Fort Bragg Federal Credit Union Ramsey St, Fayetteville

This branch is basically one big ATM now. No tellers. Doors locked. Only Skibo (and I'm assuming the one on Ft Bragg) are open. They claim it's a staff shortage, but come on... That's an easy excuse during these times. There seemed to be 10 cars parked outside. This is a small bank, so that's a lot of people... doing what? Not helping bank customers, that's for sure. Also, the one person that seems to be their notary lets their license expire.

Writing a review is a first for me. So I've banked with FBFCU since 2004. I come in once a month to do a bank to bank wire. For about the last 6 months there has been only one teller that has been able to do this wire for me without any problems. I've had tellers at the Ramsey St branch tell me that they either didn't know their password or was locked out of their account and could not help me. Then they would have me wait on one other teller to perform the wire. So I go in today and there is only 1 teller working. I hear her tell a customer that everyone else was on lunch. This teller has told me in the past that she could not do my bank wire. So of course after waiting in line for 10 minutes I get to her and she tells me that she cannot do the wire and that I would need to sign in on the book and wait on one of the reps to help me. Then I heard her tell the rep that she couldn't do the wire because she's by herself and it would take to long. Excuse me but I waited in line just like everyone else and this is a function that a teller should be able to perform. So anyways after waiting a few more minutes a rep tells me that the branch manager could do the wire for me in her office. I tell the rep that I also needed a withdrawal and she responded with the manager couldn't do a withdrawal in her office. So I tell the rep that I'm not waiting back in that line and then she gave me a funny look. Needless to say the manager was able to do the wire and the rep took care of the withdrawal but my issue with this branch is that all of their teller's should be able to perform their basic duties without inconveniencing the customers. I've been experiencing this issue at this branch for months now and someone should have "ALL" of the tellers trained to do bank to bank wires.

I hate this branch. 20 minutes after you send your deposit through the tube is a norm, not an exception. I've gone insode numerous times to see an empty lobby and have a manager tell me she is understaffed. I HATE this branch! Update: they've actually taken steps to address the long waits.

After 20 years of banking with them, they are now instituting fees for everything, unless you maintain 5,000, and 10,000 balances in your account, they will try to sell you on the phone insurance, but it only covers up to 300.00 and there fraud protection is already covered by other policies elsewhere. Soo I short I will be moving my account.

They clearly didn’t get the mandatory mask notice because no one working inside has one on!

Worst customer service ever. If it wasn't for the fact my auto loan is with them soon to remedy that I wouldn't use them. You also better be the right race to get the service when they do actually preform it.

My experience at the location on Ramsey St. was not at all pleasant. The teller who assisted me spoke to me condescendingly and acted as if she didn't want to assist me or respectfully answer my questions. I didn't get her name but she wears glasses, walks with a limp and is heavy set. In a scale of 1-10, I rate her customer service as a 1.

Best Credit Union Bank around and fantastic service with personal service and a smile!! One problem. Fix the ATM machine! Columbus day and your closed.

Now I completely understand why the rating is what it is I opened up an an and applied for a debit card to be able to send and receive funds from and to my family I live outta state applied for the card they said wait 6 months or do direct deposit I chose to wait the 6 months because they wouldent provide me with a card I can’t go 3-6 weeks living outta state with no money to pay anything it’s crazy then they wanted to have an attitude the whole while like they didn’t tell me what I repeated to them then they wanna run a credit check how many times for the same account I got approved already at this time your harming my credit horrible customer service horrible bank

After 12 years of banking. They are now charging 5.95 month for checking.