles for services. Their organization is lacking though. Three and a half hours for an oil change? Really? Ps- I can’t tell if he left or was fired, but bring Mose back because he was the only rep there that actually talked to the customers. I’ve had very mediocre experiences since he left.

I recently had an awesome experience purchasing a new car at Gerald Kia North Aurora that had to be ordered ahead of time. I was kept informed throughout the process and all of my questions were answered right away. When the day came for me to pick up my new car, the entire thing couldn't have been smoother! Oscar and Tim made the entire purchase painless from the moment I arrived. They genuinely cared about my comfort and made sure everything was taken care of quickly and with the least amount of hassle. I would absolutely recommend Oscar, Tim, and the entire group at Gerald Kia of North Aurora!

Ray is a great salesman and a real pleasure to work with. The entire process was seamless I was in and out of the dealership in about 1.5 hours.

I had the pleasure of working with Martin, he was an outstanding salesperson and made my experience stress free and easy. I definitely recommend going with him for your next car!

Ordered our Kia Telluride through Alan R. He made the process simple and fun picking out the things that matter most for us. Looking forward to driving off with our new ride in June. Highly recommend Gerald Kia

Everyone was very courteous and my appt. Was handled on time. Everything went smoothly and loved the car wash. Thank you for your service.

Always very polite and respectful. Just got oil change but very happy with their work. Service manager was very knowledgeable and helpful.

Martin was a great salesperson, he was very knowledgeable and helped me find my dream car!

Would like to take the time to Thank Kia for doing and taking care of me today and my car left it Awesome , always have snacks and water for us treat is very nice and I’m glad I got my car from Gerald Kia. 😊

Best first car buying experience thanks to Kyle Crawford! Kyle was extremely helpful, knowledgeable, & made my first big purchase extremely stress-free! Would definitely recommend working with him!

The staff at Gerald Kia of North Aurora was extremely helpful! Especially Keevan. He gave me plenty of options to choose from and helped me make the right choice. Will definitely recommend this dealership to family and friends!

Had an oil change on a Sedona, good price. I liked the diagnostic report I received. Having the vehicle washed and vacuumed was a nice touch. I will definitely be back!

When it comes to Service, the team at Gerald Kia North Aurora is the right mix. The right leadership, the right skills, and the right customer experience. Even after I moved 15 miles further from this location, I remain loyal, having learned the hard-way that no one else can do better.

This was one of the quickest and easiest car buying experiences I’ve had. Ramiro was honest and answered all of my questions. I am thrilled with my purchase!

Great customer service. Friendly staff. No waiting and they got me in and back on the road in less than an hour and a half. Plus, they gave me a very understandable list of any work I may need in the future along with an explanation of what each service does and why it's important. This was the best experience I've had in any Kia Service Department in the Chicagoland area and I have been to many of them. In fact, I will be driving the 55 miles each way for all my services from now on. Finally, there is a dealership that cares.

Damian did a great job working with us. We were stressed out going into the experience but he was able to find something that we really like within our budget, and made our trade-in and purchase hassle-free. The financing department had everything ready to go for us when it was time to finalize the purchase. Our family normally goes to Chevy dealerships, but Gerald will be our first stop next time we are in the market for our next car.

Joe Picchietti did an amazing job helping me choose a surprise vehicle for my wife. Even when some of the vehicles we were looking at sold before we had a chance to finalize he pointed me in the right direction and had my best interest at heart. Customer service was was top notch! Felt like I was buying from a friend. Will be back in the future.

Very pleased with my purchase. I had to order the model Telluride I wanted,;Martin kept me updated and informed throughout the entire process. This is my first Gerald Kia, and I will certainly be back to buy another one!!

