Freedom Mortgage - Call Center Mount Lauren NJ Pleasant Valley Ave, Mt Laurel Township

Disgusted. From an insiders point as a customer care representative… by far the WORST company I’ve worked for. I loved my supervisors and the few friends I made while working with Freedom, as I’ll keep in touch with them, but other than that, if you’re looking for a job, don’t even waste your time applying. Nobody, and I mean NOBODY was on the same page, through training or even after I was on the floor with my supervisor. Everywhere I turned with a question or issue, each and every person I talked to, had a different answer. Today, I was abruptly laid off with no explanation or even time to talk, ask questions, etc. nobody informed my supervisor I was being laid off, so he could not vouch for me. I am a top performer, meet all requirements, show up to work, give it my best every day, make great relationships with customers (who plenty have said I deserved a raise LOL as if Freedom would ever recognize the great work I put in to represent they’re terrible company) and was laid off suddenly. It’s cowardly. To my fellow employees, if you’re reading this, we are just a number to freedom. They don’t actually care about us or the hard work that’s put in day in and day out, the families we’re trying to raise and provide for, etc. stay far FAR away from this company. They lack in communication, don’t take care of their employees, half the time nobody knows what’s going on inside the company, and their cowards. They screwed me over the second I set foot in training and was certain it wouldn’t be the last time they screwed me over. This company is a sick joke and very disappointing. Thank you for the paychecks and experience on my resume. Definitely on to BIGGER and BETTER things!!

Working with Bria was an absolute pleasure. She handled my case quickly and efficiently, was extremely attentivene to my home purchase, and was always available for anything I needed. She handed me off to Jessica in underwriting and it was an equally awesome experience. I have been warned prior not to use freedom mortgage for my home purchases but I couldn't disagree more. I don't think I'll use anyone else after this last experience.

This is the worse company I have ever worked with. I have been transferred to three different point of contacts that is so called I “charge of my refinance.” I had was told I had a conditional approval and to send in the three required documents two weeks ago and I sent them within the hour. Later to find out after placing several calls to my old team lead that I was changed to a new point of contact. After trying to reach the new point of contact I was told it changed again. I was the. Assigned. New person because the manager felt as though I was not receiving good customer service. I then was told by the new team lead of my mortgage servicer that I would need to turn in 7 different documents and then it would be place into review for the underwriter to approve it…. I did this last Friday. And she received all documents. Now no one has called me back with updated. I have contacted my point of contact several times and no call back. I spoke to an escalation team member and they were able to reach her and the team lead wrote him back is the client Ms. Speakman…. And the agent became unavailable. Horrible horrible services! I am sorry do your job it takes two minutes to pick up a call or write an email. But do not completely ignore me. I am now waiting on hold for 45 minutes to speak to a manger because this is unexceptional.

The customer service communication was so non existent Im completely refinancing my home with another company just so i don't have to deal with Freedom Mortgage again. Countless Voicemails and emails to my "customer advocate" along with about 4 other people along the way and inreturn zero turned calls and 2 email reply's one of them being a automatic message referring me to someone else that also didn't reply or return phone calls.

Freedom Mortgage has taken outstanding care of my mortgage needs since the beginning. They contacted me when rates dropped a year ago and then again when they dropped even further, saving me a lot of money in the process. They make it easy to arrange automatic payments and care for my escrow account needs, as well. I highly recommend Freedom Mortgage.

We strongly recommend Freedom Mortgage for your mortgage and refinancing needs. They were extremely professional and their communication was excellent. The process from the initial application all the way to closing went very smoothly. We were able to get an excellent interest rate and we were pleased with how Mr. Matt Greer handled us. He went above and beyond to help answer all of our questions. The closing went very well and was stress-free. Thank you for doing a great job! We appreciate it.

LOOK ELSEWHERE! Talk about incompetence! You keep getting passed around to different people who don’t get the job done. No sense of urgency! Four and a half months to do a $70,000 Freedom to Freedom refi! Endless mistakes and BS. Examples: They set up an appraisal, I asked who’s paying for it, they said they are paying - no expense to me. Then they put it under the borrower’s expense column! Every time they sent me a new closing disclosure, it was wrong. At one point, I had to ask, “Why is it up to me to find your errors, isn’t that what you’re supposed to do?” About 3 weeks after the appraisal, another new Freedom “customer care” person told me they still had not received it. I had already had it for weeks. I called the appraiser and he told me he sent it to Freedom at the same time he sent it to me! Many hassles like this! Anything you think might take a couple days ends up taking WEEKS AND WEEKS. Send them an email or call them and they take forever to reply or just blow you off altogether. The whole experience has been horrendous.

Great experience!! Company helped me to do a refinance and take 5 years off of my loan. I am paying a little bit more each month but the new lower interest rate and shorter loan (20 years) was totally worth it. Company laid out all my options and helped me become an informed consumer while shopping for a mortgage. Great people that were easy to work with.

My original mortgage was sold to Freedom Mortgage, I'm new to the company but since day one I was very happy with their services. Either via phone or email. Few months with them I received an offer to refinance my home loan with much better interest rate. I accepted the offer and the process from A to Z was very easy and smooth. When I call their customer service line, they make you feel like you are important to them and they will take care of you immediately. My new loan is lower now and I was happy they came into my house to close the new loan. Very good company. 5 stars for these group of people that works there. Thank you

Love this company it’s definitely been an amazing experience to work with Freedom Mortgage!! When it came to re-financing my old house to buying my new house Freedom made it very easy every step of the way. I would recommend this company to any Veteran trying to use a VA loan and to any Civilian trying to purchase a home. Great company great customer service truly 100% satisfied.

Absolute disgrace 40% equity and won’t drop private mortgage Insurance wade #1216 & Lorraine # 3684 absolutely a disgrace would rather loose a customer than keep

Worst company, worst customer support I've ever experienced in my life. I've had an issue now since DEC 2021 and it is yet to be resolved. I would give minus stars if I could.

Freedom Mortgage bought my home loan last year. I have had no issues at all with them. And as for customer service, they are great! They contacted me to notify me that I qualified for a lower loan rate and asked if I wanted to take advantage of this. Of course I did! I am paying less a month and less in total now thanks to their outreach. I think you will be satisfied with them for your mortgage needs!

Freedom Mortgage called me some time ago to initiate a refinance on my existing loan (also from Freedom Mortgage). I went thru the process and it was simple and easy. They pay for my closing cost, the interest rate is very low, my existing loan balance does not increase at all, my payment is still on the same schedule, but my monthly payment goes down by $80+ per month. How nice. The folks at Freedom Mortgage are nice and their email documents are timely and easy to follow. The closing date is sooner than I expected. Great experience!

Freedom Mortgage assumed my loan from another lender. They then contacted me about my interest in a streamlined VA refinance. I was already pleased with my 4.25% interest rate but they were able to lower it to 2.85% and the costs were minimal. The process was easy and went off without a hitch. I highly recommend them.

I am pleased to say, that my refinancing experience with Freedom Mortgage was awesome! I worked with several people in the preparation process, And they were all kind, courteous, and very helpful! The only personal interface, was with a local notary, to facilitate the in person signing. It took approximately 1/2 hour. I am very pleased to have Freedom Mortgage, as the owner/manager of my Home Refinance. All of their employees that I dealt with, we’re outstanding and their employment with Freedom Mortgage is a trust well placed!!!

I have had a mortgage with them for almost 3 years, in that time they have improved quite a bit with payment options and ease of contact. They have also contacted me twice about refinancing my VA loan for a lower rate and have an extremely easy process much better than trying to refinance with someone else (rolling in or they absorb some costs, and without the full application and credit check process). The VA is usually the only cause of issue in this process. 100% recommend because of their customer care and quality of service that I haven't seen anywhere else.

Been with Freedom Mortgage for several years now. When the interest rate dropped, they contacted me, offering the lower rate. Getting the new mortgage was simple and pain free. Everything was accomplished by web or phone. The closing agency even came to the house. Everyone I worked with was courteous, professional and even friendly.

Freedom Mortgage by far is the best Lender! From start to finish very precise, smooth and it was an effortless process. They are very fast and very thorough. My only wish is that they do not sell my loan to anyone else. I feels so secure with their devoted customer service and commitment to making sure everything is done correctly. This is actually my third loan with them and they will always be the first ones I call should I need another loan. They hire the best and care deeply about doing things right for their clients. Thank you Freedom Mortgage!

Professional and great customer service! We were able to do a streamlined FHA loan at a new lower rate and lower mortgage payment. We had been trying to refinance since January 2020 and got the run around with brokers etc. In October I received a letter that we were being transferred to Freedom Mortgage and we were eligible for a lower rate. The process from beginning to closing took about 2-3 months. Every time I called Freedom Mortgage, I got a direct contact from a friendly representative who was able to give me clear answers every step of the process. So pleased with everything! I highly recommend Freedom Mortgage.

I refinanced my mortgage and it was so easy and fast. I not only lowered my monthly Payment but also didn’t have to pay my mortgage one month. Freedom Mortgage answered all my questions and were always available. I was very hesitant because it sounded to good to be true but I am happy that I did it. A lower payment gives me more money to use as I need to and with the corona virus any extra money that I have is helpful. Thank you Freedom Mortgage for all your help.

I have actually refinanced with Freedom Mortgage each year since purchasing a new home. The process was easier each year and the program they offered reduced my payments each time but didn’t extend my years. The teams that I’ve worked with have all been very professional. I even recommended them to a friend. I’m happy with the service they provide.

Freedom Mortgage is an excellent mortgage loan company. I had the honor of working with many professional, intelligent, friendly and knowledgeable people while refinancing my mortgage loan with Freedom Mortgage. Chad Weinkoff was our loan advisor and he was thorough in his explanation of the loan process. He was very knowledgeable about loan costs and fees while also responding to questions and loan documentation needs. Janaya Maxwell assisted in the loan origination and answered my questions about obtaining necessary documents and continually kept me informed about the entire loan process. Mario Brown was very proactive about providing a list of all required documentation needed to process as well as close my loan. He didn't ask for additional documentation, nor ever requested the same documents. All requests were reasonable and he gave us plenty of time to complete any necessary paperwork. The primary way that we communicated was through e-mail and the lender's online tool was easy to use, visually appealing and kept me informed of the loan process. My mortgage loan closed at the same rates and fees that that I was expecting and we closed in the time frame that I initially expected. Getting approved for my loan was simple, easy and the the time it took from loan application until I received approval was very quick. Everyone at Freedom Mortgage continually kept great communication and I always understood the next steps in my loan process. I was contacted prior to closing, received answers to all of my closing questions and the closing started on the scheduled time with all closing documentation being accurate. I experienced no problems during any aspect of the mortgage process and home financing with Freedom Mortgage exceeded all of my expectations. My home financing process with Freedom Mortgage is the ideal financing experience and I recommend Freedom Mortgage to anyone looking for home financing.

Overall experience was an A+!! I have been with Freedom for a few years now and it started off pretty rocky, especially with getting a hold of someone for simple customer service issues, but something changed for the BETTER recently and it definitely shows!! On top of that, Freedom proactively reached out to me about a month ago to offer a Streamlined Refinance with a whole percentage point lower and no closing fees!! Everything went SUPER smooth! I couldn’t have asked for a better transaction!! I normally don’t leave reviews unless the service was horrible but I feel like consumers should also see the bright side of a company!! Thank You Again!!

My loan was sold to Freedom Mortgage in December. A few weeks later we received a email with a offer to refinance our home. The process was easy! Very minimum requirements at this time. Freedom Mortgage is saving our family $315 monthly! Very much needed due to I loss my job due to the pandemic and this saving will go along way. Thank you!!!!! Highly recommended !!!!!!!

My mortgage was sold to freedom and shortly after I was contacted about a refinance option that could save me money each month and spare me a payment which was awesome, so I proceeded. The young lady that reached out to me Ms. Jennifer west was pleasant and very informative when I started asking about a deal that seemed too good to be true. Thankfully it was not too good to be true because Jen started me on the process lined everything up and in a short time I was sent a wonderful prompt and very efficient notary by the name of Mr. Kevin Connor. Everything went well and I had to do little to nothing on my end it was all so simple I sent what I was requested to send and promptly followed up when I was sent a message as simple as that. Thank you to the freedom mortgage team you guys did great!😊

My experience with Paul Soutar from freedom mortgage was nothing but positive! He was very detail oriented, professional, thorough, and patient while gathering the document for the process. He was also extremely attentive and easily available during all the steps of my refinancing. I would highly recommend his service.

I have been a customer of Freedom Mortgage for many years! They have been a great mortgage company! Every time there is a rate decrease, I am notified to apply to refinance. And I really appreciate that! They are Great people with knowledgeable experience (and personable) is their trademark!

I already had my mortgage with Freedom Mortgage when out of the blue I got a call from Santiago Carmona from Freedom. He asked if I was interested in reducing my rate by half a point with no money out of pocket, the same remain months on my note, and a lower monthly payment. I was skeptical but decided to move forward until I saw the final documents. I was truly amazed when everything he said came true. We closed a couple of weeks ago with 2.25% for my remaining term, no payment in February or March and my payment is about $100 less per month. Thank you Santiago and Freedom Mortgage.

I was very hesitant because it sounded to good to be true but I am happy that I did it. A lower payment gives me more money to use as I need to and with the corona virus any extra money that I have is helpful. Thank I refinanced my mortgage and it was so easy and fast. I not only lowered my monthly Payment but also didn’t have to pay my mortgage one month. Freedom Mortgage answered all my questions and were always available. Thank you so much Joshua. Please don’t hesitate to contact Freedom Mortgage

Freedom Mortgage makes refinancing your home or property very easy. I have never had such an experience with financing as I did with Freedom. I never left the comfort of home. The notary public came to my home and I signed everything needed to complete the loan. Yes, I did have to supply certain documents but for 2.25% VA warranted loan, I'll sign every time.

Freedom Mortgage is amazing! I love the fact that they monitor interest rates for me and when an opportunity comes along for me to save money, they let me know. I recently refinanced with them and the process was super easy and very fast. Eric Hamilton worked with me and made sure my refinance went smooth and fast. The whole process took less than 30 days to complete from start to finish. AMAZING COMPANY!

I have been with Freedom Mortgage for a few years so naturally I trusted them to handle my Refinance for a lower interest rate. Everything was going fine until noone showed up from the Title Company on the closing date. Fortunately I had paid my mortgage and just wanted to forget about it. I was contacted later by another Freedom Mortgage agent and I agreed to try again. I got a better Refinance Interest rate and closed on schedule the second time around and hope that the phone calls of delinquent payments stop as I have been given a payment date of September 1st. The departments really need to be on the same page and know what's going on with before making these annoying calls. I have never missed or been late on a payment and don't plan on starting now.

my mortgage was purchased by Freedom mortgage. Since then, we've refinanced twice. Both experiences couldn't have gone more smoothly. In both cases, Freedom contacted us and recommended it probably made sense. Everything was handled by Freedom. All we had to do was sign the documents. Both closings even occurred at our home at our convenience.

