Frost Bank Altamesa Blvd, Fort Worth

If I could I would have given It -5. their front desk with out explanation. A NO welcome and while you standing! 😲. Asks you for to provide him all that's needed for opening accounts which is seriously a big joke nowadays and with really bad attitude gives you the feeling that he really works so stressful and tired whom needs to be replaced. There are many good people out there looking for job!!! C'mon. There are many banks in TEXAS!

Ever since the old ATMs got removed and installed the new ATMs the new ones are always broke down and are hardly ever working at this location there's always a problem with the new ATM when the old one was working just fine If it's not broken then why fix it. Not only that there is also two Valero locations that is not even 5 minutes away from my home in the ATMs from those stores got pulled out so now the nearest one is about 20 minutes away from my home and I've been banking with Frost for more than 10 years and this is getting just ridiculous

Are smiles an option now for customer service. As a regular customer of 11 years my old location was Lake Arlington. Recently moved here in this area so use this one now. I literally drive back out of my way and go to Arlington for personal interaction. They act like they are doing you a favor and are never in a hurry or even know your there when you wait for them. I love my bank but not this branch.

Always some kind of problem when we come here. But when we encountered our weekly problem here, the manager worked this situation out. So I came and edited my review to reflect the situation being fixed.

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Professional, non judgemental, for all people and proactive when you see something on you account statement that is not correct. I have never felt so much security before until in june . I had been been charged 42$ every month for 6 months and made to believe it was necessary by a company and finally after a call to them and looking on my account realized when i was charged for then was told i was done with the charges and then charged but it was 2 cents off i went to my frost bank and right then and there new card was made the old one destroyed. Filled out the form with a banker for fraud and reimbursed for the charges not 1 month but all of them.I didnt have all the info i was needing i thought for any refund and i thought it would take months.she just said I need to email her all the info i had at home by email and i did. Then received a letter from frost verifying it the next week. That was a good feeling that i was at the right place. Thank you frost bank for still believing in good people are out there . And what customer service really is.

The ATM is down again. I'm an early riser on the go all the time. I do alot of banking with the ATM. Why wont Frost fix the issue. Seems like a weekly issue. This ia really ridiculous. I'm dissapointes in my bank.

Horrible customer service. Took 4 days to return a call then stated how many checking account you have? Very rude. Never banking there again

After 20+ years of banking here it’s nice to still see several familiar faces when I go in. Great loan service department.

Cindy and Laura are DOLLS! CUSTOMER SERVIVE OVER THE TOP! THEY GOT COOKIES TOO!