Bought my first car with the help of Marcellous and Chuck! First and foremost, thank you! You guys were so patient and understanding throughout the whole process and did not push any frustration onto me. I know we all had our needs but I’m glad that you guys were able to work with us. I wanted to make sure that I was buying the right car that suited my financial needs especially since I’m a recent graduate. Although it was a far drive, I’m happy that we were able to come to an agreement. Initially I was looking into a similar car with the same price at a different dealership, however Marcellous’ attitude and perseverance is what made me stay.

I was greeted right away and they tokd me it would take about an hour and exactly an hour later came for me with my car serviced and washed complimentary. We included the 5 yr service package when the vehicle was purchased & I can say it is very well worth it. For one, Gerald Kia of North Aurora will reach out to remind you it is time for service so you can schedule and keep up with the necessary maintenancw you vehicle needs. They use the best quality items and saved me over $100. So, you definitely get your moneys worth and most important gives your vehicle a longer life span.Thanks Gerald Kia and no I was not paid to give this review. Now Gerald Kia you can send me a basket of goodies to my home....😊

Went in for an oil change and tire rotation. Great customer service! Very friendly and talkative. Good to see people that enjoy their job!

Poor communication. For the simplest of things, my car is tied up all a day or two without a loaner. One time they left the oil plug loose and they had to replace the engine. Service is very frustrating to deal with.

The Finance Manager was great...actually caught a mistake by the sales associate. We were happy with he speed of the process, but not particularly with the efficiency of the salesman we had since he talked fast, then didn't fill us in on details we needed to know at the time. Also, if arriving Saturday at 9 a.m., when they open, you may not find a single soul. We had to find their meeting room, knock, and ask for help!

We love the personal service and great care our vehicles receive. We were able to drop off our vehicle the night before and pick it up the next day.We have bought our last five cars from Gerald. Great service great customer service.

I called in and spoke with Ed M, the manager and he was able to schedule my appointment and be sure the exact car I was looking for was available and pulled up when I got to the dealership. I got in and started working with Adil F, the salesman. He got some information from me and took my right out to the car. I have never had a salesman actually know all of the features of the car. He is very knowledgeable. We started working on the paperwork and he was great. Not pushy at all. I would use him again. Alex O was able to get the best price available for me. I would definitely come here again!

Martin was extremely helpful and made the car buying process fun. He went above and beyond to make us comfortable and happy with our purchase and even went as far as to get pizza for our son when he was hungry. The manager Ed was involved thru out the process and did his best to keep us informed with the loan process and did whatever he could to get us into the car we wanted! This is the third car I’ve bought from Gerald Kia in north aurora and I’ll definitely be back.

The entire staff was helpful and courteous throughout the leasing process. Our salesman, Jeremiah, was extremely patient and helpful in answering all of our questions. We ended up with what we feel was a fair deal on the very popular Kia Telluride. Just traded our 2020 Telluride on a 2021Telluride SX Nighthawk Edition and once again, the leasing process at Gerald Kia of North Aurora was super easy. Tom Slattery, General Manager, and Damian, our salesperson were extremely helpful and they went above and beyond to make the experience pleasant. Go see these guys...they will treat you well!!!

What a great experience, buying not 1, but 2 cars from Gina. (My son bought one the same night). The entire experience let me know that there are good dealerships out there that don't make a female feel intimidated. Everyone was very friendly and helpful. Gina did an outstanding job getting us the cars that we wanted. We love them! I would highly recommend Gerald Kia of North Aurora!

Our salesman, Santos, was excellent. He really took the time to listen to us and find us exactly what we were looking for. The whole team was great throughout the entire buying process. We will definitely be recommending them and using them in the future