We just refinanced with Freedom and honestly, I don't really recommend it. If you already have a loan with them and it's the cheapest option, then go for it, but be ready for opaque communications and the unnerving feeling that there's not one person at Freedom tracking your loan process. When it comes time to skip the payment as your old loan closes and new one opens, be aware that YOU will need to stop payment--they'll happily keep collecting your money on a loan that doesn't exist anymore. When you call to find out why, expect the person you speak to be surprised that no one ever told you this, and then to be surprised that you just don't know it. Do not expect to get clear answers on when their incorrect mortgage payment will be refunded to you.

Our representative, Colin Rowe, was most genuine, courteous and professional in his assistance with our refinance. We initially failed to get back with him and submit our documents the first time through, but he was more then content in resubmitting for us so we could start the process a second time; which I am glad to report was smooth and simple thanks to Colin and his expertise. Our rate is much lower now and have considered refinancing our other properties with Freedom Mortgage.

Refinancing process was very smooth throughout. The loan closed fast with low interest rate. Saved hundreds monthly and thousands in the long run for a 30yr. fixed. A month off from paying mortgage was a plus. Eric Cathcart handled my loan, answered all my questions, and was extremely helpful. Paperwork was completed online and the Title Agent came to my house for closing signatures. All in all, I had an excellent experience and would recommend Freedom Mortgage. Thank you!

I just completed a refinance and was completely blown away by my experience with Freedom Mortgage. This is my 4th mortgage and this was by far the best mortgage experience I've had. Between the very low interest rate and the phenomenal customer service, there were times I wondered if I was involved in a scam. It just seemed too good to be true. These folks are AWESOME!! If you're looking for a great mortgage company to work with, LOOK NO FURTHER!!

We refinanced with this company during the current pandemic. I am so glad we were able to do everything via email, phone calls and text . The closing appointment is the only thing we did in person and I appreciated the notary public they chose . We felt comfortable around them. Overall, it was a very easy process and we were very satisfied with the communication we received from them. They responded promptly to all of our inquiries and made sure we knew what the next steps would be.

Was a little hesitant when contacted by Freedom Mortgage about reducing my current rates as I already had a pretty good one with them. Now that we've closed on our new loan, upping my review to reflect how thrilled we were on such a smooth process. All questions were clarified and addressed and by my agent in a single phone call. They kept on eye out for better rates and glad they reached out to me again to secure one.

We were bought by Freedom Mortgage in 2015. They've contacted us three times since to lower out interest rate, without me reaching out first. The rate was lowered and refinanced without any cost to me. They are quick with the responses and always friendly. Very satisfied with their services and would, without a doubt, recommend them to my family and friends.

My experience with Freedom Mortgage was exceptional! At first I thought it was too good to be true but it didn't take long to realize they were wanting to invest in me as a long term client and not sell me off every year. If you're looking to refi, I highly recommend putting this team to work for you!

Evan was great to work with, efficient and friendly. I wasn't sure what to think when a mortgage company was contacting me to offer me a lower rate. When I did a comparison with my original company Freedom matched the rate AND had lower closing cost. So excited to be able to pay down my loan much more quickly.

I have been their customer for 11+ years. Recently went to do a simple Interest Rate Reduction loan. Worst experience I have ever had. Despite them collecting my property taxes for more than a decade, they couldn't seem to figure out my amounts and caused us to cancel two closing; one after already signing stuff for 45 minutes. They couldn't even get my address correct and it took two weeks and half a dozen calls just to get that corrected. With all the problem it took an extra six weeks to close. Despite more than 30 calls to their company for help I would get the constant promise that someone would call me back, and no one ever did. It was so bad, it almost turned humorous so I stuck around just to see what else they could possibly mess up.

My mortgage was recently purchased by Freedom, and I am very impressed. I was contacted immediately about lowering my interest rate, and was walked through the process step-by-step. It was very easy to communicate, and every detail was explained in language that wasn't intimidating. My agent, Phillip, was very patient, professional, and knowledgeable. I am VERY satisfied with the service I've received so far.

I refinanced my loan with Freedom last month. My loan office, Esai, was excellent, walked me through my options and explained everything. The refinance was very fast and mostly effortless. There was a small misunderstanding at closing, but that's because I had a special circumstance. The team at Freedom handled the situation extremely well and I am now setup on my new loan with a great rate and much lower payments.

Freedom Mortgage is great. I have been with them for 4 or so years and everyone i have dealt with as always been helpful. The refinancing was easy and fast. Other could not beat their rates. They do truly take care of their customers. Thank you.

When I lost a paying contract during the middle of an expensive custody battle, I called my lender, Freedom Mortgage, and told them I was likely going to be late making a payment. To date, I had never missed a payment. They agreed to work with me repaying the missed payment over 3 months, promising to take no further action against me as long as I didn't miss one of those repayments. I secured a new contract and was able to catch back up on time. Freedom Mortgage still reported my payment as late to the credit bureaus. When we revisited our agreement, they refused to adjust their report. Now, it shows I paid 3 mortgage payments late and is severely hampering my credit score. I do not recommend this company unless you are certain you will never, ever be late for any reason...

After our loan was bought out by Freedom we began to receive some calls to ensure we were comfortable with the transition. One of those calls let us know about a refinance option. Cautiously, I listened. The rate was worth more consideration so we requested a quote. We dropped a good rate to a great rate with the same terms and just closed our refi yesterday. I was happy with our old company but Freedom and their staff were great.

We refinanced our home through Freedom Mortgage and got one of the best interest rates going. Our monthly mortgage payment was reduced by $229.24 (more money to add to the principal). The experience was positive and the process was seamless. We didn't even have to leave our home. Loved it.

I have sterling credit and a Freedom rep called and offered to lower my VA Loan to 2.3% at virtually no cost to me. Who wouldn't accept? Disaster struck after the local notary failed to call or show for the appointment. Many, many calls (I took names too) went to Freedom and one person after another passed the buck. Finally we finished the signatures and we're done. If I wasn't persistent I doubt this would have ever finished. The headache they caused during this process I wouldn't wish upon anyone. As for financing a Vet, thanks for the disservice. Obviously I wasn't happy.

Freedom mortgage reached out to me with an offer I couldn't refuse. Working through the process couldn't have been easier, and in the end, dropped our interest rate and saved my family money. This is the second mortgage I have had with Freedom mortgage, and I would recommend them to anyone looking for a professional and reliable mortgage company. If you are thinking about refinance and taking advantage of todays low rates, stop thinking about it, and do it now with this company, you wont regret it.

Worst Refinancing Company ever. We been trying to refinance our home with Freedom Mortgage Company since October 2020. We were with Freedom Mortgage Company for several years. Every time when it comes time for closing, there is always an issue. Either the notaries never showed up or were extremely late. The employees at Freedom Mortgage in the closing department don't communicate with the customer. One employee canceled one of the notaries who never came over and never even called to explain why he changed our closing date. Just this last incident, we actually closed on the house on 1 Dec 2020. Yesterday I got a call asking me when do I want to close. This type of communication has been going on since October. Paid my last mortgage payment to Freedom Mortgage and am going with a new mortgage company that has excellent customer service and communication with the customer.

We were initially contacted by Freedom after our mortgage loan was transferred from to them by our original mortgage lender. We were again contacted with news that we could refinance to a lower interest rate. Wonderful news. We started the process, which began okay but service and communication after that was not the best. Constant emails and phones calls saying the loan process was going okay but was still being reviewed. Then the loan gets approved and a date is set for closing and then we continue to get calls to set a closing date. The closing date arrives as the loan amount is incorrect. Another date has to be set. Several calls until the loan amount that we agreed upon initially is confirmed. Finally success. We just felt that Freedom Mortgage didn’t really know what they were doing all of the time. Not the greatest feeling.

Overall experience was five stars. Time from start to finish was extremely fast with no surprises as they kept us abreast of the process. Great rates and overall would recommend Freedom Mortgage. Michael Reece and Scott Voegele were great to work with! Thank you!

DO NOT REFINANCE WITH FREEDOM MORTGAGE (unless you are looking for a super frustrating experience, then go right ahead) The first time we refinanced with them, they cancelled our closing and no one bothered to tell us. We sat around waiting for the notary who never came. When I called to find out what was happening, the rep put me on hold for 20 minutes before I hung up and called in to get a different rep. We eventually closed about 3 weeks later. We just refinanced with them again (hoping to have a better experience) and they were still a hot mess. Our Loan Officer promised she would help with any problems we had, but we could never get her on the phone or get her to call us back. No one called to tell us that our loan was ready to close, I had to call in and ask for the status for them to tell me it was ready. Then they can't close you for 2 more weeks, so I happened to be out of town when they wanted to close us. I had about 7 people call me to try to schedule my closing and I had to tell them all the same thing: I AM OUT OF TOWN!! Then I had to call in every other day to check on the status of our loan to make sure they were actually working on it (because after the closing was delayed they pushed it off to the side and every department I talked to said it wasn't with their department so they didn't know what to tell me). A different department handles every different aspect of the loan and NONE of them communicates with each other and none of them seem to know what's going on either. When we finally got our closing scheduled, our monthly payment was wrong. I called in 3 times to have it fixed and was assured that it would be correct for closing, but our CD at closing still had the wrong numbers. I do NOT recommend Freedom Mortgage for your refinance.

I’m glad we finally were able to close. It only took 3 months...not a normal timeline at all. The most frustrating for us was the lack of communication internally and with the title company they chose to go with. Try calling and emailing the loan officer that starts the entire process and could never get them on phone or to respond to me. Title company just sat on our loan paperwork cause they were not fully understanding our particular situation. The Freedom loan advocates would call every week to tell us that our loan is still with title department and we could never find out why and would get different stories from different reps. Some were great most were “ehh”. I finally had to call the title department myself after begging to get their contact info to see what we needed to do to get ours MOVING. It was just a mess. This was the worse refinance we personally have been a part of. Just be an advocate for yourself. But hey we are happy for a lower rate. Yeah 😐

I have was pleasantly surprised by the number of people that assisted in getting this refinance done. The on line application process was a breeze. I would like to commend David Smith, Loan Originator, Manuel Enriquez, Customer Support Specialist, Tyson Schwartz, Customer Advocate and the Escrow staff for holding my hand throughout the entire process and their patience with all my questions! I have refinanced before but this experience/process was head and shoulders above any other refinance process I have been involved with. I will most definitely go through Freedom Mortgage again. Thank you so much!

I just refinanced my home to get a lower interest rate. Kevin Murray was my loan originator and he was great. He was very cordial and professional and kept me informed every step of the process, which went very smoothly and quickly. Every one I worked with from beginning through closing was wonderful. Many thanks to all of you who helped to make the process easy and stress free! I couldn't be more pleased.

The refinancing experience was excellent, efficient and stress free. Kevin Dixon was pleasant to work with and knowledgeable. He explained every aspect of the refinance and answered any questions from me and my wife. In short, he inspired our confidence. It was also a pleasure working with Nicole Warren, Amanda Rowe and Elizabeth Welch of Inspire Closing Services. Each provided courteous and competent service. Finally, we thank Jennifer Marie Bonus for excellent notary services at closing.

If you are considering Freedom Mortgage for a refi-- I highly encourage you to contact them. I was blown away by how easy they made my refi. My agent was extremely responsive and Freedom Mortgage is saving me a mountain of money. I read every review I could find about Freedom Mortgage when I was considering them. The biggest complaint I noticed trending was closing times. From the day I contacted my agent via email to the day we closed was approximately 8 weeks. Since we were refinancing the house we already lived in, time was no issue at all for us. I've been doing cart-wheels to work and spreading the gospel ever since we refinanced with Freedom Mortgage.

We love using Freedom Mortgage. Recently they contacted us to refinance due to lower interest rates. We already had a great rate but they lowered it another half percent. Our contact person, Brian made it so easy and effortless. He helped us save money and explained how to shorten our length of mortgage. We have used Freedom Mortgage for several years now and couldn’t be happier.

Hakim was very pleasant and walked me through the process. He kept in touch with me via phone and email. The transaction was smooth for the refinancing of my mortgage through FreedomMortgage; however, when I was advised that I didn't have to pay closing cost... I realized that it was tacked on to the new mortgage which I wasn't informed. The new mortgage was added to my credit report and the old mortgage wasn't closed out on any of my credit reports, so I had to dispute each one which dragged my scores down from 11-14 points on each report. Not sure who handles that aspect of it, but if not for this happening it would be a 5⭐ for me.

Absolutely, the most trusted and professional company to work with. Michael Stein went above and beyond to make this transaction regarding a great refinance rate happen. I highly recommend Freedom Mortgage to my fellow veterans and anyone looking for a great rate. Highly trusted and the best knowledge when it comes to veteran loans. You won't be disappointed . It's only a phone call and a few minutes could save you alot. We saved almost $200.00 a month. It's worth the call. Less than 30 days done. Wow. Don't let these rates get away. Quick, convenient and stress free. Recommended ...10 stars. A perfect 10......Thank you Freedom Mortgage send me a T shirt. Thanks Mike.

Freedom Mortgage and agent Kevin Hughes have been a very pleasant surprise. they have changed my opinion of what a mortgage company and agent should be. In the past 25 years I have dealt with several mortgage companies. Once the often laborious closing and costly closing is completed, I have never heard from the company except to notify me that they sold my mortgage to another company or to make changes in my payment. Every time I refinanced to take advantage of lower rates, I had to initiate the process and jump through many hopes and incur many fees. Twice since going with Freedom they have let me know of lower rates and helped me refinance painlessly, lowering my payments substantially. I feel that I have a personal mortgage guardian. Since I am disabled and on a fixed income, this is particularly important. thank you, Freedom and Kevin

Wonderful company to have your mortgage with. Always the best folks to deal with. Very honest and caring. Efficient to a fault! We feel so secure with this company. We're very fortunate to have them as our mortgage holder. You can always trust Freedom Mortgage.

It took a few days for a freedom rep to get back to me about the refinance, but after that it was smooth. They took care of the title paperwork and payoff. I was very happy with the amount of OPP I got and their customer service was top notch. Lower payment, lower APR, great customer service- this is a no-brainer. Sign me up!

Kevin Chapman was the first person I talked to and I absolutely loved him. He was very patient and so easy to talk to so I wasn't nervous like I normally would have been. He spoke with my son in law and I on a three way and from that point on we were on our way to a quick and easy refinance. I am so thankful that I dealt with Kevin first. Daniel Gannon was very helpful as well, we just emailed a couple of times. Jessi, the Notary that came to our house was thorough and very easy to talk to! Great experience! Thank you Freedom Mortgage!

Martin was very professional and clear with his instructions. The company provided my family with an amazing rate and maintained constant communication while the process was being finalized. I would definitely recommend this company for the hassle-free administrative requirements and comforting guidance. The closing process was just as easy and the broker was very knowledgeable.

At first I was hesitant with Freedom Mortgage but since they acquired my mortgage I've been very happy and actually have grown to like and trust them as a company. They offered a great FHA streamline loan to me that lowered my interest rate and payment and kept my term the same. The online portal is easy to use and I always have good luck contacting them in person.

ZERO STARS!! If I could rate my refinance experience lower than 1 star I would. HORRIBLE experience with the offshore call center. No call no show on the day of closing which cost me an additional mortgage payment in a pandemic. They sent a notary when they had to send an attorney. I would not recommend Freedom to anyone. Thanks to Nicole Powell for finally resolving my issue.

