Flagship Bank US, Clearwater

Certain things in life you expect . . . you flip a switch on the wall, the light comes on, you don't do cartwheels because Duke Energy did it again. Unfortunately, we are conditioned to expect mediocrity and poor service almost everywhere we go anymore. But, when you experience gratitude and customer service at its best, it's worth telling someone! Christina Dickson, SVP, makes you feel like she came to work today just for you. That's her simple philosophy in business . . . treat people like there's nothing more important on your schedule than their need! That's not taught in a workshop or seminar . . . you either care or you don't. Christina cares!

Allows People with not so great records open an account, but when real hard working lower class comes along they want nothing to do with you. I was trying to relocate was going to use this bank but was turned down because I wasn’t the right fit. How the heck is a single mom working a Regular job supposed to get on there feet if a small business like this snubbed there noes at me. It’s ok I went with Suntrust and they were amazing.

Don't be fooled, there is no advantage over the big banks I left the big banks years ago because I enjoyed the personal touch of banking with people who know you by name. I knew that they would be more willing to work with me for any of my needs....but that's when times were good. I had been with them for 8 years, almost as long as they have been around. Even when I moved away I kept them because my finances were set up with them, automatic payments, debit purchases, direct deposit, I was loyal to them. But then times got tough. I lost my job, I had to move money around and sometimes I couldn't anticipate the automatic drafting of my expenses. Fees, Fees everywhere. I am working again and I can't keep up with the fees. Did I mention Fees? $400 in fees in just one month, to be exact. I will probably get the local news to run a story on this. Some payments I couldn't stop, some I did cancel but still pre-authorized. Even with my account falling into the negative, they were still authorizing transactions, just so they could return the money and collect the fee. They never lost a dime on me, but they are insisting that I pay these fees or they will put a debt on me. This is big banking practice. This is Bend Over America. I found that they are just as nasty as the fat pigs that run the large banks and they have no willingness to make it right.

Friendly, personalized service. Kind of reminds me of "Cheers" You want to go where everybody knows your name. It's true. They offer the personal touch that the "Too big to jail" banks miss.

A nice staff that gives great personal service .

When my own bank (Regions Bank) of 20 years failed me and my business when trying to receive the PPP loan I was referred to Flagship. They did everything for us, including completing all the documents online (Twice! Received both PPP loans). They literally saved my business. Can't thank them enough! Not to mention friendly and personable service. In process of moving all of our accounts over to them.

This bank and staff are AMAZING!! I’ve had a major life changing event and Flagship has done everything in their power, including deliver papers to my house during my grieving. I could write an entire page about their kindness, but I’ll just say.... transfer your accounts to this bank!!!!! .

Thank you everyone at Flagship for helping me and my business to get the PPP loan. I have many business acquaintances that the banks haven’t even started to process their loan. We truly appreciate you!

The best banking experience you'll ever have, trust me. You're not a number but actually a person here, and the people are amazing!