DO NOT TRUST SERVICE CENTER! SCAM! I'm writing an honest review of my experience so consumers have the data. I am also including the estimate and a picture. I brought my 2017 Sportage in for warranty work (bumper to bumper) as the car was leaking oil and the transmission slipping. The service center said that the oil pan was scratched/dinged, that I must have hit something (which never happened since I have owned the vehicle, that was purchased certified preowned) and therefore not covered under warranty for that repair. I said that is fine and to just inspect the transmission issue. They said that they wouldn't diagnose the transmission until they fixed the oil leak. The picture they provided showed a small ding on the oil pan. I therefore went in to look myself and saw that there was no way that the fracture in the oil pan was caused by the minor scratch and was clearly cracked due to a faulty part (most likely temperature change). The price quoted for the oil pan and splash guard was $1,209.74 (see below) a price nearly four times what a national chain service center quotes. In discussing with other people who have attempted to have warranty work done at this dealership, this is common practice and they will only honor warranty work if fight tooth and nail (expect to be overcharged for any work not covered). I hope bringing these unprofessional practices to your attention helps in making a decision on using their service center.

It was time to purchase a new vehicle and honestly I was not looking forward to the experience but the staff, Tim, Jon, and Kevin were very friendly and helpful and, my salesperson, Oscar M. made the car buying experience pleasant. Oscar is very knowledgeable, patient, and listened to my needs/budget, he found me a car that is absolutely perfect for me. I would highly recommend Gerald Kia and ask for Oscar M. for excellent service.

They took care of me in a timely manner, were very informative, and I just want to thank the tech for his awesome job. I didn't get his name but thanks!!

All 3 salesman I dealt with were very nice. But the mark up and protection plan fees added up to over $5000 over what I got the same vehicle with more optionsfor at another dealer.

The best car showroom I have ever visited. We weren’t sure which car we wanted to buy, but the sales rep (Martin Martinez) helped us out by comparing all the vehicles and explaining all the different features. He was really great, I wish we could have made a deal but may be some other time.

Excellent services at this Dealership truly. I bought my Kia from another Kia dealer in Joliet. Gerald Kia assist me with my new car that was sold to me from World Kia with damages. Kyle at Gerald Kia in Aurora Auto mall made my car right. Excellent costumer services. You guys rock at Gerald Kia Aurora.

Great customer service from Martin Martinez. He was very helpful and was able to explain everything in Spanish for my parents, which we were grateful for! Martin is a great salesman. He also made us feel comfortable throughout this whole experience. We went home with a brand new car all thanks to his help!

Great customer service. Friendly, quick, personable. Thank you for the car wash.

Gerald Kia is a fantastic place to bring your car for service. Normally, when you go to a dealership or any auto mechanic, you are constantly being bombarded with additional things, most of them expensive things, that need to be done to your car in addition to the oil change you are requesting. This is not a problem If you understand the mechanics of a car, but I do not. My requirements of a car are for it to get me from Point A to Point B as efficiently as possible. Additionally, while the above is happening, it transpires as condescending conversation with the mechanic speaking slowly and repeatedly asking if I understand or he should just talk to my husband or should he write it down so I can consult with my husband. With all that being said, the people who work in theGerald Kia service center are amazing and not like that at all. I have never been pushed to purchase additional services, but they have graciously answered questions I had on potential services. I feel respected and treated as an equal with I converse with them, and not treated as an idiot.

Damian and his fellow sales staff were amazing, Damian helped us locate and purchase the car that best fit our family lives. He was upbeat and answered every question we had on every car. We will continue to shop at Gerald KIA for all of our car shopping needs thanks to Damian.

Very polite talked to me about upcoming vehicles. Only negative take away was I took my car a 2021 for a oil change with multi point inspection. My engine light was on I figured it was because my oil needed to be changed. I drove away thinking the light would turn off but it didn’t, there was a error with some sensor. Not sure why I was able to drive away with a engine light on. But was able to quickly make a appointment to get it fixed

John and his staff made the process easy. Kept me informed and delivered the car with a great eye for detail. Thanks to John and his great staff for an amazing experience.

