First National Bank Bestgate Rd, Annapolis

Negative stars - The FNB branch on Best Gate Road in Annapolis Maryland is slow, ineffiicent, RUDE, Unprofessional staff from the tellers to the Customer Service representatives. I'mclosing my account after banking with the institution for over 19 years. First rule of sales and customer service, "Take care of your customers or someone else will."

Literally THE LEAST PROFESSIONAL lending company & staff in the business. Do not, repeat, DO NOT, UNDER ANY CIRCUMSTANCES, use FNB or any of its lenders in Annapolis for your mortgage. They’ll get you to your closing day, and then go on vacation, leaving you completely at a loss. FNB in Annapolis cost my husband and I our deposit & could potentially cause us to be HOMELESS the week before Christmas; with our 2 kids!!! They had OVER 2 weeks to obtain our VOM but never called us to conference with the former mortgage company to obtain the documents. If it weren’t for the seller, we’d be on the street.

This branch has issues....the professionalism of the personnel, from tellers to the management is deplorable. Challenging attitudes, unprofessional attire, and a general sense that they hate their jobs. There's too many other options out there than to put up with people who visibly sigh when a customer walks in the door.

Horrible service. Kept charging fees after 4’visits to set up automatic withdrawals from another account in their branch.

I gave one star because I could not give none. The worst borrowing experience ever. As a customer of Annapolis Bank, I chose to stay when they were bought out by FNB. The customer service I just received is the worse ever. I even filed a complaint with corporate headquarters two months ago and I never received even a call. When I called in to check why, they said the complaint was never filed. A new complaint was filed and that was three weeks ago. Still no call. The loan officers in this bank do not have a clue and neither does the bank. I am looking for a new bank.

Local guide Robby, who is miffed over the reviews....In a nutshell, Google Local Guides are "power users" for Google Reviews. Users who sign up and contribute to the program are rewarded with “Google Local Guide” status. They also get perks. Robby has reviewed 37 businesses and given them all five stars....he's either very easy to please or wants to advance to the next "guide' level and get another free movie. Ok, onto the bank. I gave it 2 stars out of sympathy for the tellers who obviously work under a lot of duress. I have personally heard management speak to their underlings and customers in a less than professional manner. I have experienced a number of issues that could have been easily rectified to my satisfaction had the bank managers been trained in true customer service. Speaking down to your customer, calling them by pet names and attempting to shame them will not win you favor.

Very rude staff and extremely unhelpful. Do not use this branch. The one in Severna Park is much better.