The loan eventually went through but not without many problems that were caused by the company, not by us. Every time they requested documents, we provided them the same day requested. The only reason we stayed with Freedom Mortgage is because we saved the cost of the appraisal. In hindsight, it would have been better to go with someone else and pay the appraisal fee.

I've worked with Freedom Mortgage since June 2019, when they purchased my mortgage from my previous lender. The transition to Freedom Mortgage was simple, and their employees have been helpful answering questions about insurance requirements, fees, etc. During the financial crisis early in 2020 I refinanced my mortgage with them for a lower rate. In order to keep me with them, Freedom Mortgage covered a lot of the refinancing fees and worked closely with me through the process. I appreciate their business and would recommend them to my friends and peers.

Refinancing our home loan was very easy and the closing took place in our home, most convenient. We were able to decrease our mortgage payment due to the lower interest rate. This is a great company to work with. Thanks, Randy

Amazing! My loan was sold to Freedom and they offered to lower my interest rate and pay all the closing fees. Saved me over $100 a month. And the agent I worked with, Tim, answered all of my questions immediately. And I had a lot. He was very knowledgeable! Thanks, Tim and Freedom Mtg.

I was previous with RoundPoint Mortgage (a partner of Freedom Mortgage), while I was very happy with their service, I was offered a rate reduction with Freedom. I called, a little weary of the offer cause you never know these days. I was reassured by Tony T. about all of my concerns and was told that at anytime if I was not pleased with or unhappy with anything that it could all be stopped. He went out of his way after hours and on weekends to check in with me and keep me updated with necessary reminders to ensure things were complete quickly for mine and my husband's benefit. Overall, everything was very quick, easy, and a very successful refinance for the rate reduction.

Freedom Mortgage made purchasing my home a breeze! Every detail was covered and the transaction went exactly as planned. When they called me to refinance at the best rate, I was very impressed with the care they took to ensure that I understood the process. I would finance or refinance again with Freedom Mortgage!

Shout out to the two agents that helped me ! Kevin Dukes & Joseph Meyer Seriously the best ! I am a customer with lots of questions,they were so great to walk me through the process and they rock there job ! I Expect them to be recognized, they both went up and beyond to assist me in any way possible. I'm so grateful to them they are a good representations of this company. Freedom Mortgage is so blessed to have these two agents, I have been so impressed with this company and I'm so happy to have a loan with them. This is an awesome company and there agents are amazing, nothing but great things to say about this company. Thank you Joe & Kevin for making my refinance so great, its hard to find amazing employees , but you two are amazing !!!

It took a couple days under 3 months to get approved for this lone. I have never had a loan take this long. I had a couple of scheduled calls during the process for questions and answers. Then I had appointments made for calls that never happened. Then I would have to email the person who set up the meeting with me and have to ask why I didn’t receive a call. Then I would get invites to meetings that I didn’t set up, and wouldn’t receive a call even though I had to take time out of my work and busy days for these meetings that didn’t happen. Plus I would have to answer questions to my wife as to why the meetings didn’t happen (even though I didn’t know the answers.) After about 57 days I received an email stating “great news” my wife and I needed to file for an extension for our rate to be locked for another 30 days. I am still confused what was such great news about it taking so long to get my loan approved. Honestly, if it would have taken 1 week longer for our loan to go through, we had already planned to cancel. I cashed out a lot of my investments to already pay off the credit cards and was ready to pay off one of our vehicles because I really felt we were going to have to cancel our refinance. I do not feel respected or appreciated as a customer. I only did a refinance through your company because my mortgage was already through you. Not a good choice on my part.

I just recently Refinanced my home. I spoke to Robert at Freedom Morgage. He got me my quote fast and worked hard to get the lowest interest rate possible. He answered all of my emailed questions immediately. I would recommend my family and friends. I am truly grateful for there service!

I have been with Freedom Mortgage for about the last ten years and even as a veteran they still stand by my side. They have been quick to contact me when the rates drops with all other agents but I choose to stay. I remember starting at a 5.5 and now I believe I'm at the lowest or close to it at 2.5. I have the confidence if it drops lower they will contact me. I plan to us them to finance my next home if I don't pay cash for it.

We were contacted by Freedom Mortgage and asked if we wanted to lower the interest rate on our home mortgage. Who does this? We were skeptical at first however a few short weeks passed and the process was smooth, clear to understand and professional. Our new VA loan is amazing. Thank you Freedom Mortgage.

Great service! Jason Esposito worked tirelessly on my loan and followed through on every promise. Thrilled that I was able to keep my loan at Freedom Mortgage and lower my interest rate. Team went above and beyond in making sure that every detail was right when it came time for closing.

This has to be the most painless refinance experience I have ever went through. I was contacted throughout the entire process and the agent (Kim Haynie) was beyond helpful, professional, and knowledgeable. Very efficient and would do business with Freedom with no reservations in the future. Thank you!

Boswell Lecky did an outstanding job helping us with our home refinance. He was very personable and patient answering our many questions. We greatly appreciate how quickly he returned our telephone calls and emails messages. Overall, process was somewhat lengthy, however, we are indeed satisfied with the outcome.

My mortgage was sold twice in one year when I finally landed at Freedom Mortgage. They immediately called me to offer new options, which I initially dismissed as a "welcome call disguised to bombard me with spam". But I was wrong. They wanted to quickly get me into a better rate while keeping the same term (not starting over with 30yrs). I worked with Ms. Liz Rose to refinance my loan under the VA IRRRL program and got a far better rate, with no extensive underwriting, and a quick close within 2 weeks. Saving me more than $500/month. I am 100% satisfied with the personalized customer service, the streamlined approval and closing, and the online tools for managing my account Freedom Mortgage. Would recommend to anyone who is looking for a mortgage or a refi.

This was my first mortgage refinancing experience with Freedom Mortgage! with the help of dedicated staff including The loan officer Ms Stephany Donoghue everything went so smoothly witch we closed exactly in 29 days! I was very impressed and pleased with the progress we did in such a short time with out any hiccups! With no hesitation I would recommend Mortgage Freedom to any one including my own family and friends for their all mortgage needs!

My experiences with Freedom Mortgage have been excellent. Freedom Mortgage has contacted me twice when rates were low to refinance. At first I didn't believe it, but after the second time it is an unbelievable experience. There customer service and loan personnel are exceptional to deal with and are always responsive. Freedom Mortgage is an excellent company to have your mortgage with and I would suggest this company to anyone.

I have never written a review before but the subpar experience that I have had with this company warrants one. My loan was sold to Freedom mortgage. When we were transferred over, we were immediately contacted by the loan officer regarding a refinance. This was the only time that we spoke, despite several calls, voicemails, and messages, I never received a call back. I have made several calls to the customer service line (over 20) and I can never get a resolution to any of my issues. Request to speak with supervisors are met with transfers. I have had to file two complaints with the Consumer Financial Protection Bureau. They had me on a forbearance plan that the loan officer told me he was going to take me off of. Overall it was not worth the frustration. Please do not post under my comment offering to speak with me or hear my issues. No one wanted to speak with me before so I am uninterested now.

Everything was easy from start to finish. They already had my information on file so they pulled up my billing info and ran numbers with me. After everything said and done I went ahead and did the refinance. They were honest with their fees and there was nothing hidden. They were fully transparent with everything that they were talking about and I had a great experience with them. I’m saving almost $2,000 a year in interest.

Terrible customer service. False hopes on refinancing my loan. I wasn’t interested in doing a refinance on my loan at first I didn’t even know I could do that until they reached out to me and suggested for me to do it. This is the 3rd time trying. They never reach out to you. Honestly, if I didn’t have to deal with you I wouldn’t have. I am going to start looking into transferring my loan to another bank. A bank that actually wants my money. If I could give zero stars I would. Again horrible horrible customer service. Please be warned and stay away from this mortgage loan company if possible!!!

First of all let me first say that haven’t had a bad experience with Freedom Mortgage. With everything going on with the virus, I noticed that the interest rate has dropped. I called Freedom Mortgage to see what the rate was and how much money can I save. I talked to Carlos Mainor. As we talked he knew what I wanted to done with lowering my payments but keeping the month’s I have left on my current loan. Besides knowing his job Carlos also likes sports as I do. As he was getting all the information from me, we talked about sports and of course about the virus which has affected so many people! I know that didn’t affect the outcome of my loan but for me, it’s nice to know that, I haven’t met Carlos but it was very “cool” to talk about other things. He sent me the information I needed to sign that day. About a week later I signed a couple more documents. Before I knew it, I had the notary call me to set a day to sign the final documents. I appreciate everything that Carlos and the team at Freedom Mortgage did to get everything done in a timely manner!!!! From me and my family, “Thank You”!!!!!!

Worst experience ever! I responded and asked for help or had questions about the process and timeliness of loan process. They did 4-5 hard inquiries on my credit. This lowered my credit by over 100 points. Took over 4 month for a simple refi with no cash out or appraisal. I even reached out to legal department at freedom mortgage and they never responded back to me. The company is disorganized and only cares about getting your loan in process and then once they get you going they bail on the customer service and ignore you!! If you can stay as far away as possible!

Things were initially very smooth with my loan officer and she helped walk through the process and clearoy said I would not pay closing costs just documenting fees and whatever the state required. So after I initially saw that there were closing costs included that were higher than I assumed I called to try to find out and could not get a hold of anyone. After that I also sent two additional emails to my loan officer and one to the main customer service email. Next time I hear from anyone is after my close date meeting and it's a survey. The closing costs ended up being reduced significantly once at closing, but I still would have liked answers. It still ended up being more than I thought, but well worth it giving the new streamlined loan and interest rate were great.

Freedom Mortgage holds my parents mortgage and reached out to them to refinance in July. They were approved and provided all needed documentation. Closing day came and no one showed up! They couldn’t reach anyone until days/weeks later. Once someone finally contacted them again they said they were needing an updated HOA document, which had already been provided. They provided it, had extremely poor communication but ended up with another closing date. 2nd closing date came, no one showed up!! This process happened again a 3rd time - closing date with no one showing up. My retiree parents are defeated & disappointed. People need to know how Freedom Mortgage treats their customers. Absolutely awful, especially our retirees!

In good conscience, I cannot even offer a single star for this company. I've had a mortgage with Freedom for 12 years, was contacted in February to refinance, and started down this road. I have been passed between no less than 27 different contacts, who have lost my file, not returned calls, and rudely corresponded. I have never had a late payment to this organization, and the treatment for a simple refinance has been atrocious. Needless to say I am moving forward with another organization. If you are a current customer, definitely shop around before you agree to refinance. The stress, extra work, and poor treatment is definitely not worth it especially during these times.

Freedom has done good taken care of my mortgage in the past . The refinanced process wasn’t handled well by there team . I Had to talk to many people during the refinance . It appear there not the best at sharing info between there team to get info correctly on documents. But need less to say I did go from 3.25 to 2.25 during the refinance .👍

We experienced a significant number of mistakes as we entered into the signing phase of our refinancing process. 1) We were asked for additional money by the notary beyond what we were told we would have to provide by our loan officer 2) The fees charged and the reimbursements promised from Freedom Mortgage were not what was promised. 3) We were double charged for prepaid interest. 4) Our loan officer was dismissive of the concerns when I brought them to him and did not answer our financial questions directly. It was not until we were finally provided contact information with the closing department did we get someone to take care of the issues. 5) We now have to re-do the signing process and are unclear about what is happening next. Otherwise the Freedom Mortgage staff have been responsive via email and phone. It is clear that they are trying to do their best, but we may have been unlucky with one employee who had trouble slowing down to read carefully and respond appropriately.

Refinance process was extremely smooth. I was skeptical about refinancing with Freedom due to some bad reviews I had found on the internet, but my loan officer (Megan Charneco), assured me nothing would go wrong and she delivered! Megan and the team were very responsive to all my concerns. Overall, the refinance process was excellent. Plus, They gave me the best deal out of all the other companies I contacted!

Great company to help when you are stressing about financing a home. Freedom Mortgage recently purchased our loan and reached out to us about refinancing to a lower rate, they were able to bring us down almost 1% from our original loan! They help alleviate the stress of the process and help in anyway they can. I will recommend to all of my friends and family!!!

I had questions throughout this process and I’d call leave voicemail and also respond back in emails and no response. I work for a lender myself and it was amazing to me how I would never get a call back or response to an email. I was also asked to pull my history for my second mortgage for the UW. This was ridiculous since my second mortgage is with freedom. Also the cash to close I was quoted 2 days before is definitely not the cash I was required to bring in. There was like a 80% difference. Honestly if I wasn’t almost done I’m not sure I would use freedom again or recommend them to anyone. The only positive I can say is the actual signing went by smoothly and the notary was very nice .

A rep from Freedom contacted me to ask if I was interested in refinancing my mortgage because I had made on time payments and was eligible. Everything was explained to me in detail, I was able to view and sign documents on line and the cost was even lower than what was anticipated. The closing process went smoothly as well. I would definitely recommend Freedom Mortgage to others.

Took 6 months for a refi of a loan that is held at Freedom Mortgage. The phone support was poor at best. A manager had to get involved to finish. It has been 11 days since I responded to this post. So far it looks like Freedom mortgage only post to act like they will help. Still waiting for a response from the email I sent. I called and was told phone support can't help refund a debit to my account for the old loan, incorrectly debited. Please help like you suggested you would.

Outstanding company! Very professional and knowledgeable. They had me pre-approved for a home in a couple days. It was an amazing experience all the way through. I closed in 45 days in this crazy market. It was awesome!!

We recently made a quick refinance on our home. Freedom Mortgage gave us the lowest rate possible, saved us a great deal of money for the duration of our loan, and made the whole process so effortless and stress free! We would recommend them to anyone!

During my refinance I called, left messages and emailed my assigned representative. He never responded. I was stood up twice by the notary that was scheduled to close my loan making the closing a month later. I also had to pay my mortgage during the month I was not supposed to. I called many times to confirm this. Then when I paid I also still received many notices saying I paid late. So pretty much the typical customer service that I have come to expect from Freedom Mortgage.

Freedom took over my loan from a previous lender. As soon as the transfer was made, they were on the phone with me to reduce my rate. They worked quickly on my refi, and saved me over $500/month. Entire process from doing the refi application to closing was less than 2 weeks. Absolutely phenomenal experience. Highly recommend Freedom Mortgage.

From start to finish this was a very easy and pleasant experience. Dina Thomas was very knowledgeable and courteous of process and answered any questions that we had. I would highly recommend Freedom Mortgage to anyone and we will use them again in the future. Thank you Freedom Mortgage and thank you Dina Thomas.

I was so impressed with the quickness of everything! The first person I spoke with Pasquale made me feel at ease and answered all my questions throughly. He gave me a timeline of about a month to close and it ended up only being two weeks! I had to call back just o make sure I was actually closing. They told my mine just didn’t take a lot of time and it was over and done before I knew it. Will definitely work with freedom for my next mortgage needs as well!!

Worst company ever I'm trying to finish out my dad's mortgage on the house after he passed away I faxed them the info I needed to so I had access to the account 3 times and keep being told they don't have it and I also had my lawyer help me fax it in and am told they still don't have it

Update...Was able to refinance 1yr later with a much better process and it was very simple and issue free.... Got a new rate that's probably better than we'll ever get unless interest rates completely bottom out... updated 10/20 We had several members that were very helpful and some that were not. It was experience that if I knew at the beginning I would have not subjected myself to. I did end of getting the terms that was offered to me, although the process to get there was not an easy one. Truthfully to much to sit and text.

