Finger Lakes Federal Credit Union Seneca St, Geneva

I only wish I could have given less stars than one. Once again it is a nightmare to do anything with this credit union. I can't even get to online banking because they can't even input information correctly in their systems. And naturally, if it is not business hours, you cannot get any assistance.

The Geneva office is wonderful! I’ve banked with them for years and their service is honestly superior to any other financial institution I’ve done business with. The women all remember me from when I was a kid and opened my first account to asking how my family is doing. They always have my best interest at heart no matter if it’s an account question or loan questions and other inquiries. I don’t believe they get the credit they deserve. I always look forward to going in their office. Thank you all for your wonderful service!

The Rates are great and the staff is super friendly but there is no way to make payments on a loan without having to drive down there and pay them. Frustrating. 2015, seems like it should be super easy. I pay all my bills by phone. I don't have to drive to any of them to make the payment. Just because its a bank I shouldn't have to drive down to make the payment because my money is in another bank. Other than that they are very nice people and I love their services.

Calling FLFCU is a nightmare. I work in Rochester and have to call during the day. I have literally been on hold for 20 minutes and keep getting looped into " I' sorry all service staff are currently assisting members in the lobby or are on another call" I have a very simple question to ask. I tried going online to check there and of course this is also a nightmare because "we can not validate your account please call...." I call that number and its just an 800 number to the branch. I have never called them and gotten a human that picks up.Very frustrating!!!

I've always had good service here.

I love this bank they go out of there way for there customers. Well worth your time to open an account with this bank I can guarantee you will love them as well. Fast prompt customer service no fees at most atm's just an all around wonderful experience and great popele! I highly recommend this bank!

I had an issue with activity in my bank account and Beth at the Geneva branch took her time with me to listen to the issue and help me work through it. Her help was invaluable! I have been with this bank for a long time and have always been very happy with their customer service!

What a bunch of wonderful and helpful people no matter what problem I have, They're always willing to work with you. I'll never use another bank.

People at bank are friendly and helpful. Usually very little waiting in line, as multiple tellers keep things moving and grooving in main libby.