First Horizon Bank W Northfield Blvd, Murfreesboro

Excellent staff. Excllent products. Excellent managers. They really make you feel like a family friend. Wish rates were better though.

I've been a customer for 7 years but have never really felt welcome here. The savings account rate is garbage at 0.01%. I just signed up at a credit union and get 0.30%! What made me leave was their liberal views spewed on social media and a particularly bad service instance. While in the safety deposit vault a worker came by, shut the gate and locked me in. I tried to get the teller's attention for a good while but she was too busy talking to the security guard. When she finally saw me she shouted "He locked himself in!" When she let me out I told her I had been locked in by a worker to which I got a halfhearted brushoff.To top that off I was told they couldn't match or beat the preapproval mortgage rate I got from 2 other banks. I'm leaving once my last deposit clears. Update: Went in to cancel today and was again asked why I was leaving. I didn't want to get too involved so I gave an honest but not detailed reply. This was the third person I've had to explain it to this week. The employee shouted "What ON EARTH are you talking about?!". When I explained further my concerns were dismissed with "I don't have social media.". I don't care what they have or don't have personally. That doesn't invalidate my reason. Just the cherry on top of terrible customer service. In all three of my last visits closing and transferring my accounts not once was I asked if I'd like to speak with a manager.

I'm surprised to see any negative reviews about this bank. I have banked at three different places in Murfreesboro through the years, and First Tennessee has been, for me, the absolute tops. People are friendly, efficient, and caring. Five star ratings are things I rarely give, but FT deserves it.

I will not recommend this bank; they lie and take advantage of you, they won't even apologize for their faults, shady bank, is there an option for no star? They don't deserve this star after all. Shame

Everyone is always friendly and helpful

I HATE this branch. Been with them for YEARS. The only branch I will use from now on is the one on memorial and Thompson. I will never use this one again. They made a mistake instead of accepting fault they tried to turn something around on me. Completely insane and not professional. The only person I trust at this branch is Betty.

I've been to several different FTB in murfreesboro tn and have always been nor only served , but cared about. Any issue that's come my way has always been addressed professionally but in a personal manner. I've never been talked down to. From the very first time that I walked into ftb and Preston Adcick got me started with a bank account. That may seem trivial , but I hadn't had one in a very long time. He treated me like a person. He was great. All other folks has been too. Thank you all so very much.

Larry Miller is the bank manager. He has no sense of professionalism and no idea what tact is. We went in today and there he decided to speak disrespectfully to clients and employees. I will be removing my money and closing my account immediately due to bad business attitude. He might want to think twice about the way he speaks to people and the consequence of his actions.

i just starts to bank here and i feel totally comfortable with folks @ the bank on north field