First United Bank - Marble Falls US, Marble Falls

I have banked with First United since 2013 and was American Bank. I have always had great service. We decided we wanted to buy a home. I reached out to Rob Ellis back in February. He walked me through a few things to clean up. He was super helpful through the entire process and we just closed on the home today. There were times when I had numerous questions and concerns. Rob was patient and took all the time I needed to answer the questions. Do not hesitate to use them for your mortgage needs! Thanks again, Rob, Lauren, and the mortgage team! Easy and smooth process.

Rob Ellis was our loan officer and we were very pleased with his efforts and support. We had very good communications throughout the process and Rob got us a great mortgage package, he took extra efforts to include everything that we wanted in the mortgage. Thanks Rob.

Highly recommend Rob Ellis at First United Bank in Marble Falls as a mortgage loan consultant. We just moved in to our beautiful new home and couldn't have done it without Rob -- he went over and above to ensure a smooth loan process. Highly recommend!

Very courteous and friendly. They treat you as if you were the only person in the bank they give you their full undivided attention.

The app never works properly. I set up a pin and at some point it stops working same for fingerprint. Customer service is rude and unhelpful when you have to reset your password. I'm tired of it and will move my business account to another bank.

We've finally left First United Bank and regret having opened an account there. First United demonstrated to us multiple times that they prioritize profits over their responsibility to their customers. During our time as customers, we found that we had to be vigilant about monitoring our account for exorbitant fees, and finally decided that First United was a poor custodian of our money and wasn't worthy of our trust.

If you have minimal expectations this is your bank! Not necessarily this branch but the bank in general is out of touch and not in the 21st century. Their ATM's and online access is antiquated and don't function properly on Apple products. In the last several months I've probably spent 4 hours on the phone with support. You can't access statements if you use Safari and Bill Pay only works in Google Chrome but will lock you out after a second attempt. At my branch it took almost 2 months to get into my safe deposit box because the banks key didn't work. It was totally ridiculous and not even a gesture to compensate me for repeated trips and ultimately meeting their locksmith. I bank with multiple banks and have nowhere close to these kinds of issues.

It was a pleasure working with Rob. During this high stress, high volume time he and his staff were very communicative and friendly. It was wonderful they arranged for a closing agent to come to our home!

Great people, friendly staff and easy-to-use online tools. We’ve also had several loans at this bank. They’ve all been smooth and competitive. Community oriented.

Exemplary staff and customer service. I am always treated with kindness and courtesy and would not hesitate to recommend this bank to any of my family or friends.