First Service Federal Credit Union Hilliard Rome Rd, Hilliard

I do almost all my business with First Service Federal Credit Union. The staff is super friendly, courteous, they remember me every time I come inside or drive through. They always make me feel welcome and special. They are super responsive through their on-line site especially during the pandemic when I have had questions regarding accounts, interest rates or any other issues. The on-line site is super easy to navigate and very secure. The rates they offer are often better or equal to local brick and mortar banks. They have been especially kind to my 91 year mom when she had questions and needed clarification. I highly recommend this bank for all your financial dealings.

Had an outstanding experience at the Hilliard location. Katie Mason is an excellent example of what customer service should be. Not only professional but very pleasant and accommodating.

First Service is a great credit union. I have been with them many years. Great customer service. There products are very well to meet each individual's need. Polite and very respectful too to their customers.

We have moved our business account from HNB to the credit union. The girls that work in the office are always ready to assist us with our financial needs! We love this place! Katie, Mary, Allie and Lillie are great!

I came to this credit union to get pre-approved for an auto loan today, 12/28. I can certainly back up these other reviews as far as the professionalism is concerned. I walked in and I explained what I was there for and the teller said, "Let me see if she's busy," and then he just stared into her office while she was speaking with someone else. There was no, "Please have a seat," or "We'll be with you shortly." So I just awkwardly stood there. I eventually get into the branch manager's office and fill out a sheet for typical pre-approval protocol. Also, I attempted a handshake and that was kind of forced upon (I believe a handshake is important when doing business) and her attitude wasn't all that enthusiastic. After entering my information she said she would "call me in about 2 hours." That was at 1 PM, and did not get a call the rest of the day, having to put everything else I needed/wanted to do on hold. Attempted to call back before business hours ended and had to leave a voicemail. It looks like I will be taking my business elsewhere.

Came in today to ask for help with my accounts. Mary helped me, very knowledgeable, professional in behavior and the way she was dressed. She is an asset for the credit union and it would not surprise me if she would end up becoming the CFO or CEO.

I joined the credit union when I moved from Toledo.. I have had all good experiences. I applied for and received a car loan. Th ey are very friendly and the manager remembers my name and will let the teller know who I am before I reach the window. The kind of atmosphere that I came to expect in Toledo but wasn't sure if I would find it in Columbus.

very unprofessional, would not work with us on a refinance of our car loan. it did not matter that we both had credit scores of over 800. we are older and wanted to pay our loan off faster.because my husband has some dementia we were turned down.i am sorry i even looked at there web site. would advise all to steer clear of this place.... After much bickering and going back and forth, they reviewed our application and did grant us a loan, finally...

So I have always had the good customer service at this branch. Haven’t really had a reason to go anywhere else. The staff here is super friendly and recognize you as soon as you walk in. Even to the point where with the pandemic and all, they still manage to recognize you in a mask and still provide good quality customer service.

Mary Burkholder, Member Service Representative at the Hilliard Branch provided unbelievable customer service and efficiency in re-financing my car loan. The process was smooth, easy and saved me money! Thank you Mary!