Fifth Third Bank & ATM 2nd Ave S, St. Petersburg

I had to cash a check. Fifth Third Bank makes it easy, especially for people like me who are always on the go. I am a contractor so I am in Tampa one day, St Pete the next, then.Davis Island and so on. Finding a Fifth Third is convenient and easy and it's never over a 15 minute wait.

Walked in today. I was not looking forward to setting up bank app on my cell phone. Steve Kay helped me out. He was calm, patient and polite. Wonderful customer service! I recommend this branch. Great experience!

I was sadly really disappointed in my experience with this bank and branch overall. I started an account with a promotion back in February and the associate helping me gave me incorrect information (unbeknownst to me) regarding the promotion so months later when I inquired about it, they shared with me that I was given misinformation and would likely miss out on the offer because the rep I had worked with was no longer employed there. After multiple tries to speak with someone over the phone- including a branch manager- over the last couple months and multiple attempts to get answers, I was never followed up with. After a final attempt to make a phone appointment today, I was finally given an answer at least. Nothing could be done for me so I am sadly canceling my account. I had high hopes that my situation would be turned into an opportunity to show excellent customer service and take care of me as a new customer who was clearly given wrong information by a previous bank representative, but sadly it was not. It's really too bad as well because I feel that Fifth Third Bank did not take me seriously as a customer from the way I was treated. My husband and I are business owners and could likely have invested money into a business account had we had a better experience. It's just a lesson that winning a customer with customer service can literally win customers for life. It makes or breaks a business. I must thank Tyler today however who really listened to me and sought to find answers quickly and treated me with utmost respect and kindness out of all the people I had spoken with on the phone previously. Thank you Tyler- it meant a lot that you went out of your way to care for me and my situation.

The worst banking center I have ever been to, the manager is one of those, I'll insult you while smiling types, and they won't help you with any actual banking needs besides withdraws, deposits, or pressuring you to open a credit card account. But who needs a respectable customer service representative when you have a virtual banking kiosk before you enter the building? Well that's great except if you are there 30 seconds longer than expected-expect the parking meter attendant to cite you with a 25.00 ticket.

When I go in person I have a great experience, but otherwise I cannot get anyone at this branch on the phone to save my life. I have called on so many occasions, and have even emailed one of the managers at this branch for help in the past, and I never received a response nor am I ever able to get through to anyone. I cannot even simply order Euro's for an upcoming trip without missing work and going there in person. Really disappointing and inconvenient.

We have had the most horrible experience with this bank and refinancing. I have asked us for the same documents 3-4 times that we have already sent. We already have a mortgage with them. I think they just send an email to make it look like they are doing something. It has been months. We complain and get NO where.

Wonderful customer service 👌 They definitely make the atmosphere warm & greet you on a personal level

Terrible customer service, terrible response to the PPP Program. Completely dropped the ball. Many small businesses will be failing because of Fifth Thirds incompetence. Why would you only allow applications to be completed over the phone, but not give anyone a phone number to call? I have yet to receive a call more than 6 days after completing the "pre-application". Supposedly you are completely overwhelmed by this new process and the number of inquiries. Then wouldn't it make sense to allow your customers to complete the SIMPLE AND EASY documents by themselves and submit to you electronically? Neither big enough to be competent, nor small enough to give you the service of a local community bank.

Used to be great! Moving our personal and company accounts elsewhere. They put the wrong information in our loan application and spent two weeks telling us how they planned to correct it. Kept promising to return calls but only returned one. I know that companies have personnel problems but would have appreciated if they had put more effort into responding to us than giving us endless descriptions of various problems with staff. Saddened by the lack of professionalism.

they changed my mailing address and stopped mailing me credit card statements. no one will correct the mistake or remove the negative credit reported. I am going to the bank this morning to pay the account off in full. they have lost my business. clearly they have gotten too big and no longer have the customer centered philosophy of a small bank. if you want the run around and a bank that treats you impersonal, this is the bank for you.