First Horizon Bank N Cedar Bluff Rd, Knoxville

Pretty new to the bank. Some of the workers are very nice, but others leave a very bad taste by being snappy and unhelpful. Yesterday online services were down, so we went in person to the drivethru window today. We came from dealing with a very ill relative. No one said anything to us. When we pressed the call buzzer a woman snapped at us loudly that there were customers inside! She could've just told us she would be with us in a moment. The employee at Kingston pike just flat out refused to help us since our accounts are with Cedar Bluff. We may switch banks. Especially after hearing about the cyber attack and in person robberies😰😱

This branch has really gone down hill. Ever since it was robbed. When they started changing people around I guess that's when it started. Shame on you for disrupting the excellante service they gave their customers!!!!!!! I hate going in that branch now. ( cedar Bluff)

The crew at First Horizon Cedar Bluff is amazing, friendly, and helpful. If you go there regularly, they will know your name and greet you personally. They have helped me with some complicated account issues, and have gone the extra mile in getting my banking needs met.

I cannot say enough good things about this branch. I have used many different Banks and visited other locations and have yet to experience the level of customer service and care as I do with the employees here. All the employees are genuine and efficient and I will not take my business ANYWHERE else.

Customer service has always been friendly and very helpful. They are extremely nice

Ive been with First Horizon for many years..I have always been treated great UNTIL the last month or so when the staff changed. Today was awful...one teller I had 3 transactions and a car was at the drive through. ...a lady got up from her desk walked over and told the person in the car she only had one teller. OMG poor customer service!!! She should have taken care of the customer. I wanted to wrap the big red braid around her lazy neck!

Beware beware beware! Do not open an account at this bank or this location as they do not care about you as a customer unless you have hundreds of thousands of dollars on deposit. I decided to get First Horizon a second chance and that was a major mistake on my part. I will be closing this account and moving my business to Pinnacle Bank where I should’ve opened it up in the first place.

The people at First Tennessee Bank Cedar Bluff have been taking care of me for years. They are cordial, patient, and very helpful. I find it hard to believe someone would find their service to be anything but 5 stars. I’m a customer for life !

Great customer service! I love this branch and it is within walking distance to my house. My only wish is if they were open until 6 every day during the week for my small business deposits!!!

Best branch in Knoxville...customer service is excellent.