First Family Federal Credit Union E 20 St, Okmulgee

I don't go there very often but every time I do the drive-through/tellers are slow and they take their time when they want to help you. I can only ever come during my lunch break because they close before I get off work and I only have so much time for lunch. Not only did the see me pull up but they seen another car pull up to the next lane after me and instead of helping me 1st they help the person who came in after me, they seemed to know what she was there for. They took their time and have no care for how long they make people wait when there was no one else there but us. I can understand if they were busy but they weren't. Im to the point I'm ready to change banks.

This place is terrible. I got scammed as a college student in NY, alone, and they did nothing to protect me. In addition, they deemed me liable for the money (no insignificant amount) and seized my account. They then proceeded to demand payments from my grandmother (who is retired, and having trouble financially as it is; they had her take out a loan FROM THEM, to pay them that money) They knew about my situation (I couldn't even buy food or wash my clothes; still can't) and literally did nothing to help. In addition, before all this, I had already pretty much determined that I wanted to close my account; their staff is always rude and impatient; it takes several days of consistent correspondence through email and phone to get ANYTHING done. I never once got the impression they put their members first.

Everything i do with ffcu is online only because i drive truck otr, very seldom do i ever get to the actual location. Never any issues, the few times i was at the location in okmulgee everyone their was super friendly and helpful. Wish the banks would learn to follow suit. Highly recommend this financial institute.

Our family has just been very happy with this bank, every time we call or stop by the staff has always been just over the top and this morning they made my 4 year old little girls day after having to school for an injury. Thank you! (I will try to post a photo with this location)

E excellent Staffing and a family friendly bank. This bank is second to none.

Have not physically been inside to open new accounts as yet, contact was via messages which my questions were answered swiftly and concise. Thank you First Family Federal Credit! Will be in tomorrow :)

My experience with the account manager of First Family Credit Union was a great experience. The manager was very helpful with my question. Great Job. Thanks for

Mistake after mistake after mistake. They were great several years ago. I don't know if they got bought out or what but they are awful now. Nothing is done correctly ever it takes about 20 attempts to get anything done and then it is still done wrong. Go anywhere else.

Just a ? When do they deposit funds? Is it automatically done once they receive them? Even if closed?

Great place to do business courteous and friendly service !