First Merchants Bank W Jefferson Blvd, Fort Wayne

We've worked with several associates at First Merchants bank when applying for a mortgage and setting up our Home Equity Line of Credit (HELOC). If you are interested in a HELOC, make sure you work with Dijana Hrncic. She has a customer service, no pressure approach. She is extremely informative and we've continued to maintain a relationship well beyond the establishment of our HELOC. Most recently, she contacted us directly to notify us of a promotional rate on our HELOC that cost us nothing to take advantage of. The bank also doesn't look like a hospital ward with all employees mandated to wear masks, like some other big name banks do. Do yourself a favor - ditch the big name bank and join a bank that will truly will provide you with PERSONAL Banking!

Just another bank, they don’t care about customers. Ridiculous bank fees and much more. Find a better bank. Can’t be that hard to find one better then this one.

I’ve been banking through first merchants for over a year and it has been filled with nothing but pointless bank fees. Plus was never told about fees. You aren’t very informative with your customers and had no help on wanting to make a change. Just get “ nothing we can do” when they were the ones who charged the fee and then wasn’t even informative before I got the account to tell me about all the different fees. Just a money seeking bank, doesn’t care about customers.

Pretty ridiculous that I can only check my account balance by phone when the bank is open. What kind of sense does that even make?