I purchased my home a year ago and before my first payment was due Freedom Mortgage acquired my loan which was the best thing that could have happened. When I have contacted them I have been able to speak with a knowledgeable representative who always answers my questions and follows up with me. When the interest rates started dropping Freedom Mortgage contacted me and I was able to refinance, save money per month and not extend the term of my original loan. The associates at Freedom Mortgage provide exemplary customer service, thank you!!!!

My mortgage was sold to Fredom Mortgage and soon after they contacted me about refinancing. They were able to lower my monthly payment and give me a much lower rate. This was such a blessing during a very difficult time. The process was very quick, they wasted no time getting the ball rolling and the representative was able to come to me to sign paperwork. I am thus far very pleased with this company.

While Freedom Mortgage did reach out to offer a better rate for us, their loan advisors will ignore nearly every email you send. If you need to contact them via phone, good luck. Be ready to spend an obnoxious amount of time on hold. They desperately need to revamp their entire customer service to provide a better overall experience for their clients.

James F and his team reached out to me to lower my mortgage rate. How often do run across a company that is willing to help YOU save money. They were patient, helpful, and just wonderful across the board. I really appreciate their customer service and I will recommend to anyone for their mortgage needs.

Tori Irwin was so sweet and helpful to work with. She took the time to explain everything I asked. Freedom Mortgage offer me a lower rate without even asking them. The process was so easy!

I am valued as a customer. Freedom Mortgage reach out to us to offer refinancing of our loan for a lower rate without changing any of the others terms of the mortgage. The process was easy with electronic signatures. We closed in our our home with wet signatures in under 30 days. Best mortgage servicing provider I have dealt with in my many years of home ownership!

Very friendly and helpful staff. Every person I spoke to was so helpful and understanding. I had many questions that were answered and when one employee wasnt sure she found out for me. My experience with freedom mortgage has been nothing but pleasant. Every person I have interacted with at freedom mortgage has always been extremely helpful and kind. I would highly recommend using them for your mortgage needs.

First time I was contacted to streamline our mortgage they made the process sound effortless! Well, 6 months passed and got nowhere. I ended up speaking with Sean, after he got involved the process was much smoother although, I did need to send all of the documents in all over again! Sean and Paul were both great to work with!

My mortgage was sold to freedom mortgage. After my first payment, they lowered my rate over 2%. This also saved me over $600 on my payment without changing my term from where I was at. It was actually so fast and easy I thought I was being scammed and actually called all of the main numbers to the main office to verify everything and everyone that I was dealing with because I thought it was all too good and easy to be real.

Anyone looking to refinance your current mortgage I strongly recommend Freedom Mortgage!! They were very professional and my refinance was quick and easy. My mortgage Rep Gayneta guided me every step of the way!!! I am truly happy with the interest rate that I received thru Freedom Mortgage!!!

After the refinancing we were supposed to have one month of no mortgage. Then on our normal mortgage day, the money was auto drawn from our account anyway. There was an overdraft fee because the bank paid it, a bit of a shock, but we caught it that morning. After communicating with both the bank and Freedom Mortgage, we got the funds returned and the overdraft fee corrected. Mistakes happen, startling but it all worked out. Then a few days later we realize they pulled the amount out AGAIN the next day. Multiple overdraft fees. Freedom sends me to my bank, bank says it's too late for them to reverse it that Freedom has to. Then Freedom holds my money for over two weeks and requires me sending bank statements and such in order to prove they took our money. Two weeks in the middle of the month when all our bills are due. $100 in overdraft fees, had to take an early draw from work. Freedom just kept dragging us along. Absolutely unacceptable. They STILL have not paid for the overdraft fees! The process up to that point was a little confusing and took longer than we were lead to believe, but the agent working with us was great with my questions. But emptying our bank account for over two weeks and jerking us along just soured the entire experience.

Freedom Mortgage made the process quick and simple for us. Each person we came in contact with guided us with courtesy and competence. We had been dreading the refi process but knew it was the right move for us. There was nothing to dread. Easy and quick! Thank you Freedom Mortgage!!

I had a truly marvelous experience. I was amazed at how quickly everything moved from my desire to refinance to signing the final documents. Freedom Mortgage kept me well informed as to the status of my loan & gave me a easy to follow timeline of what to expect. It really was an effortless process!

First, I was amazed that freedom reach out to me to offer me a lower interest rate on my existing loan. I knew then I was in great hands with people that truly care about their customers and in building relationships with their customers. The process was very easy and swift. Thanks to the amazing agents at freedom Harold Spears and Joshua Mileski. They were very informative, knowledgeable, attentive, and always made sure I was in the loop on what was going on and what to expect. They sent a notary to my house to close and in a blink I was done with everything without any hassle. Thank you Freedom for your commitment to me!!

I've had fantastic experiences with Freedom Mortgage. They provide excellent customer service, usually answer the phone on the first one or two rings, and every person I've ever dealt with on their staff has been knowledgeable, professional, and courteous.

I originally bought my first home in 2016. Freedom Mortgage took over my loan this year (2020) and offered to refinance my loan. They were able to bring my rate down from 4.5% rate to a 2.7% in a very timely manner! Love this company

My first home loan was through Freedom Mortgage. They were okay at first, nothing crazy. Then I went through a refinance for lower rates. It was the worst experience I've had. The advisor didn't know answers to simple questions and they have now lost a payment check that was for the original loan (wasn't processed properly before the refinance) , and regardless of my many hours of phonecalls the last 4 months, no one seems to still know where this check is. The worst part is, whenever I call, their associates won't forward me to finance or accounts payable ever so I can directly talk to someone who can help solve my problem.

We just closed on our home through Freedom Mortgage. We have bought and sold no less than 12 properties over the years. We can unequivocally attest that our dealings with Freedom Mortgage was our most pleasurable. We recommend this financial institution for all your mortgage needs

I wish I could give ZERO stars. Do not borrow from Freedom Mortgage. They will not update your loan status online. They will lie about processing time. They will pass you around when you call for status. At closing, you can rest assured that the company they use for escrow will not know what they're doing...they'll say one thing and do another. They told us we didn't need to bring anything to closing and then changed their mind midway through and required over $400 for escrow. They have their heads firmly implanted up their collective a55e5. Do not do business with this company.

Freedom mortgage is the best company when it comes to refinancing needs and mortgage questions . We came across Tiffany who helped us was very professional and was very pleasant on the phone . She was there to help us all the way and made the process so easy . She was very professional . Thank you freedom mortgage . You are the Best !

As home loans often do, ours was sold from one mortgage company to another a couple years ago. I'm glad it went to Freedom Mortgage. The website is clear and easy to use for making payments and retrieving documents. As well, we just refinaced with them and it was a very easy process. Ms. Zech was the extremely helpful Loan Advisor who worked with us and it all sent quickly and smoothly.

I was very pleased to work with Freedom Mortgage. They have great advice and assistance. They are also very knowledgeable and passionate about their work. I was surprised how they refinanced my house in a short amount of time. I highly recommend this to everyone.

Lewis was awesome. He was very responsive to all of my questions, even after business hours. The process (interest rate reduction) was super easy and closed fast. I highly recommend Freedom Mortgage.

We have enjoyed working with Freedom Mortgage from the start. They are quick to process the numbers and paperwork, and recently reached out to us to reduce our rate. This process was just as easy and they answered every question we had so that we understood every step of the way.

Alvaro Herrera was excellent to deal with. His knowledge of his product (Freedom Mortgage) was extensive and his patience was outstanding. He patiently answered our many questions and phone calls making our refinancing with Freedom Mortgage a very good experience. We definitely recommend Freedom Mortgage.

Freedom Mortgage is the best mortgage company I have dealt with through the purchase of 6 homes over more than 40 years. We were very fortunate to have been "steered" in their direction by Rob Johnson, of San Diego Funding, my most trusted advisor in real estate loans. Freedom Mortgage truly seems to have the edge in servicing the mortgages, but once in their "fold", through very professional advisors like Gary Lynde and a great support team "behind-the scene" we are assured of receiving the benefit of personalized service to improve our VA IRRRL outcome. I give the company top rating because they deserve it, and as always corporations are only as good as the people that work for them. We only hope that they continue to provide outstanding value to the customer through their team.

A quick, painless transaction, at a good rate with low fees. My 7th interaction with a mortgage lender (5 mortgages, 2 refinances) in the last 26 years involving 6 different properties. This transaction with Freedom Mortgage was the smoothest and fastest of them all!

I had a great experience with Freedom Mortgage when they contacted me about refinancing my mortgage. The offer came just in time since families struggling with covid pandemic. I was contacted by John Barreth, who was a huge help to me by thoroughly explaining everything to me. You guys continue with pride and professionalism which helps keeps customers. Thank you! Mr. Hunter

Freedom Mortgage is no-nonsense professional, timely and supportive with our biggest investment, our home. We appreciate their customer service and the ease in which we manage our loan with them. Highly satisfied.

No communication = BAD CUSTOMER EXPERIENCE. I would have thought that a company who has been in business for so long would know how to communicate effectively with their customers. The lack of customer follow up and updates on the status of our loan has left a very bad impression about Freedom Mortgage and has me looking at possibly moving our loan to a company that values their customers.

What a disaster of a company. I don't have the energy to go through everything they did wrong. All I can say is they are completely not responsive and always have an excuse. I worked with three loan officers so far, One the supposed manager of the last failed officer. And they all go silent. SO I call the main number to try and get an update and they won't take my loan number from me but need to look me up be my name. I give him the information and he connects me to my loan officer. Not my current loan officer mind you but rather the original failed loan officer who tells me how he had covid which is why my loan application got lost. I am not a heartless man and feel bad if the guy had covid. But since the guy lied to me previously about how his emails are diverted once he passes the loan on... have you ever heard anything so ridiculous? My email account stops receiving emails once your business is concluded? A personalized email account with the loan officers name in the address. New loan officer new problems. I ask to make a change to the loan and nothing. Crickets. Until I loose my cool after a week of attempts and get nasty. What happens, second loan officer responds within 45 minutes (after hours) saying that emails don't come thru after the loan has moved to underwriting. Really? that story again. Now the third guy is dodging my calls. Would not recommend doing business with this company. Go with an online provider better rates, better service

Freedom Mortgage is such a great company that the experience and ease of my refi seemed unreal. I was not expecting how easy it was. So awesome. Life is tough enough. Thank you for handling it ALL from start to finish.

Leah was an absolute delight to work with. She was available to work with us on a Saturday. Made the process easy and understandable. Her team, was fantastic, even after we changed our plans a few times. Patrick was understanding and worked to set us up once we made up our mind on options. I have and will recommend her and Freedom Mortgage whole heartedly.

I was less than a year into my very first home loan ever, and Jackeline Franco of FM proactively contacted me with an offer of a much lower rate in a streamline refinance. No credit check; only credit needed was a good mortgage payment history! In less than sixty days, I closed on my refinance. I can't say enough about my experience with Freedom Mortgage, and I am convinced they are looking out for me!

I was told my loan was sold to FM shortly after I bought my first home. I am going through the refinance process now. I was told I was approved to refinance at a lower rate and there would be no closing costs or down payment to do so. That was in August. To date, the loan hasn’t closed. I’ve received two derogatory remarks on my credit due to the miscommunication from FM agents relaying a mortgage payment had been waived and then come to find out on the last day of the month the loan still had not closed and a mortgage payment was indeed needed. I met with the notary in August. I’ve emailed and called and no one gets back to me or it’s handed off to a customer agent to then find that nothing is done. It’s been a really horrible experience, I’ll have those derogatory remarks to deal with for years to come and surprise my refinance loan is still processing....avoid Freedom Mortgage if you can. They’re a nightmare.

Freedom Mortgage took over my loan and I was not really expecting much. About 7 days after the loan was transferred, I received a "cold call" that I thought was going to be a complete waste of time. After about 30 seconds of talking with Tom, I realized that the call was going to be well worth my time. Tom was able to reduce my rate and lower my monthing payment significantly. With everything going on with the pandemic the timing couldn't have been better. I closed on the new loan in less than 14 days, it could have been faster but we pushed it out a little to ensure that I was able to skip two months of payment. I am so very glad I took Tom's call, it was the best "cold call" that I have ever received. Thanks again Tom!

We decided to refinance because we would not only save money on the mortgage but also on the fees, which were minimal. We saved two months on our mortgage, which we put to good use. Freedom Mortgage, despite the Covid19 pandemic, handled the entire process painlessly and efficiently. Thank you for a great job well done!

A rate reduction refinance that should’ve taken a month to complete, took 6 MONTHS! We ended up closing, then ultimately had to send in the cancellation form since we were getting ready to sell at that point and it would have caused issues with the sale. I will NEVER use Freedom Mortgage again! Throughout this entire process, no one returned my calls, no one communicated with me when the process got stalled time and time again, and I went through probably 5 different agents. Your customer service is piss poor, and I will be telling anyone who will listen NOT to use your sorry excuse for a company for their mortgages.

Freedom Mortgage was a very friendly and professional service for my recent mortgage loan needs. They answered any of my questions and made me always feel important and welcomed. I would suggest this company to any of my friends.

We had a wonderful experience for the overall time we dealt with Freedom Mortgage. Right up to the end, we did run into a couple of issues with not being told everything we were missing for our loan, and it caused our closing date to be pushed back by a week. However, Phil and Ed were far and beyond courteous and knowledgeable, and they never stopped expressing a willingness to do whatever was needed to help us close on our home as quickly as possible. We will always be grateful to them and the Freedom team for helping us move into our forever home.

Freedom mortgage tried to steal from me. After receiving a phone call describing what would be a great opportunity for me to refinance my Freedom mortgage, the freedom mortgage representative (Christian) described an opportunity with no hassle and no fees. In fact, he went so far as to express in words that he could “guarantee” that my mortgage balance would not change, only my rate and payments. Unfortunately I believed him and believed freedom mortgage would not lie to me… I was wrong. When I received my paperwork I noticed nearly $3000 in extra fees which he promised (or should I say guaranteed) would not be a part of my new refinanced Freedom mortgage. So I then called him. He said he would find out and let me know. He didn’t. I called Freedom Mortgage twice at 1 hour and 15 minutes per call only I never found a representative who could help either. Freedom mortgage wasted my time and tried to take my money in this time of crisis by sending predatory lending agents my phone number to call me to sell me a refinance that was completely misrepresented. I’m not sure if this is a matter for the Better Business Bureau or the authorities... freedom mortgage lied to me and almost got away with stealing $3000 from me. Freedom Mortgage tried to deceitfully add nearly $3000 to the balance of my mortgage “to help me in the time of crisis”- it was the opposite. Your representative guaranteed I would not see an increase in my mortgage balance however when I received the paperwork- that was not the case. Not only was there no one knowledgeable or helpful to talk to when I called but Freedom Mortgage still sent a notary to my house to try and get me to close on this fraudulent refinance. This this is predatory.

Truthfully my start with freedom mortgage was not great. The switch from JG Wentworth to Freedom I felt forced to refinance with this company. However compared to JG Wentworth, Freedom Mortgage blew their doors off with costumer service. Sometimes rough beginnings equal out good relationships. I can say to this day I’m comfortable working with Freedom Mortgage. Thank you. Marvin Carter.

