Fifth Third Bank & ATM S Orange Blossom Trl, Apopka

Nasty customer service. The teller Bianca interrupted a conversation I was having with another teller and told me "Its in the company customer procedures". After I told her the other branch accepted business deposits in the lobby she told me "next time go to the other branch". So let me get this straight: When you have a commercial deposit and a change order you need to make two lines, one through drive through to drop the deposit off and another one inside to pick up the change order? How does this make sense? I already made one line why should I have to make two? And it would have been a simple resolution if Bianca would have said, I am sorry but the deposit are dropped and change orders picked up inside but since you already made the line inside I will drop those deposits off for you. Thank you! I asked to speak to the manager Bobby Roeheig and the person did not dignified themselves with giving a call back. No wonder the customer service is horrible, because there is no accountability for their bad behaviors and the manager is just as bad. And the worst thing? Try making a customer complaint. there is no phone option, no email option, nothing. That's why I personally do not use this bank. If you are a glutton for bad customer service then use Fifth Third.

Never used their banks but their ATMs are garbage. I’ve been pulling money out of ATMs all of my adult life. I’ve never been double charged a processing fee and shorted half my money. I gave the improper fraction bank 26.00 and got 10.00 back. Never again.

07/30 @11:48 am First time I went to this place the lady tried to mess up my day. She’s so rude I wonder why she’s not looking for another job if she’s not happy with the management. She should at least knowing the basic of customer service. Politely I asked her I would like to have hundred bills “ well I would give you what I’ve”. I asked her to give me my ID & card back. She just sent it back to me.

Absolutely love Donny, he is so sweet and actually takes the time explains everything. I love this bank. They truly care about their customers and let’s them know ALL their choices. Thank you guys!!

Rude customer service at this location , the bank in general with bad customer service and expensive fees , they put my check on hold because of small overdraw on my account and return payroll payment that cost me additional 250$ in fees , needles to say im customer for over 15 years looking for another bank

I use this bank quit often. I went in today and Bianca helped me. She was nice except didn’t want to help me and told me I had to use the atm outside. I have gone in for the same thing several times. There was no one in there, she just didn’t want to help me.

If I could give this a negative 5 star review I would. After almost one complete year of my account being closed. They then send me an email stating my account information is being changed. I haven’t logged in so that isn’t really possible upon calling I got greated by TWO of the WORST customer service reps I have had the displeasure of communicating with. They couldn’t even let me finish a sentence to gain full understanding of the issue at hand. Did not get the issue resolved highly disappointed and disgusted by this.

I have been to 3 different locations, and at all three they have treated me as if I have a million dollars in my account although I barely have anything in there. It is refreshing to be a part of a bank that doesn't equate your value to the value of funds that you have there. When I do make my first million, I wouldn't trust my money to anyone else. Thank you to the manager, teller, and Chris who were all working this morning.

Mallory is a good employee! The care she brought me! Wow! All locations are very good! All the people are very good! Thank you!

Mr. Brown went out of his way and was very helpful. Everyone at this branch has been very easy to talk to.