Went in just looking for a Kia telluride in stock to test drive. Went in and was greeted by Gina. Gina was EXTREMELY nice and helpful! Answered all my questions about the tellurides, was able to test drive one as well. After the test drive she explained the process of getting a telluride broke down the trim levels and cost for me. Needless to say a deposit was put down for the telluride. I was told a few week wait possibly sooner. Was updated frequently on status of the suv. Any and all questions were answered promptly and professionally! To my surprise car came in sooner than expected and the buying process was Easy. No one tried to pressure you into a sale but were willing to work with you and answer all questions before any decisions were made. I would recommend anyone looking to buy a Kia to stop there!

Resume cruise was not fixed for the second time. Took tech for a drive to show him the issue. He agreed. Maybe the third time back will be the charm

Martin, Jon & Tim were super helpful in getting us into the car we wanted for the price we wanted. Overall great buying experience. Martin is new but is a great salesman. Not pushy or anything. If anyone is looking he’s your man.

The service was great and the technicians were wonderful but I should not have to wait 2 hours for an oil change and tire rotation.

I most say my experience at Gerald Kia was very enjoyable. I went in just to look for a new work vehicle. As I walked in I was greeted by Gina. She was very polite and respectful. I told her what I was there for, just to look. I must say, I was a little shocked as she didn’t hesitate, knowing that I had no intention of buying, to show me around and point out the vehicles she thought would best fit my needs. Her product knowledge was very impressive . No pressure, no pushing a very calm environment. Although I didn’t buy that day, I know for sure where I’m going and who I’m buying from. Best experience I’ve ever had at a car dealership

Gerald Kia of North Aurora has the absolute best customer service team I've ever experienced. John(Manager), Kyle (Service team) were both outstanding.

Horrible experience! My wife and I went to look for a new vehicle. We told the salesman, Joe, up front we were not going to buy today, only looking. Joe was great, knew the vehicles well, and easy to talk to. When asking for a quote to compare he started the "buy today" pitch, and I repeated we were not going to buy today, but that we loved the car and would likely come back to buy. We were told they wouldn’t give a price until we signed a form saying if we were happy with the price we’d sign today. I originally said no, but wanted the price so signed it telling Joe again we wouldn’t buy today. Joe came back with the price which was just MSRP and a bunch of dealer fees and taxes, we thanked him and said that didn’t work for us today. Joe went and got a manager. The manager was hostile, threw a paper at me, got extremely angry, and told us to leave the dealership. I have never experienced something that insanely unprofessional before. He was so angry it scared my kids that were with us. I feel really bad for Joe because he did a great job, but the manager that needs anger management blew him a sale.

Great group of dealerships in North Aurora just off 88. I came by to test drive a car I found on their site. I was warmly greeted by Gina to check out the car. While I was there, she went through the inventory and found 3 other vehicles that fit what we were looking for. Amazing customer service that truly went the extra mile! Highly recommend the Gerald group!

Went into Gerald Kia after after a not so stellar experience at another dealership in the area. We were promptly greeted by a salesman named Damian. Off the bat he was warm, friendly, and truly listened to what my requirements in a new vehicle were. I came in there firm and on a tight budget but needing a reliable and safe newer vehicle. The whole team was extremely welcoming. It was clean, everyone maintained a distance, wore their masks, but made an effort to gesture happiness without being able to see smiles. Damian and the team at Gerald Kia were wonderful and made sure I not only walked out within my budget, but also in a brand new 2021 with a lifetime powertrain warranty. I never felt pressured and they were all genuine about helping me get into a new car that I could afford. On top of that, I left with a model I absolutely love! HIGHLY recommend.

Jackie was great and communicated well in regards to when my vehicle arrived. Oscar was pleasant and helpful as I purchased the vehicle. Friendly atmosphere.

This dealership has a clean, classy vibe and our experience went fairly quickly and was very pleasant. Martin Martinez is very personable, relatable and was knowledgeable about the vehicle and Ed, Dan and Tim worked to make the finances comfortable for us. Would definitely recommend!

We loved everything about our experience. Gina helped us with our decision on our car purchase today and she was absolutely amazing! We told her our situation and crunched some numbers together to make everything worked out well for us. I initially came in looking for a used car but she sold us on a brand new 2021 Kia Soul.