I have done quite a few mortgages and refinances over many years, but refinancing with Daniel Russell with Freedom Mortgage was by far the best and easiest experience I have ever had. I was so impressed that I recommended him to many friends and family who were all equally impressed. Thanks again!

The experience of refinancing my home was flawless! I was pleased with the customer service and the expertise that they had to offer. This will be my first and only call when getting any mortgage in the future! Thank you Freedom Mortgage team!

Freedom Mortgage has been extremely nice to work with. From the first interaction to the latest, it has felt like they were family, in our corner, working to make our dreams come true. Every detail was fully communicated to us and when we had a question, it was promptly and kindly answered. I highly recommend Freedom Mortgage to anyone desiring to buy or sell their home.

Worst service I have received (or should I say, didn't receive) from any company for anything I have ever been apart of. I tried to close on my refinancing three times. I kept receiving calls of "Congrats on closing your loan" when the closings never happened because no one showed up. I was supposed to close at the beginning of November, however, I wasn't able to until mid-February because of Freedom's total neglect and ignorance of how their business was being run and how their customer (me) was being completely thrown to the wayside. I gave up trying to close on the refinancing because I believed it would never happen. I thought this company was honestly a total joke. However, I kept receiving calls of, "Congrats, it's time to close on your refinancing," after I had scheduled multiple closings with no help at all from Freedom. That shows they are completely ignorant of my situation. Biggest waste of time and worst experience I have ever had with any company for any service I have ever needed. I will never recommend Freedom to anybody. I wish I could give this review negative stars.

Freedom Mortgage is simply the BEST! This is the 2nd time we refi with them and the best part is they contacted us both times to let us know that we could save money if we refinanced and they were absolutely right. Karen S made the whole process so fast, easy, and very simple to understand. I refer my family and friends to Freedom Mortgage! We are Freedom Mortgage customers for life! Thank you!

Freedom Mortgage were great. They called us and let us know that we could refinance and the process was easy and convenient. Originally we were upset our loan was transferred to them but we have been very happy with thrm.

While I was on the phone with Freedom Mortgage, I asked if my current interest rate could be lowered. I was able to get a lower rate and lower payment. It was done electronically and over the phone. And a representative came to my home for me to sign the final documents. I couldn't have asked for more!

Daniel Ahmed made the refinancing process so easy. From day one he was a delight to work with. He communicated without delay and always followed-up to ensure we were both on the same sheet of music. Recommend he’s recognized in front of his peers and supervisors. Freedom Mortgage is the best.

I was approached by Freedom Mortgage as an existing customer and was told about refinancing for a lower interest rate. I was told it would be a painless and simple process as an existing customer in good standing. The process was not simple, it was as if I was a new customer with no prior history, loads of documents to submit, some multiple times, long waits for returned emails & phone calls, lots of changes to my loan without explanation...The list goes on. Ultimately the loan was done to my satisfaction, but I spent a lot of time and energy having to read every word to make sure it was correct. This was a very frustrating & time consuming refinance process.

I recently refinanced my home. Freedom Mortgage made the process very quick, simple, easy and convienent for my busy schedule. All questions were answered, I was also given options and offered recommendations that best suited my needs. I highly recommend Freedom Mortgage!

There is nothing positive I can say about this transaction. Extremely poor communication from numerous people, no response to phone calls or emails. They lost the first loan package with no explanation other than “it fell thru the cracks”. The 2nd loan package sat in underwriting for 3 weeks, again no explanation why. I made numerous inquiries during the 3 1/2 months it took to finally close the loan and have yet to receive a response from customer service or anyone else at Freedom Mortgage. The loan officer, Brian Powers was never available and was less than helpful if he responded at all. The only reason I pursued the closing was because the loan was reducing my interest rate from 5.25% to 3.25 % and I had already invested 30 plus &days into the process. I did not want to start the process over or cut my nose off to spite my face. I kept hoping things would get better. The first set of loan docs were wrong, the amount charged for property taxes was doubled, I was told not to make my current loan payment by one representative and then told to make it by another. I incurred 2 late fees and a ding on my credit because of it. Patricia Martins, the loan processor is the only person that returned my calls, answered my questions or referred me to someone that could if she did not know the answer. Freedom Mortgage contacted me to refinance my existing loan, I did not call them. I have yet to be told what the problems were that caused the delays. I provided all requested documents in a timely manner and was never told there were any issues on my part. During the process I did some research on Freedom Mortgage and found it very interesting that only positive reviews were posted on their website. I find it hard to believe I am the only person to have had such a challenging experience with this company.

We were very satisfied doing business with Freedom Mortgage on our refi. Ed took the time to explain everything step-by-step and made us feel comfortable in the process. He was very knowledgeable and professional in his approach and easy to talk to. I would highly recommend Freedom Mortgage to anyone.

I was finally able to close on my refi. It only took 4 attempts at closing. Terrible right? Well how about during one of the attempts to close I was instructed to miss a payment by Freedom Mortgage. That missed payment led to several calls informing me that my payment was delinquent as well as a report to the credit bureau causing my credit score to drop over 140 points. I was finally able to fix it after several stressful calls with Freedom Mortgage and the credit bureaus. To make it worse on the 4th attempt to close I was denied by Freedom Mortgage because I had a delinquent payment on my record. (incredible, right .. this was the same delinquent payment they instructed me to miss)The whole refi process took over 7 months to complete.

I was skeptical when I was first contacted by Freedom Mortgage since my previous loan was sold to them. “ This to good to be true” mentality was in my head. As I continued to talk to Mr. Redmond, he assured me it was true and I refinanced with a lower rate, lower payments all with an easy process even during this pandemic.

Our previous home in a different state was with Freedom Mortgage and I thought they were wonderful then. When they bought our mortgage for our current home I was VERY happy. And refinancing with them was a piece of cake!!! It's a pleasure to be back with Freedom Mortgage!

We recently refinanced our home with Freedom Mortgage. The experience was easier and quicker than we were expecting. With all the letters showing up in the mail for refinancing a home, we are very happy that we choose Freedom Mortgage!

Freedom Mortgage made the refi process easy. They mailed me the offer, I called and after only a 10 min conversation the rep Johnny said thats all he needed. They emailed me and my wife the docs to sign and that was it. We scheduled the closing meeting for the comfort of my own home and that was only a 15 min meeting. Lowered my rate and saved me money with 0 out of pocket cost to me!

Two thumbs up to Freedom Mortgage. They have been good to me for over 3 years. No complaints worth mentioning. Great representative; they're friendly and professional. They have user friendly website for payments, VA loans, and they're proactive in low interest rate ReFi; just to name a few attributes. What more can I ask for. I'll recommend them for sure.

I was nervous to hear Freedom had acquired my loan, but it was unfounded. I recently refinanced with them for a lower interest rate. They called me because I qualified and it was quick and done in less than 25 days. Communication was open the entire way, start to finish. Daniel Schmidt was great tonwork with, and the entire team at the title company chosen waa too. No complaints.

In the end, the gentleman who finished our mortgage John, saved the day. The beginning of the process was a royal mess and no one did anything to try to rectify it besides John apologizing. Our first processor quit and our refi spent two + weeks completely unattended to. Once we were reassigned, we had to resubmit all of our documents because the file wasn't transferred. None of the documents we sent to Freedom Mortgage were shared with any of the other companies involved. Therefore we had to resubmit documents to every single company - Closing company, title companies - everyone you work with, slowing the process terribly. It was over a month after closing our second mortgage that anyone realized that the title company was still waiting for a document to prove that our second mortgage was closed and not just paid off. Then when we finally got everything done, we were told not to pay our old mortgage (with FREEDOM MORTGAGE) as the closing was so close to due date. 5 days later, I'm still receiving phone calls that our mortgage payment is late, despite a customer service rep saying they put a notification on our file so the calls would stop. Our first mortgage (which was sold to FM) went so smoothly and we only ever heard from our processor who took care of everything. We have had to resubmit some of the same documents 4 times during this process and it took entirely too long costing us way more in interest than necessary and no one attempted at all to make it right or refund any money.

Very profession company. I would highly recommend them, and their people.

I have just recently became a Freedom Mortgage customer. Right off the bat they reviewed my loan and immediately contacted me to lower my rate. No other company has done that for me. This is saving me a nice sum of money and I'm thankful that my loan was sold to Freedom Mortgage. Looking forward to working with them in the future. Its already started off very well by saving me money!

Horrible customer service and over all experience! Employees are not properly trained and are def not professional. Took us over 4 months to refinance our home because someone from Freedom Mortage added their name to our documents and listed themselves as co owner of our home. No one took responsibility for this error nor did they help fix the error. After many hours spend calling and emailing people, they assured us that the “error” had been fixed, which it wasn’t! Twice they had to reschedule the signing of documents because the name of person was still listed on documents, during these two times no one took responsibility and could give me any clear answer to why or who had made the error, both times we waited more than an hour because no one called us to let us know that the appointment had been cancelled because the error they had assured me was fixed was not. Through this mess no one would call me to follow up or provide any information, solutions or updates- Over all it was a horrible, exhausting experience! I would not recommend Freedom Mortgage services at all!

I contact Freedom Mortgage after seeing the ads that my rate could be lowered at no cost. After I spoke with Steve Tropiano, I asked what the 'catch' was. He told me there was no catch and he was absolutely correct. This was the easiest refinance I've gone through and the entire process was flawless. I'm extremely happy that Freedom Mortgage is my company and they were looking out for me.

My experience with Freedom Mortgage has been terrible. Specifically, the cause for this review is my Loan Officer, Wayne Calderon. I have made over 50 calls to this Loan Officer with voicemails and have not received a single return call. It is completely not what I expect from this company. I write this review in hopes no other hard working man or women has to deal with the frustration my family has had to endure trying to get a simple return call regarding your mortgage. Do yourself a favor, avoid Freedom Mortgage!

Things started out great but as the process went on, there was very little communication. I tried emailing my loan officer many times with zero responses and had to call and talk to someone other than my loan officer to see what was going on. Closer to the end, I did start to receive emails on underwriting and closing, which went very quickly. Once the closing day came, The first notary cancelled 30 minutes before she was supposed to arrive. I only found this out by having to make a phone call 20 minutes after the notary was scheduled to arrive. A second notary was scheduled to arrive later that night and never did. I am now having to wait for the whole closing/underwriting process to be redone so I can schedule another closing date.

I wish I could give negative stars. These people didn't care about me as a customer at all, and I believe most of them to be incompetent at their jobs. Communication was atrocious. Nobody did what they said they'd do. I received multiple loan estimates and electronic disclosures to e-sign because they kept getting the numbers wrong. They didn't even send the right documents to the closing agent and he wasted a trip to my house. Even after they finally got it right, I wasn't supposed to be charged for the mortgage for the following calendar month, yet I was anyway (not at all to my surprise at that point). Do yourself a favor and stay as far away from doing business with Freedom Mortgage as you can. Go with ANYONE else.

We refinanced our existing Freedom Mortgage loan at their prompting, which saved us tens of thousands over the life of the loan. With their free closing option, we spent no money to save money. Can't beat that! Their online tools are also intuitive and simple allowing to pay more against our loan to save even more money. Very pleased!

I was marketed multiple times to refinance into a lower rate with a streamlined process. I decided to accept the offer and was told it would take about 3 weeks and would have minimal if any closing costs. That was in October. In mid December we finally closed and we had to pay almost 900 dollars in closing costs. During the 3 months that this process took it was very difficult to get information as to what was going on. I got a total of 3 different loan officers and some times I would have to write all three to get just one to answer me. I was told my loan would be bumped up to a supervisor and that I would be called by a supervisor and that never happened. All in all a pretty disappointing experience. I'm glad it's done but having to pay 900 dollars a week before Christmas was a bite. I probably would not have agreed to this process if I had known it would take 3 months and required that much monies a week before Christmas.

This has been the single worst mortgage / service experience I have ever had. A lack of basic competencies on the part Freedom Mortgage closing agents has resulted in three separate missed closing dates (I am now in the process of being scheduled for my fourth closing date), and these completely avoidable failures are costing me nearly $500 dollars over the two months of unexpected payments. It has also been nearly impossible to get any help on the phone, with an average on hold time per call of more than an hour. I will never recommend their services and will actively discourage all friends and family from ever financing with Freedom Mortgage.

In the beginning, we were offered the opportunity to refinance on our loan. The loan officer was very informative in providing the information and even when I had questions, he returned calls timely. We had to reschedule our closing twice due to a lack of paperwork received from Freedom Mortgage to the Closing Attorney. We received multiple calls from various people regarding the status of closing - which was uncomfortable. The day of the closing - the numbers were off from the document that was provided when I called our loan officer - he just referred us to the closing department -which was after hours by the way. Our loan officer should have been able to answer our call during our closing for reassurance.

For a company that describes itself as the foremost supporter of veterans, I am a veteran and ashamed I have to have them for a mortgage provider. I would NEVER recommend this company to another veteran. I am actually completely willing to refi at a higher rate with another company as soon as the six month window of my current refi is complete. Absolutely NO customer service. Whoever initiates your refi will NEVER speak or email you again after the process begins. And there will be questions. Freedom constructed an at-home closing which was a first for me. I live in KS. A nice lady from Washington D C. Met m at my home after work and we went through the process of closing. All fine. I even was to not have a payment in June. Which is great as my children's birthdays are all in June I figured more presents as 2020 has been a very taxing year for them. Then a week before June, I get a voice mail and an email from some lady at Freedom demanding to know why I haven't closed yet and if I'm still interested. This set major alarms off for me. Plenty of companies are out to scam veterans and reap their benefits as a way to increase their own profits. Who had I let into my house and signed papers with all my information and let them walk away?!?!. Multiple attempts to connect only to discover that the rep from Freedom had "no idea" why my closing didn't complete but that she would find out and get back to me. I informed her urgently that I had budgeted June to celebrate birthdays with no mortgage payment. She told me she would get back to me. She never did. Despite my frequent calls. Freedom took my June payment out of my account despite me having copies of a signed new refi stating I had no payment in June I finally received a call from Freedom in July stating I needed to close again. Repeated attempts to determine what happened to my original closing. Who was the person that came into my home? Where were the papers with my information? Why was no one interested in my concerns? Why did they take my June payment. I sent emails to my Refi person. I sent emails to the lady who called and emailed me telling me she would look into why there was no completed closing. I sent emails to her supervisor which was included as part of her email in case there were any issues with her service. And I left voicemails. No One, NO ONE returned my calls or my email. To this day Freedom mortgage has still not informed why I had to close twice. Or who was in my house representing them. Or where my original paperwork is. I literally took an entire day off from work just to spend hours in the phone with their help line trying to get information on what the hell was happening at this company. Horrible horrible horrible experienced and they don't care. They got their mortgage. I will be taking it way from them first chance I get.

Great company to work with! I’ve had my mortgage with Freedom Mortgage for a couple of years now. Greg Disler was the last rep I’ve had the privilege of working with on a refi. He made the experience extremely painless, professional and quick. He immediately responded to my emails and phone call(s). I highly recommend this company.

