Fifth Third Bank & ATM Mallory Ln, Brentwood

I had an insurance check that needed to be endorsed by 5/3 since they are the mortgage holder in order to repair roof damage. I was at the location for roughly 1.5 hours for something I was told would only take about 30'. Issue was not resolved since I had to get back to work. I left my contact number and was told they would get back to me once it was done; 24 hours and did not hear back from them. I called in to talk to an "Austin" who was handling the issue but was told someone would call me back. The motto of this bank should definitely not be "making banking a 5/3 better." It's endorsing an insurance check! How many bureaucratic steps does it take??

I had a major issue with my bank account, that was completely my fault. I went to the 5/3 branch on Charlotte Pike, in Nashville, TN and sat down and spoke with Clay Evans, who was helping out that day from his normal Cool Springs location. He was beyond helpful and did everything he could to ease my nerves and make my experience the best possible. He called everyone he knew in banking to get advice from them and did everything he could (including re-calling the 5/3 hotline, numerous times, because he would not take no for an answer). I would definitely drive out of my way to the Cool Springs location to work with him again. Loved his customer service!

When you walk in you are greeted by very nice people that listen to what you have to say but know your time is important.

I got to the bank at 8:50 the lady came out and starred me down Ike I took her food

I love the bank, my issue is this branch. There is a lady who panhandles everytime I go there. She sits right on the property holding a sign and talking into open car windows. I offered her a full time job and she laughed at me. Said she makes more than I could imagine already. A week later she asked me for money again. She is out there right now, but I won't be returning to this branch because of it.

Adam Hall was an incredible help today. Thanks!