First American Bank E New York St, Aurora

I found that the personal banker was so helpful and willing to make sure everything was understood as I began to shift from one bank to First American. My personal banker even did a follow-up a week after opening my accounts to see if I had any questions and if I was comfortable so far with the transactions. First American is very attentive to their consumers.

Horrible bank, very misleading with their monthly fees and horrible customer service. Charged me $10/month fee for two years without notifying me and said they can’t do anything about it. Spoke to the manager and she was rude. Definitely don’t recommend this bank. Please use Chase or other bank.

The banker forgot to return my debit card after she kept me at the window for twenty minutes with a simple deposit, but she talked and laughed with the coworker. Always bad service at this bank, never had such a problem at my other bank - Bank of America.

All the staff are very friendly

I have had good experiences with the staff but their website is junk. Its the worst old non user friendly site i have ever been to. I fear only a few things and the occasional times I need to use this site is one of them. Hours and hours of my life wasted on the phone for their problems. PNC bank does not have these issues. I'm moving my accts back to them.

I've been going here for years and I've always experienced nothing but the absolutely best service possible! Every single person who works or has ever worked at this particular branch is warm, kind, and amazing! They always go above and beyond for any and every customer that walks through their doors. Thank you!

Nice, polite and helpful staff. Excellent first impression.