Maria G. Is awesome and knowledgeable. Freedom Mortgage is the best place do to business. They has homeowner interest at heart. During this pandemic when all possible hope elsewhere would have been lost they were they in every possible without me even asking. Who does that??? Wow amazing. They work with me in a refinance which was created my mind and family at ease, stress free. People if you are looking for the best after trying the good/better, now it's time to give freedom mortgage a call which you won't regret. Thank you. Omar S.

Freedom Mortgage and their representatives have always provided me and my family the best customer (friendly) support . The representatives are courteous, knowledgeable, and efficient. They have taken the initiative to take care of my mortgage which in turns take care of my family. Great Company !!

I wish I could give no stars! I am an real estate agent and my client has been going through the process with Freedom Mortgage. Today was supposed to be closing day, but due to several technical difficulties and an EXTREMELY slow processing process and SEVERAL delays, my buyers may lose out on the house of their dreams and have had to put out extra money to stay at their rental being that the closing date is now on its 4th extension. Trying to get in touch with anyone has been awful and impossible. I’ve gotten the run around several times. Completely unacceptable and I will never be referring any business to Freedom Mortgage and will not accept offers who are using Freedom. They do not care about their clients. Never have I had a client have as many issues as these poor clients have had.

Closing was nice, and the services for my refinance seem great but currently in limbo waiting for someone to contact me back. My loan officer is no longer with freedom, I have no idea where my money is that was taken "mistakenly" out of my account, no idea where my loan stands, and NO ONE ABOVE my loan officer's manager has contacted me back. They also told me that they will not refund my fees and overdraft charges associated with their mistake. I will never recommend this company to anyone.

I was very happy with the whole streamlining / re-financing process till Freedom Mortgage messed up and paid my property taxes twice. One was paid from my service account (the loan that was closed) and the second was paid as part of closing. To get to the bottom of it I spent hours and hours talking to customer care and sales team and what I got was varying instances of what happened. No one was able to trace and locate where my funds were and what actually happened. At the end of it I was told to follow up with my local town's office to get the refund. No one on Freedom Mortgage side is ready to take the accountability and help me with the resolution.

Go somewhere else to get your house refinanced. This place is a joke, it took them over 3 months to get my house refinanced. They made multiple mistakes through the whole process and I had to correct them over 5 times on the same subject all the way up to the day before close. My mom went with a different mortgage company to refinance her house started after me and finished 2 months before me. If you like to waste your time and have anxiety I would recommend freedom mortgage.

In the end everything turned out alright. However it took two months to get this done. It only took half that for us to close on the house originally. I feel that a refinance with the same company we already had should be quicker. However Sharon was very helpful and did a great job. She was reassigned our file about a month into the refinance. She seemed to move things along quicker and was better at communicating then the first loan officer.

This was one of the most difficult processes I have ever encountered. The beginning was great. However after multiple cancellations Without notice and literally over 40 phone calls finding out what the next steps were we finally closed the refinance process 4 months later. I don’t understand why this was so difficult, and every time I spoke to someone at Freedom they made a promise they would get to the bottom of it, and they did not. Ultimately the main issue was that my spouse was not in the loan, but Michigan is a spousal state. So rather than update the loan with her name on it, they continued to try and reprocess the loan incorrectly. This caused multiple closing dates to be cancelled at the last minute.

Working in the industry gives me a specialized perspective of the service I receiving from my personal lender/servicer. I absolutely Love Freedom as my loan servicer. They are on top of market conditions and keep the customers best interest first at all times. I look forward to financing all of my properties with Freedom.

I did not have a good experience with Freedom mortgage, it took 5 months to get my streamline loan done and I was already a customer. Ran into problems with the paperwork not being done correctly. They did not listen to my needs. Larry Eisenberg was the only person who was really trying to help me through the process, he was really patient and concerned. I would not recommend this company to anyone, my experience was absolutely terrible. No joke

I recently refinanced my home mortgage. I was pleased with the initial contact initiated by a Freedom Mortgage loan officer and the final result. It was just everything in the middle that left me confused. I was contacted by a second loan officer (I still do not know why) who acted like I had not submitted anything (when I had). I didn't get the closing costs until late in the evening the night before closing. I think this is a good company, but not sure who is in charge over there. No one seemed able to answer my questions when I inquired. It is what is is. Hopefully, they will consider work experience when they make their next hire. I felt like I was working with a college fraternity trying to figure out how to run a business for most of my experience.

I had a great experience working with Freedom Mortgage. The loan officers and staff were timely and made the process easy. I had last minute changes and they were made without a problem. I appreciated the high level of communication and responsiveness. Overall it was a good experience!

This is the first time I have ever refinanced for a lower percentage rate and I have heard horror stories! After the process all I can say is the people who were telling me horror stories should have gone to Freedom Mortgage! It was so easy all the documents came to me in email and I was able to log into a secure site to sign all the paperwork! They even sent a mobile closing agent to my home! This was particularly great during this pandemic we could stay outside my home and sign all the needed documents while practicing social distancing and everyone had their masks on! Everyone was so professional yet had a way of communicating that made you feel like family! Thank you all for everything!

We refinanced with Freedom Mortgage recently. Our refinance process was so simple and easy. All forms could be completed electronically until the closing and for closing, they sent someone to us so we didn’t even have to leave home! We got a great interest rate and their payment system is very easy to navigate.

An amazing experience to say the least, just as the government shut down! This team kept me informed every step of the way. They gave awesome advice and made sure they prepared me for what's was to come. I am very happy that the team reached out to me to assist with my needs; keeping me as a loyal customer. I would definitely recommend Freedom Mortgage for home purchase and refinance needs. Truly helpful!

Maybe there just too big. They called me back in Oct '19 to refinance my VA loan. I was happy with my payment but they were going to lower me at a fixed rate. Only caveat was I did not want to roll any fees into the loan. They couldn't get my address or wife's name right on the paperwork. Notary came to my house and it was still wrong so I sent them away. They call me once every other week or so after to refinance the loan. Apparently they don't keep notes of previous efforts. I tried again. Again the paperwork was wrong and they kept rolling fees into the loan. They wanted to schedule final signing and I said no. May 2020 rolls around and they kept calling me. I finally gave them another chance and explained all my issues to current loan officer. Went through it all and notary came to my house to sign. Address and names finally correct but they still rolled fees into my loan. Argh! I ended up signing because I wanted the lower rate and the additional fees made very little impact to my loan payment but they have zero attention to detail.

My final loan agreement was different than my closing disclosure (loan cost increased) I requested to pay out of pocket for my closing cost and at the day of closing the closing cost was rolled into my loan without my approval. I signed all my closing documents just to be done with this whole process and out of frustration. My next refinancing will not be with Freedom nor will I recommend Freedom mortgage to anyone else. My closing date changed requiring me to take a day from work to to fit the dates that Freedom had available. I did not receive a amortization schedule with my loan so I have no idea how much money goes into my principal I called the loan officer to request one and have not received one yet. I do not understand how a bank can give you a closing disclosure agreement then comes closing and the loan amount and closing amount is different from what I agreed on.

If you sent requested documentation, I suggest you follow up after to ensure that it was successfully received. Otherwise, Freedom Mortgage is a good company, and actually proactively sought to refinance the loan at lower rates twice already, saving me the headache of seeking refinancing myself.

This is the second refinance they have totally botched. They keep missing dates for closing and have to reschedule. They never return phone calls; I stay on hold for half an hour before I'm forced to give up. If I am lucky, eventually I get someone who can clean up the mess left by the other incompetent staff. I'm still waiting on the refund of an electronic payment that should never have been taken out, and can now "only be refunded by mail". They postponed my closing twice because of scheduling issues on their end. If they ever call me about a refinance offer, I will be sure to go with another company.

I just finished my VA refi with Freedom and it was a great experience. My first contact Michael Creighton gave me very good rates and really good fees. I also was very impressed with the whole team and would highly recommend them to all my veteran comrades.🇱🇷🇱🇷🇱🇷

If you are a veteran seeking a refi, - Freedom Mortgage is the place to go! Fair, Friendly, Honest, Reliable, and very easy to work with! I recommend highly. You can feel confident you are working with the best and don't need to look further. ~ from an extremely please client

The Title company that Freedom mortgage uses names Title 365 is a joke, They totally messed up my title work. I personally had to work with the title company they still didn't get it totally correct. When I contacted Freedom, they emailed and stated they would TRY and have it corrected but I would be better off dealing with it myself. What a joke. I asked for a copy of the actual closing documents several times, I was told they weren't generated until the day of close. Once I stated that I wouldn't close without seeing the documents, Freedom then sent them to me which goes to show they weren't being honest. Come to find out, the documents had been completed 10 days prior. The actual closing document number for the refinance were completely different than the electronic documents I had signed earlier in the month. I was so tired of dealing with them, I just signed and sent them on their way. They next Stream Line Refinance will be with another company.

My original mortgage was sold to this company. When they offered a refinance I thought it would be a good idea. It was however, the worst experience since getting OC sprayed in the Navy. If i had to choose between the two, I'd get sprayed again. I was constantly lied to and i was available every time they wanted to close and no one showed up. The process took so long my rate went up. I lost over 1000 dollars in wages and time i will never get back dealing with their lies and getting the run around.

Process took a little while, lots of loan papers to go thru doing the beginning, but all and all they made us feel very happy to have refinanced with Freedom. The Loan advisor Evan Moore was so very helpful and answered our questions and if he had to return our calls, he did so in a reasonable time. Enjoyed working with him.

While going through something as big as a mortgage refinance, you should be able to speak withyour loan advisor when you need to. Having to leave numerous messages and never receiving a call back is unacceptable and unprofessional. Very disappointing.

I have had three houses and 6 different mortgage companies and Freedom Mortgage is one of the best mortgage companies I have ever worked with. The people there will take the time to talk to you like a human being and not just a loan number. My mortgage being sold to them has been a true blessing.

Freedom Mortgage was referred to my by a fellow veteran so I called Freedom Mortgage right away. I initially spoke with Maria Scarzella who was/is very friendly, professional and knowledgeable! I had a very smooth transition and process and the rest is history!

Very easy refinance process for streamline VA refinance. Spoke to someone who could actually explain the process and “fees” in a language I could understand. Also offered us a 28 year option to keep us on track to finish paying off our house on time, paid nothing out of pocket!

awesome company to work with. my mortgage was sold to Freedom and they even offered a lower interest rate and kept the life of the loan the same. I couldn't be happier. The customer service is on point!!!!

This was a terrible process until the very end when I signed my documents. I had about 5-6 account managers, started this" simple" refinance in October and did not complete until about February. I tried numerous times to file a complaint, but was curved into talking to yet another type of manager. After the 3rd attempt, I wasn't even sure if they had a complaint department. As far as the seemingly simple process, they are the ones who made it hard. Though my rate/cash to close ratio panned out, I would not recommend any of my friends or family to go through this mortgage company based on customer service and lack there of.

The communication during this process was terrible. I had to constantly call and email to get responses. The team assigned to my mortgage would never respond or answer questions, so I repeatedly had to call and wait on hold for a random employee to answer my questions. My closing had to be moved multiple times; no one even bothered to tell me the first time. The second time, I refused to close because the Final Closing Disclosure I had was so totally different from the one the notary brought for me to sign. No one at Freedom was available. No one ever managed to give an explanation or even seem apologetic for the inconvenience. Every person I talked to gave me different answers. This was a truly terrible experience. Even on the day of closing, no one contacted me from Freedom. Now 2 business days later, still haven't heard a word from Freedom confirming completion or following up at all. I would never recommend this company.

If I could give zero stars I would... They promise you one thing and then have no recollection. We were set for a refinance closing... the mobile notary was supposed to come in the afternoon. They called and changed the time to late in the evening which we weren’t happy about since it interfered with our child’s bedtime... but we still agreed. We waited up and they never showed. We called and they had no record of a notary coming, even though we have the confirmation letter. Next, they apologize and reschedule for December 10th, then we are told we have to reapply. We hear nothing for a week, so we call back and they tell us we need flood insurance! WE are already financed with this company...this is a refinance! No flood insurance needed. Now they want December’s mortgage to move forward!!! We were told no mortgage due until February 1st! We have been going at this since October! They always have some excuse as to why we can’t close. Totally fed up! Awful company to do business with! Refinancing with someone else! Way to start the holidays!

The refinance team at Freedom Mortgage made it very simple for us to refinance our home and lower our payments. Thank you very much. It was so smooth, it was almost like it did not happen. You are all amazing.

I appreciated the chance to refinance my home with Freedom Mortgage. Apparently since I was paying my mortgage on time and it was within the first year of my new mortgage, I was able to refinance for a better rate. I am very new to this entire experience, so every question I had, someone answered it. I much appreciate everything and look forward to working with you in the future.

Was skeptical at first. My mortgage was purchased from RoundPoint to Freedom Mortgage. After reading bad reviews I was concerned. I spoke with Joseph who explained the process, showed empathy for my concerns and explained everything to me about the process and what to expect. I closed with no issues within 2 weeks.

Freedom Mortgage reached out to us to refinance our existing loan with them -- they would pay all of the closing costs. Well that sounded great except for the whole process was unbelievably disorganized. To start, the Loan Adviser we worked with would not keep us informed during the process. He would simply send us forms to sign then when those forms were wrong it would take him days to respond (of course after reminding us to sign the incorrect forms). Additionally, this loan adviser also told us the incorrect information about our payment schedule. He said we would be able to keep our automatic draft payment schedule that split the mortgage into two payments (bi weekly). Yet after we close the servicing team told us we weren't allowed to keep that and had to pay an extra month in advance. They even went so far as to say I didn't hear what I heard from the loan adviser and I was completely wrong. They said their supervisor would call us back to speak to us. Never happened. Then we removed our payment information on the previous loan... only to find them still drafting out of our account. How can they draft from our account if we removed the information. The customer service has been absolutely terrible and I am extremely disappointed in them. They started out with a 5 star review from me and now, if I had the choice I would give them 0 stars.

i’ve been with freedom mortgage for more than six years and I have two mortgages with them. They are not just some company that holds my mortgage, they are a partner and look out for my best interest. I would highly recommend you give them a try if you’re looking to change or refinance.

I have had my last 4 mortgages with Freedom. I've had so many because they keep an eye out for me to consider Streamline refi's when the rates go down enough to make it worth it. I appreciate their constant vigilance and the ease with which I can communicate with them and get everything done online up until the actual signing!! Thank you to Brandon Rosenthal for being such a wonderful Loan Officer and getting my refi done with the exact terms promised. On the last one, they even matched a rate (with lower costs) from a competitor!!

The agent who set up the loan was very informative but when the loan was in process I was not kept informed at all. I have to call for updates and no one ever pick up the phone. I had to call several times. I was not notified when Email was sent out and when I send email to ask questions or for updates, I get no response. The loan was supposed to be closed in a couple of days and no one call for an appointment to sign loan doc. When I call the processing department, the lady agent check and said that I need flood insurance and this is like a couple of days before the loan closing date. And hello, I live in California so there’s no rain! If she would’ve been on top of the loan, this would have been fixed. I had to call the first agent to get things moving. I had to miss work to do all the calling since there’s a time difference. Once this was fixed the person who call to schedule the appointment for the notary person to come out to sign paper did not set the date correctly so my husband had to miss work to sign paperwork’s. I felt that I as the client should not have to run around to find updates info on my loan or miss work to get updates. The company should had call and update me and should call me back when I leave a message. If I hadn’t been on top of it I think my loan Would’ve not closed. I shouldn’t have to go through this much stress just to refinance with the company. Also, they made the offer and I had not once miss a payment.

