Florida Credit Union W Duval St, Lake City

This organization will deliver nothing less than the best from expertise and professionalism to top-notch communication. They are professional, kind, and everyone there is so welcoming and they really make you feel like an important person. It’s a rare thing to discover a bank that genuinely cares about the people it serves. The moment I set up my account with Meagan Jackson she has gone above and beyond on assisting me on all of my banking needs. Her dedication, professionalism, and care for each individual sets the standard for excellence. This bank has an awesome team and a dedicated staff. I am very impressed by their vision, hard work, outstanding performance, and wonderful team-mates. Their reputation is well-earned.

Brooklyn Book the Member Service Representative of the Lake City Branch is the Very Best! She was very knowledgeable and informative with helping me apply for a loan. Never rushed me and even stayed late to make sure everything was done right and accurate. Because of Mrs. Book I will always make FLCU my first choice to take care of my financial needs. Thank you for a great experience Mrs. Brooklyn Book.

Brooklyn Book is by far the best baker I’ve ever had in my life. She’s a jewel! Every time I go in it’s not just a transaction, she’s like family! I’ve been with the credit union for a while and she has single handedly (if that a word) put me in position to buy a house now. Thank you for all you do Brooklyn

Brooklyn Book is the best. Very very very helpful and makes me feel like I’m a person and not just a number. I have referred many people including my family to her . Will never go anywhere else !

Brooklyn at the Lake City branch is amazing to work with. Always goes above and beyond to meet our needs. Highly recommend her!

Brooklyn Book is the girl to see!!! She really went the extra mile for me and didn’t take no for an answer on my behalf. She was very knowledgeable and helpful with getting my auto loan approved.

I have nothing but good things to say about this Florida Credit Union, specifically the Lake City Branch and even more specifically Brooklyn Book. Brooklyn came highly recommended to me to assist me with my banking needs. She was able to quickly set me up as a member and process what has now become several loans. I have never stepped foot inside this branch but I am always able to get in touch with a human that has good customer service skills. Even though I consider Brooklyn “my banker” she will ask which local branch I want to pick up the check and what time. She is that efficient and goes the extra step to make it convenient for the members. Once I arrive at my local branch, all of the employees seem to know her when I say “Brooklyn sent me” and they too have nothing but good things to say about her as well. I may be biased but I use Florida Credit Union because of Brooklyn….maybe you should too.

I am not giving FCU the five-star rating (my wait to speak with a representative is always too long!), but for “Brooklyn Book” who took great care of me once I was called back to her office. She was not the stereotypical banker with flowery language. She went above and beyond and was ‘real’ in the way she helped to resolve my issue. She took the banking terminology and put it in Lehman’s terms. Five-stars for Brooklyn Book. 🖐 She was worth the wait. 😊

Mrs. Book is very knowledgeable in her job and her approach to her members. Her attention to detail is second to none. She not only meets her members needs but educates them in the credit recovery process and how to better themselves financially. Mrs. Book is the only agent I do business with and I firmly recommend her to anyone wanting to do business with FLCU. She 100% goes the extra mile to help and genuinely cares about her members.

I went into the Lake City branch trying to cash a check and ran into an issue with my account. Rashaela B. did everything she could to help me out and was very understanding of my situation. I don’t know what I would’ve done without her help and I wish to give her a sincere thank you!

The customer service here is amazing! Ms Brooklyn Book helped me so much with everything I asked her and I really appreciate her for everything she has done!