First Commerce Credit Union Thomasville Rd, Tallahassee

I applied for an auto loan with them online and was preapproved. The loan officer contacted me via email for backing documents, which I provided. I then heard nothing from them for days, attempted to call them and was sent to voicemail, and later received a rejection letter in the mail. Nothing in my credit history has changed between my application preapproval and subsequent denial. I have excellent credit, perfect payment history, and a suitable debt-to-income ratio, so the denial was very much a surprise. It was very upsetting, especially since they made no attempt to follow up with me other than a cold letter. Unfortunately, I made purchasing decisions based on the preapproval and am now stuck taking a high interest rate somewhere else. This bank needs to get their preapproval algorithm better calibrated if they want to deny people based on things their algorithm is approving. Highly irresponsible to do to prospective customers.

WORST BANK I HAVE EVER DEALT WITH…EVER!!!!! If you can bank anywhere else..literally anywhere else I would suggest doing so. Terrible customer service and all around banking policies. The lady who answers the phone for this place is the worst customer service I have ever experienced!! I do not know her name, starts with an L or something. Again..save yourself the honest trouble of dealing with a bank like this and go somewhere.

A gentleman by the name of Douglas provided such professional and caring service to me today. Unfortunately we had a fraudulent transaction with my husbands PayPal acct. He was very helpful and informed me they could reverse the transaction but it take up to 3-5 days. So since it was Friday afternoon I knew it probably wouldn't be until next week. Like most people we could not afford to have this happen to us. I decided to check my acct to see how much money we had until then and to my surprise they had already completely in less then 3 hours refunded the complete amount! What a relief! !!! Thanks to Douglas at the Thomasville Rd branch!!! A very satisfied experience!

Nothing short of an excellent experience. Financial Services Officer, Martha Indihar, worked with me directly and provided the best customer service I have ever experienced at a financial institution. I have only visited the branch located at 3343 Thomasville Rd. so I can't speak to the other branches but I have no reason to doubt they will be just as good. So if it is not already obvious, I highly recommend First Commerce and Mrs. Indihar.

I think that having been with them since 1982 and having several accounts with them says it all! I love First Commerce!!!

Scott Shoemaker assisted me in getting pre-approved for an auto loan. He was friendly, knowledgeable, and proficient. He even returned my call, AFTER THE BANK WAS CLOSED ON SATURDAY, as I needed some quick help while at the dealership. Thank you FCCU and thank you Scott!

Below is my review of this branch, based on my experience at this location 2 months ago, which I accidentally posted to the Bradfordville location. I gave it 1 star then (it deserved zero). I visited today and the service inside the branch was improved, but, it was so horrible before, I can only upgrade it to 2 stars now. I sense that some employees are trying, but management isn’t taking customer service very seriously. From October (one star). Their customer service and technology are abysmal! There are all kinds of limitations on how you can do electronic transactions, difficulty setting it up to begin with, lobby still closed due to Covid-19, drive-thru backed up all the time with glitchy technology there also, and extra charges for doing any transactions by phone. And, to top it off, they don’t even pretend to care or notice that they have problems. If you have all day to spend just trying to get basic transactions done with your bank, then FCCU’s for you; However, if you have a job or anything better to do with your time, save yourself some headaches and don’t start any kind of banking relationship with FCCU!

*Beware* The worst bank ever!! Stay Away!! Do yourself a favor!! I went over $4 and for some reason I've been charged 3 $35 fees totaling 105 so 109 in all and first I was told a refund couldn't be issued because one was given 1 year ago but I advised her that I had just recently opened the account around that time and money was taken out using my account and routing number for a life insurance policy that didn't belong to me so they credited my money back then she says hold for a min and when she comes back I was told because of the type of checking account I have they can't issue a refund smh Stay away from these crooks.

Been with First Commerce Credit Union since I was 16 and they were Florida Commerce CU. Twenty plus years later and I still wouldn't use anyone else! Now all I want for Christmas is a few branches over my way in Gadsden County!

Robert Barnette is an honest man that is easy to work with and very professional!