My experience with Freedom Mortgage was great. Very professional, respectful, and knowledgeable. Timely not wasting your time. No question is a dumb one. They will help you if it’s at all possible.

The overall process of the refinance went fairly smooth. There was not a whole lot of work needed on my end which was nice, but I felt like I was left in the dark a lot and not informed on each step of what was taking place. I also was emailed the wrong closing documents before the final signing of the refinance which led to long wait times to get questions answered to get on the same page as the title agent.

Freedom Mortgage has always been an easy company to work with. They always look out for their customers. Every time I need to talk to one of their representatives, they have always been very professional and answer any questions that I may have.

Horrible loan process and communication experienced in refinancing for a new mortgage loan. I was never informed of costs and updates on my account until I was contacted to close on the new loan. No one had answers and I was bounced around to various departments- none of which had any answers for me. I still do not have answers as to amounts due at closing from the mortgage company. I also experienced some very unprofessional customer service representatives who laughed at me when asking to speak with a supervisor after calling and emailing freedom for 2-3 weeks.

Freedom bought out my loan from another company; shortly after I received a letter saying they could lower my interest rate and monthly payments - Wow! It was a painless - internet process, saved hundreds every month. They do what they say, I have recommended them to others.

My re-fi took 2 and a half months to close. I was told it would only take 2 to 4 weeks. I would tell you why if I knew why, but Freedom Mortgage could never seem to tell me why it was taking so long. My customer care advocate would never respond to my emails, and customer service could only tell me there were problems with the loan docs. At the end, they couldn't get the payoff of my original loan right, and then suddenly it was my responsibility to get the correct payoff to them. My re-fi ultimately closed 2 1/2 months later after 3 cancelled closing appointments. I thought they would go easy on me with closing fees after everything that happened, but they did not discount anything.

My first time to do refinancing with Freedom Mortgage and am thankful for the professional approach and help given for a smooth processing from start to closing. Kudos to Dom Carr for his assistance. All online and what a great experience. Highly recommended.

Re-finance team failed to follow up. Closing documents had inaccuracies we pointed out and reviewed with our representative. The rep and his team did not address or correct the error and we were not able to close as scheduled 9/4. We spoke to two customer re-fi reps that date and were assured of a return call by 9/8. No phone call has been received to date. We followed up with email 9/9 to our re-fi specialist & his supervisor and no return correspondence has been received to date. I would not recommend this company for refinance.

I was notified that I was eligible for a lower percentage rate on my mortgage, so I called up and got the ball rolling. A week went by and I received some paperwork via email stating the terms and conditions. The only thing wrong with it is that they had the previous owners wife on the documents and not my wife. I called Freedom Mortgage and Inspire Closing Services immediately to get this corrected as the closing agent was scheduled to come by the following week. I was assured this would be taken care of before closing. The following week came and the closing agent arrived at my house. We started going through paperwork and noticed that my wife was not on the documents, but still the previous owners wife was on them. The closing agent called Inspire Closing and I was told the documents were to be corrected and we rescheduled the appointment for the following week. Again, I immediately called Freedom and notified them of the problem. The next week came and no agent showed up for the closing. I called Freedom and apparently this name change had not gone through yet. Nobody told me the meeting was canceled and that there were problems. Again, we rescheduled. Next week came and I received another email with the closing documents. Again with the wrong name on them. Again I immediately called to notify Freedom and Inspire of the problem. Finally, after almost a month, they got the name right and we were able to close. All in all a bit frustrating and very poor communication between Inspire and Freedom.

I originally enjoyed the easy process of refinancing with freedom Mortgage. However, after closing in December, I didn't hear anything until January 15th where I was told I was late on my mortgage payment which wasn't supposed to be due until February. The reason? Because for some unknown reason the closing in December wasn't processed. Nobody I spoke to could tell me why it wasn't processed or completed. So I had to scramble and immediately pay my January mortgage and then wait to redo the mortgage refinance in February. I still have no clue what happened originally. The company only gave vague standard answers for every question I asked.

My refinance had to be rescheduled multiple times. The Estimated closing amount And adjusted final number I was told to make the cashiers check out for was incorrect by a couple hundred dollars. My closing appointment, which did finally happen was scheduled for 12:00pm and received a phone call asking to push it to 5pm the same day. Come to find out the closing attorney had no knowledge of the closing until a couple hours prior and was given a different closing amount than what i was told to make the check out for. There needs to be better coordination within the office between scheduling and closing to make the process a little more streamlined. In all honesty this refinance was a head ache trying to track down the correct information.

Freedom Mortgage delivered an unexpected experience! First off I have to thank Kameron Bonner for helping me refinance my house! He gave me sound advice and did everything he could to help meet my needs! He was patient, diligent, and never missed a phone call or question I had. He’s responsible for setting the tone on my experience with my refinance. The whole overall support from Freedom Mortgage as a team was truly felt cared for and cultivated. I had inquired with other agency’s prior and none of them offered the customer service or rate to help me like FREEDOM MORTGAGE!

Jesse Parish was very respectful of my time. He was concise in his communications. He answered all my questions with exactness and did so in a timely manner. He walked me through process at a high level to give me context for the transaction. He explained the options clearly and gave me recommendations based on his experience. He took the time to ask questions to understand my goals with the re-finance. He was persistent in follow up but not overbearing. He made this whole transaction hassle free. Nathaniel Foster did an excellent job explaining his role and the process that will take me to the finish line on the closing. He too was very professional, willing to reschedule meetings and assist me when I had further questions. He was very polite and patient. He was knowledgeable and clear in all his communications, both written and oral. He too was efficient. He never wasted my time on the phone. He got right to the point Richard Lazaro did our appraisal. He was very pleasant to work with. He too was efficient, never wasting my time. He explained the process of the appraisal and what the bank is assessing. He too was knowledgeable and courteous. The process was overall much less of a hassle than I thought it would be initially.

This day in age of customer no service, all of my contacts at Freedom have made me feel as if I was the only client they had from the beginning. From the follow up calls and emails regarding the business but just to check on me and my experience. The verification of identity in every aspect added the security I wanted due to the matters we were dealing with. I cannot say enough what a pleasant experience this was and recommended them to my peers who are looking for home buying loans.

Freedom Mortgage reached out to me just as I was preparing to research home refinance options and offered a great deal with no closing costs. Both William and Carlos were extremely responsive to all of my (somewhat skeptical) questions about the refinance process and remained extremely professional. I will recommend Freedom Mortgage highly!

Mark Leone, Albert Walker, were extremely unhelpful. Mark was my loan officer and I could not reach him the entire 6 months. Not one time. After calling and emailing repeatedly. Everyone I spoke with at freedom set false expectations and were unwilling to help. I still never got my full lender credits I was supposed to after going back and forth and being promised I would get $1800 after all my troubles. I finally just gave up because I was tired of wasting my time and energy on it. Most unprofessional company I have ever dealt with. You need a better more responsive escalations team. I tweeted non stop, emailed the CEO and still never could reach anyone to help. A simple refinance was drawn out 6 months. Not a single person I spoke to was helpful. I constantly had to call in to check in on my loan, only to find out things were not done. Worst company I have ever dealt with. Just read all their escalations on twitter and you’ll see this is not a company you should work with.

My overall experience with Freedom Mortgage was impeccable. They made sure I was aware of the process every step of the way. I will definitely use them again for future mortgages.

At the beginning of the loan it was good, contact was made on a regular basis and I thought this refinance was going to be quick and in little to no time be done... WRONG! After they get you locked in to there system and drain your credit score they stop contacting and start dragging their feet. It took just over 4 months to close on my refinance of my home. Back and forth with the same documents, I dont know why...? I had to call most of the employers for my wife for verification because they wouldn't. They kept requesting odd inquiries just when I thought it was done, like my divorce paper work... I divorced years prior to even purchasing the home in the first place.... Communication with them is difficult, they would email just at the end of there day so by the time you responded you would get an auto reply out of office. I did contact Courtney C. A manager at Freedom Mortgage, left her numerous voicemails on how I was disappointed.... Not a single call back from her...... now that's customer service. Another thing is they do not like that you find your own title company, I saved nearly $2k. But they kept trying to use the one they had listed, I had to threaten canceling the application all together before they would change it.

I was sold on doing a refinance and then had to fight for proper customer service. I sent multiple emails and voicemails to multiple people and they ALL ignored me. I was confused on the process and why I couldn't get an exact cash to close amount but no one offered help. When I did speak with someone they were rude or didn't keep their promises. I messaged the CEO on LinkedIn and he did reply but could careless about me or my experience with his company. He didn't even apologize. I wouldn't recommend Freedom Mortgage because they seem to be too busy and snobby to help real people.

I did a streamlined refinance that should have taken 2 weeks, 30 days maximum. This process took 3 and a half months to complete. I am a mortgage officer and know for a fact that it does not take that long to do this. I will never use them to refinance again. I will use my own company and not Freedom mortgage. Communication was horrible through this process as well.

I have been with Freedom Mortgage for 3 years and have never had an issue until we just refinanced. Had it not been for Ashley Bowman we would have walked away and gone to someone else. It took almost 3 month to close. Then when the checks came to pay off creditors the main one we started with to roll into the mortgage wasn't even there, and no explanation.

I received a call from Richard Gabelman about a complementary rate reduction, in which I was skeptical. I called my spouse and we decided it was best to call Richard back to see what Freedom Mortgage was offering. I am very happy that I returned the call. After being assigned a Customer Advocate I received one of the best, Banning Tennell. Banning set up calls to inform me when new documents were received or when he needed a document from me. I also had questions about figures that didn't make sense to me and Banning was very calm while he explained things to me several times. I couldn't have asked for a faster, relaxed refinance! Thank you Freedom Mortgage.

Freedom Mortgage would not remove PMI from my account when I tried to refinance, explaining that my appraisal value for the new loan didn't matter because my new loan would still be based on the original purchase price in my old loan. There were so many other issues with servicing that I refinanced with another company. My new loan cut 10 years from the term, and I pay the same amount per month that I paid with Freedom. Freedom's practices are predatory and unethical. Steer clear.

Refinanced my home at zero charge and much lower rate. The process was simple with Freedom Mortgage communicating at every turn to keep me informed....it went quick!! Check them out!

Had a wonderful experience. This is my second mortgage with them. I will keep coming back. One of my first mortgage companies only had Indian people to contact who I couldn’t understand and didn’t understand me. I am a veteran and this company has continued to exceed my expectations. You won’t be disappointed. Please give them a shot!

I was given and estimate that was Half the cost of actual closing cost. Reps are very vague on what closing cost cover. I was told I would be contacted 3 days before with amount needed for closing. I actually found out the day of closing when the title company (not Freedom) emailed me with total. I believe this to be a tactic of Freedom . Our original mortgage with freedom has been a year & 7 months. I was informed this month that I had a negative in escrow because they were not collecting the correct property taxes. There excuse why was they estimated them on the lot only . Took 1yr. 7 months to inform me . This is my 3rd mortgage and have never experienced this in the past. I am going to make it my mission to spread the word of how I was treated.

Took 3 months to perform a simple refinance. Communication was awful! I memorized everyone's phone number because I had to call daily with the hopes of getting an update on my loan. Should have gone with Rocket!!

If you are a Veteran, I highly recommend Freedom Mortgage to refinance for the best rate possible. The team is very professional and timely with the application process and willing to answer any questions you may have. You will be satisfied with them.

The gentleman that originally contacted us about the refinance promised us that he would keep us up to date on any information. I explain ed to him that a previous experience with Freedom Mortgage left me apprehensive, at best, and was assured that it WOULD NOT happen again. After agreeing to the loan and signing the initial paperwork, we could not get in contact with him, and after talking to a lady that we randomly found trying g to get answers, he al.ost cost us the loan with false information. We had no guidance through the process, and then was charged a higher closing fee than anticipated, with no explanation.

absolutely awful. I'd give them 0 star if I could. Tried to refinance home and experience was nothing but dreadful. There's no proper communication between them and the third party. When you call them different agents have things to say. You provide all the proper documents and still have to go through hell. Their title department is a joke and completely useless. I never do this but I'm absolutely beyond frustrated with their customer care service.

My refinance kept getting passed on to different people. It started out amazing, the lady that originally was working with me responded almost instantly with every email. Then it got passed on to another person without telling me, and the new person wasn't as knowledgeable, and couldn't answer any of my questions. I had to call her to get any updates and I was lucky if she answered the phone. And to finally schedule the signing of the papers i happened to call in the day after it was approved or I don't know that it would have happened. It turned out to be kind of frustrating to be honest.

I was reading these reviews and was surprised to see all the negative ones? We had a great experience with Lisa and the closer Adonica. We read all the documents (fine print as well) and understood the "no money at closing" indicated fees would be rolled into the loan. We could Re-fi with the same balance of years on current loan or push back out to 30 yrs, lower our interest rate which was a great one to begin with and lower our house payment. After looking at the fee totals and the amount saved over the balance of years with the difference in interest rates it was a win for us. They were both informative, patient with our questions (we had a lot of them) professional, courteous and friendly. We were dreading our loan being bought out from Caliber to Freedom but it turned out to date to be a good transfer of business for us and Freedom. We saved a lot of money and they made a little bit off our Re-Fi.

What I was told and what actually occurred were different. I would never recommend my friends, colleagues, or neighbors to use Freedom Mortgage as a mortgage company! As well, when it came time for my closing the underwriters under the direction of Edward Humphrey never bothered to call me the client to let me know they had cancelled the closing for the following day. It was not until I received a phone call 10 minutes prior to the attorney's appointment at my house (where closing was to take place) at 8 a.m. that he had not received the documents and the closing was not able to occur. I asked him who to call and he had no phone numbers and no direction to give me. I was not able to speak to anyone in the "closing department" until 9 a.m. At that time, I was repeatedly put on hold and then some operator said someone would get back to me. This wasn't until an hour and a half later. The long and short of it was there was no follow up as the "closing team" member shared with me. Emails were impersonal, closing dates were never when promised and there was an EXTREME LACK OF FOLLOW UP! CUSTOMER SERVICE IS PATHETIC! It is quite clear Freedom Mortgage's philosophy is NOT customer service AND there ONLY concern is to pump out contracts. Very disappointing! If I treated the families that I work with, I would be fired! I will be letting the Better Business Bureau know about their egregious ways of treating customers as well. Please, please do not waste your time with this company! You will be pulling your hair out causing your own aggravation!

Very poor experience with this mortgage servicer which just took over my VA loan from the original lender. I am a disabled veteran and I paid my first loan payment with them three weeks early via my online account and received email confirmation it was paid. Without telling me or contacting me they suspended the payment and decided it was owed to the original lender (it was not) and cut a check for the original lender. Now my loan payment is overdue, they still have my money, they won’t respond to any emails and the people I talk to on the phone keep telling me dates the matter will be resolved only for those dates to pass with no resolution. Not only did the people on the phone at Freedom Mortgage not tell me about cutting a check for the original lender with my money (I found that out from the original lender) but the one time I asked to speak with a supervisor they hung up on me. There is something wrong with them taking my money which I intended from one purpose (my monthly loan payment to them) and unilaterally deciding to use it for another purpose without even contacting me. Additionally, Freedom Mortgage’s customer service is abysmal. Avoid this company if you can.

