First Assured Mortgage Bob Billings Pkwy, Lawrence

By far the worst lending experience I've ever seen. to start out I'm a Realtor in the area and work with tons of loan officers. My buyers come to me with a 10 percent down conventional. Which is awesome so they start looking for a house. We offer on a couple and lose out. Finally we get one under contract and when I try to reach out to Joel Kaczor to give him the good news, he's unresponsive. I called the office, they don't even know about my buyers. We go two weeks without even getting a phone call. Then come to find out they can't qualify for the loan that he said they were good for. Then on top of that they hadn't submitted anything to underwriting which basically means these buyers should have never been pre approved in the first place. This is by far my biggest pet peeve with lenders. Now my buyers are out 1,000 dollar earnest money plus 500 in inspections on top of months of their time searching for a home. This all could've been avoided up front if they had been pre approved by a reputable lender. This dragged on for a while because Joel said he could get it closed. At the end of the day he couldn't. I've had a few lenders do there same thing in the past. Doesn't hurt the lender to hand out pre approvals in hopes one closes. I would not trust what this bank tells you.

Joel and Spencer at First Assured Mortgage were great to work with and helped us with our pre-approval process when purchasing our current home. We will definitely call them again in the future with any mortgage needs.

These guys made my experience easy. The property that I was trying to purchase had an astonishing amount of "red tape". They put me in the right loan, at a great rate, and handled all the hurdles they could. What more can you ask from a mortgage broker. Real mortgage warriors here.

Joel the owner/broker of First Assured Mortgage is a friend and I've used them several times over the years. You won't find better rates or service.

Never got a response to emails, phone calls, application. Just spam.

Joel Kaczor is a Servant Leader. I got my start with Joel in the mortgage industry over 20 years ago. Although we now have separate mortgage companies, Joel still follows up with me and gives me advice on mortgage products, customer service, you name it! Joel will guide you through the mortgage process, whether a purchase or a refinance, and always put you with the BEST mortgage product and pricing. Don't think twice about using Joel and First Assured Mortgage!

My wife and I worked with Joel and Spencer as we were first moving to Kansas and purchasing our first home. They were great to work with and had us pre approved quickly and easily. It was all very convienient and great communication. Highly recommend them.

Joel and Spencer were incredibly helpful throughout the entire process, and made sure everything stayed on track, and answered a thousand questions along the way. Used them twice in the last ten years, and will 100% use them if we ever move again

Awesome experience! Thank you guys! As stressful as house buying can be, you guys were always there to answer all our questions no matter the time of day!