Fifth Third Bank & ATM Newtown Dr, Liberty Township

We refinanced our home just recently with Fifth Third. I've always had a welcoming experience, until now. This complaint is on the employee named Grant. We fully trusted Grant with all the information we provided him with. Grant tells me that because I had such a good credit score of over 800, that I was able to get 2.99% on our loan. I was very pleased. Rates went down further, so I called Grant to see if I could get a lower rate. Grant informed me that 2.99% was the lowest that Fifth Third offered. Still pleased with it. After we closed, we received a letter from Fifth Third stating all of our information about the loan. It turned out that we got 3.99% instead of 2.99%. I called Grant. He wasn't there, but the other lady there was shocked that Grant offered us 2.99%. She said, I don't know why he would say that because the lowest rate we offer is 3.99%. Grant can't seem to remember any of it. Now I'm concerned. Since he lied to us. what else is he capable of doing? Concerned about all of my information that we put in his hands. Honesty is the best policy. Go with someone you can fully trust.

Went in because of identity theft and a "hurry up and pay or go to jail" scam call. Teller and Manager were helpful and understanding. I'd not bank here because of the recent headlines exposing the bigotry based on skin color attributed to the company over car loans, but these two women were friendly, helpful and professional.