First Horizon Bank Dayton Blvd, Chattanooga

My elderly parents in their late 80s have done business with First Horizon bank for 60 years. They are now in assisted living in Huntsville Alabama. We went to the bank and filled out change of address forms for all of their IRA retirement accounts. 4 or 5 months ago my mother received her annual IRA distribution but my father did not~$3500. We contacted First Horizon and they said it was sent to a local wrong address and they would have to wait 90 days before a check can be reissued. We waited, and now the bank says we have get a document notarized saying "we" lost the check that was never received. The bank knows the check has not been cashed and could easily cancel it and reissue. Instead, they would prefer to have my will chair bound dad and mother leave assisted living and go find a notary to sign a document that says they lost the check that was errantly sent to a wrong address by First Horizon. Buyer beware of doing business with this bank.

Waited at the drive through window. No one was there and never came while I waited. And it wasn't closing hours either. I just left without getting what I needed done. Won't be going back to that location. Edit: The day after I left this review, someone from the bank called me and asked about the situation. I told her what happened and she stated she would look into it and apologized. She also stated that she hoped I'd give their location another chance. As a long time customer, I really appreciated them contacting me about the issue. I changed my 1 star rating to a 3.

Always a good experience when Rodney and Kelsey are working! They always make me feel welcome and provide awesome service!

As always they are safe , reliable and kind.

We have been with this bank for 17 years and this particular branch is so difficult to deal with. Every.Single.Time. I need something notarized, or something special they say they cannot do it and every time I drive right down the road to a different branch and they do it with a smile on their face. I have finally learned my lesson that they will never get their act together .

First of all smith get it right. This is red bank not east ridge if you were smart enough and can read. I have been going to this bank for over 20 years. This bank and employees are the friendliest people in there. Get your facts straight and stop being an idiot. Smith your talking about the wrong one to begin with. If you have a problem report it. All your doing is making a fool of yourself. This bank is the best.

ALWAYS friendly, ALWAYS attentive to any and all of my banking needs. Great location, great people.

never had an issue member since 1967