First Federal Savings and Loan of Lorain Oberlin Ave, Lorain

So far the worst experience of our life for a construction loan this is our 3rd time building well qualified buyers. Never used this bank before now we know why. 2 other construction loans with excellent ethical banks..... however my builder is only able to use them there costs are insane for closing costs like 70 percent higher than a good bank, very unethical and shoddy.....The loan officers/car salesman are not honest at all. Go to any other bank and see the difference in numbers or anywhere shop I believe this bank needs audited more often and hire qualified Originators/ car sales....who talks politics when dealing with a construction loan for a home Wow Brad I'm right there with you....

This is unquestionably the worst bank I have ever dealt with in obtaining a mortgage. Had we not been in danger of missing the closing date, I would have switched to any other lender. They forced me to provide them an additional $2,500 to be held for "repairs" that consisted of cleaning the carpet, fixing a hole in a wall, and $1,000 of it was for roof repairs based on their appraiser, who never got on the roof and never actually saw the roof because it was covered with snow at the time of his appraisal. The kicker was that the property appraised for about $11,000 more than what I was buying it for!?! They also did a property search and found another property owned by someone else with the same name as me and then insisted that I show proof of insurance on a property that I had nothing to do with. I provided normal proof of funds, but then they insisted that I show them proof that I could withdraw funds from my retirement account for a down payment...but I wasn't using any funds from my retirement!?! Then I received notice that a little over $1,900 was being refunded to me as an escrow overage, but I never received the check for this. I saw this amount go in and out of my escrow account a few times, but I'm not sure where it went!?! This is a pretty pathetic way to treat any customer, let alone a customer with an 800 credit score who is putting 20% down. They really know how to talk down to you here and I will never do business with these shady individuals again.

I used their ATM to withdraw money. I forgot to get my card out of the machine. I called them the next day when they were open. They weren't very nice and told me that I would have to wait until they could check the machine and would call me back. 4 hours later they called to tell me that they found the card but wouldn't return it because I bank with someone else and wasn't a member. Even after I offered to come show ID and have my bank contact them they wouldn't give it back, telling me that It could be stolen... SMH. They shredded my property! Awful service. Now I have to wait 3 weeks for my bank to issue me a new debit card. Should be illegal to keep MY property and destroy it. Stay away from these criminals

Good bank have never had any problems,however their is a glitch in their recording when you check on the phone your balances and your deposits ,it makes you listen to the whole thing twice before you can get your info.

Good local bank where you can still walk in and talk and work with a teller. Keep your money local with mortgages and loans from this bank! And they had a really cool orange and white winter cap which I wish they would bring back for the holidays.

February 4, 2021 - At the recommendation of my builder, I went to First Federal Savings of Lorain for a construction loan. The process was a bit disjointed but, I attributed that to doing business during the COVID pandemic. I will explain the reason for the low rating and the reason I do not recommend this institution. What they verbally told me (promised) was very different from the words in the contract. The effect of this difference cost me highly. The loan officer acknowledged the reason for the "error" was a recent change in policy that had not been effectively communicated. She promised the harm it did would be rectified. However, this did not happen and multiple attempts to then communicate with the institution's President went unanswered. Promises made were not fulfilled. My recommendation, place your trust in a financial institution that is better organized, places value on honesty and customer service. I do not recommend First Federal Savings of Lorain.

This branch is VERY slow, and on the busiest days of the month they only have a few tellers. They are very slow. I will go across town to 42nd st branch from now on

I had a long relationship, with this banking instituition, I dealt with them for atleast, 32 years that is until about 3 months ago. I received a lump sum check. From property that belonged to my mother. Went to the bank and purchased two money orders, Left home thinking I had them. A relative came in and stole them; and paid a woman to cash them in. When I notified the bank they said i had to file a police report; then once, the police department issues warrants they could reimburse me. The police did all they could. The person dissapeared otherwise she would be in jail. However, crooked first federal never paid me a dime and basically blaming me ; because, I had not filled the money orders out yet, It was $1200 I was using it for a down payment on a car I decided not to buy. Every one, I have ever known who has been a customer and lost money through crooked means never gets reimbursed by this dirty bank. Yet, all their money is insured. They are going to crumble and fall for tbeir dirty practices.

From JoEllen, Nancy and the rest of the staff, this team is awesome! The president of this branch has done a Fantastic Job with his people and it shows. Don't apply anywhere else for a home loan but here! Thanks again for all that you have done for my family.

I banked with FFS&L of Lorain for a little over a year and it was a great relationship...until I had to close my account due to the fact that I'm moving out of state...and they charged me $25 to close my savings account!!!