Georgia's Own Credit Union Ginger Cake Rd, Fayetteville

DO NOT USE THIS BRANCH! Clerks do not know what they are doing. My check got stuck in the ATM and it didn't deposit. I went inside to speak with someone, they told me that they were not able to open the ATM and I would receive a partial credit until the check is deposited. Mind you this happened Wednesday. I called corporate this morning and they contacted this branch and was told that the branch was not aware of the situation and had no clue what was going on. They also insisted that I would get a partial credit today before the business day is out!( how are you insisting on a credit when you don't have any idea as to what is happening) I later received a call from GO informing me that I will not be able to get a partial credit to my account and I will have to wait an entire week to get the check back! I called back to asked them to not to deposit the check( I no longer feel comfortable with this credit union handling my money), they told me that the community manager would call me after their meeting before the business day was out. I never received a phone call. I am frustrated because this credit is not only money hungry but lacks the best interest of their customers! ⚠️ Use Caution when banking with Georgias Own Credit Union ⚠️

My experience with GOCU has been great. Everyone has been friendly and professional. I have used the branches in Alpharetta and Fayetteville. Again, service has been outstanding.

Money got stuck in atm and said cannot return cash this is crazy I need my money back. What is the atm number for the tech ?

The absolute worst customer experience I have ever experienced. From the moment I stepped foot in one of their branches, I should've walked away and never looked back. The branch service and knowledge of products is a joke. Their 1-800 # is even worse. I've tried no less than 5 times to get through to someone to ask a simple questions and the call either drops, is routed through to the wrong department via the auto-attendant, then transferred three more times, then transferred to a call back feature to hold my place in line only to never receive a call back. I have re-fi'd my existing HELOC loan with them to an inferior product on paper just to get away from this bank. The Dept of Banking and Finance should shut this place down.

Customer Service is RIDICULOUS! Been calling for two days to simply have a representative to assist me! Still haven't been able to get in contact with anyone. Will be transferring to another bank.

Would give -10stars but that's not an option. This place is a joke.