First Interstate Bank Ne Hwy, Bend

First Interstate Bank on Hwy 20 in Bend has been friendly and helpful during the rapid decline of my parents’ health requiring me to take over their finances and ultimately settle their estate. Kellyn and Morgan both explained options in terms that I could understand and helped me set things up efficiently. When something could not be done for legal or other reasons, they provided alternative methods. They also provided a notary when my own bank of 30 years refused to do so. I did encounter tellers in this bank that were unfamiliar with how to do certain things that I needed but each time a coworker happily assisted and promptly had me on my way to do other things.

I wanted to use First Interstate and support smaller organizations in the community, however, this was a mistake. The Branch manager, I believe her name is Kellyn Brandt, unfortunately, did not present herself professionally. My husband and I wanted to open an account and Kellyn who was very inviting. Once we started the transaction, which took us hours and was input incorrectly, she angered and exclaimed that we treated her badly rather than taking responsibility for the paperwork input done incorrectly by First Interstate branch representatives. Our time is valuable and it did not seem to be the case with Kellyn. Rather than stating the customer is "always right" approach, her approach is, We are right, you are wrong...good-bye. Thus we took our business elsewhere. There are many choices.

Tried to open an account and it took the banker over 1 hour to make this happen. He made many mistakes and it all had to be rendered by another banker. Not worth my time. Opened another account at Wells in 30 minutes top. Try to support local, but sometimes, it just isn't worth it.

Great customer service. Much better rates than the too big of banks. Bankers are accommodating and are sincerely helpful.

Great experience the other day at First Interstate bank! It’s so refreshing to see employees there are genuinely happy to be helping you with your transaction, and not just going through the motions like I’ve experienced at some other banks. The man assisting me (Austin I think) was friendly, helpful, and quick to complete my transaction. 10/10 experience.

Good service, excellent employees, positive environment, overall a very good experience banking with First Interstate. Especially appreciated the attentiveness and help of the branch manager!

Very happy with First Interstate! Good team vibe. Efficient and friendly service every time. I always recommend to my friends. 10/10

Friendly service, getting through their drive through is a joke if you drive a lifted crew cab pickup.