First Interstate Bank S Washington Ave, Emmett

Wendi is the most personable and helpful branch manager and banking professional I have ever dealt with. She makes the time for you and will follow up on any concerns issues or time sensitive needs. You don’t have to hassle or remind anyone at this branch. Her staff are equally as helpful and if they don’t know something they will find out! Super glad I was turned onto them and I trust them with all of our business and personal banking needs!

Been banking with First Interstate for 4 years now (previously Bank of the Cascades) and I've always been treated with friendly respect. Wither at this branch or any other in the treasure valley. No matter what I need, they just smile and ask what more they can do for me. I've visited 3 of their branches more than twice, been on the phone with their customer support a handful of times; and they've ALWAYS been professional and helpful.

I will say that prior to the first interstate take over of the bank of the Cascades banks, this location was ok. Since the take over it has been a terrible downhill slope. Bank wise...do not deposit money or checks into the ATM, they only post that money when a real person walks out to the ATM and removes the checks and money from it and then they post them manually inside once a day only...then on one occasion I deposited a check with a live teller, that cleared and posted to the account on a friday...then the next day (during a holiday weekend) all the money from the check and purchases I made on friday disappeared. Not deducted, vanished. Throughout the weekend various small deposits and deductions came and went, not mine mind you...random stuff that had no names online. Tuesday morning (Monday was the holiday) the debits showed as normal but my check just showed as a credit. Not a deposit, a credit. So I asked the teller... "What happened guys?" Their answer was "on my side I just see the deposit on Friday, I don't see the rest you're fine". I was not fine with the bank randomly taking my money for a whole weekend and probably worse was that if someone says my money disappeared for 3 days, I would hope you would be a little more concerned and try to find out what happened. ... This was not the first time this has happened. I am switching banks

This branch and it's team are a huge part of the community. From all the tellers, bankers, to Wendi the branch manager. They care about the people they serve. They have earned my business.

Best bank around. Wendy and her crew are the best..always there to help out..no matter what. Great people.great service by the most knowledgeable professionals.

They reopened a closed account, overdrafted it $1500 then I found out after they sent me a letter showing the negative balance and several late fees on top of it. Employee at branch and customer service were rude and it took me countless hours to ‘rectify’, and I still had to come out of pocket to avoid collections. Worst bank I’ve ever had.

Usually pretty fast. Everyone is very nice. I have been banking here since bank of the cascades and since the switch over to first interstate I have had no problem whatsoever with this bank.