Fifth Third Bank & ATM FL, New Port Richey

While banking here is normally effortless Im infuriated with the stupidity of requiring a vender to call and verify a cancellation through a conference call. I gave the hold release code, gave proof of cancellation, and verified I was who I said I was. Requiring a conference call is absolutely ludicrous. You are holding my money for no reason and you have the ability to release it at any time.

HORRIBLE. I obtained a loan through 5/3 a couple years ago. Due to hard times I ended up missing one month’s payment. The terrible app and online interface had ZERO information about my arrearage. I tried to call them, and was unable to speak to anyone because I was unaware of what my account number was (it is blanked out on statements and my phone). Tried to chat feature, which was generic and also worthless. After making extra payments (and always paying the minimum), I was STILL assessed a $35 late fee each month. $140 in fees later, I FINALLY spoke to someone. Then get this- got disconnected after being on hold and in rotation for an hour while asking for a refund of late fees. This is STILL unresolved, and I am thoroughly fed up with their poor customer service, terrible app and web page interface, and horrible “chat” feature. Never missed a payment in years, and this is how I get treated. One payment missed and they capitalize on it and charge you late fees, and make it so you can’t find out exactly what your arrearage amount is. I smell a class action coming.

My husband I began the process of refinancing our home back in September 2020. Since 5/3 is where our current mortgage was with, we figured it would be a quick, easy process. We couldnt have been more wrong! We were informed that we would need a 5/3 account in order to receive the 2.99%. We immediately go down and open the account with 20k in money market account. Meanwhile,When it becomes November and December and we’re no closer to a closing date… Our original contact person quit. I believe it was the assistant who finally informed us that we would have a mew loan specialist working with us. By now, its end of January, first of February and the application process must begin again. Another hard pull on our credit—- by March and April we found that nothing was moving any differently, we began process with another company. We have closed and are happy. If you ate considering Working with Fifth Third’s I would certainly steer clear.

There very helpful. When I needed to set up a joint account.

Best bank branch I’ve ever dealt with. The ATM however really needs replacing, that thing is always breaking or eating cards or something. The branch itself is just the best, they’re always friendly, remember your name and catch up with you like best friends, their wonderful to bank with.

I’m a customer of a fifth-third bank for years. I never experience anything like that in any of the branches. It's the first location the manager feels like she is more important than any customer. It's the second time she is rude and very unpleasant. Treat customers without respect. I hope she will follow the rules of the county not her own. And even she have some suggestion she should be nicer. That one is the closest to my house, so I'm not going to drive to a different branch because of her. Employees are friendly.

Came in thinking it would be a hassle but was wrong, Talked to John and he made the process very easy even came to the counter with me to help me make my first deposit. Very appreciative for his help!

Lousy service. I do not recommend. I wish I could have left 0 stars. This is the worst bank around.

Third time here to deposit cash. Every time 1 teller. 2-3 people in line and 2 cars at drive thru. Ridiculous.

I am absolutely appalled with how poorly the employees treat the customer. I understand how frustrating working at a bank must be, but the attitude that the tellers have is unacceptable. I felt like I was bothering them every time I went in to do my banking. It’s a terrible and embarrassing feeling when you’re just trying to pull some money out and the teller rolls her eyes and scoffs because you ask for your change a certain way. Everyone has bad days, but this is consistent behavior from multiple tellers. I’ve made a couple complaints, but that doesn’t make any difference. With all the banks out there it’s not worth staying at one that’s going to treat you like you’re a problem, not a customer.