We bought our new Kia Sorento 2022 from Gerald Kia of north Aurora.Absolutely loved how fast and quick our experience was with Westin.He make sure we know everything about the car before we made our decision as well.Also financing person make us happy with the great deal.

I arrived early for the appointment, was checked in by Kyle and the car was moved to service area. While the work was performed, I was kept informed of the status/progress. The job was completed in a timely fashion.

The follow-up is amazing at Gerald Kia! Everyone is so pleasant and knowledgeable. Their advice is always Spot On with no unexpected "surprises." We have been customers for 8 years and have never been disappointed!

The experience at Gerald Kia North Aurora was outstanding!! James is such a pleasant person and he made sure we left there happy. I would recommend this location to anyone. Thank you for a wonderful experience, I LOVE my new Kia Carnival!!!

Service was good. Took a little longer than planned but they took great care of us.

Had an amazing experience at Gerald Kia! Martin was an incredible salesman who made the buying process effortless on my part. Thank you to the manager Jon for helping to put a fantastic deal together for me, and to Jaqueline and a Tim for helping everything go smoothly!

Best experience I've ever had at a dealership! They worked with us to help us get the car we wanted, even though we had a limited budget to work with. And stayed within our price! Even though there is another kia dealer closer to us, we will never stray from this one!

Stopped by Gerald Kia last week in search of a new car after I decided it was time for a new one. Upon entry, I was quickly greeted by a salesperson named Tim. He asked me how my day was going and we had a nice conversation before even looking at cars. This spoke volumes about the salesman and the dealership and I knew that Gerald was going to be the next place I bought a car from. I was also very impressed by the willingness of everyone at the dealership to adhere to COVID guidelines. Everyone was socially distant and wearing masks, making me feel very comfortable about my time at the dealership without having to worry about potential exposure. Overall, I am more than pleased with my new vehicle from Gerald KIA and think I will be driving it for quite awhile. Totally recommend buying your next car from this dealer! Also recommend asking for Tim, hands down the most personable and knowledgeable salesperson I have ever bought a car from. A+

I had a great experience working with Eric, my sales agent, along with manager Tim. They answered all of my questions without any pressure. Everyone in the dealership was friendly and it was apparent they wanted everyone to feel welcome and to have a good experience. Eric has reached out to check on how it is going with my new car and to see if I had any questions. I will definitely recommend Gerald Kia to friends who are looking to purchase a vehicle.

Thanks to the wonderful service of Scott V, I am now enjoying a new used car. It's a few years old but seems brand new. Scott and his manager worked patiently with me during comfortable negotiations and offered me an excellent deal that was too tempting to refuse. The value for my trade-in was also more than satisfactory. They had a very friendly and gentle sales approach. I greatly appreciate the time and late hours they invested into helping me choose a new vehicle and in working with me to settle on a fantastic price. Even after the sale, they continued to teach me the intricacies of the vehicle's features and followed up to ensure satisfaction. I highly recommend this dealership to anyone searching the market for a new car.

Recently purchased a vehicle at Gerald Kia of North Aurora. The quality and care for the inventory at this dealership is well above the standards. The used vehicles are cared for just as well as the new vehicles. Worn tires and brakes are replaced; and repairs are made on the used inventory before they hit lot. You can be sure your leaving with a safe and reliable vehicle whether you choose new or used. Further, if you are searching for a used vehicle they will provide the carfax. Gerald Kia also provides a true lifetime warranty on both used and new vehicles at no extra cost. The sales professional, Gina Esposito, helped find the perfect car for me. Her knowledge, attention and patience made for a great car buying experience. She took the time to walk the lot with me and even pulled a few vehicles from the other lots nearby. We test drove three vehicles and I'm sure there would have been no problems driving more if the third wasn't the one. If your looking for a knowledgeable, no pressure and friendly sales professional ask for Gina Esposito.