Genisys Credit Union Dekalb Pike, Blue Bell

2 stars is being nice I feel, I did an auto loan through a 3rd party that sold the loan to Genisys, that process went great. After that I kept calling because i did not receive a welcome packet with my loan info and how to make my first payment. This went on for about a month, with only 2 weeks until my first payment I told them to check the system because they must have my address wrong, and they did, completely wrong. I eventually received my packet and setting up my payments and logging into the system was pretty easy. Then I kept getting letters from a 3rd party insurance verification company that said my insurance did not meet Genisys's criteria. I looked up up and it did, but I uploaded it again into their system on the 3rd party site. 2 months later I get another letter stating my the same and lenders placed insurance has been purchases and added to my loan for $4k. Tried calling the 3rd party , waited on hold for 30 mins and pushed 1 for a call back which I never got. Called Genisys and did the same, no call back. Finally found a chat option on the insurance site, spoke to someone and they apparently cannot read the insurance documents which clearly stated I have comprehensive coverage which is what they said I was missing. The individual told me lender placed insurance hasn't been placed on the loan yet and that I updated it just in time. what a nightmare this has been for a simple car loan.

I have had a few auto loans with Genisys and have always had a 100% positive experience. The staff is always treated me professional, from Wendy, Pat and Ritu, I would not bank any where else.

First and foremost, I would NEVER GET AN AUTO LOAN WITH THEM AGAIN. The way you are treated by the staff is absolutely disgusting. Ritu is very very rude and not helpful. The only thing you're offered is an apology AND THATS NOT NEARLY ENOUGH for the trouble it took getting a PAYOFF on a LEMON. It took an extra 40 minutes for me to sell my car just because you guys made it difficult especially when you were aware of the situation. To treat any human that way is inhumane. Thanks for the trouble.

This bank and staff, especially Patricia Hiltner has been the biggest blessing for me on all levels. They really care about their customers and are willing to help you and not throw you for a loop. I feel so happy to have been referred to them and will continue to use them for years to come!

This bank is full of thieves. They don’t even reach out to you before reporting to your credit report ! buyer be worn. There is so much better banks out there

would give 0 stars if possible. every time i turn around i am being charged for something with a credit card i barely use! when i call for help THEY ARE USELESS and try to come up with an answer that is just bogus. cannot wait to have my car loan paid off i will never ever use this bank again and never recommend it to anyone!

I have had a good experience with our local facility on rte 202. Teh employees and mgr have been positive. I also have a loan with an attractive rate that is a positive. I also have a checking account with a high interest rate if the accoint has at least $7500 balance. The negative experience has been with your auto breakdown coverage which has been a total negative. The lady who I spoke to on the phone knew almost nothing about the plans as she struggled to give me even the barest information. She had me wait while she tried to look up answers to my questions but when she came back on the phone she still had almost no answers. Finally i could wait no longer and I asked her to do the proper research and get back to me which she promised to do ...but never did! John Henry

I was referred to Genesis credit union by a local used car dealership to purchase a 2002 BMW, for $5000. After review of my credit history they recommended and offered to transfer all my revolving debt to a lower interest loan. Most importantly, my credit score went up into the mid 700s thereafter.

Their personal service offers a vastly better experience than dealing with big corporate banks. All the preferred loan rates of a credit union plus the convenience of a local bank branch.

Best bank/credit union ever! All the staff at blue bell are amazing! Love it here! Couldn’t be happier!