The loan origination process went well but the follow up from Freedom's service center regarding supporting documentation and setting a closing date was extremely poor. Be prepared to do a lot of your own follow up to make sure that your loan file is complete if you select Freedom.

The process of re-purchasing through Freedom Mortgage was less than satisfaction for several reasons. The main reason is lack of communication starting with the final loan officer processing the application into underwriting. While his customer service skills are proficient, his organizational skills need a lot of work. There has been to many incidences where necessary documents were misplaced and asked numerous times to be re-sent. With less than a week into closing I or my husband was never notified that our file was not being sent into underwriting for final review and approval for the loan and CD to be processed by the closing date. With less than 24 hours to closing we were made aware that the final bank statements would not be sufficient enough for the underwriting process. With that being said we were not able to provide the correct statements in time due to the time zone difference from headquarters and St. Louis. The files original date to close on 3-6-2019 was pushed back to four days to 3-11-2019 and cost us over $765 with the extension to the hotel stay and U-Haul rental. Not only did this lack of communication with departments and parties affect my family personally but, it inconvenience many parties with the last minute extension of the closing date. If given the chance to start the process over, knowing what we know now Freedom Mortgage would not be an acceptable lending company due to the way our loan has been managed through the whole process. I ask that you take and consideration using Freedom Mortgage. Melanie Montanye-Collins

First appointment with mobile notary was canceled due to Freedom not having the paperwork prepared. Was not informed by Freedom that the appointment was canceled. Could not get in touch with anyone at Freedom about why appointment was canceled (notary told me). Could not get in touch with anyone to reschedule either. Was finally contacted by Freedom to make new appointment. The second appointment was almost canceled, again, because Freedom had not gotten the paperwork prepared on time. Notary was at my house at 430 and had gotten the paperwork only an hour before.

I read a lot of negative reviews when our mortgage was bought out by Freedom and they presented us the streamline refi option. We went through with the process and it was fast easy and saved us a bunch of money! I would definitely recommend!

I got a good rate and low fees for a refinance, but communication was frustratingly sparse. I had to keep on them to know what was going on, and sometimes it felt like I was reminding them of my application. "Oh, right, it's been 2 weeks since you've heard from us. Yes, we need all these documents from you right now."

I went through their "streamline" refi process recently. Honestly, the closing process wasn't too bad other than F.M. repeatedly asking me for documents they already had. The real problem came when my insurance renewal was due shortly after closing. Freedom assured me they would take care of everything and there would be no changes to my escrow account. That was a lie. Long story short, I had to pay for my renewal out of pocket to prevent my coverage from being cancelled. I'm still waiting for F.M. to send the escrow payment to my insurance company so I can get reimbursed. Freedom also lied to me when I initially contacted them about the renewal payment. They told me they called my insurance company and stated there was a grace period and all was well. This was false and there was no record at the insurance company that they had ever been contacted by F.M. regarding my account. If I hadn't double checked with my insurance company my policy would have been cancelled and I would have been without coverage on my home. Of course, the Freedom Mortgage representative did everything she could to place the blame on my insurance company and myself. Not once did she own up to the fact that they failed to deliver on their promises and responsibilities. All I got was "we apologize for the inconvenience... BUT... blame, blame, blame".

I got an email from the closing company for a different amount thenwas quoted during closing scheduling. I called freedom to confirm and they told me the price quote by the closing company was correct. I showed up to my closing, no one else did. I called closing company, no response. I called freedom, they asked me to wait around for an hour. Still no one. I had to reschedule for a week later. At closing I was informed that I needed to write a check for triple the amount quoted with no prior notification. I called Freedom, they said they never heard of it going up that high but could provide no reasonable explanation for the significant increase. I was told this process would be quick and easy, it was neither. All people involved were bright and cheery throughout the process though. Kudos there.

This was one of the worst experiences I have ever had in either getting a mortgage or refinancing. According to freedom mortgage and their eagle eye program I qualified for a streamlined FHA refinance and I can tell you it was anything but stream lined. My streamlined refinance was started in August of 2019 and we finally closed March of 2020. I started working with Theodore Campbell as my loan officer and his processor was Michael Scheck. This team was an absolute disaster and avoid both if possible. Everything started out fine until we needed to finalize the survey. At the beginning both Michael and Theodore said the survey they had on file was fine. However after not hearing from them it came out they needed more information. After trying to provide what I had I was told again everything was fine and we were ready to move forward. However, this was truly not the case. In October they still did not have the right info and after being told multiple times everything was fine it was clear both Theodore and Michael did not know what they were doing and I started shopping around. In December I got another call from a different loan officer saying they could help me. I thought maybe I just had bad luck and would give freedom another chance. This time I used Samuel Wlodarski. Although he promised he would be better and be able to get in touch with easier there many times he would not return phone calls or emails. However, things seemed to be on track until it was time to close. When it came time to sign papers they had the wrong names on all the forms and of course when I tried to get ahold of either my loan officer or processor once again they had disappeared. I got ahold of Samuel's supervisor Henry Smith and he promised to make it right. So now freedom was on their third time to refinance my mortgage. Henry was by far the best out of the three however things again did not go smoothly. When it came time to close for the second time once again they had the wrong name and wrong address. Freedom uses Inspire Closing, and Old Republic Title if I were you I would avoid them. As the notary was sitting at my kitchen table they tried multiple times to get her to get me to sign documents that were not correct. After making it very clear I was not signing correct documents they said they would be in touch. Later that night I got a phone call saying they had fixed things and were ready. So the notary returned to my house at 7:00pm on a friday night. I signed thinking that the process was finally over but no. I got another call saturday morning and now they forgot to send all documents so the notary had to return to my house and 10am saturday morning to finish the process. Freedom Mortgage doesn't care about its customers. It is very clear they are all about quantity not quality. They treat their customers like a number and not a person. When its time to get a mortgage or refinance find another company. It will save you your sanity, time, and money. It is clear whoever you work with getting ahold of them when there is a problem will take an act of Congress. One of the worst companies I have ever dealt with.

This was the best refinance experience i have ever had! Karen Hoyt was responsive, knowledgeable, informative and went the extra mile to help me complete my deliverables. I have refinanced many times and will only want to use Freedom Mortgage in the future.

Our experience with Freedom Mortgage was excellent. From the customer representative who initially spoke with me about refinancing to Mr. Bodine, my experience was great and we would highly recommend them to our friends.

My experience with freedom mortgage to refinance from an existing freedom account was relatively painless. Joseph helped a lot and the local notary met me for all of the in person papers that needed a signature. Start to finish was an easy transition.

Freedom Mortgage helped me streamline my 30 year VA loan into a new lower rate with ease and confidence. Quick and easily completed online and via phone. A notary was sent to my house for the final signing making it very convenient. Satisfied customer!

Our process with Freedom Mortgage was troubled at best. I was first told I would need a small amount at closing. 2 hours before closing and after the bank had closed, I was told I needed a cashiers check for closing. We signed and were told to wire closing costs. An hour after I wired the costs, I was told we signed the wrong papers. 2 weeks later we signed again. And again just before closing, I was told we needed more monitoring close. Frustrating to say the least. There’s was only one person at Freedom who would even answer my calls, let alone call me back. Thank you, Shelly. You deserve a raise.

Tammy and Gerald were very easy to deal with. They were both very responsive and I always felt like everything they were doing was for my best interest. I never felt like I was ever being pushed into a direction i did not want to go or was uncomfortable with. It felt like I was dealing with friends throughout the entire refinancing process. I was honestly surprised by how fast and smooth everything went. The crew at Freedom mortgage has been super helpful and supportive over the years. I highly recommend Freedom mortgage to anyone who is interested in getting a mortgage or refinancing.

I was approached by a rep about a quick refinance to lower my interest rate. I was told it would take 15-30 days, The process took over 100 days due to no fault of my own. No one with the organization wanted to accept responsibility or accountability. There was a request that needed to be sent to my bank, They printed an overnight shipping label for it, Stating my bank should receive it the next day, it took them over 30 days just to mail that out, As if it just fell under someones desk and they forgot about it. This has me thinking very much about a complete refinance with another organization. It just seemed every single step a ball was dropped by someone, And communication throughout was suspect, I always had to be the one reaching out.

My confidence in the refi process was put at ease immediately as I talked to Ms. Mathias. She was knowledgeable of the VA loan procedure and answered our questions professionally and promptly. We look forward to a very good relationship with Freedom Mortgage in the future.

Just refinanced with Freedom Mortgage. The whole process was easy, smooth and very fast. Definitely one of the easiest and trouble free refinance transactions I have ever done.

HORRIBLE CUSTOMER SERVICE! I can't believe that, a company can be ran in such a way. I had important documents waiting to be sent to a housing agency, and nobody bother to process them. I made plenty of calls and they all went in vain! I know im going to lose my house because of their neglect... I hate that my mortgage was even transferred to them!! UPDATE! I DON'T HAVE ENOUGH WORDS TO THANK THE TEAM AT FREEDOM MORTGAGE! 100% CORRECTED THEIR WRONGS, ALL IS WELL, AND MY FAMILY WILL KEEP OUR HOUSE!

Re-Financing our home loan with Freedom Mortgage was remarkably efficient and thoroughly proficient. A truly positive experience! Thanks to Michael Creighton and all those who made the Re-Fi possible.

I had a very good experience with the Mortgage Originator, but a frustrating experience with the Customer Advocate. The problem came in computing how much I would owe for taxes in 2019 and in 2020. The Advocate kept trying to charge me for my 2020 tax in 2019. I was refinancing a lone that began on March 15, 2019; the date that I closed on my old home and the day that the mortgage on my new home began. The advocate explained to me that she could not get my 2019 tax bill from the Sheriff's Office (Tax Collector in Louisiana). I explained to her that she would not be able to get the bill until the first or second week of December 2019. She would not accept the assessors tax assessment for 2019 because it was not the "tax office". I explained to her that my tax bill would be $405.60 from the Sheriffs office, which is based upon the August 2019 assessment. Further she would not accept the fact that I paid part of my tax bill to the new home owner of my old property at the closing of my previous property on March 15, 2019. Rather, she applied my estimated maximum tax from 2020 to my property tax for 2019. This resulted in a higher mortgage (from about $81,000 to over $83,000. I appealed to the Mortgage Originator, that the settlement on the mortgage was too high. He corrected the final mortgage amount based upon what my actual taxes were going to be for 2019. A second problem resulted from this whole maze, i.e. two settlements were sent to the person closing the mortgage (at my new home). We got down to the final summary pages of the mortgage, when I informed her that I would not sign the mortgage because the mortgage amount was incorrect. I brought out my copy of the 1003 which was sent to me by the Mortgage Originator and showed her what I agreed was the mortgage amount. The Closer then informed me that she had received two copies of the Closing papers that day. When we checked the other copy, the 1003 coincided with the one I had agreed to the previous day. She had to go back to her office to print the other 1003 and related papers which I signed upon her return. So you see, I was not too happy with the entire process and I do not know if I would recommend your company to anyone else.

Freedom Mortgage was not helpful at all. Loan officer talk to us on Oct.29,2020. And never heard back from him. We call at least 4 time and send a long email. NEVER respond. We was closing on the home. They call to verify the time was correct 5pm. No call or came I text back the number at 5:20. She stated sorry ur paper work wasn't ready call ur loan officer. WHAT!. So I call no answer left vm. Never call back. So I call Freedom alot time no one had no answer . No a supervisor. She stated she call me on Monday by Noon. No call. So I start calling g back. Finally I talk to the closing department and title company. Paperwork was ready on 11/23/2020. So reshudule Dec.3,2020. This was worst thing go through and have no direction. Freedom Mortgage was not helpful to me and my husband at all. Micheal Heneghan was the loan officer. Still never call back from Oct.29,2020- Dec.3,2020. SAD

I just refinanced my loan with freedom mortgage. I had shopped around with my local bank. Freedom was able to beat my local bank on internet rates and was able to lock me in with the orginal length of loan instead of starting back at 30 years!! They even came to my house to close on the loan. I literally never left my house! Amazing company!

From the beginning of the refinance process to closing day, everyone we communicated with at Freedom was wonderful! Absolutely nothing comes to mind as far as improvements. They called or emailed when they said they would...the numbers they initially quoted as far as closing costs were super close...everyone was patient and kind. What more could you want? We would highly recommend Freedom!!

I am still in shock at how quick and easy everything was! I think I am still waiting for someone to call and tell us there was a mistake or an error in the paper work and we did not pass! Our monthly payment went down, we got the cash we needed for our son's wedding and to pay off debt! This was absolutely the easiest process ever! Freedom Mortgage really just saved us!

Got a call one day from Michael Heneghan to talk to me about an opportunity to apply for a lower interest rate. I really didn't have to do or say much throughout the entire process and came out with a stellar rate and a good amount off my mortgage. Quick and painless and exactly the way it should be! Appreciate that random call Michael Heneghan!

I liked the monthly payment and lower interest rate. However the agents I worked with didn’t respond to questions in a timely fashion. My closing was delayed for some unknown reason which resulted in a late mortgage payment, which they expected me to pay. I did not receive pertinent information before closing as they said I would. I had to call and then the agent wasn’t sure why I didn’t receive it. We received the documents less than 12 hours prior to the closing.

My transaction with Freedom Mortgage was supposed to be an easy, quick retention refi on my home that I built about a year ago. 2 1/2 months later, two cancelled closings (that no one bothered to inform us about) we got it closed! I've had several mortgages and refis in the past and this was by far the most frustrating experience.

Freedom bought out our loan from our original lender. Soon after they called for their check-in transition and went straight to work on the refinance pitch. Which is fine, because with the rates are currently lower so it did make sense to discuss it. We decided to move forward with the refinance. The issue has been the transition to the the new refinance loan. I asked if there was anything I needed to do online since I had just got done setting up autopay with freedom and was told that I was good to go. Well, autopay worked during the transition (had already made auto payment towards the original loan) and was it ended up attempting to be applied to the old loan which was closed, but it wasn't something that I could see online in either loan locations. After 3 calls and 19 days and counting there is a paper check on it's way. During the 3rd call I asked if there was any compensation for the payment that would have been all towards the principal (reduces the daily a bit) or the interest we would have had in our bank account. The rep placed me on a brief hold and came back with a quick no since it was made against the old loan (sigh). Also, the rep from the 3rd call stated they could have just moved that money and applied it against the principal. I literally asked the 1st call rep that very same thing and was informed it would just be a refund in 24 hours. The 2nd call rep wanted me to prove that the money pulled from my account even though rep 1 and rep 2 confirmed it was there in an unallocated state (longest transaction waiting period to validate a made payment ever). Additionally, rep #2 wanted me to email in plain text my bank account and routing number to them. I politely declined. I am left with a less than stellar view of this company so far and wish I would have refinanced with someone else. Maybe the grass wouldn't have been greener but one thing that is for sure is that they don't seem to have their ducks in a row. Edit 10 Nov 2020 - Now I had to call after getting a letter stating I don't have homeowners insurance. When I called the number provided I was actually able to find my policy number. Which says to me their internal processes don't talk to each other well. After speaking with a rep, they were able to carry over that policy number into the new refi loan number. This company is trash!