Fifth Third Bank & ATM Singleton Rd, Norcross

They are always kind to me, Great customer service the staff has. Love this location. Add me on IG for more here_now_and_forever_infinidi

Didn’t realize it was actually inside of Krogers cause the way it looked from the outside. Best friendly and fast customer service experience my first time there.

I have to agree with the other reviewers. This bank is basically a ghetto equivalent to that of a nice financial district bank. I get that they are ONLY trying to be convenient. But when convenience outways what your willing to serve to your customers, then it's time to go back to the blackboard.

Trying to warn others to NEVER VISIT THIS BRANCH. I've had multiple accounts with 53 for 10 years, literally the first account I opened when I was 15. Anyway, I started a new job down the street from this terrible branch, and dropped by to get a direct deposit form directly from them so I didnt run the risk of making a mistake myself. WELL, the branch manager printed it for me, which ended up having the WRONG routing number. Payday comes around, and guess who did not get paid? ME. Guess who also had multiple large Bill's auto withdrawed from my account the day I was SUPPOSE to be paid? Also me. I called customer service and explained the situation only to be told to "wait until tomorrow to see if it deposits". When in reality they initiated the return of my paycheck to my employer which takes 3 business days (why they lied to me is unknown). That day I opened a new bank account with Chase bank, and will never return to 53 bank. You dont mess with peoples money, lie about it, and then offer ZERO resolution. This bank has REALLY gone downhill. Plenty of other banks that blow them out of the water. I wouldnt wish a 53 bank account on my worst enemy.

Horrible in Spanish service. I deposited my check and Everytime they put on hold on my check and then put and overdraft on my account because of the hold on my check, I tried to speak with costumer service in Spanish they were so rude I spoke with two hispanic people and they couldn't give me a solution they talked to me like I was stupid saying the same things a few times and slow every time they said I can go to a Bank branch so I went and they said I need to call costumer, I was confused so tried to call costumer service again but this time was in English in less the 5 minutes she took the hold and my money was on my account but is sad how your same ethnicity can be racism ..but I'm glad I got my money and no overdraft.

This was my first bank when I was 18 years old in Michigan. I know reside in GA and I can tell you that I'm glad I went back with them. They are very professional , they will go out their way to assist you in any way possible. I even opened my two daughters account at this branch and they love it. If you want good customer service and professional bankers that can assist and take care of your issues I recommend 5/3 on singleton rd

Horrible. Don't do it. Unprofessional personal bankers and customer service representatives. Tellers are nice, but beyond that, don't give them your money. I was turned down for a car loan with a 740 score and nobody could tell me why. This was for a car, I had already purchased 3 months earlier and wanted to get a lower interest rate they had advertised. I purchased during the Christmas holiday and therefore had to use the dealership financing. I then went closed my account and went with a credit union who financed the car with with NO problem in 2 days. Only got one star because I had to.

The banker entered my email and user name wrong causing me to have to take time out of my busy schedule to go into the bank.God knows who has my info. Horrible people working here. The CSR reps have no Idea what the hell is going on. “Um...hold on. Que the hold music I wasn’t warned about. Smh Getting my money and closing my account. They suck.

Worst phone experience I’ve had with this branch! I was refused by 2 different female bankers to transfer funds because I didn’t personally know anyone in the branch but had it done 2 days prior and then called another branch and had it done after verifying 4 personal account questions. These ladies need a few course in fifth third standards and customer service. Not to meant the first banker I spoke with didn’t even let me speak and transferred me to the customer service line. The 2ns told me to use my app to transfer funds instead of calling the branch. Then told me to come in to the branch because they couldn’t do anything on the phone for me. Extremely disappointed in this branch.

These branch tellers need to be trained . They are giving false information to customers , or little to no information at all. Please do not bank with fifth third , or at least do not go to this branch.