GECU Helen Of Troy Dr, El Paso

I’ve had a lot of bank accounts in my lifetime, but never have I encountered a bank so irritating to deal with. It seems every check I try to deposit, no matter what kind it is, turns into a baffling ordeal. For an insurance claim check, it took me two weeks of going back and forth to obtain obscure bits of information. My contractor said he’d never seen anything like it. For temporary checks, sometimes they’ll take them, other times they won’t, even when it’s of the same type and from the same person as before. Even for paychecks from the federal government, they’ll put a hold on your money. Don’t they think the government is good for it? I’ve been with GECU for years, have never overdrawn my account, never bounced a check or tried to deposit one with insufficient funds. I really don’t appreciate being treated like an unreliable customer… I’m not even going to get into the mortgage loans, structured for exorbitant payments that never make a dent in your principal. Or the fact they have tellers in the bank, but they won’t help you. You have to go to the ATM teller. Think I’m about done with this bank.

Walked in instead of waiting in line Edgar from the front desk got me all squared away and even set me up with two new cards . Thanks Edgar 👍🏽

ATMS ARE ALWAYS BROKEN OR DOWN AND THEY NEVER PUT SIGNS TO LET PEOPLE KNOW. YOU FIND OUT THEY ARE NOT WORKING WHEN YOU ARE THERE AND HAVE ENTERED YOUR INFORMATION.

Such a pain dealing with them. Employees were professional but it was so annoying dealing with my loan. Every time I called basically had to explain everything over and over. One banker would tell me something, then another one would tell me another. Employees were respectful but they are just so unorganized.

I had a hard time with the virtual tellers at 1st now I really like them. They help a lot more people and faster too. GECU employees have always given me excellent customer service. Thank you

I was thinking of giving up my bank account with Bank of America which I have had for more than 15 years for this bank and I set up a checking and savings with them. I also in a moment of weakness took out a debt consolidation loan with them. From day one I had issues. First they don't let you deposit through the ATM for the first 30 days of having your account and they don't tell you that. When you go to an ATM to withdraw money you get blocked from withdrawals and you can only check your account balances, deposit, or get a print out of your account balance. So you have to go into the location and the virtual teller lets you know that the ATM might be out of money or you have to "try again" it could be your card. They tell you that you can set up bill pay but in the mobile app they don't recognize your utility accounts. It's a hit or miss. What upset me the most is that when I was taking out my loan the advisor told me that my loan rate would drop a point after six months of on time payments and now the bank is disputing that with me. Stay away from this bank. My family has accounts with them so I signed up in good faith but it's not worth all the hassles. I am sticking with Bank of America.

Im very glad you asked. So lets start from the beginning. I am selling my personal car to a buyer. I do not have an account here. I do know that this bank is a popular el paso bank. The buyer has an account here. He needs to finance my personal car that i am selling to him. I get off work early to arrange to meet the buyer. We both bring our required documents, title, liscenses, everything. When we arrived, it was obvious that they didn't want to deal with us. I have a good idea why. They were ready to go home. Thats the vibe i picked up. The transfer of the title probably would have been time consuming. This is my 3rd time selling my personal car. So ive been through the steps before of transferring the title to the bank and cutting me a check. We probably could have finished the process within an hour. They wanted us to come back tomorrow to sign the paperwork. Now i have to get off work early again to make it so that its convenient for them. Should i remind readers that the bank should be working for us, not the other way around. So wish me luck. Today we are going to try this transaction again. 3 stars for the banks appearance. Very clean. Nice design and decor. Thanks bye.

Brag on Cinthia. Not sure who she is or her position at GECU, but her & her coworkers noticed I was having technical issues with the Personal Teller inside the branch. So she came up to me, confirmed the transaction I was doing, & gladly assisted me at her window. Now, not to segue too far off topic, but I’ve visited the branch on Airway & the 2 branches on N Mesa, “big branches” with more staff on duty to help. But whenever I have issues, they put the blame on someone or something else; they don’t take ownership. So, Cinthia, THANK YOU for taking ownership of a technical issue that wasn’t your fault. As someone with 10+ years of banking & service experience, you made a good call. You made an inconvenient visit very convenient for me. Who would’ve thought that the branch closest to my home had the best customer service. Keep it up, everyone. - J. Rodríguez

The hours are that are posted are not correct. The doors may open at 9:00, but they won't see you for sevices (e.g. loans, etc.) until 9:30. My time is important, they should state that on their website. I got there at 9:00, signed in, and at 9:30 was still waiting! The wait times are a bit long, especially since there is nobody else in the lobby. Why am I waiting?? I've been a customer for years and the service level has gone down as GECU has grown. Sad.

I recently change bank to GECU. This has the best stuff and customer service. There great! Very healthful and kind¡ thanks guys¡ keep up the good work!