Fulton Homes - Redwood Valley at Escalante N 162nd Ave, Surprise

My parents are currently building in Cooley Station and once they put their earnest deposit down in January, the customer service ceased. They were told in January to expect their home to be completed in July/August. They didn't break ground until the first week of April! There are many days where their home sits not worked on. Then there was the design center appointment, they had upgraded carpet choices displayed but they went through 5 different samples prior to finding one that was available. The communication with the builder is nonexistent and the neighboring communities are going up a lot quicker. They are now being given a home delivery date of Sept 26. This is ridiculous that it would take almost 10 months to build a home! Fulton is supposed to be one of the best builders in the East Valley or at least they were a few years ago. I guess customer satisfaction doesn't matter to them anymore.

Do not buy a home here. Our experience has been terrible. We moved in to our new home January 31, 2017 and that was the day their "proud to build" promise ended. It has been nothing but headaches. Today is May 23, 2017 and our very expensive floors still look terrible with mismatched grout throughout. The backyard is torn up and a mess. Their landscapers, POCO VERDE, must have a goal of being as difficult, rude and misinformed as possible. You have to beg FULTON to take action on any problem that they've created in their rushed builds. Many many many hours wasted waiting for trades to never show up, and Fulton won't lift a finger to make up for their mistakes. If you don't like it, too bad. Don't get swayed by the pretty models and pushy sales people. Stay away.