FreeStar Financial Credit Union Gratiot Ave, Casco

One thing I do kind of have a gripe with is that I have to call to change my debit/credit limit for my card and I can’t do it online myself. Because there are times where they aren’t open on days I need to raise it. Other than that I think everything is solid. I genuinely don’t get the many negative ratings. I’m thinking it’s older people who don’t like change with online banking Update: 1/15/21 Terrible experience with this place. Ever since COVID it’s been terrible to contact people for help. You HAVE to call when you want to change your debit card limit and every time I get the same annoying response. “Why don’t call the day of the purchase?” BECAUSE YOU’RE ALWAYS CLOSED! Also I want to be prepared for a big purchase so I do it ahead of time! I also tried to explain my situation to one of the people there and inquired on how I could transfer funds to a different bank account I had with a different bank and got a very rude and condescending answer.

I opened a savings account almost two years ago. I put the $200 minimum in and had not touched the account until today. Apparently they have a unused account fee so after 1 year of not touching the account they started to make deductions. This led my balance to drop below the $200 minimum and then they started charging a fee for that too - so when I went to check on my account today that $200 is now $100.07. Thanks for looking after your customers belle.

I have been a loyal customer for years and have enjoyed a wonderful relationship with the staff at "OUR" Credit Union. They go out of their way to exceed my expectations in every way, every time I step in to the Lobby. I personally like the fact that when they get to know you they (staff) treat you like your part of their family. On several occasions I have have a chance to use their Personal Loans temporarily and it takes only 5 minutes. The money is there ready for you to use immediately. Thank you for the "WONDERFUL" Customer Service you have given me and my Family. Councilor Roberts

I think their online banking really stinks. I constantly get locked out of my account even though I log in correctly. They have no real tech support that I know of. People do not follow through and call you back. I have been there for a few months and intend to leave.

have been a customer there for almost 50 !! yrs. I sell real estate and was trying to help a client also a customer of the credit union an very unhappy about the way they were treated and me! they need classes in customer service..

I hated playing with the guessing game will they be open or will they be closed. But mostly there closed. I needed a full time bank not a part time. They were great at first but now I think there on there way of closing. That's why they upped there prices on everything and now charge u when you just call them. I wouldn't be surprised if they make u except charges just to walk through the door. I ended up pulling my money out and go to a better bank.

Debit cards have a limit on them which they don’t tell you when you sign up and when you call about it they get super snippy with you. Charges you to take money out of their own atm. Overall would not recommend mainly because information is left out and when you call to ask they automatically catch an attitude will be switching

This isn't your normal credit union. The staff are nice, but they require a balance ($200.00) that is high like a bank and the on-line system isn't user friendly to which both is discouraging, otherwise it would be a good place to do business with.

Pros: Most of the employees are friendly. Not a busy location. Cons: ATM is always out of order. They charge $1 to withdraw money from their own ATM. They charge for checking and savings accounts.

Terrible customer service from CEO. Changing credit unions ASAP and DO NOT recommend