First Financial Credit Union W Peterson Ave, Chicago

FFCU has been so very helpful to me whenever I come in for anything. They have great customer service here. Sonya and Irene went above and beyond to assist me with help getting financed for an auto loan. Thank you again FFCU for having such a helpful staff. Highly recommend this credit union.

I have been a member with them for many years already. Along with my family that has been a member with then having 3 car loans and credit with them. I also had a car loan with them and a personal loan that I was paid before the maturity time. I came back as a customer asking for a P Loan and they were asking me for paystubs when I'm a business owner and I don't get pay with pay stubs. Saying that I gave them proof of my income showing all my bank account with positive balances and good money there but that wasn't sufficient for them because I didn't have a pay stub. SO they didn't get back to me to help and they just stop giving me communication about it which I felt not so important for them. So I'm demonstrating that EVER since they change the staffing they are careless with the "members" they don't care about giving satisfaction for any of us. We miss Nancy & Ariana Thanks Lori Maloney for ignoring the customer needs. As a Branch Manager you need to work on customer service and sources to help the customer with better understanding.

Proverbs 18:24 - A man that hath friends must shew himself friendly: and there is a friend that stickers closer than a brother....First Financial Credit Union has been that unto me each time I have called for advise or help and I Thank You!

THIS CREDIT UNION IS NOT "slowly going down the drain" IT'S ALREADY GONE. I refinanced TWO cars and obtained a loan with them. I paid each one ON TIME and NEVER MISSED A PAYMENT. I applied for another loan after completely paying for the last one. A week went by and no call, no email. I called after a week and a half to get a status and they said they would call me. NO CALL. I emailed James who works in the Loans Department and he finally told me that my application was denied automatically by the system and that he was going to look at it. Another week went by and NO CALL, NO EMAIL. I emailed James and he almost immediately told me that there's nothing he can do. WHAT A JOKE. THEY HAVE NO RESPECT FOR THEIR MEMBERS AND NO COMMUNICATION SKILLS.

As others have mentioned, FFCU is slowly going down the drain. Every time I walk-in to either branch, there is always a new employee.... Why are all the seasoned employees leaving???? It's so frustrating when a new employee doesn't know how to process a simple transaction! I used to love transacting when all of the older staff worked there, now it just SUCKS! Good luck trying to get someone on the phone, YOU WILL BE ON HOLD FOR HOURS! The customer service is mediocre however, I blame management as this is their responsibility. Their mobile application is horrendous and their website is TERRIBLE. Nonetheless, if you want to join a credit union that is stuck in the old ages, then join FFCU!

First timer here and Irene was excellent. Fast communicator, very outgoing and kept her words as promised. Closed on the deal ahead of time. Highly recommend!!

I initially wrote a bad review but actually, FFCU worked hard to make things right and almost all of the people I ended up working with were very helpful. Thanks for taking time to help me, figure things out, and make things right.

***Update*** Management team reached out to us right away and cleared everything for me and my mother in-law. There was definitely a confusion and with everything cleared up, we are really happy that we came to First Financial Credit Union. I would suggest asking questions no matter how uncomfortable it can be sometimes. I am glad there was someone there that speaks Spanish that explained to my mother in-law a second time. ***Update*** I spoke to a rep via Phone letting them know that my mother-in-law wants to open a secured Credit Card, and they gave her something else. Over the phone, they told us that there are Spanish reps that will be able to help her with the language. This is unbelievable!

Not at all organized place! I wanted to apply for car refi loan. Called them, they got all my info, told me to apply online, which I did. They ran my credit score (north of 800) and then never called me. After leaving voicemails I finally got someone on the phone to tell me that even though everything looks great with the credit application, I can not be approved because I don't live in their area... something they could have done during the first call and save everyone a bunch of time and hitting me with a credit check

Many people would choose a credit union to have a more personalized banking experience, tailored to help you achieve financial wellness- something that would not be received at a traditional commercial bank. However, do not bank at First Financial credit union if that is what you are looking for. Sadly, we have banked with FFCU for over 8 years and I must say that we will soon change establishments. We must wait on hold endlessly to speak with anyone. Oftentimes, they dont even answer the phone. Furthermore, the representatives are rude and accusatory. Additionally, it is impossible to reach anyone between 1p Saturday afternoon to Monday 9am. Also, we must incur atm fees due to the lack of associated atms and mobile deposit isn't available. This bank lacks all modern conveniences.