Fifth Third Bank & ATM Broadway, Merrillville

I went into the bank upset and overwhelmed trying to take care of my dads financial things. The 2 wonderful ladies in the bank were extremely helpful and kind. Making things that had been difficult easy and helping me to keep my dads finances protected. If I hadn’t been so upset I would have remembered to get their names, but I am very grateful to both of them!

They Act Like "Customer Service" Is Their #1 Priority But That Is All It Is... An Act - I Do Not Recommend This Bank Customer Service Is Really Bad They Can't Answer Questions Properly And Their Dispute Team Is A Joke. You've Been Warned

This rating is specifically for the ATM location right next to Chick-fil-a in Merrillville. If I could give a zero, it would be there. This has happened to another family member and now me. Its unfortunate that the ATM machine ate my card. Luckily, I didn't even get the chance to deposit my cash cause I'd be left with nothing (thanks fifth third!). Screen froze and I waited around thinking my card would spit out EVENTUALLY. Nope, just a message saying the machine was going to sleep? The screen goes black for a few minutes. Then proceeded to say this machine was temporarily out of service. There isn't a number to call anywhere on the machine either so my trip to the ATM was very unfortunate tonight. Will be switching over to a more reliable company tomorrow. Just a warning to others ⚠️

I went to the 5/3 on 84th and Broadway in Merrelville IN. I was going to go through the drive through but had to use the restroom. So I went in, I asked where the restroom was. The woman working behind the counter said we don't have a public restroom. I explained I am a customer I want to make a deposit but I need to potty first. They just looked at me. I got in the car and went across the street to Applebees. I came back to make a deposit and withdraw some money, they were closed. I went to the drive thru and I could see them inside laughing though the side of the shade that was pulled down. That was so rude they knew they were closing and would not allow me to use their facilities. I wonder if they would have treated me that way if I was not black. Rude rude rude. My money is moving to chase.

Always greeted nicely as I walk in. The customer service reps are always great. They take my money really quickly and give me a nice piece of paper in return. Never had to wait in line and never walked out questioning humanity.

My Sister Has A Permanent Disability so we go to whichever atm we can get her to and she racks up a lot of fees unfortunately. When You Call This Bank Typically They are so RUDE at this bank the CSR's Lack Basic Empathy And Good Customer Service Skills my sister called this bank put it on speaker and I heard her speaking to an Isabel. She did not try to assist her whatsoever. Use Chase, People's Bank Anyone Should Be Better Than Fifth Third Their Customer Service Is Below Average

I had sold one of my many Bass guitar amps to Guitar Center 12/21/18 around 5 pm and unknowing to me they paid by check. I asked if they had a bank they do business with as I had some Christmas shopping to do, they recommended your branch. After quickly verifying by calls to GC, I was paid. That's not why I'm writing this review, the teller who handled the transaction was. Through, kind, professional. A genuine people person. When you can see a person that exhibits those qualities all in a 5 minute business transaction in an unlikely place as a busy bank....that's amazing. I have been dealing with my bank in Chicago since 1973 and after today I don't know why. You rock my Dear.

I must say, Donna Capretti was an amazing help with getting pre-approved for a loan. Her kindness, attention to detail and knowledge is a testament to the quality of service Fifth Third promises to deliver! I never hesitated to give her a call if I had a question or concern. I highly recommend this branch, and recommend speaking with Donna if there's anything you're unsure about. Best branch ever!

This branch of Fifth Third is by far and away the best one in the area. Their service is prompt and accurate. After my past experiences with the Crown Point branch, this location has been the companies saving grace.

I went to the bank two take money out of one account and transfer it to another. The lady hands me the money i pull around to the atm and deposit it... It didnt take so i went back inside to tell them and they took the money back saying it was fake and called the police after they are the ones who just handed me the fake money in the 1st place!!! Rude people horrible service