First Community Bank Harrison St, Batesville

I worked with a Johnny H over the phone and he has some of the best customer service I have ever experienced at ANY bank. This young man deserves a raise or promotion. Those type of skills should be recognized!!! They definitely stood out to me.

I have been with this bank for years and I have always had a pleasant experience with them. However, that all changed this week. Saturday I became a victim of fraud on Zelle through the FCB mobile app. It was my first time using Zelle through my bank so I wasn't sure what to expect. After creating the account, I received emails from Zelle asking me to add cash to my account in order to receive the funds someone was trying to send me. It requested that I add 200 to activate my account, I did. Then nothing happened, it didn't transfer from bank yet. Then I get another email asking to send 300 instead the 200 didn't work, I did. Both transactions were pulled out of my bank and never seen again. The email pretending to be Zelle was a scammer. The next day I did everything I could to find help, no help. That Monday I went to the bank to see what help they could offer, they offered no help. They said it was my fault and I should never use Zelle again. I asked why they would offer Zelle to their customers if they know its high use for scam and fraud and then offer no help to their loyal bank users when they become a victim, I got no answer. I had 500.00 taken from me, FCB turned their back on their customers when they need them most. Beware. I will be withdrawing my money from the bank and submitting this review to every social possible to make sure everyone knows what to expect when you use First Community Bank.

Both me and my husband use this bank but after yesterday we are highly considering switching. Is it too much trouble to lower your flags for 9/11? Not only did this location not bother to honor those who lost their lives on this tragic day but Searcy locations didn't either. Do better please.

They help you with all your banking needs

Keeps putting my card on hold for no reason.

They continuously put my account into the negative on purchases, even though I have overdraft protection and have since I started my bank account. I can't pay my rent without my bank declining it but noooooooo of course my electric can just go through and be taken out and put me -$200 because of all the stupid charges I have to deal with.

This Bank has one of the kindest Bankers I have ever done business dealings with.

Good bank, appreciate the hours they are open for business.

Very friendly and helpful. Have had an account with them for almost 10 years. We just set up one for my daughter who is in college.

I have been a client of the Community first bank for years. I'm happy with the service they provide.